商務英語口語接機無樣例

Business

EnglishLOGO商務英語口語ByTonyHi,everyone,Iamtony，todaywearegoingtolearnsthaboutPickingupPickingupattheairportisacommonactivitywhenreceivingyourcustomers.Itisthestartofyourbusinessandachancetoimpressyourclient.Wewilllearnthistopicthroughthefollowingprocess.

Picking

Up

Greeting｜Direction｜Thanks｜Apologies｜Checkin｜

Farewell｜HotelplaceLOGO接機TaskOneHi,everyone,Iamtony，todaywearegoingtolearnsthaboutPickingupPickingupattheairportisacommonactivitywhenreceivingyourcustomers.Itisthestartofyourbusinessandachancetoimpressyourclient.Wewilllearnthistopicthroughthefollowingprocess.目錄CONTENTSPart1Part2Part3Part4話題引入Lead

InPreparation接機前準備Process接機過程Review復習First,theleadinpart,second,thepreparationpart,thirdtheprocess,fourthasampledialogueandlastpartreview.

Lead

in

Greeting｜

Direction｜Thanks｜Apologies｜Checkin｜

Farewell｜HotelplaceLOGO話題引入PartOneNowlet’sdothefirstpart—leadin.

I、Lead

In

Greeting｜

Direction｜Thanks｜Apologies｜Checkin｜

Farewell｜HotelplaceDo

you

know

the

meanings

of

the

following

signs

at

the

airport?

Lookatthefollowingpictures,theyarethesignswecanseeinanairport,doyouknowthemeanings?Departuresshowsyouwhereyoucancatchtheplane,transfersindicatewhereyoucanchangeyourplane，arrivalsmeanswhereyoucanpickyourpassenger,whilebaggagetellsyouwhereyoucanclaimyourluggage.

Preparations

Greeting｜

Direction｜Thanks｜Apologies｜Checkin｜

Farewell｜HotelplaceLOGO接機前準備PartTwoParttwo,inthispart,wedosomepreparationsforthepickingup.II.

Preparations

Greeting｜

Direction｜Thanks｜Apologies｜Checkin｜

Farewell｜HotelplaceWhat

to

prepare

before

the

Picking

Up?●Thenameofthetwocompanies●Thenameandthepositionofthepersonwhoisreceived●Thebasiccommunicativeetiquettesofthecountrywhichthecustomercomesfrom●Businesscard●Airportpick-upsignage●Relaxingtopics:abrief

introductionofthecitywherethecustomerarrives,interestingcustoms,famousplaces,etc.ThefollowingsaresomeimportantinformationandtasksthatyoushouldknowanddobeforeAfterallthesepreparations,thingswillnaturallygoessmoothlyandeasily.

Processes

Greeting｜

Direction｜Thanks｜Apologies｜Checkin｜

Farewell｜HotelplaceLOGO接機過程PartThreeNowthethirdpart,theprocessofPickingup,inthispartwewilllearntheproceduresonebyone.III.

Processes

Greeting｜

Direction｜Thanks｜Apologies｜Checkin｜

Farewell｜HotelplaceStep

1.

Identify

Your

Customer.Excuseme,Sir.AreyouMr.ThornfromSydney?Pardon

me.

Are

you

Ralph

Meyers

from

National

Fixtures?

Step1.IdentifyYourCustomer.YoucanidentifyyourcustomerbysayingIII.

Processes

Greeting｜

Direction｜Thanks｜Apologies｜Checkin｜

Farewell｜HotelplaceStep

2.

Identify

Yourself.Im

Dennis.

I

am

here

to

meet

you

today.Nicetomeetyou.IamGuMing,themanagerassistantofShanghaiGloryHandicraftImportandExportCompany.WelcometoShanghai,Mr.Thorn.Im

Donald.

We

met

the

last

time

you

visited

BeiJing.Andthenstep2.Identifyyourself.Whichmeansselfintroduction.YoucanusethesentencelikeIII.

Processes

Greeting｜

Direction｜Thanks｜Apologies｜Checkin｜

Farewell｜HotelplaceOne

more

thing:Hello,Mr.Walter,wehaven’tseeneachotherforalmostoneyearsincethelastGuangzhouTradeFair.How’severythingwithyou?For

Old

CustomerThereisonemorethingtonotice,ifyouarepickingsomeonewhoyoualreadyknow,thenyoucansay.

III.

Processes

Greeting｜

Direction｜Thanks｜Apologies｜Checkin｜

Farewell｜HotelplaceStep

3.

Thanks

and

WelcomeIreallyappreciateyourcomingtomeetme,Mr.Gu.Thankyouforpickingmeupattheairportinperson.It’smypleasure.

You’rewelcome.It’stheleastIcando.Nextstepisstep3,forthispartyouwillknowhowtoexpressthanksandwelcome.

Forthanks,thesetwosentencesarecommonlyused,Andtherepliesforthesethankfulnessareasfollows.III.

Processes

Greeting｜

Direction｜Thanks｜Apologies｜Checkin｜

Farewell｜HotelplaceStep

4.

Small

Exchanges

(About

the

Flight)Didyouhaveapleasanttrip?Howwasyourjourney?

Was

it

comfortable?

Did

you

get

any

sleep

on

the

plane?

Instepfour,ittimeforyoutoshowsomeconcernsaboutyourclient,whichmakesthemfeelwarmandbeingtakingcareof.Soyoucanusethesesmallexchangesabouttheflight.III.

Processes

Greeting｜

Direction｜Thanks｜Apologies｜Checkin｜

Farewell｜HotelplaceStep

4.

Small

Exchanges

(About

the

Flight)Reallygladtohearthat.I’m

sorry

to

hear

that.It’sanenjoyableflight,thankyou.Yes,Ienjoyeditverymuch.It

was

quite

good.

Notreally,I’mafraid.Weweredelayedtakingoff,

andweencounteredalotofbadweather.

Fortherealsituation,wemightexpectdifferentanswersforourconcerns,andweshouldrespondaccordingly.Forthepositiveanswers:….,youmayreply….,fornegativeone,youmayreply….

III.

Processes

Greeting｜

Direction｜Thanks｜Apologies｜Checkin｜

Farewell｜HotelplaceStep

5.

A

Helping

Hand.MayIhelpyouwithyourluggage?Letmehelpyouwithyourluggage.Aftertheabovefoursteps,wemakeeachotheracquainted,it’stimethatwedosomethingtoleadyourcustomertothehotel.Inthiscase,youmaynicelygiveahelpinghandandsay..III.

Processes

Greeting｜

Direction｜Thanks｜Apologies｜Checkin｜

Farewell｜HotelplaceStep

6.

Show

the

way.Thecariswaitingforusintheparkinglot.

Come

with

me

please.Now

we’redrivingtothehotelnow,

this

way

please.

We

have

a

car

over

there

to

take

you

to

the

hotel,

let

me

show

you

the

way.

Lastletsshowthewaywithpolitetone,andsay

Review

Greeting｜

Direction｜Thanks｜Apologies｜Checkin｜

Farewell｜HotelplaceLOGO復習PartFourV.

Review

Greeting｜

Directi