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tofinishthetaskwithinsuchlimitedThemoreinformationyoucanget, inyourthemorecompetitivewillyouyouwillbethemorethemorecompetitiveyouwillTheteachertoldhisstudentsthatthesun givesendgivePassageStressaroundinterviewsisofteninfluencedbyourassumptionswemaketoourselvesabouttheprocess.Counteringanxiety-provokingthoughtscanhelptolowerlevelsofanxiety.“Ijustmessedupthatanswer,andthere'snohope.”O(jiān)nepooranswernormallydoesnotknockacandidateoutofconsideration.Aninterviewislikeatest,gettingan85or90mightbegoodenoughtogetthejob.Visualizingsuccesscanimproveperformanceandhelpeaseanxiety.Alwaystryimaginingpositiveinteractionswithyourinterviewer,particularlyinthehoursjustbeforeyourinterview.Tosomeextent,relaxationtechniques,suchasprogressivemusclerelaxationorbreathingexercises,canmanageanxiety.Ifyouranxietyaroundinterviewisexcessive,youmightconsiderseeingadoctortodevelopeffectivecountermeasures.綜合題(25分 ofteninfluencesthestressaroundinterviewsaccordingtotheInterviewAnxiety-provokingInterviewers'DoesonepooranswerinaninterviewinfluenceacandidatetogetaNotImaginingsuccesshelpacandidateto levelsofHowcanwereduceourstressaroundBreatheMeetHaveabigWhenshouldwegotoseeadoctoraccordingtheWhenweloseconfidenceinanWhenwefindeffectivemeasuresagainstanxietyroundWhenwehavetoomuchstressaroundPassageAngrycustomerstendtoaimtheirdissatisfactionandcomplaintsatstaffmembers.Ifthishappenstoyou,youshouldrememberthattheyareactuallyexpressingtheirdissatisfactionaboutthecompanyandnotaboutyouasanindividual.Butifyouwishtobesuccessfulinanybusiness,thenyouhavetolearnhowtohandleangrycustomers.Listedbelowareafewguidelinestohelpyoudevelopyourownpersonalstrategyfordealingwithangrycustomers:Neverargueback.Youmuststaycalmandaimtosatisfythecustomereveninthemostdifficultsituations.Itisonlybyagreeingwiththeirviewpointandsuggestingapossiblesolutionthatyouwillresolvethesituationandsendthecustomerawayhappy.Useyourearsmorethanyourmouth.Makesureyoulistenmorethanyouspeak.Bylisteningcarefully,youwillbeabletounderstandwhythecustomeriscomplaining,sothatsatisfactorystepscanbetaken.Showthatyoucare:Useeveryopportunitytoexpressyourapologyandunderstanding.Youhavetoshowthatyouwilldoeverythingwithinyourpowertoandresolvethesituation.Thisexhibitionofyourconcernwillwinthecustomerover.Therewillbeasignificantchangeintheirbehavior.Controlyourangerandbepatient.Learntorelaxandcalmyourself.Havingpatiencewithyourcustomersandwithyourselfwillgoalongwayinwinningoverhostilecustomers.Theaboveguidelinesareveryusefulineverysituationinlifeandyoucansuccessfullytacklehostilecircumstancesbyfollowingthem.Ifyoufollowtheabovetips,youareonyourwaytosucceedinginyourcareer.綜合題(25分WhomdoangrycustomerstendtoaimtheirdissatisfactionandcomplaintsStaffCompanyThosewhoaccompanyWhenacustomershoutsrudelyatyou,you arguebackandprotectkeepquietandleavethecustomerkeepcalmandlistencarefullytotheWhatdoestheunderlinedsentence“Useyourearsmorethanyourmouth”YourmouthisnotmoreimportantforyouthanyourYoushouldlistenmorethanyouYoushouldtalkmorethanyouWhendealingwithanangrycustomer,whichisNOTtherightBeBeBeWhichofthefollowingstatementsistrueaccordingtotheWhenthecustomerscomplain,youneedn'tlistenYouneedn'tsaysorrytothoseangryYoushouldrelaxyourselfandtrytounderstandtheangryPassageStressaroundinterviewsisofteninfluencedbyourassumptionswemaketoourselvesabouttheprocess.Counteringanxiety-provokingthoughtscanhelptolowerlevelsofanxiety.“Ijustmessedupthatanswer,andthere'snohope.”O(jiān)neanswernormallydoesnotknockacandidateoutofconsideration.Aninterviewislikeatest,gettingan85or90mightbegoodenoughtogetthejob.Visualizingsuccesscanimproveperformanceandhelpeaseanxiety.Alwaystryimaginingpositiveinteractionswithyourinterviewer,particularlyinthehoursjustbeforeyourinterview.Tosomeextent,relaxationtechniques,suchasprogressivemusclerelaxationorbreathingexercises,canmanageanxiety.Ifyouranxietyaroundinterviewisexcessive,youmightconsiderseeingadoctortodevelopeffectivecountermeasures.綜合題(25分 ofteninfluencesthestressaroundinterviewsaccordingtotheInterviewAnxiety-provokingInterviewers'DoesonepooranswerinaninterviewinfluenceacandidatetogetaNotImaginingsuccesshelpacandidateto levelsofHowcanwereduceourstressaroundBreatheMeetHaveabigWhenshouldwegotoseeadoctoraccordingtheWhenweloseconfidenceinanWhenwefindeffectivemeasuresagainstanxietyroundWhenwehavetoomuchstressaroundPassagePPHCandGooseneckaretwoorganizationsthatdosimilarcommunitywork.EachhashiredanewstaffmembertomakecontactwithandprovideservicestonewElainehasacceptedajobwithPPHC.Shehasadegreeinpsychologybutneverdonethistypeofworkbefore.Onherfirstday,aftershowinghertoherdeskandintroducinghertocolleagues,thedirectorgivesheratownmapandalistofthenamesofthefamiliesshewillberesponsiblefor,andwishesherluck.Afterlunch,Elainesetsouttocontactthefamilies,worriedaboutwhatshe'lldoorsaywhenshemeetsthem.MarkhasadegreesimilartoElaine's,andhasjustbeenhiredbyGooseneck.Onhisfirstday,helearnsthathisjobwillconsistoftrainingforthenextweek.Markspendstwodaysgoingonfamilyvisitswithexperiencedstaffmembers,anddiscusseswiththemwhattheydidandwhy.Herole-playssomesituationswithotherstaffmembers,andgetssomedirectinstructionfromthem.Bythefollowingweek,whenhe'sonhisown,hefeelshehasaprettygoodideaofwhatheneedstodo,andhowtogoaboutit.Andheknowsthathistrainingwillcontinue.Whichsituationwouldyouratherbein,beingthrownintothethickofthingswithnotrainingorbeingtrainedtopreparefortheworkyou'regoingtodo?綜合題(25分WhatarePPHCandTheyaretwocompaniesthatdosimilarTheyaretwoorganizationsthatdodifferentcommunityTheyaretwoorganizationsthatdosimilarcommunityWhichdegreedoesElainePsychologyPhysiologySociologyWhichofthefollowingstatementsisTRUEaccordingtotheElainehasdonethistypeofcommunityworksoherorganizationdoesn'tprovidestafftraining.MarkhasaclearideaofhisjobaftertheMarkknowshistrainingcomestoanHowisMarktrainedtobepreparedforhisMarkspendstwodaysonfamilyvisitswithexperiencedstaffmembersanddiscusswiththem.Markrole-playssomesituationswithotherstaffmembersandgetssomedirectinstructionfromthem.BothAWhatisthemainideaoftheTheimportanceofDifferenttrainingElaine'sandMark'sworkPassageQuestionnairescanbeasimplewaytogettoknowyouraudience'sopinions.Thoughitiseasytowriteaquestionnaire,youneedalotofskillandexperiencetowriteagoodone.Luckily,gooddesignskillscanbelearnedinashorttime.KeepyourquestionnairesimpleandvisuallyKeepyourquestionnaireshortandsimple.Ashortandsimplequestionnaireismorelikelytobecompletedandreturned.Itisalsoimportanttomakeyourquestionnaireasattractiveaspossible.YoushouldkeepthefollowingdesignelementsinText:Chooseafontstylethatiseasytoread,andmakesurethefontsizeislargeenoughforyourrespondentstoread.Paragraphs:Longparagraphscanbedauntingforreaders,sotrytokeepyourblocksoftexttoahandfuloflines.Whitespace:Ensurethatthereisspacebetweenquestionsandsectionsanddon'tmakemarginstoosmall.KeepquestionsbriefandeasytoBebriefanddirectwithyourquestions.Donotuseanyunnecessarywordsandphrases.Briefquestionsthatusesimplelanguageareeasytoreadandunderstand,sotheparticipantswon'tfinditdifficulttofillinthequestionnaire.MakesurequestionsareintherightYoushouldstartyourquestionnairewithgeneralquestionsandthenmovetospecificones.TrytoavoidjumpingbackandforthbetweengeneralandspecificUseopen-endedquestionsOpen-endedquestionsmeanrespondentscananswerfreelyusingtheirownwords.Theycanprovidemoredetailedinformation,buttheytakemoretimeandefforttoanswerandcanbemoredifficulttoanalyze.Youshouldnotusetoomanyopen-endedquestionsinonequestionnaire.Inaword,takingthetimetodevelopawell-designedandparticipant-questionnairewillgiveyouusefuldatathatcanhelpyoumaketheright綜合題(25分Thequestionnairecontainsfollowingelements Inordertokeepyourquestionnairevisuallyattractive,youshould choosedifferentfontstylesinawritelongparagraphsinsteadofshortleaveenoughspacebetweenquestionsandYoushouldstartyourquestionnairewith questionsandthenmove general,specific,short,WhatcouldbethebesttitleforthisDesigninganEffectiveQuestionnaireistheBestWaytoCollectQuestionnaireBenefitsOurWhichofthefollowingstatementsisNOTQuestionnairedesignskillscanbelearnedinashortOpen-endedquestionscannotprovidemoredetailedinformation,soyou'dbetternotusetoomanyopen-endedquestionsinonequestionnaire.It'sworthtakingthetimetodevelopawell-designedandparticipant-friendlyPassageAngrycustomerstendtoaimtheirdissatisfactionandcomplaintsatstaffmembers.Ifthishappenstoyou,youshouldrememberthattheyareactuallyexpressingtheirdissatisfactionaboutthecompanyandnotaboutyouasanindividual.Butifyouwishtobesuccessfulinanybusiness,thenyouhavetolearnhowtohandleangrycustomers.Listedbelowareafewguidelinestohelpyoudevelopyourownpersonalstrategyfordealingwithangrycustomers:Neverargueback.Youmuststaycalmandaimtosatisfythecustomereventhemostdifficultsituations.Itisonlybyagreeingwiththeirviewpointandsuggestingapossiblesolutionthatyouwillresolvethesituationandsendthecustomerawayhappy.Useyourearsmorethanyourmouth.Makesureyoulistenmorethanyouspeak.Bylisteningcarefully,youwillbeabletounderstandwhythecustomeriscomplaining,sothatsatisfactorystepscanbetaken.Showthatyoucare:Useeveryopportunitytoexpressyourapologyandunderstanding.Youhavetoshowthatyouwilldoeverythingwithinyourpowertotryandresolvethesituation.Thisexhibitionofyourconcernwillwinthecustomerover.Therewillbeasignificantchangeintheirbehavior.Controlyourangerandbepatient.Learntorelaxandcalmyourself.Havingpatiencewithyourcustomersandwithyourselfwillgoalongwayinwinningoverhostilecustomers.Theaboveguidelinesareveryusefulineverysituationinlifeandyoucansuccessfullytacklehostilecircumstancesbyfollowingthem.Ifyoufollowtheabovetips,youareonyourwaytosucceedinginyourcareer.綜合題(25分WhomdoangrycustomerstendtoaimtheirdissatisfactionandcomplaintsStaffCompanyThosewhoaccompanyWhenacustomershoutsrudelyatyou,you arguebackandprotectkeepquietandleavethecustomerkeepcalmandlistencarefullytotheQhatdoestheunderlinedsentence“Useyourearsmorethanyourmouth”YourmouthisnotmoreimportantforyouthanyourYoushouldlistenmorethanyouYoushouldtalkmorethanyouWhendealingwithanangrycustomer,whichisNOTtherightBeBeBeWhichofthefollowingstatementsistrueaccordingtotheWhenthecustomerscomplain,youneedn'tlistenYouneedn'tsaysorrytothoseangryYou
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