質(zhì)檢報告明細(xì)表

NOYESSActionPlan1店外場所EXTERIORGROUND酒店標(biāo)志和標(biāo)識的狀況CONDITIONOFHOTELSIGNANDLOGO清潔、醒目，狀況良好Cleanmarkednessandingoodcondition夜間燈箱要有足夠、完整的照明Sufficientlylitatnight進(jìn)入酒店的指引標(biāo)識清晰，便于外來車輛及客人進(jìn)入Clearsignagefortheconvenienceofcomingarrivingguests干凈，整潔，無垃圾Clean,tidiness,nodebris停車場狀況CONDITIONOFCARPARK道路狀況良好(無坑洼)Roadingoodcondition(nopotholes).指向的、“不能停車(NOPARKING)”及允許高度的標(biāo)志要清晰可見"NoParking"andheightclearancesignsclearlyvisible.停車位有專人管理，引導(dǎo)，保證車位不被當(dāng)作其他用途PatrolledregularlybySecurity旗幟OUTDOORFLAGS至少3根旗桿，分別懸掛戴斯品牌旗幟、國旗、業(yè)主公司旗幟NOYESSActionPlan3flagsatleast(DaysInnLogoflag,nationalflag&ownercompanyflag所有旗幟保持良好狀態(tài)，從清晨懸掛到日落Allflagsingoodconditionandflownfromearlymorninguntilownown建筑外觀及周邊物品(植物、裝飾、景觀、噴泉)CONDITIONOFEXTERIOROFTHEBUILDINGClean.狀況良好Ingoodcondition.足夠的照明Sufficientlighting.2外觀和狀況GENERALAPPEARANCEANDCONDITIONOFHOTELLOBBY1干凈,垃圾箱及煙灰缸等保持清潔Clean,keepthetrashcans&ashtraysclean2狀況良好Ingoodcondition.3足夠的照明Sufficientlighting.4適當(dāng)?shù)募円魳繁尘耙魳稡ackgroundmusic.每日記事板和一覽表NOYESSActionPlanDAILYEVENTBOARDSANDLISTINGS1、狀況良好Cleanandingoodcondition.2信息及時且拼寫正確、易認(rèn)Currentwithcorrectspellingandeasytofollow.3色印刷，有酒店LOGO，Multicolorprintingspace,withhotellogo休息室RESTROOMS1Clean.2Wellstocked.3Odour-free.4Regularlyserviced.5照明好Well-lit.衛(wèi)生間TROOMINLOBBY1及時清理，時刻保持整潔Regularlyserviced,clean.2無異味Odour-free.3能夠正常使用Wellstocked.NOYESSActionPlan4Welllit.5生用紙時刻保持充足提供Toiletpapersupplysufficient6各個廁位內(nèi)至少保證一個掛衣鉤Atleastonecoathookineverystall大廳內(nèi)的指向標(biāo)志DIRECTIONALSIGNSINTHELOBBY1Clean.2Ingoodcondition.3志安放位置醒目、易懂Signsareprominentlylocated,easytofollow.SK1本外觀要新。Frontdeskcounterisclean,neatandtidy.Pensareinworkingconditionandblotterpadsarelookingnew.2酒店前臺必須放置戴斯(中國)酒店宣傳冊及戴斯簡報。TheDaysInnChinabrochures&DaysNewsmustbeprominentlydisplayedatthefrontdesk.3戴斯(中國)VIP卡DICVIPcard3.1大堂醒目位置擺放戴斯(中國)集團(tuán)統(tǒng)一印制的VIP卡宣傳海報DICVIPcardposterisprominentlydisplayedinLobbyNOYESSActionPlan3.2臺擺放VIP卡折頁宣傳冊DICVIPcardbrochuresplacedinLobby3.3前臺提供VIP卡介紹及銷售服務(wù)ReceptionprovidesVIPcardintroductionandsalesservice3.4前臺擺放戴斯(中國)酒店宣傳冊PlaceDIChotelbrochureinreceptionarea.4AmericanExpress,MasterCard,Visa,DinersClub和銀聯(lián)卡Propertiesmustacceptallmajorcreditcardsaspaymentforallcharges.Asaminimum,thismustincludeAmericanExpress,MasterCard,Visa,DinersClub,andUnionPay.行李存放區(qū)域EA1干凈,有序Clean，orderly3洗衣袋及洗衣價格單必須放置于所有客房及前臺。戴斯三星酒店可以選擇是否提供上述服務(wù)，如提供此服務(wù)，則洗衣袋及洗衣價格單必須ItisoptionaltooffersamedayguestlaundryanddrycleaningserviceforDaysInn’s,however,ifaDaysInndecidestoofferthisservice,laundrybagsandpricelistisrequiredtobeoffered.NOYESSActionPlan所有放置于客房內(nèi)的廣告制作應(yīng)專業(yè)，并應(yīng)有助于推廣戴斯品牌。客房內(nèi)的廣告只限用于戴斯酒店的服務(wù)及設(shè)施、戴斯品牌的宣傳、其他AllguestroomadvertisingshouldbedoneprofessionallyandshouldbenefittheDaysInnSystemasawhole.ROOMINITIALCONDITIONDoorlocksfunctionsmoothly,andareinexcellentcondition.房間的地毯情況良好，沒有明顯的破損、縫裂和線頭，沒有任何污跡Carpeting/Flooringthroughouttheroomareinverygoodcondition,freeofvisiblewearandlooseseamsandthreads,andarecompletelyfreeofdebrisandstains.塵灰。Walls,woodworkandceilingsareinverygoodcondition,freeofnicks,marksanddirt.Furnitureareinverygoodcondition,freeofvisiblewear,andarecompletelyfreeofdebrisandstains.Windowsandglassdoorsarecompletelycleaninside,verycleanoutside,includingsillsandframes.Windowsandglassdoorsoperatesmoothlyandeasily,andlocksecurely,withsafetybarsonglassdoors.Allshelvesanddrawersthroughouttheroomarecompletelyfreeofdustanddebris.NOYESSActionPlan床要柔軟舒適，放置足夠的枕頭(大床4個，小床2個)。Bedspresentaplushandcomfortableappearance,withextrapillow(4onkingbed,2ontwinbed).等。Allbeddingmaterialsareinexcellentcondition,freeofwearandanydebris,hairorstainwhatsoever.Entireroomisfreshandodor-freeandgivesanimpressionofgoodventilation.Temperaturecontrolsaresimpletouseandhaveefficienteffectivenessinchangingroomtemperature.Lightingprovidessuperiorreadingilluminationatthebed,desk,andchairs/sofas.房間內(nèi)放置印刷品有、客服指南、文具、地圖、客人問卷、送餐菜RoomcollateralincludeDirectory,GuestServicesDirectory,gueststationery,citymap,guestquestionnaireandroomservicemenu,allinexcellentcondition.Incomingandoutgoingtelephoneservicemustbeavailabletoguest24hoursaday.Instructionsfortelephone,voicemail,andfrequentlyusedhotelextensionswillbeprovided.NOYESSActionPlan房間期刊包括酒店雜志，當(dāng)?shù)亓餍须s志、電視節(jié)目指南和現(xiàn)任發(fā)行PeriodicalsincludeaHotelmagazine,localmagazine,andTVprogramviewingguide,allcurrentissuesandinexcellentcondition.電視、廣播情況良好、使用功能方便(包括遙控)電視頻道指南放在functionconveniently(includingremotes),andTVchanneldirectoryisprominentlyavailable.Mirrorsthroughouttheroomarespotlesslyclean,andinexcellentrepair.Bathroomfixturesarespotlesslyclean,freeofhair,damageanddiscoloration.Towelsandrobesareinexcellentcondition,fluffyandabsorbentandcolorconsistent.DaysInn—robesaretobeprovidedinsuitesDrainsfunctionsmoothlyanddrainquickly.。Tapsfunctionsmoothlyandprovideforfirmwaterpressureinallfixtures.象。Groutandcaulkareinexcellentrepair,anddonotshowanydiscoloration.Thebathroomamenitiesareconvenientlyavailable.NOYESSActionPlanAllareasmustbefreeofinsects,rodentsandpests.酒店內(nèi)客人所有可視區(qū)域包括：景觀，建筑物內(nèi)外墻，標(biāo)識，戶外廣告欄，內(nèi)部裝修及裝飾須遵從戴斯酒店管理集團(tuán)(中國)之標(biāo)準(zhǔn)。Alllandscaping,buildinginteriorsandexteriors,signs,billboards,interiorfurnishingsanddécorinareasobservabletotheguestasanyandalladditionsorreplacementsofitems,mustcomplywithDICStandard.男式衣架(配置標(biāo)準(zhǔn)按照集團(tuán)房務(wù)部管理手冊的規(guī)定執(zhí)行)Hangers–normal(ThedetailsplacementstobeperRoomsDivisionManualSpecification).女式衣架(配置標(biāo)準(zhǔn)按照集團(tuán)房務(wù)部管理手冊的規(guī)定執(zhí)行)Hangers–skirt(ThedetailsplacementstobeperRoomsDivisionManualSpecification).2x纖維拖鞋配置每間客房。2xslippers–syntheticperroom2x洗衣袋配置每間客房。2xlaundrybag–syntheticperroom2x購物袋配置每間客房2xshoppingbagperroomPlastic–StandardRoom1x鋼筆或圓珠筆配置每間客房服務(wù)指南內(nèi)。1xpen/ballpenservicedirectory1x鉛筆配置每間客房記事本的上方。1xpencilpernotepad2x平底大玻璃杯配置每間客房。2xtumblerperroomNOYESSActionPlan2x平底大玻璃杯配置每間客房浴室。2xtumblerperbathroom2x咖啡杯或茶杯帶碟配置每間客房。2xcoffeemug/cups/saucerperroom2x咖啡匙或茶匙配置每間客房。2xteaspoonsperroom2x煙灰缸配置每間吸煙的標(biāo)準(zhǔn)客房3x煙灰缸配置每間吸煙的套房2xashtrayperstandardroom(smokingroom)3xashtraypersuite(smokingroom)客房供應(yīng)品-糖,咖啡,茶包GUESTROOMSUPPLIES–TEA&COFFEESETUP咖啡：2x三合一速溶咖啡+2x純咖啡每間客房。2xcomplimentarycoffeemixand2xblackcoffeeperroom2x中式茶包配置每間客房。2xChineseteaperroom客房宣傳品/印刷品GUESTROOMCOLLATERALS1x請勿打擾卡，放置于客房門后把手上。1xDNDsignbehindtheguestroomdoor.2x洗衣單放置于洗衣袋口袋內(nèi)。2xlaundrylistperlaundrybag.2x免費(fèi)礦泉水標(biāo)簽放置于每瓶礦泉水頸口。2xcomplimentarywatertagperwaterbottle.1x電視節(jié)目單，1x電視節(jié)目單夾放置于電視機(jī)旁/床頭便于客人使用1xTV/channellist&1xTV/programholderperTV.1xguestservicedirectoryperroomNOYESSActionPlan1x文具夾,配置每間客房。1xstationeryfolderperroom.(3.6.5&3.6.6可合并)1x電話記錄本+1支鉛筆配置每部電話機(jī)旁邊。1xnotepad&1xpencilpertelephoneset.A4信紙(配置標(biāo)準(zhǔn)按照集團(tuán)房務(wù)部管理手冊的規(guī)定執(zhí)行)。Writingpaper-A4(ThedetailsplacementstobeperRoomsDivisionManualSpecification).A4信封(配置標(biāo)準(zhǔn)按照集團(tuán)房務(wù)部管理手冊的規(guī)定執(zhí)行)。Envelope-A4(ThedetailsplacementstobeperRoomsDivisionManualSpecification).1x客人意見書，配置客房文具夾內(nèi)。1xopinioncard.1x免換床單卡/環(huán)保卡，配置每間客房。1xbedsheetre-usecardperroom.1x免換毛巾卡/環(huán)?？ǎ渲妹块g客房浴室。1xtowelre-usecardperbathroom.1x火柴,配置每間吸煙客房。1xmatchespersmokingroom.1x洗發(fā)液，獨(dú)立包裝，配置每間客房。1xshampooperroom,individualpacking.1x護(hù)發(fā)素，獨(dú)立包裝，配置每間客房。1xconditionerperroom,individualpacking.1x沐浴液，獨(dú)立包裝，配置每間客房。1xshower/bathgelperroom,individualpacking.1x手皂，配置每間客房。套房需增加一個。1xhandsoap(40g)perroom.1xadditionalforsuite.NOYESSActionPlan1x沐浴皂，配置每間套房的浴缸或淋浴間。1xbathsoap(50g)perbathtuborshowerstallinsuite.1x針線包,配置每間客房塑料盒裝–只提供套房紙盒裝–所有標(biāo)準(zhǔn)房間1xsewingkitperroomplasticbox–Suiteonlypaperbox–AllStandardRoom1x棉花棒，配置每間客房。1xcottonbudsperroom.1x浴帽,配置每間客房1xshowercapperroom2x牙刷和牙膏,配置每間客房。2xtoothbrushandtoothpasteperroom.1x梳子,配置每間客房，如房間入住兩人時，需增加一個。1xcombperroom,1additionalfordoubleoccupancyroom.2x衛(wèi)生袋,配置每間客房。2xsanitarybagperroom.1x皂碟，配置每間客房。1xsoapdishperroom.1x掛衣鉤1xclothes-hook2x普通浴巾，配置每間:標(biāo)準(zhǔn)客房2xbathtowel–regularperAllStandardRoom2x普通手巾，配置每間:標(biāo)準(zhǔn)客房2xhandtowel–regularperAllStandardRoomNOYESSActionPlan2x普通面巾，配置每間:標(biāo)準(zhǔn)客房2xfacetowel–regularperAllStandardRoom1x地巾，配置每間客房。1xbathmatperroom.1x浴室防滑地墊，配置每間客房。1xbathmat–rubberperroom.1x浴簾,配置每間客房。1xshowercurtainperbathtub.1x浴簾繩，配置每間浴室浴缸上方位置。1xshowercurtainlinerperbathtub.2x普通浴袍，配置每間:套房2xbathrobe–regularperSuiteOnly–DaysInn所有戴斯酒店應(yīng)保證30%的客房為非吸煙客房。如當(dāng)?shù)厥袌鲂枰瑧?yīng)相應(yīng)增加非吸煙房間的數(shù)量。酒店根據(jù)非吸煙房間總數(shù)的規(guī)定設(shè)置適Allnon-smokingroomsshouldbeinadjacentblocksorsomeotherarrangementwhichwillsimplifyhousekeeping,reservationsandregistration.Allashtraysshouldberemovedfromthenon-smokingrooms.Non-smokingroomsshouldnothavesmokeodor.rNOYESSActionPlan所有瓶罐干凈，有清晰商標(biāo)。確保所有飲料在保質(zhì)期內(nèi)，沒有過期飲Allbottles/canswillbecleanandrust-freelabelsproperlyaffixed.Toensureallitemswithintheexpirationdateandnoexpireditemstobefound.41餐廳運(yùn)營總則RESTAURANTOPERATIONSGENERAL.1.1所有酒店必須在餐廳入口處明顯位置擺放標(biāo)牌以示客人餐廳運(yùn)營時間Eachpropertymustprominentlydisplayasignattherestaurantentranceand/orlobbyareatonotifyguestsoftherestauranthours..1.2如客人提出要求，餐廳必須提供兒童用高椅或輔助座椅(每五十個座位配備一把且必須符合當(dāng)?shù)胤煞ㄒ?guī))。Asupplyofchildren’shighchairsorboosterseatsmustbeavailableonrequest(minimum1per50seatsandmustcomplywithlocalcoderegulations)..1.3在餐廳每日運(yùn)營時間，必須劃出一部分就餐區(qū)域作為非吸煙區(qū)，并在Partofdiningareasmustbedesignatedasnon-smokingduringfoodservicehourswithappropriatesignageandmustadheretolocalsmokinglawregulationsatallothertimes..1.4、燈光和溫度的設(shè)置。Allrestaurantsaresettodeliveraninvitingambienceappropriateforthetimeoftheday(music,lighting,temperature).NOYESSActionPlan.1.5Tablesmustbeleftdressedthroughoutoperationhours.mItemsare1)刀2)叉3)筷子cks4)咖啡杯Coffeecup5)紙巾6)鹽盅&胡椒盅Salt&peppershakers2早餐BREAKFAST2.1戴斯早餐服務(wù)基本標(biāo)準(zhǔn)DaysBreakfastServiceStandards.2.1.1AllDayspropertiesmustprovidebreakfastservicetoallguestsonthepremises..2.1.2Noflowerandplantondiningtableafterguestareseated.NOYESSActionPlan.2.1.3。Allkitchenequipmentthatisavailableandvisibletoguestsmustbecleaned,polishedandinimpeccablecondition..2.1.4食品要做標(biāo)簽，中英文，不可使用手寫的標(biāo)簽，質(zhì)地精良。Foodislabeledwhereappropriate，bilingual,neverusehand-writtenlabel,excellentinquality.2.1.5Guaranteeenoughfoodforguest.2.1.6生檢Theitemsinboththehotandcoldareasofthebuffetmustbemaintainedatthecorrecttemperatures.Localfoodhygieneregulationsapply..2.1.7Anyfoodandbeverageservedandclearedbystaffmustbedoneusingatray..2.1.8餐廳電視應(yīng)播放客人認(rèn)可的新聞頻道(如CNN,BBC，中央一臺等)，電視的擺放利于客人觀看并將音量調(diào)低。AllDayshotel’stelevisionmusthave:1)CNNorInternationalnewschannel2)Sportschannel3)MoviechannelNOYESSActionPlan.2.1.9菜單上必須有全部冷、熱菜項目，包括兒童餐。鼓勵酒店在菜單上增和宗教食品也應(yīng)注意，再加上一個素食選擇。創(chuàng)新佳肴，建議每三個月變換一次菜式。Menusand/ormenuboardmustcontainaselectionofhotandcolditemsforallmeals,includingchildren’sitems.Hotelsareencouragedtoincludehealthyeatingselectiononthemenu.Localculturalandreligiousconsiderationsmustberecognized,plusareasonableselectionofidentifiedvegetarianchoices.Therestaurantshouldalsoprovidethecustomerwithlightappetiteselections.Requestsforsubstitutionanditemsnotonthemenuwillbehonored,ifreadilyaccessible.Chefrecommendationsarefeaturedinallmenusreflectinginnovativedishes.Thisshouldbechangedevery3monthsoraccordingtoseasons..2.1.11餐廳要放有報紙，至少有當(dāng)?shù)氐囊环輬蠹垼绻?dāng)?shù)貓蠹埐皇怯⑽腘ewspaperwillbeavailableintherestaurant.Aminimumofonelocalnewspapermasthead.IfthelocalnewspaperisnotEnglish-language,theremustbeoneEnglish-languagemastheadin.2.1.12間peratingHours斯集團(tuán)要求各酒店早餐服務(wù)時間為周五早上6:30至10:30周日早上7:00至11:00Requiredhoursforbreakfastoperationare:MondaytoFridayam–10.30amSaturdayandSunday7.00am–11.00amNOYESSActionPlan.2.1.13人的需要。Breakfastitemquantitiesmustbeavailabletomeettheguest/occupancydemandsfortheentiretime..2.1.14Theoperatinghoursmustbeprominentlydisplayedinthelobbyorbreakfastarea..1早餐必須提供公共就餐區(qū)域，環(huán)境要溫馨。餐廳經(jīng)理應(yīng)正確管理餐廳并強(qiáng)調(diào)細(xì)節(jié)，尤其以確保清潔衛(wèi)生為重點(diǎn)。擺放在自助餐臺上的食品Thebreakfastmustbelocatedinadiningareawithinthecommunalpublicareas,whichprovidesawarmandcordialenvironment.TheManagermustprovideforpropersupervisionandattentiontodetailwithcleanlinessbeingatoppriority.Itemsmustbedisplayedusingthehighestqualityfoodsandmustbepresentedinanattractivemanner..2.2.2-咖啡-茶HotdrinksCoffeeTeaNOYESSActionPlan.2.2.3所有戴斯酒店需提供種類豐富的早餐。早餐食物應(yīng)按標(biāo)準(zhǔn)擺放，擺放保證新鮮。AllDaysInnandDaysHotelpropertiesmustofferaFullBreakfast.Allbreakfastitemsmustbepresentedinaprofessionalmannerandmustbeprovidedfromaserverycounterthatmustbeincloseproximitytothekitchen.Allfooditemsandbeveragesmustbefresh..2.2.4mItemsare橙汁(可放置在冷凍果汁機(jī)里或玻璃水瓶中供客人取用)至少一種其他果汁(可放置在冷凍果汁機(jī)里或玻璃水瓶中供客人提供玻璃壺或機(jī)器供客人飲用冰水牛奶(新鮮，撇去奶皮的牛奶)，存放在玻璃水瓶中，放置在自助餐臺冷藏區(qū)域，或制冷飲水器中FruitJuicesandColdDrinksOrangeJuice(canbeservedfromachilledjuicemachineorfromglasscarafesheldintherestaurant)AtleastoneotherJuice(canbeservedfromachilledjuicemachineorfromglasscarafesheldintherestaurant)IcedwatermustbeavailableinajugorfromadispenserMilk(Fresh,semi-skimmedmilk,locatedinajugonrefrigeratedsectionofthebuffetorfromachilleddispenser).NOYESSActionPlan.2.2.5如果面包不是在酒店制作的，必須從糕點(diǎn)店購買質(zhì)量最好的提供2種面包和面包機(jī)最低標(biāo)準(zhǔn)為提供白色及棕色中等厚度的面包tionAllbreadandbakeryitems,ifnotproducedin-house,arepurchasedfromabakerywiththehighestqualitystandardDaysInnandDaysInnBusinessPlacemustatleasthave2typesofbreadandatoaster.Whiteandbrownmediumslicedbreadistheminimumstandard.2.2.6/人造黃油需放置在玻璃碗中，并碗中放置冰塊，半滿。玻璃碗放置在自助garineMustbedisplayedinaglassbowl,keptaminimumofhalffull,intherefrigeratedsectionofthebuffet..2.2.7份量。AllDayspropertiesmustprovidejams/preserves.DaysHotel&SuitesandDaysHotelmustprovideindividualportions.Jamsdonothavetobeplacedintherefrigeratedsection.2.2.8不允許把松散的早餐谷物放在分配器里L(fēng)oosecerealindispensersisnotpermittedNOYESSActionPlan.2.2.9溫度控制在4度，使用標(biāo)準(zhǔn)的具有冷藏功能的餐飲設(shè)備藏區(qū)域不得使用冰塊tedSectionMustbesetat4°CandbestandardrefrigeratedcateringequipmentNoiceispermittedaspartofrefrigeratedequipment.2.2.10冷、熱盤均為純瓷，直徑不得小于23厘米碗必須為純瓷，直徑不得小于23厘米刀叉包裹在餐巾紙中，放置在自助餐臺上(最低標(biāo)準(zhǔn))刀叉與餐巾紙擺放在餐桌上(較高標(biāo)準(zhǔn))5oz的玻璃杯須放置在buffet臺上的果汁機(jī)/冰水壺旁邊在面包區(qū)域放置夾鉗(塑料或金屬)烤面包機(jī)旁的夾鉗不使用金屬材質(zhì)Hotandcoldplatesmustbeplainceramic/chinaandaminimumof23cmdiameterBowlsmustbeceramic/chinaandaminimumof13cmdiameter5ozGlassesmustbeprovidedonbuffetnexttofruitjuicemachine/icedwaterjugTongs(plasticormetal)arerequiredforeachofthebakerysectionTongsatthetoastermustnotbemetal2.3早餐熟食CookedBreakfast.2.3.1PleasenotethatofferingcookedbreakfastismandatoryforDaysHotelsandDaysInn.NOYESSActionPlan.2.3.2熱食擺放在buffet臺上不得超過30分鐘。Hotitemsmustbedisplayedonthebuffetfornolongerthan30minutes..2.3.4煎蛋Asaminimum,friedeggmustbeprovided.2.3.5醬油，醋ntsTomatoketchup,sauce&vinegar3午餐&晚餐服務(wù)LUNCH&DINNERSERVICE.3.1所有戴斯酒店須向客人提供午餐和晚餐服務(wù)。AllDaysHotelsmusthavealunchoffering..3.2用餐時間HoursDayspropertiesmusthaverestaurantsopenfordinnerforaminimumof4hours,7daysaweek..3.3酒店必須準(zhǔn)備好印刷精美的菜單供客人使用(或提供菜單板)。不可必須提供英文菜單。Professionallyprintedmenusand/ormenuboardsmustbeprovidedforallmeals.Handwrittenorprintedmenusarenotacceptable.Englishmenusmustbeavailable.NOYESSActionPlan.3.4菜品描述必須準(zhǔn)確并符合實(shí)際，尤其是原料、質(zhì)量、出品地、份量及。Descriptionsformenuitemsmustbeaccurateandcomplywithanyapplicable"TruthinMenu"regulations,particularlywheningredients,quality,foodorigin,size,and/orweightarestated.Itemsservedmustmeetthemenudescriptions.5酒店員工基本儀容儀表要求GROOMINGMINIMUMSTANDARDS著裝干凈、整齊,保養(yǎng)及狀況良好Uniformscleanandtidy,ingoodrepairandcondition.要擦亮，顏色保持本色Shoespolishedandrightcolour.店規(guī)定佩戴姓名胸章NametagswornaccordingtoHotelspecifications.容整潔，女員工著淡妝Cleanface,femalestaffwithlightmakeupTidyhair6保項目清單MinimumMaintenanceItemsList外墻(干凈，玻璃幕墻定期清潔，一年至少兩次)Outerwall(clean,glasswallshouldbecleanedatleasttwiceayear)NOYESSActionPlan夜間客房外窗內(nèi)燈光色調(diào)(一致暖色調(diào))Warmtoneinrooms綠化(店內(nèi)綠植及酒店四周園林，無枯萎，修剪整齊，室內(nèi)綠植葉面Greenery(plantsinsideandoutsidehotelshouldbecuttidily,cleanwithoutwitheredleaves)木裝飾(大堂、餐廳、客房等木裝飾漆面色差的維護(hù)協(xié)調(diào)，無裂紋)Wooddecoration(woodinlobby,restaurantandroomshouldbeintainedwithoutcracks天花(大堂、餐廳、客房等無褪色及開裂跡象)Ceiling(nodiscolourizationandcrackinlobby,restaurantandroom)石材地面(光亮，能反射出燈影)Stonefloor(Bright,canreflectthelight)地毯(潔凈，腳感舒適)Carpet(cleanandcomfortableforfeet)燈光亮度(充足，冷暖色調(diào)運(yùn)用與各營業(yè)場所匹配)Enoughlighttonemustmatchthefacility)潔具(表面完好無損，潔凈，光亮)Sanitaryappliance(unbroken,cleanandbright)五金類(如洗手間水龍頭等，光亮，無損漬)Metalsbrightandunabroken,suchastap)1客房淋浴下水(通暢)ctedsewerage2客房冷熱水(舒適，壓力足，冷熱水轉(zhuǎn)換快捷)Roomhotandcoldwater(comfortablewithenoughpressure)3地腳線、地面磚接縫處(干凈、無霉?jié)n，積塵)NOYESSActionPlanAnchorline,floortile(cleanwithoutmildewanddirt)4布草(足夠蓬松，強(qiáng)吸水能力，干凈)Linen(loose,waterabsorbingcapacityandclean)5空調(diào)(室溫根據(jù)季節(jié)調(diào)節(jié)，舒適于客人需要；溫度調(diào)節(jié)轉(zhuǎn)換快捷)Airconditioner(canadjustfastaccordingtoseasonandguestcomfortability)7TAIDKITS在前臺、廚房及客房區(qū)域有充足的、專業(yè)級別的配備。急救箱應(yīng)放在容易取到的地方。部門經(jīng)理和負(fù)責(zé)此區(qū)域的經(jīng)理要隨時檢查急救箱的Fullystocked,industrialtypefirstaidkitstoincludeaminimumofplastersmustbeavailableatthefrontdesk,kitchenmaintenanceandhousekeepingareas.Firstaidkitsshouldbelocatedintheareawithfreeandeasyaccessibility.ItistheresponsibilityoftheDepartmentheadtoensurethattheFirstAidKitsarekeptfullystockedatalltimes.險箱SAFEDEPOSITBOXESNOYESSActionPlan所有戴斯酒店應(yīng)為住店客人提供免費(fèi)的前臺或客房保險箱。如酒店無法提供保險箱設(shè)施，酒店應(yīng)向住店客人免費(fèi)開放自用的保險柜用以存儲客人的貴重物品，同時酒店應(yīng)購有相應(yīng)的保險已確?？腿素敭a(chǎn)的安全。此項服務(wù)應(yīng)根據(jù)法律要求置于酒店明顯位置，以確保在有貴重物輕酒店的責(zé)任。風(fēng)險聲明通常置于前臺明顯位置。AllDaysHotelsmusthavesafedepositstorageavailableatnochargetoallregisteredguestsinthefrontdeskareaorintheguestrooms.IftheDaysInndoesnothavesafedepositstoragefacilities,theproperty’ssafemustbeavailableforstorageofvaluablesatnochargetoregisteredguestsandappropriateinsurancemustbeinplace.Theavailabilityofthisservicemustbedisclosedinaccordancewiththelawslimitinginnkeeperliability(ProprietorsAct)forlossofvaluables.AdisclosurestatementisusuallydisplayedatthefrontdeskandonthebackoftheDaysInnService.DFOUND須制訂失物招領(lǐng)規(guī)范TheremustbeaLost&Foundsystem客戶資料安全GUESTINFORMATIONSECURITY化學(xué)用品安全HEMICALSECURITYNOYESSActionPlan備。Alistofchemicalandcleaningproductsthatemployeeswillbeworkingwithintheirjobclasswillbemadeavailableforreference.Itexplainseachproduct,thehazards,theprecautionsandequipmentneededtoworkwiththemandwhattodoiftheyshouldcomeintocontactwithanyhazardouschemicalintheirworkarea.員工有權(quán)了解工作中所用化學(xué)用劑，如何閱讀瓶上的標(biāo)簽。所有的瓶Employeeshavearighttoknowaboutthechemicalsintheirarea.Employeeswillbeinstructedonhowtoreadthelabeledbottles.Allbottlesmustbelabeledpriortouse.Dangerousgoods,chemicals&inflammableitemsmustbeproperlystoredinthedesignatedspace.全DSECURITY安全信息卡片(逃生圖)應(yīng)被放置在塑膠框內(nèi)并置于客房門板背后Asafetyandsecurityinformationcard(evacuationmap)mustbeplacedinsidetheguestroom,ontheinsidefaceoftheguestroomdoorinaPerspexholder.查閱相關(guān)記錄(文字與圖片)：THERECORDS(LETTERSANDPHOTOS)NGRandomfiredrillsareconductedonceeverythreemonths.Fullfiredrillsareonceayear.NOYESSActionPlan每年至少進(jìn)行一次全面疏散演習(xí)。由于酒店業(yè)人員流動普遍存在，建Generalevacuationdrillsareconductedatleastonceayear.Duetohighturnoverofstaffing,hotelsareencouragedtoconductevacuationtwiceayear.Conductregularinspectionofescapewaysandexitsallocatedforuseintheeventsofanemergency,minimumonceaweek.安全培訓(xùn)。Employeesafetyorientationmustbedonefornewhiresandminimumonannualbasis.廚房排風(fēng)管道清除：西廚房每年至少兩次，中廚房每年至少四次，洗KitchenExhaustDuctsCleaning:Allkitchensminimumtwotimesperyear.Chinesekitchenminimumfourtimesperyear.LaundryExhaustDuctscleaningdoneonmonthlybasis.置滅火毯。Allkitchensareamusthaveafireblanketvisibleforeasyaccessasperlocalfirebureaurequirement.8廚房衛(wèi)生及安全最低標(biāo)準(zhǔn)衛(wèi)生清潔記錄SANITATIONRECORD餐飲部員工體檢記錄FoodSafetyTrainingCalendar(Monthly,Yearly)鍋具廚具清洗檢查表NOYESSActionPlaneaningInstructions冷藏/冷凍冰庫的清潔和消毒記錄CleaningAndSanitizingofUnderCounter&UprightChiller/ords夜班廚房清潔檢查表ightKitchenCleaningInstructions洗碗機(jī)換水記錄htKitchenCleaningChecklist道清潔記錄KitchenExhaustDuctsCleaningChecklist衛(wèi)生基本要求SANITATIONBASICREQUIREMENT洗手臺清潔無污漬，積水，銹跡。洗手消毒液正常使用，洗手正確Washbasinisspotlesswithoutrustandwater.Sanitizerisinworkingcondition,righthandwashinginstructionisonthewall.干凈整潔，洗手設(shè)施正常，洗手消毒液和擦手紙(或烘手器)正常使用，腳踏式垃圾桶加蓋。Doorandwindowisunbroken,floorisclean,handwashingfacilityisinworkingcondition(sanitizerandhanddrier),footpumptrashcanwithlidNOYESSActionPlan廚房溫度低于23度，地面干燥整潔，墻面不得張貼任何物品；存放私人用品，工作人員需要佩戴口罩和手套；刀具砧板必須分開使用，并且做到專人專用工具，所有冰箱必須標(biāo)明標(biāo)示，溫度在0-5度(冷藏)，或-18度(冷凍)，所有蔬菜和水果必須清洗消毒后方可進(jìn)入冷菜間；冰箱內(nèi)食物必須分類保存，生熟分開，所有食品必須有密Kitchenisbelow23℃,floorisdry,nothingonwall;wearglovesandmaskwhendealingwithpersonalitems;choppingboardandcuttershouldbeuseseparately,refrigeratorshouldhavesignage(0-5℃;-18℃).Foodshouldbewashedbeforeputtingintorefrigerator.Cookedanduncookedfoodshouldbestoredseparatelyandsealedwithmarkeddate.地面干燥整潔，墻面不得張貼任何物品；存放私人用品；刀具砧板必須分開使用，并且做到專人專用工具，所有冰箱必須標(biāo)明標(biāo)示，溫度在0-5度(冷藏)，或-18度(冷凍)，所有蔬菜和水果必須清洗消毒后方可進(jìn)入冷菜間；冰箱內(nèi)食物必須分類保存，生熟分開，所有食品；Kitchenisbelow23℃,floorisdry,nothingonwall;wearglovesandmaskwhendealingwithpersonalitems;choppingboardandcuttershouldbeuseseparately,refrigeratorshouldhavesignage(0-5℃;-18℃).Foodshouldbewashedbeforeputtingintorefrigerator.Cookedanduncookedfoodshouldbestoredseparatelyandsealedwithmarkeddate.NOYESSActionPlanroomstaffroomstaffshouldwearandmaskis廚房清潔不允許使用臟抹布。只用百潔布。切片機(jī)必須每周拆卸清潔地面干燥整潔，墻面不得張貼任何物品；存放私人用品；刀具砧板必須分開使用，并且做到專人專用工具，所有冰箱必須標(biāo)明標(biāo)示，溫度在0-5度(冷藏)，或-18度(冷凍)，冰箱內(nèi)食物必須分類保存，生所有食品存儲盒必須按照生熟分開gloves.Dirtywipingnotallowedinkitchen.Filletingmachineandmeatmincershouldbecleanedeveryweek.Paperboxesandofficepapershouldnotbeinkitchen.Kitchenisbelow23℃,floorisdry,nothingonwall;wearglovesandmaskwhendealingwithpersonalitems;choppingboardandcuttershouldbeuseseparately,refrigeratorshouldhavesignage(0-5℃;-18℃).Foodshouldbewashedbeforeputtingintorefrigerator.Cookedanduncookedfoodshouldbestoredseparatelyandsealedwithmarkeddate.地面干燥整潔，墻面不得張貼任何物品；存放私人用品；刀具砧板必須分開使用，并且做到專人專用工具，所有冰箱必須標(biāo)明標(biāo)示，溫度在0-5度(冷藏)，或-18度(冷凍)，所有蔬菜和水果必須清洗消毒后方可進(jìn)入冷菜間；冰箱內(nèi)食物必須分類保存，生熟分開，所有食品；NOYESSActionPlanKitchen