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Unit1MakingContacts1JobResponsibilitiesDevelopingaConversation2MakingContacts3CONTENTS4Business
Correspondence1.1JobdescriptionAdverbs&expressionsoffrequency1.2Personalprofiles1.31.JobResponsibilitiesSscanbrieflydescribeone’sjobSscanwriteapersonalprofileObjectivesWhatdepartmentdoyouthinkeachpersonworkin?1.I’mresponsibleforinvoicingourcustomers.2.I’minchargeofthetrainingprogram.3.Idealwithcustomerproblems.4.Idealwithenquiriesaboutourproducts.5.I’mresponsibleforbuyingrawmaterials.6.I’minchargeofsoftwaredevelopment.FinancedepartmentHumanResourceCustomerserviceSalesPurchasingTechnicalSupportCompanyStructureProductionPlantmanagerTechnicianMaintenanceofficerQualityControllerFinanceChiefAccountantAccountsClerkCreditControllerPurchasingOfficerSalesSalesManagerSalesRepresentativeExportclerkAfter-salesclerkHumanResourcesPersonnelManagerRecruitmentofficerTrainingOfficerPayClerkPositionsanddepartmentsAbbreviationsofJobTitlesCEO(ChiefExecutiveOfficer)首席執(zhí)行官
COO(ChiefOperationsOfficer)首席運營官
CFO(ChiefFinancialOfficer)首席財務(wù)官
CTO(ChiefTechnologyOfficer)首席技術(shù)官
HRD(HumanResourceDirector)人力資源總監(jiān)OD(OperationsDirector)運營總監(jiān)
MD(MarketingDirector)市場總監(jiān)
OM(OperationsManager)運作經(jīng)理
PM(ProductionManager生產(chǎn)經(jīng)理、ProductManager產(chǎn)品經(jīng)理、ProjectManager項目經(jīng)理)UsefulexpressionsfordescribingjobresponsibilitiesIworkinthe…departmentIworkas…I’mresponsiblefor…I’minchargeof…I’mbasedinReading,notfarfrom…Idealwith…AtthemomentI’m…Myjobinvolves…AspartofmyjobIhaveto…Adverbsoffrequencyalways(100%)usually(80%)often(60%)sometimes(40%)seldom(20%)hardly(10%)Withthe
presentsimple,weoftenuseadverbsoffrequencytosay'howoften'wedosomething.Here'salistofcommonadverbs.AdverbsoffrequencyBeforemostverbsSheoftenpreparesPowerPointpresentations.Aftertheverbsbe
Heisneverlate.ExpressionsoffrequencyWealsouseexpressionssuchasonceaweek,twiceamonth,everyMonday,onThursdays.Theseusuallygoattheendofthesentence.WehaveastaffmeetingeveryMonday/onMondays/onceaweek.HowtowriteHobbiesFamilyNameJobtitleTownResponsibilitiesHowtowriteaPersonalprofile2.DevelopingaConversation2.1Developingaconversation2.2SmalltalkSsknowthestepsofdevelopingaconversationSsknowhowtomakeasmalltalkObjectives2.1Developingaconversation1Greeting2Introduction3Talkingabouttheevent4Describingyourjob5Aboutwhereyouarefrom6Findingareasonfordoingbusinessinthefuture8Meetinganotherperson7Introducingyourpartner
StepsofdevelopingaconversationwithpeopleGreeting1.MeetingPeoplefortheFirstTime
—Howdoyoudo,Mr.Wang?
你好,王先生?—Howdoyoudo,MissLiu?
你好,劉小姐?—Nice∕Glad∕Pleasedtomeetyou.
見到你很高興?!狽ice∕Glad∕Pleasedtomeetyou,too.
見到你也很高興。—Howareyou?
你好嗎?—I’mfine,thankyou.
我很好,謝謝?!狧ow’sitgoing?
近況如何?—Verywell,thankyou.
很好,謝謝?!猈hat’sup?
近況如何?—Sameasusual.
老樣子嘍。
—Howhaveyoubeen?
你過得怎么樣?—(Ihavebeen)fine,thankyou.挺好的,謝謝。
—Howisyourfather?
你爸爸好嗎?—Heisallright.
他挺好的。MeetingPeopleAgainGreetingeachotherA:Goodmorning,Tom.Howareyou?
早上好,湯姆。你好嗎?B:Hi,George.I’mfine.Andyou?
嗨,喬治。我還行,那你呢?A:Justsoso.
一般般嘍Andyou?=Andhowareyou?A:Hello,George.How’sitgoing?
你好,喬治。近來如何?B:Great.Andhowareyoudoing?
很好,那你呢?A:Notbad.
還不錯。A:Hi,Peter.What’sup?
嗨,彼得。近況如何啊?B:Nothingmuch.Howaboutyou?
沒什么,你呢?A:Sameasusual.
還是老樣子。Sameasusual.=Everythingisthesameasusual.IntroductionGoodmorning,LadiesandGentlemen.
MynameisAkikoFujisakiandIworkforalargetextilescompanyinJapan.
Wemanufactureawiderangeoftextilesandweemployover20,000peopleinsixdifferentcountries.Ourannualsalesarearound$30million.Haveyouenjoyedthismorning?Isthisyourfirsttimeatoneoftheseevents?TalkingabouttheeventDescribingyourjobIamresponsiblefordealingwithclientsandorganizingmeetingsandevents.Ialsowritereportsaboutthecompany’sperformance.TalkingaboutwhereyouarefromIamnowworkingintheBarcelonaoffice.IambasedinBeijing,theheadofficeofthecompany.FindingareasonfordoingbusinessinthefutureIknowyourcompanyislookingforapartneronthisThaiproject.Weareinterestedinit.IntroducingyourpartnerI’dliketointroduceyoutoMark.Doyouknoweachotheralready?MeetinganotherpersonMayIjoinyou?You’reacolleagueofMartinObach,aren’tyou?2.2SmalltalkSomuchofgettingaheadisaboutbuildingrelationshipswithpeoplewhomatter,andsmalltalkcanaccomplishthatbetterthananything.Smile,befriendly,makedirecteyecontact,lookinterested,andyouwillbeapproachableandinviting.Tip1:ThebestwaytoengagesomeoneTheweather,localandworldeventsandindustrynewsgivesyouinfinitesubjectstodiscuss.Tip2:ThebestsmalltalktopicsOff-limitchitchatincludesloveaffair,gossip,moneyproblemsetc.Swearingandcomplainingarealsono-no’s.Tips3:ThetaboosforsmalltalkIt’stimetocirculate.Excuseyourselforofferyourhand,whichsignalsyourdepartureandmovetoanothergrouporarea.Tip4:Endgame3MakingContacts3.13.2TipsformakingcontactsThereasonsandbenefitsformakingcontactsSsknowtheimportanceformakingcontactsSsknowhowtomakecontactsObjectivesWhatdoes“makingcontacts”or“networking”mean?networking
n.(建立人際關(guān)系網(wǎng))networkv./n.thepracticeofmeetingotherpeopleinvolvedinthesamekindofwork,toshareinformationandadvice,supporteachotheretc.Makingcontactse.g.ProfPorterorganizedanetworkingeventforthechiefexecutivesofthetop25companies.You’vealwaysgottonetworkandmakenewcontacts.美國普華永道,香港稱作羅兵咸永道會計師事務(wù)所,是全球及中國最大的跨國專業(yè)服務(wù)機構(gòu)之一,它由兩大國際會計師事務(wù)所PriceWaterhouse(普華)及Coopers&Lybrand(永道)于1998年7月1日全球合并而成,為世界最大的會計師事務(wù)所及專業(yè)服務(wù)機構(gòu)LanguagepointsforReadingOnP10PricewaterhouseCoopers/PWC:Making
contactsGivesth.lowprioritye.g.Mentalhealthisgivenlowpriorityinmanycountries,includingplaceslikeJapanwithhighsuiciderates.SocializeTospendthetime,whenyouarenotworking,withfriendsorwithotherpeopleinordertoenjoyyourselfMaking
contactsWhynetworking?ReasonsandbenefitsMaking
contacts
Whynetworking?
Networkingistheskillofmakingcontactsandcanhelppeopleprogressintheircareerthroughknowingthe“right”people.Theskillisimportantinareassuchassaleswhereyouneedtodeveloprelationshipswithpotentialcustomers.
2MonkeysalsolikenetworksINthebaboon
([b?‘bun]
狒狒)
world,momswithlotsoffemalefriendsmakethemostsuccessfulparents,accordingtoanewUSstudy.Itsupportstheideathatsocialsupportisanessentialpartofbaboon?andhumanlife?Baboonssocializebystayingclosetogether,groomingeachother'sfurandformingtightcoalitions(union)againstoutsidethreats.Allofthishelpsbuildtightrelationshipsamongtheirfemalesociety.ReasonsandbenefitsDevelopbusinessrelationshipGeneratebusinessopportunitiesMorecost-effectivemethodthanadsandpublicrelationsHelppeoplemaximizetheirpotentialGettoknowotherpeopleShareideas,goodforpeoplewithnoexperienceTipsfornetworkingSetyourgoalsBegenuineandauthenticVisitgroupsyouareInterestedinVolunteerinyourorganizationCallpeopleyoumeetAskopen-endedquestionsnetworkingWheredopeoplenetwork?
ConferenceTradefaireventCoffeebreakFormalnetworkingeventsOnlinenetworkingfacebook,linkedin,myspace…drinkingevent,coachingevent,clubactivity,socializingparty…QuestionDoesnetworkinghasanyadvantagescomparingwithadvertisingandpublicrelationasamethodofgeneratingnewbusiness?4.Businesscorrespondence4.1DifferenttypesofbusinesscorrespondenceExpressionsandformality4.2SsknowthetypesofbusinesscorrespondenceSsknowhowtouseformalorinformalexpressionsObjectivesInternalcommunicationFaxesLettersE-mailsMemos
(interofficememorandum,pl:memoranda)Notes
(post-itnotes)DifferenttypesofbusinesscorrespondencePleasecomparetheiradvantagesanddisadvantagesfromthefollowingaspects.SpeedTimeandspacelimitationSecurity/privacyCostConvenience2、邏輯性MemoFormatEmailFormatNoteFormatWritingPracticeMemoFormatTo:AllheadsofdepartmentFrom:SmithChen,VPofSalesDepartmentCC:SKGao(President)Date:10thSept.Subject/Re:MonthlyReport….(Amemoiseasilyrecognizablebyitsconventionalsimpleheading.)MemoFormatHowtowriteasubjectline?KISS:keepitshortandsweetUsuallyN.phraseTothepointKeyinformation
EmailFormat
From:William@126.comTo:Smith@126.comCC:PaulSubject:MonthlyReport------------------------------------------------------DearSmith….BestRegardsWilliamEve-canyoucallsomeonecalledRonabackasap?Shepassed.NoteFormat
WritingPractice
YouareamanageratLarBonner.Afterameetingwithstaff,thecompanyhasagreedtoextendparentalleaveforfathersfromtwoweekstothreeweeks.Writeamemotoallstaff.?Refertothepreviousmeeting.?Saywhenthenewsystemwillbegin(25thSeptember).?Remindstaffthattheirmanagersneedonemonth’snotice.ExpressionsandFormalityMoreformalLessformalOpeningsalutationDear…Hi…Givereasonforwriting(1)__________________Justaquicknotetosay…Refertopreviouscontact(2)__________________Thanksforyouremail…(3)__________________ItwasgoodtoseeyoulastMakeasuggestionIwouldliketosuggestthat…(4)______________/What
about…I’mafraidthat…Apologize(5)__________________Weapologizeforanyinconveniencecausedby…
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