《酒店專業(yè)英語》第六套（客房）

《課程名稱》版權(quán)所有：天津職業(yè)大學（第六套）客房PartOne聽力測試I.SectionADirections:Youwillhearfivesentences.Eachwillbereadonlyonce.Listencarefullyandcircletheletterbesidethewordyouhear.1. A.1550 B.5050 C.1515 D.50152. A.64727246 B.64727264C.64277264D.647272463. A.window B.lamp C.door D.mirror4. A.abed B.achairC.acotD.acat5.A.March,1919B.March,1990 C.May,1919 D.May,1990II.SectionBDirections:Inthissectionyouwillhear5shortconversationsbetweentwospeakers.Attheendofeachconversation，athirdvoicewillaskaquestionaboutwhatwassaid.Theconversationand'thequestionwillbespokenonlyonce.Afteryouhearashortconversationandquestionwillbespokenonlyonce.Afteryouhearashortconversationandquestionaboutit，readthefourpossibleanswersandchoosethebestonetothequestionyouhaveheard.Thencircletheletterofyourchoice.6. A.buyfruitandcakefortheguestB. buysomeflowersandsomepiecesofcakefortheguestC. buysomefruitandabirthdaycakeD. buysomeflowersandabirthdaycake7. A.Byusingthedoorknobmenu B.phonetheroomservice C.dialsixD.dialonetocalltheroomservice8. A.somehangers B.somedresses C.asuitcase D.anotherwardrobe9. A.15yuan B.50yuan C.1∞yuan D.30yuan10.A.10yuan B.20yuan C.30yuan D.40yuanIII.SectionCDirection:Inthissectionyouwillhearasituationdialogue.Thedialoguewillbereadonlyonce.Aftertheconversationyouwillbeaskedquestions.Whenyouhearaquestion，readthefourpossibleanswersinyourtestpaperandchoosethebestanswertothequestionyouhaveheard.Thenmarkyouranswerbycirclingthecorrespondingletter.11. A.Somefriendswillcome.B.Theguestisgoingout.C.Theguestistired.D.Theguestisnotwell.12. A.somefreshtowelsB.boiledwaterC.moreteabagsandchairsD.BothBandC13. A.cleanthetableB.drawthecurtainsC.tidyupthebathroomD.alloftheabove14.A.turnonthelightsB.drawthecurtainsC.bringsomefreshtowelsD.AandB15. A.inanhour B.rightawayC.intwohoursD.neverPartTwo語法詞匯測試=1\*ROMANI.完型填空1.Chambermaid---CMGuest---GCM:Goodevening.MayIdothe_1_serviceforyounow?G:Oh,thankyou.Butyousee,wearehavingsomefriendsover.Couldyoucomeback_2_threehours?CM:Certainly,sir.I’llletthe_3_know.Theywillcomethen.G:Fine.Butwouldyou_4_abitinthebathroom?CM:Yes,sir.AndI’ll_5_yousomefreshtowelstogetherwithsomeboiledwater.G:OK.CM:It’s_6_.Wouldyoulikemeto_7_foryou?G:Whynot?Thatwouldbeso_8_.CM:MayI_9_the_10_foryou,sir?G:Yes,please.CM:_11__12_doforyou?G:_13_.Thankyouverymuch.CM:_14_.Goodbyeand_15_haveapleasantevening.1.a.turnupb.turnoffc.turnond.turn-down2.a.inb.duringc.intod.over3.a.morningstaffb.staffc.overnightstaffd.eveningstaff4.tideb.tideupc.cleanupd.clearup5.a.takeb.fetchc.bringd.carry6.a.gettingblackb.gettingnightc.getdarkd.growingdark7.a.drawthecurtainsb.drawtothecurtainsc.withdrawthecurtainsd.drawonthecurtains8.a.cozyb.coldc.coold.clean9.a.turnb.turnonc.turnoffd.turndown10.a.fansb.lightsc.booksd.cards11.a.Thatb.Whichc.Whatelsed.Else12.a.Icanb.canIc.doId.haveI13.a.Nob.Notc.Notmored.Moreandmore14.a.Pleaseb.Mypleasec.Mypleasured.Pleasure15.a.tob.youc.youmayd.doRA---RoomAttendantB---Mr.BellowRA:Here’sourhotel’sServiceInformation_16_.B:Wonderful.RA:Thepanel_17_thenightstand_18_thedifferentdevicesintheroom.Thedoor_19_thebathroom.Thereisalaundrybaginthebathroom.Thelaundrymancomesto_20_yourlaundryeverymorning.B:Ifeellike_21_abathtowashawaymy_22_.ThenI’dliketo_23_sightseeing.RA:Haveyou_24_heardofYuyuanGardeninShanghai?B:No.Isitbeautiful?RA:Yes,itisamust_25_everyforeigntourist.B:_26_canIgetthere?RA:_27_,it’salittlebit_28_fromhere.You’dbetter_29_ataxi.Ourhotelhasverygood_30_.B:Thankyou.16.a.bookletb.bookc.brochured.form17.a.inb.onc.atd.with18.a.operatesb.controlsc.runsd.switches19.a.showstob.escortstoc.accompaniestod.leadsto20.a.collectb.fetchc.washd.bring21.a.totakeb.takec.takingd.taken22.a.tiredb.tiringc.tiresomed.tiredness23.a.gob.comec.bed.visit24.a.alreadyb.yetc.everd.never25.a.forb.toc.withd.at26.a.Whereb.Howc.Whend.What27.a.Goodb.Wellc.OKd.Right28.a.farb.nearc.nearbyd.afar29.a.takeb.takingc.totaked.taken30.a.taxiserviceb.taxic.driverd.drivingservice1.dacbcdaabbcbacd2.abbdacdacabbaaaPartThree知識能力測試根據(jù)對話完成下列表格BabySittingServiceScene:Aguestwantstohavebaby-sittingservice.RA：RoomattendantG：GuestRA:Roomattendant.MayIcomein?G:Comein,please.RA:Goodafternoon,Mr.Bellow.WhatcanIdoforyou?G:Wouldyoupleasedomeafavor?Yousee,Ihavetogooutthisevening.CanyoulookaftermybabywhenIamout?RA:I’mafraidthat’snotpossible.It’sagainstourhotel’sregulationformetodothiskindofservice.Yousee,wecannotdoourjobswellandlookafterchildrenatthesametime.Butdon’tworry,Mr.Smith.OurHousekeepingDepartmentoffersaverygoodbaby-sittingservice.ItisdirectlyundertheRoomCenter.Thebaby-sittersareallwelleducatedandreliable.G:Couldyoutellmethetermsofthisservice?RA:It’s20yuananhour,foraminimumof4hours.Justdial“7”tocallthehousekeepingandtheywilltellyoumoredetailsandsendaconfirmationformforyoutosign.G:Isee,butI’mbusynow.Wouldyoupleasearrangeitforme?RA:Yes,sir.Justamoment,please.(Afterafewminutes)Housekeeping.MayIcomein?G:Comein,please.RA:Excuseme,Mr.Smith;thisistheconfirmationformforyou.Pleasefillinitandsignhere.G:Thankyou.Hereyouare.RA:Thankyou,Mr.Bellow.Thebaby-sitterwillbeherebefore6thisevening.IsthereanythingelseIcandoforyoubeforeIleave?G:No.Thanksalot.RA:It’smypleasure.Ihopeyouenjoyyourstaywithus.Goodbye.BABY-SITTINGREQUIREMENTGuestname___________________RoomNo.__________Date____________________Babyage________________DearGuest:Asrequiredbyyou,wehavearrangedforBABY-SITTINGfrom_________to____________.Kindlynotethatthereisaminimumchargeof100yuanforthefirst2hoursofbaby-sitting.Afeeof50yuanischargedforeachadditionalhour.After22:30,transportationcharge(RMB30)willberequested.Allyourpaymentshouldbechargedtoyourhotelaccounts.Ifullyaccepttheabovetermsandconditions.HousekeeperGuestSignature__________________Signature________________PartFour閱讀理解測試1ThemajorityoftheComputerRoomStatussystemshavethreeterminals:attheFrontDesk;onthefloors;andintheHousekeepingDepartment.TheoneintheHKdepartmentcan’tbechangedfromthere;itsimplyshowsthestatusoftherooms,revealingtheprogressofthemaidsineacharea.Onthefloors,thereisoftenaboardthatsupervisorscanview,showingwhichroomsonthatfloorarecheck-outs,whichroomsmaidshavefinished,thuspermittingtheinspectorsto“punchout”thoseroomsthatshehascheckedsotheFrontDeskknowstheroomsareready.Somesystemsenablemaidstoturnaspecialkeyinanopeningintheradio-TVcontrolsandthuslightupthatroomnumberattheFrontDeskandonthesupervisor’spaneltoindicatewhichroomsarereadyforinspection.Thiswayroomclerkswillbeawarethatcertainroomsaresoontobereleased.Othersystemswilllightup“ready”roomsonlyafterinspection.Insomehotels,maidsreporttheirreadyroomstoHKheadquartersbytelephone.Theretheyarecharted,andthenreportedfromthatmastersheettotheFO.Instillotherhotels,thereisapneumatictubebetweenHKandFrontDesk,andthisisusedforreportingcheck-outrooms,readyrooms,rushes,etc.Thecomputerroomstatuesusuallyhave______terminals.a.3b.4c.5.d.wedon’tknow2.Inthehotelequippedwiththecomputerroomstatussystem,thestatusoftheroomscanbechanged_________.a.atthefrontdeskandonthefloorsb.inthehousekeepingc.atthefrontdeskandinthehousekeepingd.bothaandb3.Whichofthefollowingiscorrect?a.Thefrontofficesellstheroomassoonasitisfinishedbythemaid.b.Theinspectorshouldchecktheroomfinishedbythemaidfirstbeforethefrontofficesellsit.c.Acheck-outroom,whichisdonebythemaid,isaroomreadytosellbythefrontdeskd.Anyroomwhichisdonebythemaidandcheckedbythesupervisorisaroomreadytosellbythefrontdesk4.Accordingtothepassage,thereare______waysforthehousekeepingtoinformthefrontdesktheroomstatus.a.2b.3c.4d.55.Amaidmightreportthatshehasfinishedaroom_______indifferenthotels.a.onlybyphoneb.onlybycomputerc.onlybyturningaspecialkeyinanopeningintheradio-TVcontrolsd.byphone,bycomputerorbyturningaspecialkeyinanopeningintheradio-TVcontrols2.WhatIsaLaundryAttendant?Alaundryattendantatalodgingpropertycouldbedefinedasahousekeepingdepartmentemployeewholaunderslinensandemployeeuniforms.Whilethisdefinitionistechnicallycorrect,itdoesnotdescribetheeffectyouandotherlaundryattendantshaveonguests.Manystudieshaveshownthatcleanlinessisthemostimportantfactorindeterminingwhetheraguestwillreturntoalodgingproperty.Bycleaningandironingtowels,sheets,tablecloths,anduniforms,youmakeadifferenceinthesuccessofyourpropertyandinthecomfortofyourguests.Youhaveajobtobeproudof----withoutyou,thepropertywouldbeempty.Noonewouldcheckintoaroomthathadtornblanketsanddirtytowels,andnoonewoulddineatarestaurantwhosenapkinsandtableclothsweresoiled.Youmaketowels,linens,anduniformsspotlessandattractive.Youmakeadifference!1.Alodgingpropertyheremeans_________.a.ahotelb.anofficec.acommunityd.acompany2.Alaundryattendantlaunders____________.a.linensb.employeeuniformsc.guestsclothesd.a,bandc3.Themostimportantfactorinrisingthebusinessrepeatrateisthe________,accordingtothepassage.a.roomrateb.locationc.cleanlinessofthehoteld.deliciousfood4.Noonewoulddineatarestaurantwhosenapkinsandtableclothsweresoiled.Inthissentence,soiledmeans_________.a.dirtyb.tobeputinthesoilc.tobemixedwithsoild.tobespoiledwithsoil5.Youmakeadifference!Thissentencemeans__________.a.youmakethehoteldifferentb.youaredifferenttotheothersc.youareveryimportantd.youmakethelaundrydepartmentdifferentPartFive口語測試Makearoleplaywithyourpartnerandfinishconversationaccordingtothesituation.Situation:Susan,theroomattendantisbeenaskedbyatourguideforextrabedservice.Explainthechargingprice,theprocedureetc.tohertomakesuretheguestneedsisbeenmet.Theworkingproceduresforlendingextrabedfortheguest1.Alwaysknockontheguest’sdoorsoftlywithh