跨境電商客戶回復(fù)英文模版

跨境電商客戶回復(fù)英文模版跨境電商客服人員在發(fā)貨后，要及時(shí)跟蹤發(fā)貨動(dòng)態(tài)，并不斷告知買家物流狀態(tài)，例如：Dearcustomer,It’sapleasuretotellyouthatwehaveshippedoutyourorder(orderID:*********)onApril24thbyEMS.Anditwilltake5-7workdaystoreachyourdestination.Trackingnumber:******Trackingwebsite:******Youcanviewitsupdatedinformationonline,whichwillbeshownin1-2businessdays.Alsoourafter-salescustomerservicewillkeeptrackingandsendmessagestoyouwhenthereisanydelayinshipping.Wewarmlywelcomeyourfeedback.BestWishes,Yourname例如，在買家投訴部分收到貨物后，賣家應(yīng)及時(shí)聯(lián)系買家并詢問具體收到的數(shù)量，并提出補(bǔ)發(fā)或賠償?shù)冉鉀Q措施。DearCustomer,Ifyourpackageismissingsomeoftheitemsthatyouhaveordered,pleasetakeclearphotosoftheitemsthatyouhavereceived,andsendittous.Wecanthenproceedtosendyouthemissingitem(s)assoonaspossibleoryoumaytellusyoursolution.Thankyouforyourtime.BestWishes,Yourname1．產(chǎn)品規(guī)格回復(fù)Dearcustomer,Thankyouforyourinterestinourproducts.Wearepleasedtotellyouthattherearefourcolorsofthistypeofproducts:black,green,whiteandyellow.Allcolorsareinstock.Youcanorderdirectlyinmystore.Wewillarrangeshipmentforyouassoonaswereceiveyourpayment.Ifyouhaveanyquestions,pleaseleaveamessagehereandwewillreplytoyouwithin24hours.YoursSincerely,SellerName感謝您對(duì)我們的產(chǎn)品感興趣，我們很高興地告訴您這個(gè)類型的產(chǎn)品有4種顏色：黑色、綠色、白色、黃色，所有的顏色都有庫存，您可以直接在我的店鋪下單。我們收到您的付款后會(huì)盡快給您安排發(fā)貨。如果您有任何疑問，請(qǐng)?jiān)诖颂幜粞裕覀儗⒃?4小時(shí)內(nèi)給您回復(fù)。2．產(chǎn)品質(zhì)量回復(fù)Dearcustomer,Pleasedon’tworry,ourproductshavepassedXXXXcertification,allproductshavequalityinspectioncertificates,andthereareinspectionreportsinthedetailspage.Youcanalsoseeourbuyershow.Manycustomersareverysatisfiedwithourproducts.Inaddition,wewillalsoprovidethree-guaranteeafter-salesservice.Ifyouarenotsatisfiedwiththeproduct,youcanalsoapplyforreturn.Ifyouhaveanyquestions,pleaseleaveamessagehereandwewillreplytoyouwithin24hours.YoursSincerely,SellerName請(qǐng)您不用擔(dān)心，我們的產(chǎn)品是通過XXXX認(rèn)證的，所有產(chǎn)品都有質(zhì)量檢測(cè)證明，詳情頁中有檢測(cè)報(bào)告書。您也可以看一下我們的買家秀，很多顧客對(duì)我們的產(chǎn)品十分滿意。另外，我們還會(huì)提供三包售后服務(wù)。如果您對(duì)產(chǎn)品不滿意，也可以申請(qǐng)退貨。如果您有任何疑問，請(qǐng)?jiān)诖颂幜粞裕覀儗⒃?4小時(shí)內(nèi)給您回復(fù)。3．關(guān)于索要優(yōu)惠券的回復(fù)Dearcustomer,Theproductyoulikeisthebestsellerinourstore.Itisthelowestpriceatpresent,butwealsoprepareexclusivecouponsforyou.Itismorecost-effectivetousecouponstoplaceorders.Ifyouhaveanyquestions,pleaseleaveamessagehereandwewillreplytoyouwithin24hours.YoursSincerely,SellerName您看中的這款產(chǎn)品正是我們商店中最暢銷的，目前已經(jīng)是最低價(jià)了，但我們還為您準(zhǔn)備了專屬優(yōu)惠券，使用優(yōu)惠券下單更劃算。如果您有任何疑問，請(qǐng)?jiān)诖颂幜粞?，我們將?4小時(shí)內(nèi)給您回復(fù)。4．關(guān)于索要贈(zèng)品的回復(fù)Dearcustomer,I’mreallysorry,ourgiftisfull.Theamountyouhavepurchasedhasnotmetthegiftrequirements.Youcanlookatotherproductsinourstore.Nowwearejustdoingactivities.Wewillgiveyoucorrespondinggiftsaftermeetingtheamountrequirements.Iwishyouahappyshopping.YoursSincerely,SellerName真的很抱歉，我們的贈(zèng)送是有滿額要求的，您現(xiàn)在購買的金額還未達(dá)到贈(zèng)送要求，您可以再看看我們店的其他產(chǎn)品，現(xiàn)在剛好做活動(dòng)，滿足金額要求后我們會(huì)贈(zèng)送相應(yīng)禮品給您，祝您購物愉快。5．關(guān)于要求免郵的回復(fù)Dearcustomer,I’msorry,becauseofthehightransportationcost,yourdeliveryaddresscan’tbefreeoffreight,butwecangiveyouadiscountofX%onthefreight.Ihopeyouaresatisfied.IfIcanhelpyouwithanythingelse,pleasefeelfreetocontactme.YoursSincerely,SellerName我很抱歉，由于運(yùn)輸成本較高，您的寄送地址不能免運(yùn)費(fèi)，但是我們可以在運(yùn)費(fèi)上給你X%的折扣。希望您滿意。如果其他事情我能提供幫助的，可以隨時(shí)與我聯(lián)系。6．關(guān)于物流周期的回復(fù)Dearcustomer,Thankyouforyourloveofthisproduct,aslongasyouplaceanordernow,wewillshipitforyouwithinXdays.UsuallywewillsendittoyouviaXXXX.Accordingtomyexperience,itwilltake1-2weekstoreachyourlocalarea.Wewillalsotrackthetransportationoftheproductsatanytimetoensurethattheproductdeliveredtoyouintime.Ifyouhaveanyproblem,leavememessagehere,wewillreplyyouwithin24hours.YoursSincerely,SellerName感謝您對(duì)這款產(chǎn)品的喜愛，只要您現(xiàn)在下單，我們會(huì)在X天之內(nèi)為您發(fā)貨。我們會(huì)通過XXXX將其發(fā)給你。7．爆品新品關(guān)聯(lián)Dearcustomer,Thankyouforyourinterestinourproducts.Thisskirtisourhotsalethisseason.Itmatchestheclothesyousawbefore.Nowwearejustdoingactivities.Wecangeta20%discountwhenwebuytwopieces,soitwillbemorecost-effectivetobuyawholeset.Nowplacetheorder,andwewilldeliverthegoodstoyouassoonaspossible.Ifyouhaveanyquestions,pleaseleaveamessagehereandwewillreplytoyouwithin24hours.YoursSincerely,SellerName感謝您對(duì)我們產(chǎn)品感興趣，這條短裙是我們本季的熱銷款，和您之前看上的衣服很搭?，F(xiàn)在剛好做活動(dòng)，購買兩件可以打八折，所以購買一整套會(huì)更劃算?，F(xiàn)在下單，我們會(huì)盡快給您發(fā)貨。如果您有任何疑問，請(qǐng)?jiān)诖颂幜粞?，我們將?4小時(shí)內(nèi)給您回復(fù)。8.退換貨處理Dearcustomer,Iamsosorryforanyinconvenience.Pleasedon’tworry,wewillhelpyousolvetheproblem.Couldyoupleasesendmesomepictures(oravideo)toshowtheproductproblem?Wewanttoshowtheproblemtooursuppliertomakesureitwon’thappenagain.Ofcourse.Iftheproductisdefective,wecanresendyouareplacementforfree.Doyouagreethissolution?Ifyouhavebettersuggestions,pleaseletmeknowandwewillsolvetheproblembasedonyoursuggestion.Waitingforyourreplyalways.Haveagoodday.YoursSincerely,SellerName我很抱歉給您帶來不便。請(qǐng)不要擔(dān)心，我們會(huì)幫您解決這個(gè)問題。您可以給我發(fā)幾張照片（或一段視頻）來說明產(chǎn)品的問題嗎？我們想向我們的供應(yīng)商展示這個(gè)問題，以確保它不會(huì)再次發(fā)生。當(dāng)然如果產(chǎn)品有缺陷，我們可以免費(fèi)向您重新發(fā)送替換品。您同意這個(gè)解決方案嗎？如果你有更好的建議，請(qǐng)告訴我，我們將根據(jù)您的建議解決問題。始終等待您的回復(fù)。祝您今天過得愉快。9．催促評(píng)價(jià)Dearcustomer,Weseethatyouhavesignedforthegoods.Wehopeyoulikeourgoods.Yourfeedbackisveryimportanttoourbusinessdevelopment.Hopingyoucangiveus5-starfeedbacktosupportourbusiness.Wesincerelyinviteyoutospendoneminutetogiveus5-starfeedbacktosupportourbusiness.Ifyouintendtogiveusneutral/negativefeedbackbecauseofourpoorpurchasingexperience,pleasefeelfreetocontactustoeliminateyourdissatisfactionandsolvetheproblem.Welookforwardtoyournextvisittoourstore！YoursSi