艾昆緯-2024年醫(yī)療保健行業(yè)全球人工智能監(jiān)管和質(zhì)量解決方案領(lǐng)域的客戶價(jià)值領(lǐng)導(dǎo)者（英）-2024-9正式版WN8

CUSTOMERVALUELEADER?????????????????????????????????????????????????????????????????????????????????BestPracticesCriteriaforWorld-ClassPerformanceFrost&Sullivanappliesarigorousanalyticalprocesstoevaluatemultiplenomineesforeachawardcategorybeforedeterminingthefinalawardrecipient.Theprocessinvolvesadetailedevaluationofbestpracticescriteriaacrosstwodimensionsforeachnominatedcompany.IQVIAIdentifiedasexcelsinmanyofthecriteriaintheartificialintelligenceregulatoryandqualitysolutionsspace.Price/PerformanceValueThebusinessenvironmentforhealthcareorganizationsismorechallengingthanever.Increasingcomplexityduetoglobalregulations,financialperformancethatrequiresoptimizedresources,andcomplexhealthcaresolutionsaredrivingthedemandforartificialintelligence(AI).Globally,theregulatoryandstandardscomplexitiescontinuetoevolve.Whilethereisacertainlevelofharmonization,countriesmaintainautonomy,leadingtochallengessuchascustominspections,country-specificqualitystandards,andconsiderationsregardingregistrationandpost-marketoperations.Financially,organizationsmustremainprofitable,whethertheyaresmallcompaniesaimingtogeneratecashflowandbuildapipelinetobecomeacquisitiontargetsorstock-listedcompanieslookingtoenhanceshareholderperformance.Qualityassuranceandregulatoryaffairs(QARA)professionalsaretaskedwithmanagingthiscomplexenvironmentwithintheboundsoffinancialcaution.Moreover,healthcaresolutionsarebecomingincreasinglyintricate.Forexample,inthemedicaldevicesector,expertiseisrequiredbothwithincompaniesandattheregulatorylevel,leadingtomorecomplexdiscussions.AIsolutionsinhealthcaremustconsiderthishighlyregulatedindustryenvironment.Amidthisscenario,IQVIA’scombinationofconsulting,outsourcing,andtechnologysolutionsistransforminghealthcare.Toputthingsinperspective,specificfeaturesorindustry-leadingcapabilitiesthathighlightthecompany'svaluecomparedtocompetingsolutionsincludeIQVIA’scomprehensivecloudsolutionportfolio,managementandimplementationconsulting,businessandITmanagedservices,andtech-enabledservices.IQVIA’sdifferentiatedstrategyisthecombinationofintelligence-driven?Frost&Sullivan2024TheGrowthPipelineCompany?simplification,automation,andintegrationthatleadstooperationaltransformation.Therefore,thecompany’sperformancevalueliesnotonlyinitsenterprisequalitymanagementsystem(eQMS),SmartSolve,butalsoinitsabilitytointegrateintelligencefromvarioussourcesintoregulatorysubmissions.ThecompanyusesAIembeddedinIQVIAVigilanceDetect,whichemploysAI,naturallanguageprocessing(NLP),andcustomsentimentontologiestouncoveradverseeventsandproductqualitycomplaintsacrosslargeanddiversedatasets.Additionally,AIisembeddedinIQVIAeQMSandinIQVIARIMS,afullyintegrated,cloud-based,end-to-endregulatoryinformationmanagementsystem.Together,thesesystemsandtheirembeddedAIcontributetofosteringasinglesourceoftruth.Thisapproachfacilitatestransparencyandcollaborationacrossfunctions,improvesright-first-timeoutcomes—whetherforproductregistration,auditresponses,orsafetyevents—andenhancescommercialperformance.Byincreasingtheprobabilityofright-first-timeactivityandminingprecedentinformationtosupportthatendeavor,IQVIAhelpsQARAprofessionalstoachievemorewithless,drivingefficiencyandeffectivenessincomplianceactivities,allwhileoptimizingspeedandaccuracy.OnekeyaspectofIQVIAisitscommitmenttodeployingqualitymanagementwithacommercialfocus,emphasizingbothpatientsafetyandcommercialperformance.IQVIA’sAIcandriveoptimizations,insights,andefficiencies,allowingQARAprofessionalstoimprovepatientsafetyandproductqualitywithintheboundsoffinancialprudence.Ultimately,IQVIAenablescommercialperformancethroughimprovedoperationalefficienciesandeffectiveresourceutilization.IQVIAuseofon-demandNaturalLanguageProcessing(NLPAI)fortranslationstoadvanceenduserefficiency.Thelifesciencesindustryfacesnumerouscomplexitiesacrosssafety,regulatory,andqualityfunctions.Forinstance,thescopeofaqualitycertificateencompassesquality,regulatory,andsafetyaspects.Therefore,anorganizationcannotobtaincertification,suchasISO13485,unlessitsqualitysystemincorporatessafetyprocessesandregulatoryproceduresfordocumentation,adverseeventreporting,recalls,andmore.Operationalexecutionrequiresthatall3areasfallwithinthescopeofaqualitycertificateforanorganizationtoenterthesector.Toaddressthesechallenges,IQVIAofferscomprehensiveandintegratedquality,regulatoryandsafetysolutionsandservices.Itisthefirstcompanytoofferintelligentlyconnectedintegrationforallquality,regulatoryandsafetyprocessesacrosshealthcare,acceleratingdigitaltransformationthroughSoftware-as-a-Service(SaaS)andintelligence-drivensimplification,automation,andintegrationoffunctions,processes,andsystems,asopposedtoothersolutionsthatlacksuchwide-rangingfunctionality.Forinstance,SmartSolveconnectswiththe?Frost&Sullivan2024TheGrowthPipelineCompany?safetyandsurveillanceenvironment,aswellasregulatoryframeworks,drivingsafety,regulatory,andqualityworkflowsandautomation.“OnekeyaspectofIQVIAisitscommitmenttodeployingqualitymanagementwithacommercialfocus,emphasizingbothpatientsafetyandcommercialperformance.IQVIA’sAIcandriveoptimizations,insights,andefficiencies,allowingQARAprofessionalstoimprovepatientsafetyandproductqualitywithintheboundsoffinancialprudence.Ultimately,IQVIAenablescommercialperformancethroughimprovedoperationalefficienciesandeffectiveresourceutilization.”IQVIAregulatoryandqualitysolutionsdigitalizeregulatoryandqualityprocesses.Bystreamliningtheend-to-endactivitiesofQARAacrossorganizations,businessescanbringproductstomarketandmaintaintheirpresence.However,QAandRAoftenoperateasseparatedisciplines,leadingtosignificantduplicationofwork.IQVIAaddressesthisissuebyprovidinganend-to-endsolution,deliveringvalueacrosstheentireorganizationratherthanfocusingsolelyonindividualpillars.-SankaraNarayanan,IndustryDirectorWithintheregulatoryandqualitysphere,IQVIAprovidesanecosystemcomprisingapproximately18modules,includingdesigncontrol,changemanagement,documentmanagement,complaintmanagement,andsuppliermanagement.Additionally,thecompanyprovidesdataminingcapabilitieswithtoolslikeVigilanceDetect,whichemploysAIandNLPforliteratureandsocialmediamonitoring.IQVIAintegratesthesesolutionstoenablehealthcareorganizationstoadoptamodularandscalableapproachtoend-to-endsolutions.Differentorganizationshavedifferentrequirementsdependingonproducttype,routetomarket,andorganizationalmaturity.IQVIA’secosystemofsolutionsandmodulesallowsthecompanytolistentothecustomer’sproblemstatement,understandtheworkflowsthatneedimprovement,andidentifydataanddecisionpointsthatrequireattentionandtheirfrequencyofaddress.Then,IQVIAprovidestailoredsolutionswiththecustomeratthecenteroftheprocess.AIallowsIQVIAtostreamlineworkflows,driveautomationtoconnectprocessimprovements,andprovideinsightsintoindividualactivities.Operationalimprovementsfocusonpatientsafetyandenhancecommercialperformance.IQVIA’sAIstrategycentersonacceleratinguseractivitiesandsimplifyingprocesses.However,QARAprofessionalstendtobeconservativeandarenotyetfullyreadyfortotalhands-offAIsolutions.Toaddressthisissue,IQVIAprovidesnumerousrecommendationengines,whichareverywellacceptedwithintheframeworkofIQVIA’send-to-endstrategyacrossitssolutions.CustomerOwnership,Purchase,andServiceExperienceEQMSvendorshaveembarkedonsignificantAIdevelopmenteffortsincomplaintsmanagementandadverseeventreporting,leveragingtheabundanceofdataavailablefrompublicdomains.Thisfocusisdrivenbyhighdemandfromcustomers,particularlyinareaslikecomplaintsmanagementandadverseeventreporting,whereorganizationsseekAIassistancetoenhanceaccuracyandconsistency.AnotablefeatureofIQVIA’seQMSsolutionisitsabilitytointegratewithotherpartsoftheecosystem.AnimportantinitiativeundertakenbyIQVIA’SeQMSproductteamisleveragingIQVIAVigilanceDetect,adataminingtoolcapableofextractinginsightsfrombothstructuredandunstructuredcontent.Byscanningsocial?Frost&Sullivan2024TheGrowthPipelineCompany?mediaplatforms,monitoringcustomerserviceinboxes,andlisteningtocallcenteraudiofiles,thistechnologyidentifieslanguagepatternsacrossnumerouslanguages,flaggingproductqualityissuesoradverseeventsforhumanreview.VigilanceDetectmitigatestheriskofhumanfatigueasitsalgorithmsexecuteonaregularbasis,whilehumansstillretaincontroltoagreeordisagreewithflaggeditemsandprovidefeedbacktotheAIengine,improvingitsperformanceovertime.Itisagreatsolutionforadverseeventreporting,helpingorganizationswithremediationactivities,particularlyincasesofhigh-volumeadverseeventsrequiringquickcapture.OrganizationscanusethisAItooltoachievesubstantialadvancementsinglobalqualitycompliance.Therefore,thepowerofAIservesasbotharemediationtoolandasacomponentthatembedsinstrongerprocesses,suchasadverseeventreporting.SupportingindustryprofessionalsinenhancingpatientoutcomesisthetoppriorityofthisAIvendor.IQVIAconsidersthatacommercialfocusonqualitymanagementsystemsmustalignwithdeliveringbetterandsaferpatientcare.ToillustratethebenefitsofitsAItoseniormanagement,IQVIAemphasizes4keyaspects:top-linegrowth,operationaleffectiveness,operationalefficiency,andcompliance.IQVIA’scommitmenttoasinglesourceoftruthguaranteestransparency,ensuringthattherightproductoftherightqualityreachestherightsectororcustomerattherighttime.Thisfacilitatespredictabletop-linegrowthandminimizesstockoutsduetorecallsandproductqualityconcerns,allowingorganizationstomaintaintheirindustrypresence.Operationally,theIQVIAecosystemstandardizesandharmonizesprocesses,improvesright-first-timeactivities,andoptimizesresourceutilizationbyremovingmanualintegrationsacrossdifferentsolutionsfromdifferentproviders.Thisenhancesbothoperationaleffectivenessandefficiency,withAIplayingacrucialroleinworkflowoptimization.Moreover,asorganizationsstrivetobringproductstomarketandoptimizeconnectivity,efficiency,andAI,compliancebecomesafocalpoint.Frost&SullivanrecognizesthevaluepropositionofIQVIA’sregulatoryandqualitysolutions,highlightingtheirsignificantbenefitsinenhancinganorganization’scommercialperformanceandprofessionalactivities.IQVIAuseofMachineLearningandNLPonadverseeventstorecommendappropriateproblemcodes.?Frost&Sullivan2024TheGrowthPipelineCompany?IQVIAdoesnotmerelyofferanAIsolutiontoitscustomers—itunderstandsthatthekeyisnotimplementinggenerativeAIeverywherebutofferingtherightAIsolutiondesignedtounderstandworkflow,data,privacy,availability,andtheneedtocodifycertaininformationcorrectlyforeffectiveAIoperation.Withitssolutionsbeingdeployedatmultiplesitesaroundtheworld,IQVIAworkscloselywithcustomerstoensureanoptimalserviceexperience.Itregularlycontactscustomerstoremainabreastoftheirneedsandensuresthattheyhavethelatestversionsofitssolutions.“SupportingindustryprofessionalsinenhancingpatientoutcomesisthetoppriorityofthisAIvendor.IQVIAconsidersthatacommercialfocusonqualitymanagementsystemsmustalignwithdeliveringbetterandsaferpatientcare.ToillustratethebenefitsofitsAItoseniormanagement,IQVIAemphasizes4keyaspects:top-linegrowth,operationaleffectiveness,operationalefficiency,andcompliance.”-SankaraNarayanan,IndustryDirectorConcerningAIsolutions,IQVIAaddressesseveralkeyquestions.Thefirstquestionisrelevance:IsthetechnologyrelevanttoQARAprofessionalsandalignedwithgloballymandatedprocesses,procedures,documents,anddatarequiredbyregulationsandstandards,ratherthanmerelybeingtechnology-driven?Inresponse,IQVIA’ssolutionssupportallactivitiesofQARAprofessionals,aligningdata,documents,workflow,analytics,andreportingwiththeregulatoryandstandardrequirementsthatdrivetheglobalsolutionsforQARAprofessionals’end-to-endqualitymanagement.Thesecondquestionrevolvesaroundcompliance:Isthesolutioncontrolled?Dependingonthetypeofsolution,IQVIAensuresvaryinglevelsofvalidationandcompliancewithotherAIregulations,suchastheEuropeanAIAct(EUAIA),whichisrecentlycomingintoforce.Thethirdquestioniscost-effectiveness:Isthesolutioneconomicallyviableandaffordable?QARAprofessionalsmustbeempoweredtonavigateacomplexenvironmentforcomplexproductsinacost-effectiveway.IQVIAcloselyalignswithitscustomers’needs.Whilethecompany’ssolutionsaddincrediblevalue,IQVIAiscarefultoensuretheydonotbecomecostprohibitive.Asahealthcarecompany,IQVIAprioritizesprovidingsafe,effective,andfinanciallysavvyhealthcaresolutionsratherthansimplychasingtechnologicaladvancements.IQVIAexploresAIsolutions,integratingthemintoworkflowswhileassessingthevolumeofdataneededforeffectiveness.Thecompanydevelopssolutionsthatarecost-effectiveandenableorganizationstooptimizetheirresources,allowingthemtofocusmoreonpatientsafetyandcommercialgrowthactivities.Overall,IQVIAadoptsacustomer-centricapproach,consideringthelevelofAIadoptionacustomerispreparedforandtailoringsolutionstothespecificusecase.IQVIAbeginsbyunderstandingthecustomer’sbusinesscontext,products,routetomarket,maturitylevel,significantworkflows,andareasofriskoropportunity.Then,thecompanyanalyzesthedataandproceedswithsolutioning,offeringmodularandscalablealternativesthatprovideflexibilityforthecustomer.HumanCapitalandBrandEquityAnadvantageofIQVIAisitsemployees,whohaveextensiveexperienceinthelifesciencesindustrythroughouttheircareers.TheyunderstandtheircustomerbaseandmeticulouslyadviseonAIapplicationstoensurethatIQVIAsafeguardstheirdecisions,compliance,anddata.?Frost&Sullivan2024TheGrowthPipelineCompany?Customerschooseavendornotonlyforthebestqualitymanagementsystem,butalsoforthevendor’scapacitytoenhancecommercialperformancebyreducingsafetyevents,ensuringtimelyadverseeventreports,prioritizingpatientsafety,fosteringcommercialgrowth,andmanagingregulatorrelationships.IQVIAexcelsinmeetingthesecustomerexpectations.ConclusionHealthcareorganizationsneedAIsolutionstailoredtotheirhighlyregulatedindustryenvironment.IQVIAsuccessfullymeetsthisdemand.Thecompany’scombinationofconsulting,outsourcing,andtechnologysolutionstransformshealthcareandsupportindustryprofessionalsinimprovingpatientoutcomes.IQVIA’sAIsolutionsdigitalizeregulatoryandqualityprocesses.Thecompany’svaluepropositionenablestop-linegrowth,operationaleffectiveness,efficiency,andcompliance,allofwhichsignificantlyboostcompanies’commercialperformanceandprofessionalactivities.IQVIA’srelevant,controlled,andcost-effectiveAIsolutionsfurtherenhanceitscustomervalueproposition.Thecompanyhasproventhatacomprehensivefocusonpatientsafety,patientcare,andcommercialperformanceispossible.Throughright-first-timeactivitiesandasinglesourceoftruth,IQVIAtacklestheincreasingcomplexitiesofglobalregulations,optimizesresourceallocationtoachievethesetfinancialperformance,andprovidesstrategiesforcomplexhealthcarechallenges.Frost&SullivanapplaudsIQVIA’scustomer-centricapproach.Withitsstrongoverallperformance,IQVIAearnsFrost&Sullivan’s2024GlobalCustomerValueLeadershipAwardintheAIregulatoryandqualitysolutionsspaceforthehealthcareindustry.?Frost&Sullivan2024TheGrowthPipelineCompany?WhatYouNeedtoKnowabouttheCustomerValueLeadershipRecognitionFrost&Sullivan'sCustomerValueLeadershipAwardrecognizesthecompanythatoffersproductsorservicescustomersfindsuperiorfortheoverallprice,performance,andquality.BestPracticesAwardAnalysisFortheCustomerValueLeadershipAward,Frost&Sullivananalystsindependentlyevaluatedthecriterialistedbelow.BusinessImpactFinancialPerformance:Strongoverallfinancialperformanceisachievedintermsofrevenues,revenuegrowth,operatingmargin,andotherkeyfinancialmetricsCustomerImpactPrice/PerformanceValue:ProductsorservicesprovidethebestvalueforthepricecomparedtosimilarmarketofferingsCustomerAcquisition:Customer-facingprocessessupportefficientandconsistentnewcustomeracquisitionwhileenhancingcustomerretentionCustomerPurchase