劍橋商務(wù)英語課件making-contacts

Unit1MakingContacts1JobResponsibilitiesDevelopingaConversation2MakingContacts3CONTENTS4Business

Correspondence1.1JobdescriptionAdverbs&expressionsoffrequency1.2Personalprofiles1.31.JobResponsibilitiesSscanbrieflydescribeone’sjobSscanwriteapersonalprofileObjectivesWhatdepartmentdoyouthinkeachpersonworkin?1.I’mresponsibleforinvoicingourcustomers.2.I’minchargeofthetrainingprogram.3.Idealwithcustomerproblems.4.Idealwithenquiriesaboutourproducts.5.I’mresponsibleforbuyingrawmaterials.6.I’minchargeofsoftwaredevelopment.FinancedepartmentHumanResourceCustomerserviceSalesPurchasingTechnicalSupportCompanyStructureProductionPlantmanagerTechnicianMaintenanceofficerQualityControllerFinanceChiefAccountantAccountsClerkCreditControllerPurchasingOfficerSalesSalesManagerSalesRepresentativeExportclerkAfter-salesclerkHumanResourcesPersonnelManagerRecruitmentofficerTrainingOfficerPayClerkPositionsanddepartmentsAbbreviationsofJobTitlesCEO（ChiefExecutiveOfficer）首席執(zhí)行官

COO（ChiefOperationsOfficer）首席運營官

CFO（ChiefFinancialOfficer）首席財務(wù)官

CTO（ChiefTechnologyOfficer）首席技術(shù)官

HRD（HumanResourceDirector）人力資源總監(jiān)OD（OperationsDirector）運營總監(jiān)

MD（MarketingDirector）市場總監(jiān)

OM（OperationsManager）運作經(jīng)理

PM（ProductionManager生產(chǎn)經(jīng)理、ProductManager產(chǎn)品經(jīng)理、ProjectManager項目經(jīng)理)UsefulexpressionsfordescribingjobresponsibilitiesIworkinthe…departmentIworkas…I’mresponsiblefor…I’minchargeof…I’mbasedinReading,notfarfrom…Idealwith…AtthemomentI’m…Myjobinvolves…AspartofmyjobIhaveto…Adverbsoffrequencyalways（100%）usually（80%）often（60%）sometimes（40%）seldom（20%）hardly(10%)Withthe

presentsimple,weoftenuseadverbsoffrequencytosay'howoften'wedosomething.Here'salistofcommonadverbs.AdverbsoffrequencyBeforemostverbsSheoftenpreparesPowerPointpresentations.Aftertheverbsbe

Heisneverlate.ExpressionsoffrequencyWealsouseexpressionssuchasonceaweek,twiceamonth,everyMonday,onThursdays.Theseusuallygoattheendofthesentence.WehaveastaffmeetingeveryMonday/onMondays/onceaweek.HowtowriteHobbiesFamilyNameJobtitleTownResponsibilitiesHowtowriteaPersonalprofile2.DevelopingaConversation2.1Developingaconversation2.2SmalltalkSsknowthestepsofdevelopingaconversationSsknowhowtomakeasmalltalkObjectives2.1Developingaconversation1Greeting2Introduction3Talkingabouttheevent4Describingyourjob5Aboutwhereyouarefrom6Findingareasonfordoingbusinessinthefuture8Meetinganotherperson7Introducingyourpartner

StepsofdevelopingaconversationwithpeopleGreeting1.MeetingPeoplefortheFirstTime

—Howdoyoudo,Mr.Wang?

你好，王先生？—Howdoyoudo,MissLiu?

你好，劉小姐？—Nice∕Glad∕Pleasedtomeetyou.

見到你很高興?！狽ice∕Glad∕Pleasedtomeetyou,too.

見到你也很高興。—Howareyou？

你好嗎？—I’mfine,thankyou.

我很好，謝謝?！狧ow’sitgoing?

近況如何？—Verywell,thankyou.

很好，謝謝?！猈hat’sup?

近況如何？—Sameasusual.

老樣子嘍。

—Howhaveyoubeen？

你過得怎么樣？—(Ihavebeen)fine,thankyou.挺好的，謝謝。

—Howisyourfather?

你爸爸好嗎？—Heisallright.

他挺好的。MeetingPeopleAgainGreetingeachotherA:Goodmorning,Tom.Howareyou?

早上好，湯姆。你好嗎？B:Hi,George.I’mfine.Andyou?

嗨，喬治。我還行，那你呢？A:Justsoso.

一般般嘍Andyou?=Andhowareyou?A:Hello,George.How’sitgoing?

你好，喬治。近來如何？B:Great.Andhowareyoudoing?

很好，那你呢？A:Notbad.

還不錯。A:Hi,Peter.What’sup?

嗨，彼得。近況如何啊？B:Nothingmuch.Howaboutyou?

沒什么，你呢？A:Sameasusual.

還是老樣子。Sameasusual.=Everythingisthesameasusual.IntroductionGoodmorning,LadiesandGentlemen.

MynameisAkikoFujisakiandIworkforalargetextilescompanyinJapan.

Wemanufactureawiderangeoftextilesandweemployover20,000peopleinsixdifferentcountries.Ourannualsalesarearound$30million.Haveyouenjoyedthismorning?Isthisyourfirsttimeatoneoftheseevents?TalkingabouttheeventDescribingyourjobIamresponsiblefordealingwithclientsandorganizingmeetingsandevents.Ialsowritereportsaboutthecompany’sperformance.TalkingaboutwhereyouarefromIamnowworkingintheBarcelonaoffice.IambasedinBeijing,theheadofficeofthecompany.FindingareasonfordoingbusinessinthefutureIknowyourcompanyislookingforapartneronthisThaiproject.Weareinterestedinit.IntroducingyourpartnerI’dliketointroduceyoutoMark.Doyouknoweachotheralready?MeetinganotherpersonMayIjoinyou?You’reacolleagueofMartinObach,aren’tyou?2.2SmalltalkSomuchofgettingaheadisaboutbuildingrelationshipswithpeoplewhomatter,andsmalltalkcanaccomplishthatbetterthananything.Smile,befriendly,makedirecteyecontact,lookinterested,andyouwillbeapproachableandinviting.Tip1:ThebestwaytoengagesomeoneTheweather,localandworldeventsandindustrynewsgivesyouinfinitesubjectstodiscuss.Tip2：ThebestsmalltalktopicsOff-limitchitchatincludesloveaffair,gossip,moneyproblemsetc.Swearingandcomplainingarealsono-no’s.Tips3:ThetaboosforsmalltalkIt’stimetocirculate.Excuseyourselforofferyourhand,whichsignalsyourdepartureandmovetoanothergrouporarea.Tip4:Endgame3MakingContacts3.13.2TipsformakingcontactsThereasonsandbenefitsformakingcontactsSsknowtheimportanceformakingcontactsSsknowhowtomakecontactsObjectivesWhatdoes“makingcontacts”or“networking”mean?networking

n.(建立人際關(guān)系網(wǎng))networkv./n.thepracticeofmeetingotherpeopleinvolvedinthesamekindofwork,toshareinformationandadvice,supporteachotheretc.Makingcontactse.g.ProfPorterorganizedanetworkingeventforthechiefexecutivesofthetop25companies.You’vealwaysgottonetworkandmakenewcontacts.美國普華永道,香港稱作羅兵咸永道會計師事務(wù)所，是全球及中國最大的跨國專業(yè)服務(wù)機構(gòu)之一，它由兩大國際會計師事務(wù)所PriceWaterhouse（普華）及Coopers&Lybrand（永道）于1998年7月1日全球合并而成，為世界最大的會計師事務(wù)所及專業(yè)服務(wù)機構(gòu)LanguagepointsforReadingOnP10PricewaterhouseCoopers/PWC:Making

contactsGivesth.lowprioritye.g.Mentalhealthisgivenlowpriorityinmanycountries,includingplaceslikeJapanwithhighsuiciderates.SocializeTospendthetime,whenyouarenotworking,withfriendsorwithotherpeopleinordertoenjoyyourselfMaking

contactsWhynetworking?ReasonsandbenefitsMaking

contacts

Whynetworking?

Networkingistheskillofmakingcontactsandcanhelppeopleprogressintheircareerthroughknowingthe“right”people.Theskillisimportantinareassuchassaleswhereyouneedtodeveloprelationshipswithpotentialcustomers.

2MonkeysalsolikenetworksINthebaboon

([b?‘bun]

狒狒)

world,momswithlotsoffemalefriendsmakethemostsuccessfulparents,accordingtoanewUSstudy.Itsupportstheideathatsocialsupportisanessentialpartofbaboon?andhumanlife?Baboonssocializebystayingclosetogether,groomingeachother'sfurandformingtightcoalitions(union)againstoutsidethreats.Allofthishelpsbuildtightrelationshipsamongtheirfemalesociety.ReasonsandbenefitsDevelopbusinessrelationshipGeneratebusinessopportunitiesMorecost-effectivemethodthanadsandpublicrelationsHelppeoplemaximizetheirpotentialGettoknowotherpeopleShareideas,goodforpeoplewithnoexperienceTipsfornetworkingSetyourgoalsBegenuineandauthenticVisitgroupsyouareInterestedinVolunteerinyourorganizationCallpeopleyoumeetAskopen-endedquestionsnetworkingWheredopeoplenetwork?

ConferenceTradefaireventCoffeebreakFormalnetworkingeventsOnlinenetworkingfacebook,linkedin,myspace…drinkingevent,coachingevent,clubactivity,socializingparty…QuestionDoesnetworkinghasanyadvantagescomparingwithadvertisingandpublicrelationasamethodofgeneratingnewbusiness?4.Businesscorrespondence4.1DifferenttypesofbusinesscorrespondenceExpressionsandformality4.2SsknowthetypesofbusinesscorrespondenceSsknowhowtouseformalorinformalexpressionsObjectivesInternalcommunicationFaxesLettersE-mailsMemos

(interofficememorandum,pl:memoranda)Notes

(post-itnotes)DifferenttypesofbusinesscorrespondencePleasecomparetheiradvantagesanddisadvantagesfromthefollowingaspects.SpeedTimeandspacelimitationSecurity/privacyCostConvenience2、邏輯性MemoFormatEmailFormatNoteFormatWritingPracticeMemoFormatTo:AllheadsofdepartmentFrom:SmithChen,VPofSalesDepartmentCC:SKGao(President)Date:10thSept.Subject/Re:MonthlyReport….(Amemoiseasilyrecognizablebyitsconventionalsimpleheading.)MemoFormatHowtowriteasubjectline?KISS:keepitshortandsweetUsuallyN.phraseTothepointKeyinformation

EmailFormat

From:William@126.comTo:Smith@126.comCC:PaulSubject:MonthlyReport------------------------------------------------------DearSmith….BestRegardsWilliamEve-canyoucallsomeonecalledRonabackasap?Shepassed.NoteFormat

WritingPractice

YouareamanageratLarBonner.Afterameetingwithstaff,thecompanyhasagreedtoextendparentalleaveforfathersfromtwoweekstothreeweeks.Writeamemotoallstaff.?Refertothepreviousmeeting.?Saywhenthenewsystemwillbegin(25thSeptember).?Remindstaffthattheirmanagersneedonemonth’snotice.ExpressionsandFormalityMoreformalLessformalOpeningsalutationDear…Hi…Givereasonforwriting(1)__________________Justaquicknotetosay…Refertopreviouscontact(2)__________________Thanksforyouremail…(3)__________________ItwasgoodtoseeyoulastMakeasuggestionIwouldliketosuggestthat…(4)______________/What

about…I’mafraidthat…Apologize(5)__________________Weapologizeforanyinconveniencecausedby…