國際著名酒店娛樂部程序英文(19)模板

STANDARDSANDPROCEDURES

DEPARTMENT:ACTIVITIESJOBCATEGORY:TOURDESKATTENDANT

HEAD:G.M.APPROVAL:DATE:

TASK:FAMILIARITYWITHTHECONTROLSYSTEMSFORGAMESANDEQUIPMENTANDTHEPRODUCTIONOFANINVENTORYANDCONTROLSYSTEM.

STANDARD:THEASSISTANTANDTHESUPERVISORWILLJOINTLYPRODUCEANINVENTORYOFALLEQUIPMENTANDACONTROLSYSTEMFORTHEISSUEOFGAMESANDEQUIPMENT.EACHWILLBESIMPLEANDEFFECTIVE.

PROCEDURE:

TheassistantandSupervisorwillproduceaninventoryofalldepartmentalequipment.Thisinventorywillbecheckedatintervals.

Fromtheinventory,theywillalsoproduceacontrolsystemfortheissueandreclaimofallgamesandsportsequipment.AllstaffwillbeawareofhowthesystemworksandhowtoissueandreclaimequipmentfromtheBeachBureandActivitiesDesk.

Inventory

Theinventoryissimplyalistorrecordofallequipmentthedepartmenthasatitsdisposal.Itservesthepurposeofensuringthattheequipmentisaccountedforandthatifanyequipmentgoesmissing,weareawareofit.

TheControlSystem

Two“Equipmentissue”bookswillbeopened.OneforusebehindtheActivitiesDeskandoneforusebehindtheBeachBure.NoChargewillbemadeforissueoftheequipment,butitshouldbereturnedby5p.m.totheplaceofissue.EquipmentissuedattheActivitiesDeskmaystayoutovernight.

PROCEDURES:(continued)

TheControlsystemswillconsistofthetwobooksinwhichentrieswillbemade.Theentrieswillbeasfollows:

RoomTimeDateReturned

NameEquipmentExpectedInitialReturnBy

Theentriestobemadeareself–explanatory.ThebookshouldbecheckedattheendofthedaybytheAssistanttoensurethatallequipmenthasbeenreturnedtotheBeachBure.HeshouldalsocheckthatallequipmentattheActivitiesDeskisaccountedfor.ForguestswantinggamesaftertheActivitiesDeskisclosedtheyshouldrefertothereceptionforissueofequipment.

Itisvitalthatalequipmentbeinventoriedandthenitsusemonitored.Thiswillissuetheequipmentagainstlossortheftandwillserveasanefficientrecordofrepairsneeded.

STANDARDSANDPROCEDURES

DEPARTMENT:ACTIVITIESJOBCATEGORY:TOURDESKATTENDANT

HEAD:G.M.APPROVAL:DATE:

TASK:CARRTUBGOUTOFALLMISCELLANEOUSACTIVITIES.

STANDARD:ALLSTAFFWILLBEFLEXIBLEENOUGHTOCARRYOUTACTIVITIESATSHORTNOTICE–ANDBRINGINSPECIALSKILLSOFTHEIROWN–SUBJECTTOTHEACTIVITYDIRECTOR’SAPPROVAL

PROCEDURE:

Theactivitiespresentedinthedailyprogrammeandthespecialactivitiesprogrammeareoftensubjecttochange.Althoughmanyoftheactivitiesarepermanent,otherscouldbeaffectedbybadweather,equipmentfailureorbytherebeinglackofparticipants.Ineacheventuality,staffmusthavetheabilitytoimprovise..

Theactivitiessubstitutedcouldbe:

specialinterestevents.

themeevents

groupactivities.

conventionrequirements.Or

wetweatherevents.

Whereaneventisneededtosubstituteaprogrammedevent,theActivitiesDirectormayaskanyemployeetoimproviseStaffshouldpreparealistofactivitiesandeventsheorshecouldcarryouttocaterfrothispossibility.

BeforebringinginanyeventwhichdeviatesfromtheprogrammetheActivitiesDirectoristoreceivetheproposalandwillthentakethenecessaryaction.

STANDARDSANDPROCEDURES

DEPARTMENT:ACTIVITIESJOBCATEGORY:TOURDESKATTENDANT

HEAD:G.M.APPROVAL:DATE:

TASK:ISSUEANDRECLAIMOFTOWELSFROMTOWELBURE.

STANDARD:

PROCEDURE:

STANDARDSANDPROCEDURES

DEPARTMENT:ACTIVITIESJOBCATEGORY:TOURDESKATTENDANT

HEAD:G.M.APPROVAL:DATE:

TASK:MANNINGTHEBEACHBURE.

STANDARD:

PROCEDURE:

STANDARDSANDPROCEDURES

DEPARTMENT:ACTIVITIESJOBCATEGORY:TOURDESKATTENDANT

HEAD:G.M.APPROVAL:DATE:

TASK:KNOWINGTHEVOUCHERANDCONTROLSYSTEMS.

STANDARD:

PROCEDURE:

STANDARDSANDPROCEDURES

DEPARTMENT:ACTIVITIESJOBCATEGORY:TOURDESKATTENDANT

HEAD:G.M.APPROVAL:DATE:

TASK:PROMOTINGGROUPPARTICIPATIONANDENCOURAGINGACTIVITIES.

STANDARD:

PROCEDURE:

STANDARDSANDPROCEDURES

DEPARTMENT:ACTIVITIESJOBCATEGORY:TOURDESKATTENDANT

HEAD:G.M.APPROVAL:DATE:

TASK:TEACHINGASAILBOARELESSON.

STANDARD:

PROCEDURE:

STANDARDSANDPROCEDURES

DEPARTMENT:ACTIVITIESJOBCATEGORY:TOURDESKATTENDANT

HEAD:G.M.APPROVAL:DATE:

TASK:TEACHINGAHOBIECATSAILINGLESSON.

STANDARD:ALLEMPLOYEESSHOULDBEABLETOSAILANDGIVEBASICHOBIESAILINGINSTRUCTION

PROCEDURE:

WheneveraninstructorteachesasailinglessonontheHobieCat,he/sheshouldfollowthereguidelinessothateachinstructorisgivingoutthesameinformation.Thedemonstrationhobieshouldberiggedandreadyinfrontofthegrouporindividual,andanyotherequipmentneededshouldbeattheready.LIFEJACKETSSHOULDBEOFFERED.

Introduction

Introduceyourselftothegrouporindividualandgetnames,andanindicationofhowmuchsailingtheyhavedonebefore.Explainthatthiswillbeabasiclessonaimedatteachingthebasicsandgettingthemgoingasquicklyaspossible.Explainthatitwillbea3partlesson:

Drylanddrill.

Accompaniedstagewithinstructor.

Solosail–iftheychoosetodoit.

Drylanddrill

Explainthebasicpartsoftheboat–thenamesofthetwosails–thefourcontrolsoftheboatTiller,Daggerboard,Mainsheet,Jibsheets.

Showthepositionsofthehelmsmanandcrewandwhatcontrolstheyhavetotakecareof:

PROCEDURES:(continued)

Showtheprocedureforturning,(Tackingonly),tobeingwith.

notifycrew,

pushtilleraway,

watch,andwaitforboom,

crossasboomcrosses,

faceforward,

centralizetiller.

Thecrewwouldcrosstomiddleandwaitforthemanoeuvretobecompleted.

Thepointsofsailingwouldbeexplained,aswouldheadtowindandhowtogetoutofit.Thesailangleswouldalsobecovered.

Accompaniedstagewithinstructor:

Repeatallthestagestaughtintwoways:

firstlywiththeinstructordemonstrating,

thenwithguesttrying.

Intheeventofalargegroup,thisstagewouldinvolvetakingguestsoutinpairsfor15minutesaccompaniedinstruction.

SoloSail

Beforethisstagetheinstructorwouldcalmlymentionwhattodointheeventofacapsize.Thisstagewouldonlybeattemptediftheguestiscomfortable,theinstructorisconvincedhe/sheisready,andtheweatherissuitable.

Theinstructorwouldexplainthelimitstostaywithinandwouldassistwiththelaunchandrecovery.Ifpossibleonlylettheguestssailonreaches.

Theinstructorwouldwatchthesolosailorsforthedurationofthesail.Safetyisvital.

Conclusion

Toconclude,theinstructorwillgetthegrouptogetherforasummaryofallthingscovered.

PROCEDURES:(continued)

DuringgeneraluseofHobies–ahalfhourlimitmayhavetobeimposedsoastoenableallgueststousetheequipment.Thiswouldbesubjecttoneed.

Settingup+packingawaytheHobbies

9.

a)Thehullmustbestoredabovethewallwithallsailsstoredandlockedaway.

Allattachmentsmustbetakenoff.

TorigtheHobie

Turnthehulltointothewind.

Attachsailtoboomandenterallbatterns.

Attachhalyard.

Haulupsailensuringmainsheetisout.

EnsurehalyardispulledTaut;ifusingajib,itisvitaltoensurethattheluffisTaut.

Thisprocedurewillbedemonstrated.

STANDARDSANDPROCEDURES

DEPARTMENT:ACTIVITIESJOBCATEGORY:TOURDESKATTENDANT

HEAD:G.M.APPROVAL:DATE:

TASK:TAKINGTHEWATER–POLOACTIVITY.

STANDARD:ALLSTAFFMUSTBEABLETOSWIMANDBEABLETOTAKECOMMANDOFAWATER–POLOACTIVITY

PROCEDURE:

Thewaterpoloactivitywillbeheldinthemainpoolandcouldbeachildren’soradultsevent.Thesestepsshouldbefollowed:

Ensurethatallequipmentissetupbeforehand,andthateverythingneededisreadyatthepoolside.Equipmentneededincludes;ball,goals,waterpolocaps,skibelts,blackboardchalk,whistleandasafetypole.

EnsurethatallguestsatthepoolsideknowthattheeventisabouttotakeplaceandhowlongitwilltakeEncourageparticipation.

Whenguestsaregathered,explaintherules:

Safetyatalltimes–iftireddropout,noduckingetc.

Noholdingtheballwhenmoving.Youmustswimwhilepushingit.

Aftereachgoaltheballcomesbacktothereferee.

Scorewillbekeptontheblackboard.Explainlengthofgameorscoretobereached.

Giveoutswimcapsandpickteams.Thiscanbedoneanyway,forexamplebycountries,bysex,byageoratrandom.Anyonerequiringskibeltforbuoyancywillbegivenone.

Beginthematch–refereeconstantlyandwatcheachplayertoensurethegameissafe;keepaconstantscoredisplayed.

PROCEDURES:(continued)

Whenthematchisover(thiscouldbeatanytimedecidedbytherefereedependingontirednessofparticipants,targetscorereached,oranyotherreason)allequipmentshouldbereturnedtothestore.

Makesurethereisaclearbeginningandaclearendtotheactivity.

STANDARDSANDPROCEDURES

DEPARTMENT:ACTIVITIESJOBCATEGORY:TOURDESKATTENDANT

HEAD:G.M.APPROVAL:DATE:

TASK:GIVINGTHESAILINGTHEORYLECTURE.

STANDARD:ALLSTAFFSHOULDBEABLETOGIVETHESTANDARDTHEORYLECTURE,KNOWTHESTAGES,ANDBEABLETOTALKKNOWLEDGEABLYFORTHE30MINUTEACTIVITIES.

PROCEDURE:

ForequipmentaninstructormayneedHobieCat,ablackboard,andchalk.Thelecturewillbeastandardformatandwillfollowthreestages:

Introduction–Introduceyourselfandthesubject;explainitsrelevanceandwhatareasyouwillcover.Puttheaudienceatease.

Lecture–Usingtheworkingmodel,theblack–boardandchalk,theinstructorwillexplainthefollowing:

Thedifferenttypesofboatsandtheirrigs–Sloop,Ketch,Catrig,Clipperetc.

ThepartsofaHobieCatandtheirfunctions,Hull,Tiller,Rudder,Mast,Sailsetc.Thefourmaincontrols.

Thepointsofsailing–Beat,Reach,Reach,Runetc–howtheycompareandwhy.

Sailshape–aerodynamical,thechangingshapeofsailsthroughtheages,batterns,sailparts,sailcontrolsforchangingshale.

Howasailworks–Sloteffect,Windflowdirection,highandlowpressure,Vacuumeffect.

Eachstagewillbeassistedbydiagramsandtheuseofvisualaim

Recappingandquestions–Themainpointswillbehighlightedaswilltheirrelevance.Anyquestionswillbeanswered.

PROCEDURES:(continued)

Test–Somekindoftestwillbegiven,usuallyverbally.Theemphasisshouldbeoninformalityandthereshouldbeno‘test;atmosphere.

Conclusion–thisfinalstageisveryshortandshouldconsistofonlyafewwordstogiveaclearendingtotheactivity.

Duringthelectureaninstructorshouldtakecaretofollowtheguidelineson‘howtoteachandgiveinstruction.’

STANDARDSANDPROCEDURES

DEPARTMENT:ACTIVITIESJOBCATEGORY:TOURDESKATTENDANT

HEAD:G.M.APPROVAL:DATE:

TASK:GIVINGTHESAILBOARDTHEORYLECTURE

STANDARD:ALLSTAFFSHOULDBEABLETOREPRODUCETHISLECTUREEFFECTIVELY

PROCEDURE:

Forequipment,aninstructormayneedawindsurferablackboardandchalk.Thelecturewillbeastandardformatandwillfollowthesestages:

Introduction–Introduceyourselfandthesubject;explainitrelevanceandwhatareasyouwillcover.Puttheaudienceatease.

2.Lecture–Usingtheworkingmodel,theblackboardandchalk,theinstructorwillexplainthefollowing:

Thethreedifferenttypesofboard–flat,fun,short/sinker/theiruses,andwhywehaveflatboards.

Thepartsofasailboardandtheirfunctions–Board,Daggerboard/Centreboard,Skeg,theriganditsparts,thesailetc.

Thepointsofsailing–Beat,reach,run,howtheycompareandwhy.

Sailsshape–Aerodynamical,thechangingshapeofsailsthroughtheages.Batterns,sailparts,sailcontrolsforchangingshape.

Howthesailworks–Windflowdirection,highandlowpressure,vacuumeffect.

Eachstagewillbeassistedbydiagramsandtheuseofvisualaids.

Recappingandquestionanswering–themainpartswillbehighlightedaswilltheirrelevance.Anyquestionswillbeanswered.

Test–Somekingoftestwillbegiven,usuallyverbally.Theemphasisshouldbeoninformalityandmaximumgroupparticipation.

PROCEDURES:(continued)

Conclusion–Thisfinalstageisveryshortandshouldconsistofonlyafewwordstogiveaclearendingtotheactivity.

Caremustbetakentobeinterestingandinformative.Theguidelinesonhowtoteachandtogiveinstruction’mustbefollowedexplicitly.

STANDARDSANDPROCEDURES

DEPARTMENT:ACTIVITIESJOBCATEGORY:TOURDESKATTENDANT

HEAD:G.M.APPROVAL:DATE:

TASK:CARRYINGOUTTHESAILBOARDFREESTYLEDEMONSTRATION

STANDARD:EMPLKOYEESSHOULDBEABLETODOTHEDEMONSTRATIONOREXPLAINWHILEANOTHERPERSONDOESIT.THESEQUENCEOFEVENTSMUSTBELEARNED.

PROCEDURE:

Thedemonstrationisinthreeparts:

Introduction

Demonstration

Conclusion

Beforetheeventtheequipmenttobesetoutisasfollows:

Onesailboardriggedandlyingonthebeach.

Oneblackboard,withclearlyvisibleorderofevents(learnedthoroughlybythetwoparticipatingbeachattendants).Onemegaphoneifnecessary,Chalk,Oneregattabuoy.

Introduction

Bothbeachattendantsaddresstheviewinggroupandintroducethemselves.Onewillthenexplaintheorderofeventstobeshown,usingtheblackboardprogramme.Thehazardsofthetrickswillbepointedout,alongwiththeshallownessofthewater–thiswillsetalightheartedtoneincasesometricksfail.Itwillalsobepointedoutthateachtrickwillcomeinthesamedirectionfromtheregattabuoy.

PROCEDURES:(continued)

Trickstobeshownandtheirorderare:-

Headdip

Sitting,kneeling,splits

Sailinginsidetheboom

Sailingbackwards

Backtothesail

Sailingendup

Ducktack

Carvejib

Railriding–forwardandbackwards

Demonstration

Thedemonstrationattendantwillthensailouttothepositionoftheregattabuoy.Ashecomesuptothebuoyonthefirstrunthelandbasedattendantwillintroducetheheaddipandguestswillseeitcarriedout.Asthedemonstratorreturnstothebuoytheinstructorwillexplainthenexttrick,andagainintroduceitasthedemonstratorcomesuptothebuoy.Eachtrickwillbedoneinthesamedirection.

Therail–ridingwillbetheclimaxandshouldreceiveabigbuildupinthewayof