旅發(fā)會禮儀人員培訓(xùn)資料-英語資料

PAGEPAGE4常用接待英語主講：李蒙I.PARTONE:GREETINGSUsefulExpressionsGreetings ResponsesGoodmorning/afternoon/evening Goodmorning/afternoon/evening.Howareyou(gettingon)?Fine,thanks.Andyou?Howarethingswithyou?Oh,not(too)bad.Andyou?How’slife/everythingwithyou?Quitewell,thankyou.Verywell,thanks.How’sitgoing,then?Justfine.Justsoso.Notverywell.Notes:Goodmorning.早晨好，早安（中午12點前用）。回答時用同樣的話。Goodafternoon.下午好。（下午5點前用）。回答時用同樣的話。Goodevening.晚上好。（下午5點后用）。回答時用同樣的話。2．sir先生。對不知姓名的單個男賓客的稱呼。對不知姓名的單個女賓客稱呼madam(夫人，女士，小姐)，放在句末。如：Goodmorning,sir.Goodafternoon,madam.Yes,sir.Yes,madam.madam既可用于已婚婦女，亦可用于未婚女子。注意：當(dāng)有數(shù)位男賓客時應(yīng)稱呼gentlemen,不可稱sirs當(dāng)有數(shù)位女賓客時應(yīng)稱呼ladies,不可稱madams.3．對于了解姓氏的客人應(yīng)稱呼其姓氏。西方人認(rèn)為Aguest’snameismusictohisears.在異國他鄉(xiāng)聽到有人稱呼自己的姓名倍感親切。Mr先生，冠于男子之姓（或姓名）之前的稱呼。如：Mr(Henry)Green（亨利。）格林先生。亦可冠于職務(wù)之前。如：MrPresident總統(tǒng)先生。Mrs夫人，太太。冠于已婚女子之姓（或姓名）之前的稱呼。Miss小姐。冠于未婚女子之姓（或姓名）之前的稱呼。Ms女士。冠于不明婚姻狀況的女子之姓（或姓名）之前的稱呼。Mr,Mrs,Miss,Ms均不可冠于名字之前。如：MrDavid,MrsKath,MissJane,MsM均為易犯的錯誤。II.PARTTWO:INTRODUCTIONUsefulExpressionsIntroducingpeopleAllowmetointroduce…toyou.MayIintroduce…toyou?Letmeintroduce…toyou.I’dlikeyoutomeet…WhenbeingintroducedHowdoyoudo,Mr…(I’m)gladtoknowyou,Mr…(I’m)verygladtomeetyou.(I’m)pleasedtomeetyou.(It’s)nicetomeetyou.It’sapleasuretomeetyou.Self-introductionMayIintroducemyself?I’m…Letmeintroducemyself.I’m…Hi.Mynameis…Howdoyoudo?Mynameis…Notes:introduction介紹。西方人在介紹人們互相認(rèn)識時通常是：把一般的人介紹給你所尊重的人（通常老人和婦女是受尊重的）。因此應(yīng)遵循下列原則：a.將男子介紹給女子；b.同性別時，將年齡較輕的介紹給年齡較大的，將一般的人介紹給重要的人；c.將未婚女子介紹給已婚女子；d.將兒童介紹給成年人。III.PARTTHREE:PARTINGUsefulExpressionsGoodbye(Bye-bye).再見Goodnight.晚安。Seeyou(later,tomorrowetc.)回頭見（再見，明天見等）Solong.再見。Allthebest!萬事如意！Goodluck!祝您順利，一路平安！Takecare!保重！Haveanicetrip.一路順風(fēng)。Wehopetoseeyouagain.希望能和您再相逢。Wearelookingforwardtoanotherchancetoserveyou.期望再有機會為您服務(wù)。11:07Whattimeisit,please?請問幾點了？Sevenminutespasteleven.十一點七分。B.Askingdate（問日期）a.Whenfor?b.Forwhichdate,please?c.Whichdatewouldthatbe?VIII.PARTEIGHT:MAKINGACALLHello!MayIspeakto…?喂，請找一下……Thisis…speaking.我就是……Whoiscalling/speaking,please?請問您是哪一位？Hello,is…in?喂，請問……在嗎？…isout.MayItakeamessage?……不在，需要留話嗎？IhopeIdidn’twakeyouup.沒把你吵醒吧？Sorrytohavewakedyouup.抱歉把你吵醒了。Iamsorrytohavecalledyouthisearly.對不起這么早打擾你。There’sacallforyou.有你的電話。It’sforyou.你的電話。…isonanotherline.……正在與別人通話。Holdtheline,please.請先別掛。Sorrytohavekeptyouwaiting.不好意思，讓您久等了。Areyoustillhere?你還在嗎？PleasetellhimthatIcalled.請告訴他我來過電話。Willyoutellhertocallmeback?看到她讓她給我打過來好嗎？CanIreachyouatthisnumber?打這個號碼能找到你嗎？Don’tforgettocallme.別忘了給我打電話。Callmelater,won’tyou?打電話給我，好嗎？I’llcallyou.我會打給你的。Givemeacalltomorrow.明天打電話給我。Callmeanytime.什么時候打給我都行。I’llcallyousoon.我會很快打給你的。Thelineisbusy.電話占線。Louderplease,Ican’thearyou.請大聲點，我聽不清楚。I’llhangupnow.我掛電話了。I’msorryIwasn’tinwhenyoucalled.很抱歉你打電話時我不在。Ididn’trecognizeyourvoice.我沒聽出你的聲音。Justamoment,please.請稍等。Icallyouseveraltimes,buttherewasnoanswer.我打了幾次電話，但總沒人接。IX.PARTNINE:SOMEUSEFULSENTENCESOFRECEPTION1.Howdoyoudo?你好！Howdoyoudo.你好！2.Howareyou?你好嗎？Fine,thankyou.Andyou?我很好。你呢？I’mfine,too.我也很好。3.Nicetomeetyou.很高興見到你。Nicetomeetyou,too.我也一樣。WelcometoChina/Sichuan/Yibin.歡迎您到中國/四川/宜賓來。Ihopeyou’llenjoyyourstayhere.希望您在這兒過得愉快。Thankyou./Thanks./Thanksalot.謝謝。Notatall./You’rewelcome./It’smypleasure.不客氣。7.I’msorrytobother/disturbyou.很抱歉打擾您了。That’sallright./Notatall./Itdoesn’tmatter./Nevermind.沒關(guān)系。/不必介意。8.MayIintroducemyself?I’m…請允許我自我介紹一下,我叫……9.Allowmetointroduce…toyou./Letmeintroduce…toyou.請允許我把……介紹給您。10.May/CanIhelpyou?我能為您作些什么嗎？WhatcanIdoforyou?IsthereanythingIcandoforyou?Pleasemindyourhead.小心碰頭。Pleasemindyourstep.小心路滑。I’llshowyoutotheFrontDesk.我?guī)デ芭_。Thisway,please.請這邊走。Sorry,thepowerisoff.對不起，停電了。Justamoment/minute,please.請稍等。Onemoment/minute,please.Thankyouforwaiting..謝謝你的等待。MayIhaveyourname/address/phonenumber,please?請問您的名字/地址/電話號碼？Howdoyouspellthat,please?請問怎么拼寫？Thetotalcostwouldbe…總價是……There’sa10%reduction.打九折。Ourhotelisa4-starhotel.我們的酒店是四星級的。Youpaytherateofa4-starhotelbutget5-starservice.您只需花四星級酒店標(biāo)準(zhǔn)的錢，就能享受五星級的服務(wù)，MayIseeyourIDcard?我能看看你的身份證嗎？Couldyoufillouttheform,please?請?zhí)顚懸幌逻@張表格。Couldyousignyournamehere,please?請在這兒簽名。Signhere,please.Howwouldyouliketopay?請問您怎樣付款？Payincash./Bycreditcard.付現(xiàn)金。/信用卡付帳。Here’syourreceipt.這是您的發(fā)票。Here’syourroomcard/key.Yourroomis508onthe5thfloor.Justamomentplease,abellman/porterwillshowyoutoyourroom.Ihopeyouwillenjoyyourstay.這是您的房卡/鑰匙。您的房間是五樓的508號房。請稍等，門童會帶您去您的房間。希望您住店愉快！Couldyoupleaseshowmeyourroomcard?請出示您的房卡。MayIshowyoutoyourroom?我?guī)椒块g，好嗎？Afteryou,please.您先請。I’mverygladtobeofservicetoyou.很高興為您服務(wù)。I’matyourservice.隨時為您服務(wù)。I’lldoitforyounow.您的事我馬上就辦。It’smyduty.這是我該做的。Ifwehaveanyshortcomings,pleasepoint.照顧不周的地方，請多多指教。Sorrytohavekeptyouwaiting.對不起讓您久等了。I’msorry,it’smyfault.對不起，這是我的錯。Pleaseexcusemeforcomingtoolate.請原諒我來晚了。I’msorryIwassocareless.對不起我太大意了。Pleasefollowme.請跟我來。MayIcomein?我能進來嗎？Comein,please.請進。Gostraight./Keepgoing.往前直走。Pleasegodowntothelobbyhere.請從這兒下去到大廳。Turnleftatthefirstcorner.在第一個路口左轉(zhuǎn)。It’sverykindofyou,sir.Butwedon’taccepttips.Thankyouallthesame.先生，您太客氣了，但我們不收小費。同樣要謝謝您。MayIhelpyouwithyourluggage?我?guī)湍嵝欣詈脝?？Icanmanageit.Thankyou.我自己能行，謝謝。I’mafraidyoucannotsmokeinthisroom.這間房里不能抽煙。Wehopetoseeyouagain.希望我們能再見。LAreyoureadytoordernow?可以為您點菜了嗎？Willthistablebeallright?坐這兒好嗎？Wouldyoumindsittingbythewindow?坐靠窗的位置好嗎？I’llbringyouthemenu.我給您拿菜單。I’msorrythattableisalreadyreserved.抱歉那張桌子已經(jīng)預(yù)定了。Wouldyoulikesomethingtodrink?想喝點什么飲料？Today’sspecialis___(Beijingroastduck)今天的特色菜是（北京烤鴨）We’vegotasetmenu.我們提供套餐。The___（Beggar’schicken）isverydelicious.（叫化雞）非常美味。I’msorry,thereisn’tanyleft.對不起，你要的菜沒有了。I’msorry,I’llgiveyouanotherone.對不起，另上一份。I’llberightwithyou.我馬上就來。It’spreparedinfrontofyou.這個菜是當(dāng)您的面做的。Weareopen24hours.我們通宵營業(yè)。Thebusinesshoursarefrom…until…營業(yè)時間從……到……Whatsizedoyouwant?您要多大尺寸的？Whatmaterialdoyouwant?您想要什么材料的？It’sthelatestfashion.這是最新的款式。Weareoutofthemtoday.這貨今天沒有了。Theyare20yuaneach.每個20元。WehavemanyhandcraftswithChinesetype,cloisonnévases,Chinesetraditionalpaintings.Aretheseallright?我們有許多有中國特色的手工藝品：景泰藍花瓶，中國畫。這些好嗎？Welcometoourmusicteahouse.歡迎您來音樂茶座。Isthisseatbeallright?坐這兒好嗎？Wehavemanykindsofsoftdrinks,cakesandsnakes.我們供應(yīng)各種軟飲料，糕點和小吃。Enjoyyourtea,sir.先生，請用茶。It’swellworththemoney.物有所值。Howisthis?這個怎么樣？Havesometeas(coffee),please.請用茶（咖啡）Isthereanythingelse?/Anythingelse?還有別的什么事嗎？Thanksforyourkindness.謝謝您的好意。I’mextremelysorrytohearthat.我很遺憾聽到這些。Whichwouldyouprefer?你喜歡哪一個？Pardonme,sir.先生，請原諒。Thankyouforadvice.謝謝您的提醒。Idoapologize.我很抱歉。It’smypleasuretohaveyou.能夠和您在一起我感到很愉快。Pleasecomethisway.請這邊走。It’sverykindofyoutosayso.十分感謝您這樣說。MayIaskwhereyouarefrom?請問你從哪兒來？Doyouneedawake-upcallinthemorning?您早晨要電話叫醒嗎？Whatkindofteawouldyoulike?Greenteaorblacktea?您要什么茶？綠茶還是紅茶？Ladiesandgentlemen:itisagreatpleasuretohaveyouallhere.女士們先生們：很高興大家的光臨。I’dliketoextendawarmwelcometoyouonbehalfofourmunicipalgovernment.我謹(jǐn)代表市政府對各位的到來表示熱烈歡迎。Iwanttotakethisopportunitytoexpressourthanksforthekindsupportandclosecooperationtoourfriends.我想借此機會對朋友們的熱心支持和互相協(xié)作表示感謝。Nowletmeproposeatoast.現(xiàn)在我提議大家干杯！Toyourkindhelp!為你們的真誠相助干杯！Tothehealthofall!為我們在座各位的健康干杯！Cheers!干杯！I’mafraidImustbegoingnow.我想我必須走了。I’msohappyyouenjoyedit.我很高興你喜歡。I’vegottoleavenow.我不得不走了。Pleaseacceptmybestwishesandsincerestwishes.請接受我最美好，最誠摯的祝愿！Longtimenosee.好久不見。Didyouhaveanicetrip?您這一路還順利吧？Thankyouforremindingme.謝謝你提醒我。Warmregardsandbestwishes.致以親切的問候及良好的祝愿。Wishyougoodhealthandhappiness.祝你身體健康，幸?？鞓贰fthere’sanythingfurtherthatIcandoforyou,pleasedon’thesitatetoask.如果還有什么事我可以為您做，請不要客氣的提出來。Howtimeflies!時間過得真快！It’ssothoughtfulofyoutogivemesuchvaluableadvice.你給我提出了如此寶貴的建議，考慮的真是太周到了。IfthereisanythingelseIcandoforyou,justtellme.如果有其他需要我做的，請告訴我。Lovelyweather,isn’tit?天氣不錯，是不是？Ihopeyou’llhaveawonderfultimehere.希望您在這兒度過一段美好的時光。It’sapitythatyouareleavingsosoon.您這么快就要走了，真遺憾阿！We’resorrythatyoucouldn’tstaylonger.真遺憾您不能多呆幾天。Ijustcometoletyouknowthatallthearrangementshavebeenmade.IsthereanythingIcandoforyoubeforeyoudepart?我來告訴您一切準(zhǔn)備就緒。您啟程之前，需要我?guī)兔ψ鍪裁磫幔緿on’tworryaboutit.請別擔(dān)心。InChinathereareeightmajorcuisines,amongthemSichuanfood,Beijingfood,andGuangdong(Canton)foodarethemostfamous.中國有八大菜系，其中川菜，京菜，粵菜是最有名的。Sichuanfoodisspicyandhot,Cantonfoodiscrispandlight,Beijingfoodisheavyandspicy,andShanghaifoodisoilyandsweet.四川菜麻辣濃香，廣東菜香脆清淡，北京菜味重麻辣，上海菜油多味甜。Here’stheshrimpwitheggs,pleasehelpyourself.這是芙蓉蝦仁，請品嘗。Chinesefoodisthemostdeliciousintheworld.中餐是世界上最佳的美味。Sichuanfoodfeaturesawiderangeofingredients,andmostofthemarefarm-freshvegetables.Chilibroad-beansauceandpepperhavealwaysbeenthemainingredients.四川菜選材廣泛，大多是新鮮蔬菜，素以豆瓣醬和辣椒為主要原料。Doyouwishtoorderyoursaladnoworlater?甜食您是現(xiàn)在吃呢還是待會兒？Whatkindofdressingwouldyoulikeonyoursalad?您點的色拉加些什么調(diào)料？Howdoyouwantyoursteakserved?牛排要什么火候的？Wouldyoulikeitrare?您喜歡做的生一點嗎？StorehouseofHeaven天府之國ItiseasytoclimbtoheaventhantaketheSichuanRoad.蜀道難難于上青天。Let’sstayhereforawhileandenjoythesighthere.我們在這里多待一會兒，欣賞一下這里的風(fēng)景吧。BanbooSeaItwilldousalotofgoodtogoonahiking.徒步旅行可讓我們受益匪淺。Theairissofresh,notlikethedowntownsmog-filledair.這兒的空氣清新，哪像市區(qū)里混合著煙霧的空氣。Therearevariouskindsofancientoldtreesandenchantingflowers.Andthebirdsaresingingmerrily.這兒有各種古樹和醉人的花香，鳥兒在歡快的歌唱。Doyoulikethistypeoftea?您喜歡這種茶葉嗎？It’sverypopularhere.這種東西在我們這里非常流行。Pleasetryiton.請試穿一下。Hereyouare.給您。Theyareverygoodfortheprice.就價錢來講，這些貨可以說是物有所值。I’llchoosethebestoneforyou.我來給您挑一個最好的。Youhavegoodtasteindeed.您真有眼力。Pleasehandlethemwithcare.請小心輕放。Watchyoursteps.您走好。Thankyouforshoppinginourstore.Pleasecomeagain.感謝光臨，請下次再來。Ourcariswaitingoutside.Let’sgo.我們的車早已等在外面了。我們走吧。Wouldyouliketohearabouttheschedulewehavearrangedforyou?想聽一聽我們給您安排的日程表嗎？MayIleadtheway?Thiswayplease.讓我?guī)?，請這邊走。Hotwaterisavailable24hoursaday.熱水是全天24小時供應(yīng)。YourroomfacesMinjiangNowhereweare.我們到了。Mr….,IhaveorderedsomeChinesefood.Ithinkitwillbespecialforyou.Ihopeyouwilllikeit.……先生，我訂的是中國菜，我覺得對您來說這也許特別一些。希望你會喜歡。Chinesefoodiswellknowntotheworld.Chinesedishesarecolorful,fragrant,delicious,andpresentable.中國菜聞名全世界。中國菜色，香，味俱全。I’dliketoproposeatoasttoyourhealth.我提議為您的健康干杯。I’msureeverythingyouseeinChinawillimpressyoudeeply.我相信中國的一切會給您留下難忘的印象。Theseareallcomplimentarysamples.Youmaychooseanyoneofthem.這些都是贈送的樣品，請隨便挑選。Wouldyouliketowriteanyremarkshere?Andsignyourname?您愿意在我們這里簽名留言嗎？I’msogladthatyou’vehadagoodtime.你玩的痛快，我很高興。Donotleaveyourluggageunattended.照顧好自己的行李。Partingissuchsweetsorrow.分別是甜蜜的憂傷。165.I’llmakethedecision.由我來定。166.Ihopeyouenjoyedyourstayhere.希望您在這兒過得愉快。（分手時的客套話）167.Ienjoyedmeetingyou./Itwasniceseeingyou.見到你太好了。（分手時的客套話）168I’mextremelysorrytohearthat.這是在處理客人投訴時常用的句型。不管投訴是否有理，首先應(yīng)向客人致歉，以使客人息怒。169.I’llseetoitrightaway.(這也是在接受客人投訴時常用的句型)我立刻處理。170.Wewilldeliveryourbaggagetoyourroomsoon.我們很快把行李送到您的客房。171.Doyouhaveanyvaluableorbreakableitemsinyourbag?您的包里有貴重物品或易碎品嗎？172.Couldyoutakethiscamerawithyou?您能拿著這個相機嗎？173.HowdoyoulikeChina/Sichuan/Yibin?您喜歡中國/四川/宜賓嗎？174.Justamoment,please.Theelevatorwillbeheresoon.請稍等，電梯馬上就來。175.Goup/down,sir.往上/下，先生。176.Areyougoingup/down,sir?您是往上還是往下，先生？177.Pleasestepinside.請進。178.Whichfloor,sir?先生，您去幾樓？179.Theystopateveryfloor.它們每樓都要停。180.Nextcar,please.請乘下一部電梯。181.turntheheating(cooling)down(up)將