酒店英語 答案 郭璐

ChapterOne： HotelIntroduction酒店介紹背景閱讀TTFTFF介紹酒店設(shè)施A.kBIAhefdcijg介紹酒店房型C.singleroomtwinroomDoubleroomtwindoubleroomsuperiorroomdeluxeroompresidentialsuitehandicappedroom4.Translation翻譯Kingsizebedisabout1.8to2metersinwidth.國王床一般寬1.8至2米。Therearetwokindsofdoubleroom:double-bedroomandtwinbedroom.雙人房分兩種不同類型：大床房和雙床房。我們酒店有水療中心和美容沙龍，適合度假人士。Ourhotelprovidesspaandbeautysalonforpeopleonvocations.經(jīng)濟(jì)型酒店一般較少酒店服務(wù)設(shè)施，僅提供最基本的服務(wù)。Economyhotelsonlyprovidesbasicservicesinsteadoffullserviceamenities.ChapterTwo：Reservation酒店預(yù)訂Decidewhetherthefollowingstatementsaretrueorfalse.WriteTfortrueandFfalse.______T___________F_____________T____________F______________F_____________T________1. Warmup預(yù)熱練習(xí)1.____F_____2.____E_____3.____D_____4.____C_____5.____BA___6.____A_____2．WorkingScenes工作情景1)Makingreservation預(yù)約酒店ReservationsreserveThreeOnbehalfoftwinsuperiorbuffetbreakfastconfirmatgovernmenttax2)Changethereservation改變預(yù)約changeunderpostponedrecordavailable3)CanceltheReservation取消預(yù)約cancelreservationnumberchargedeadlineconfirmation4)ListentotheEpisodeandfillouttheformwithwhatyouhear.聽以下情境對(duì)話并填空NameTelephoneNo.RoomtypeArrivaltimeLengthofstayJasonAppleton632753255deluxedoubleroom21stMay6nights5）Askingwaysofpayment詢問支付方式A.Pleasewatchavideoandfindoutthemethodsofpayment.Waysofpayment:By___Cash________By__Creditcard_________By_Travelers’___cheque______Wechatpay__By__Mobilepayment___________Alipay_____Applepay____TotalamountMomentoftransactionMethodofpaymentDepositPre-authorizationDialogue1580RMB////Dialogue2$268.90/CreditCard//Dialogue3$1398RegistrationCash$200/Dialogue4￡400RegistrationCreditCard￡100/6)Introducingthelocationofthehotel介紹酒店方位PleaseputtheEnglishnamesbesidethecorrespondingChinesenames.A11B6C9D4E8F2G10H3I5J7K1表方位介詞的用法：Pleasefillintheblankswithproperpreposition.1）我們?cè)谙愀蹗u以西的大嶼山。___to______on____2）蓮花山在福田區(qū)，中心書城以北。__to_____in____3）酒店在香港島的東部北角區(qū)。_in_____in__4）蓮花山在深圳福田區(qū)北部。__in_____DIntroducingthedistanceoftwoplaces.介紹兩點(diǎn)之間的距離TheSZIITis

onehourbytaxifromthecitycenter.TheSZIITisanhourbusridefromthecitycenter.Guangzhouis

50minutesbytrainsfromShenzhen.Guangzhouisa50minutetrainridefromShenzhen.4.Translation翻譯1）我們有單人房、雙人房、豪華套房和總統(tǒng)套房。2）這個(gè)預(yù)定專員很有禮貌。她（服務(wù)時(shí)）使用禮貌用語，并且稱呼客人的姓名使兩人的對(duì)話更加親切。3)Manyhotelsusereservationcharttodisplayandrecordroomavailability.4）Therearetwokindsofreservations.Reservationwithdepositandwithoutdeposit.5.MoretoKnow課外鏈接以下是酒店預(yù)訂確認(rèn)函，請(qǐng)嘗試寫出英文版：DearMr.Brown,YouhavereservedonesuperiordoubleroominthenameofMr.White.ThearrivaldateisOct.16th,2020andthedeparturedateisOct.17th,2020.YourreservationnumberisFM816547.Therateis850RMBpernight,includingonebreakfastand6%VAT.TheweatherinShenzheniscloudy,22to30degreecentigrade.Ourhotelprovidesfreeshuttlebusfromtheairport.Pleasebookinadvance.Please(feelfreeto)callusafyouneedanyhelp.Welookforwardtoreceivingyousoon.Warmregards,ReservationteamShangri-LaHotel1001ShennanRoad,LuohuDistrict,ShenzhenChapterThree：Registration入住登記Decidewhetherthefollowingstatementsaretrueorfalse.WriteTfortrueandFfalse.____F____________F___________F____________F____________F______Warmup預(yù)熱練習(xí)（passport）(roomcard)(creditcard)(registrationform)(IDcard)(signature)2．WorkingScenes工作情景1)Withreservation有預(yù)約的情況下reservationdoubleroomcreditcardfeelfreeWithoutreservation無預(yù)約的情況下delayedwalk-upratefillinregistrationcardlatecheck-out3）Theroomisnotready房間沒有準(zhǔn)備好的情況下inthenameofstayingcheck-instorefreshen-up4.Translation翻譯Guestswithapriorreservationshouldhaveapre-printedcardwaitingforthematthefrontdesk.優(yōu)先預(yù)定好的客人應(yīng)有一份事先準(zhǔn)備好的入住登記卡，已在前臺(tái)備好。Today,itisraretofindanyhoteloperatinginamanualenvironment.今天，很少看到有人在手動(dòng)環(huán)境下管理酒店。酒店大堂經(jīng)理是酒店前廳的一個(gè)重要角色。Thelobbymanagerisanimportantroleinthehotelfrontdesk.有沒有辦法可以加快（speedup）酒店的入住登記速度（registrationprocess）?Whatotherwayscouldhotelsspeeduptheregistrationprocess?ChapterFour:Checkingout退房Basedontheabovepassage,decidewhetherthefollowingstatementsaretrueorfalse.WriteTfortrueandFforfalse._____F____________F____________F_____________F____________T_______Warmup預(yù)熱練習(xí)MatchthefollowingpictureswiththeirrelevantEnglishequivalent.把下面的圖片和相應(yīng)的單詞對(duì)應(yīng)。（luggageclaimtag）(bellman)(receipt)(bill)WorkingScenes工作情景Watchavideoandcompletethefollowingconversationwithwhatyouhear.看視頻補(bǔ)充句子1)Checkoutandluggagestore退房和行李寄存checkoutsettlebillchargepaidmoviesroomserviceAmericanExpressvaluablebreakableclaimtagbellmanclaim2）Checkoutandexplainthebill退房解釋賬單printoutrestaurantminibartelephonecallstaxservicechargepayingReceipt3）Checkoutanddealwithbillproblem結(jié)賬時(shí)賬單出現(xiàn)問題overchargedBusinessCenterpassportconfusedapologizeinconveniencesettle4.Translation翻譯Rightoutsidethelobbythereisataxistand.Youcantakethetaxitotheairport.出了大廳就有一個(gè)出租車站牌，您可以搭出租車去機(jī)場。I’vedoublecheckedthebill.Ifeverythingiscorrect,pleasecheckandsignhere.我已經(jīng)再次核對(duì)了賬單。如果沒有問題，請(qǐng)核對(duì)一下并在這里簽名。對(duì)不起，這里的這筆費(fèi)用是什么意思？我可沒有在房間用過餐啊。Excuseme,what’sthischargerfor?Ididn’torderedanyroomservice.總共是365美元。您希望怎么結(jié)賬？現(xiàn)金還是信用卡？It’satotalof$365.Howwouldyouliketopay?Bycashorbycreditcard?ChapterFive:Concierge禮賓服務(wù)_____T____________F_____________F____________F____________F______Warmup預(yù)熱練習(xí)MatchthefollowingpictureswiththeirrelevantEnglishequivalent.把下面的圖片和相應(yīng)的單詞對(duì)應(yīng)。(trolley)（in-flightservice）(touristsites)（afteryou）Workingscene工作場景1)Airportpick-upservice接機(jī)服務(wù)pickingin-flightdown-towntouristsites2)Helpwithguest’sluggage幫助客人提行李piecestrolleyrackbellboyatyourservice3)HotelCarService租車服務(wù)reservini-vaneconomycomfortridecab4.Translation翻譯1)Theconciergeserviceisrelativelynewtomodernhotel-keepingthoughitisquiteoldinitsbasicconcept.禮賓服務(wù)的基本概念是相對(duì)古老的，但是在現(xiàn)代酒店管理中是相對(duì)新的。2)Insomehotelstheconciergeistheheadoflobbyuniformedservices,inwhichcasethebelldesk,transport,doormenandvaletparkingattendantswouldreporttohim.在一些酒店里，禮賓是制式服務(wù)的頭領(lǐng)。酒店里的行李員、交通服務(wù)員、門童和泊車員都要向他報(bào)告。3）汽車后座有3件小行李，后備箱有一件大行李，對(duì)嗎？Therearethreepiecesofsmallluggageatthebackseatsandalargeoneinthetrunk.Isthatcorrect?您的行李里面有易碎或者特別貴重的東西嗎？Isthereanythingfragileorvaluableinyourluggage?ChapterSix:Guestservices客戶服務(wù)TheABCsofHandlingGuestComplaintsBaseontheabovepassage,decidewhetherthefollowingstatementsaretrueorfalse.WriteTfortrueandFforfalse._____F____________T____________T_____________F_____________T________(opposite)(nextto)(between)(atthecornerof)(block)(elevator)2.WorkingScenes工作情景Watchthevideoandfillintheblanks.觀看視頻填寫以下對(duì)話ExchangingForeignCurrency兌換外幣Recommendingrestaurantsandtouristattractions推薦餐廳和景點(diǎn)recommendhistoricalinterestsDapengFortressdinningouttaxiride3)Givingdirections指引方向BlocksLobbyStraightahead4.Translation翻譯1)I’msorrytohearthat.That’sunusual.I’lllookintothematteratonce.很抱歉，這很不尋常，我立刻去調(diào)查一下。2)Idoapologize,madam.Wouldyoucaretosendthisdressfordry-cleaning?Nochargeofcourse.我們深感抱歉，夫人。請(qǐng)您把衣服拿去干洗，一切費(fèi)用，由酒店負(fù)擔(dān)。3)對(duì)于給您造成的不便，我謹(jǐn)代表酒店向您道歉。Idoapologizefortheinconvenienceonbehalfofthehotel.很抱歉，您所要求的事超越了我的權(quán)限，您可以找我們經(jīng)理談?wù)?。Iamsorry.Itisbeyondmypower.Maybeyoucantalktomymanager.ChapterSeven:

Housekeeping客房服務(wù)HousekeepingDepartmentBaseontheabovepassage,decidewhetherthefollowingstatementsaretrueorfalse.WriteTfortrueandFforfalse._____T____________F_____________T____________T_____________F_______Warmup預(yù)熱練習(xí)MatchthefollowingroomfacilitieswiththeirEnglishnames.請(qǐng)把以下客房設(shè)施和中文名字對(duì)應(yīng)。（suitcasestand）（fridge）（mini-bar）(in-roomdinningmenu）（keycard）（documentationfolder）（safe）（laundrybasket）（complimentarydrinks）（kettle）（air-conditionercontrol）（hanger）（bed-headconsole）(shaverpoint）（continentalbreakfast）（Americanbreakfast）2.WorkingScenes工作情景Watchthevideoandfillintheblanks.觀看視頻填寫以下對(duì)話RoomComplaintsHousekeepingfreshtowelsroomattendantcomplimentarydrink2）LaundryServicelaundryattendantcolor-fastdrycleanrunexpressnext-daylaundrylist3)RoomserviceAmericanContinentalpeeledorangesconfirmThankyousignthebilltrolley4.Translation翻譯1)Weannounce“Housekeeping”firstandwaitforafewseconds,allowthepersoninsidetorespond.我們先要說“客房服務(wù)”，再等待幾秒，以便房間里的人做出反應(yīng)。2）Wouldyoutidyupabitinthebathroom?I’vejusttakenabathanditisquiteamessnow.您能否幫我整理一下浴室？我剛剛洗完澡，浴室里搞得亂七八糟的。我想知道應(yīng)該先打掃哪個(gè)房間，浴室還是臥室？Iamwonderingwhichshouldbecleanedfirst,bathroomorbedroom?門廳（lobby）是個(gè)人多擁擠的地帶，是通向酒店的過道，因此它需要不斷清掃。Lobbyisaheavytrafficareaandthegatewaytothehotel,soitrequirescontinualcleaning._________________________________________________________________ChapterEight:Restaurant在餐廳WesternTableManners西方餐桌禮儀Decidewhetherthefollowingstatementsaretrueorfalse.WriteTfortrueandFfalse._____T____________F____________F____________F_____________F______________F_______1、Warmup預(yù)熱練習(xí)1）MatchthefollowingpictureswiththeirrelevantEnglishequivalent.把下面的圖片和相應(yīng)的單詞對(duì)應(yīng)。(grilledsalmon)(shrimpcocktail)(Caesarsalad)(gooseliver)(filletsteak)(beefwellington)(Brusselssprouts)(chocolatemoose)(avocadoandprawnsalad)(vealescalope)(stuffedmushrooms)(T-bonesteak)2.WorkingScenes工作情景Watchthevideoandfillintheblanks.觀看視頻填寫以下對(duì)話Introducingwesternmeal介紹西餐EnglishItalianFrenchAmericancuisineappetizersoupmaincoursedessertwhettheappetitecaviarFrenchsnailcreamyborschseafoodpuffpastryentreesteakraremediumrareTiramisubeveragesfishmeat2）Recommendingdishes推薦菜品maincourserecommendbeefwellingtonsolediptenderbroccoliBrusselssprouts3)Respondingguests’complaints處理客人投訴noticingassuredissatisfactionnoticingRightawaysincereapologiesonthehouse4)客人付款PayingtheBillPaybyCashCheckbillreceiptkeepthechangePaybyCreditCardhavethebillsignittodiscountsurchargeservicefeesignonChargetotheRoomhavethebillputsignroomkeyknowledgeablesalmonHowwouldyoulikeyoursteak?Rare,mediumrare,medium,mediumwellorwelldone?您的牛扒要幾成熟的，生的，三分熟，五分熟，七分熟還是全熟的？Iamsorrysir.Thetablehasbeenreserved(預(yù)定).Thereisasignonit.I’llseatyouatanothertable.先生，不好意思。這座位已經(jīng)被預(yù)定了。桌子上方了標(biāo)志卡。我給您換另外一張桌子。這是菜單。服務(wù)員很快會(huì)來幫您點(diǎn)菜。Here’sthemenu.Thewaiterwillcomeandtakeyourordersoon.我馬上給您換。大概需要15分鐘。在您等候的時(shí)候希望喝點(diǎn)什么免費(fèi)飲料嗎？（complimentary）I’llchangeitimmediatelyanditwilltakeabout15minutes.wouldyouliketohavesomecomplimentarydrinkwhilewaiting?ChapterNight:Bar在酒吧BarBaseontheabovepassage,decidewhetherthefollowingstatementsaretrueorfalse.WriteTfortrueandFforfalse.1._____F_______2._____F_______3._____T_______4.______T_______5.______T_______6.______T_______Warmup預(yù)熱練習(xí)MatchthefollowingcocktailorbardrinkswiththeirEnglishnames.請(qǐng)把以下雞尾酒或酒吧飲品和中文名對(duì)