改進(jìn)企業(yè)服務(wù)宣言3篇

20XX專業(yè)合同封面COUNTRACTCOVER20XX專業(yè)合同封面COUNTRACTCOVER甲方：XXX乙方：XXXPERSONALRESUMERESUME改進(jìn)企業(yè)服務(wù)宣言合同目錄第一章合同基本信息第一條款合同名稱第二條款合同雙方第三條款合同簽訂日期第四條款合同生效日期第五條款合同期限第二章目的與原則第一條款宣言目的第二條款宣言原則第三條款宣言適用范圍第三章服務(wù)改進(jìn)目標(biāo)第一條款服務(wù)改進(jìn)總體目標(biāo)第二條款服務(wù)改進(jìn)具體目標(biāo)第三條款服務(wù)改進(jìn)實(shí)施期限第四章宣言實(shí)施與執(zhí)行第一條款宣言實(shí)施計(jì)劃第二條款宣言執(zhí)行責(zé)任第三條款宣言執(zhí)行時(shí)間表第五章宣言內(nèi)容與要求第一條款宣言內(nèi)容第二條款宣言要求第三條款宣言更新機(jī)制第六章宣言推廣與宣傳第一條款宣言推廣方式第二條款宣言宣傳渠道第三條款宣言宣傳效果評(píng)估第七章監(jiān)督與評(píng)估第一條款監(jiān)督機(jī)構(gòu)第二條款評(píng)估標(biāo)準(zhǔn)第三條款評(píng)估方法第八章違約責(zé)任第一條款違約情形第二條款違約責(zé)任第三條款違約處理第九章?tīng)?zhēng)議解決第一條款爭(zhēng)議解決方式第二條款爭(zhēng)議解決程序第三條款爭(zhēng)議解決機(jī)構(gòu)第十章合同變更與解除第一條款合同變更第二條款合同解除第三條款合同解除條件第十一章合同終止第一條款合同終止條件第二條款合同終止程序第三條款合同終止后果第十二章合同解除后的處理第一條款解除后的處理第二條款責(zé)任承擔(dān)第三條款賠償事宜第十三章合同附件第一條款附件一：改進(jìn)企業(yè)服務(wù)宣言詳細(xì)內(nèi)容第二條款附件二：實(shí)施計(jì)劃第三條款附件三：宣傳方案第十四章其他第一條款合同語(yǔ)言第二條款合同法律適用第三條款合同解釋第四條款合同效力合同編號(hào)_________第一章合同基本信息第一條款合同名稱：改進(jìn)企業(yè)服務(wù)宣言第二條款合同雙方：甲方：（企業(yè)名稱）乙方：（企業(yè)名稱）第三條款合同簽訂日期：（簽訂日期）第四條款合同生效日期：（生效日期）第五條款合同期限：（合同有效期限）第二章目的與原則第一條款宣言目的：1.提高企業(yè)服務(wù)質(zhì)量2.增強(qiáng)客戶滿意度3.提升企業(yè)競(jìng)爭(zhēng)力第二條款宣言原則：1.以客戶為中心2.持續(xù)改進(jìn)3.透明公正4.責(zé)任到人第三章服務(wù)改進(jìn)目標(biāo)第一條款服務(wù)改進(jìn)總體目標(biāo)：1.提高服務(wù)效率2.降低服務(wù)成本3.提升客戶體驗(yàn)第二條款服務(wù)改進(jìn)具體目標(biāo)：1.優(yōu)化服務(wù)流程2.加強(qiáng)員工培訓(xùn)3.提供個(gè)性化服務(wù)第三條款服務(wù)改進(jìn)實(shí)施期限：1.第一階段：（具體時(shí)間）2.第二階段：（具體時(shí)間）3.第三階段：（具體時(shí)間）第四章宣言實(shí)施與執(zhí)行第一條款宣言實(shí)施計(jì)劃：1.制定實(shí)施步驟2.明確責(zé)任分工3.確定時(shí)間表第二條款宣言執(zhí)行責(zé)任：1.甲方負(fù)責(zé)宣言的整體實(shí)施2.乙方負(fù)責(zé)具體執(zhí)行和監(jiān)督第三條款宣言執(zhí)行時(shí)間表：1.第一階段：（具體時(shí)間）2.第二階段：（具體時(shí)間）3.第三階段：（具體時(shí)間）第五章宣言內(nèi)容與要求第一條款宣言內(nèi)容：1.明確服務(wù)質(zhì)量標(biāo)準(zhǔn)2.保障客戶權(quán)益3.強(qiáng)化服務(wù)意識(shí)第二條款宣言要求：1.宣言內(nèi)容需符合國(guó)家法律法規(guī)2.宣言內(nèi)容需真實(shí)、準(zhǔn)確、完整第三條款宣言更新機(jī)制：1.定期評(píng)估宣言實(shí)施情況2.根據(jù)評(píng)估結(jié)果更新宣言內(nèi)容第六章宣言推廣與宣傳第一條款宣言推廣方式：1.企業(yè)內(nèi)部培訓(xùn)2.媒體宣傳3.客戶溝通第二條款宣言宣傳渠道：1.企業(yè)網(wǎng)站2.官方公眾號(hào)3.客戶服務(wù)第三條款宣言宣傳效果評(píng)估：1.調(diào)查客戶滿意度2.分析服務(wù)數(shù)據(jù)3.評(píng)估宣傳效果第七章監(jiān)督與評(píng)估第一條款監(jiān)督機(jī)構(gòu)：1.企業(yè)內(nèi)部監(jiān)督部門(mén)2.客戶代表第二條款評(píng)估標(biāo)準(zhǔn)：1.服務(wù)質(zhì)量標(biāo)準(zhǔn)2.客戶滿意度3.服務(wù)改進(jìn)效果第三條款評(píng)估方法：1.定期開(kāi)展服務(wù)質(zhì)量檢查2.客戶滿意度調(diào)查3.數(shù)據(jù)分析第八章違約責(zé)任第一條款違約情形：1.甲方未按約定時(shí)間完成服務(wù)改進(jìn)2.乙方未按約定執(zhí)行宣言內(nèi)容3.雙方未按約定履行監(jiān)督與評(píng)估職責(zé)第二條款違約責(zé)任：1.違約方應(yīng)承擔(dān)相應(yīng)的違約責(zé)任2.違約方應(yīng)向守約方支付違約金3.違約方應(yīng)賠償守約方因此遭受的損失第三條款違約處理：1.雙方協(xié)商解決2.仲裁機(jī)構(gòu)仲裁3.法院訴訟第九章?tīng)?zhēng)議解決第一條款爭(zhēng)議解決方式：1.雙方協(xié)商2.仲裁3.法院訴訟第二條款爭(zhēng)議解決程序：1.雙方應(yīng)在爭(zhēng)議發(fā)生后30日內(nèi)協(xié)商解決2.協(xié)商不成，提交仲裁機(jī)構(gòu)仲裁3.仲裁機(jī)構(gòu)應(yīng)在收到仲裁申請(qǐng)后60日內(nèi)作出裁決第三條款爭(zhēng)議解決機(jī)構(gòu)：1.甲方所在地仲裁委員會(huì)2.乙方所在地仲裁委員會(huì)第十章合同變更與解除第一條款合同變更：1.雙方協(xié)商一致，可以變更合同內(nèi)容2.變更內(nèi)容應(yīng)以書(shū)面形式約定第二條款合同解除：1.合同履行完畢或雙方協(xié)商一致解除2.出現(xiàn)法定解除情形，如一方違約第三條款合同解除條件：1.一方嚴(yán)重違約2.法律法規(guī)規(guī)定或合同約定解除條件第十一章合同終止第一條款合同終止條件：1.合同履行完畢2.雙方協(xié)商一致終止3.出現(xiàn)法定終止情形第二條款合同終止程序：1.雙方書(shū)面通知對(duì)方2.終止合同相關(guān)事宜處理第三條款合同終止后果：1.雙方應(yīng)結(jié)清債務(wù)2.合同終止不影響雙方其他權(quán)利義務(wù)第十二章合同解除后的處理第一條款解除后的處理：1.雙方應(yīng)結(jié)清債務(wù)2.違約方應(yīng)承擔(dān)違約責(zé)任第二條款責(zé)任承擔(dān)：1.違約方應(yīng)向守約方支付違約金2.違約方應(yīng)賠償守約方因此遭受的損失第三條款賠償事宜：1.賠償金額按實(shí)際損失計(jì)算2.賠償期限為解除合同之日起30日內(nèi)第十三章合同附件第一條款附件一：改進(jìn)企業(yè)服務(wù)宣言詳細(xì)內(nèi)容第二條款附件二：實(shí)施計(jì)劃第三條款附件三：宣傳方案第十四章其他第一條款合同語(yǔ)言：本合同以中文為準(zhǔn)第二條款合同法律適用：適用中華人民共和國(guó)法律第三條款合同解釋：本合同條款如有歧義，由雙方協(xié)商解決第四條款合同效力：本合同自雙方簽字蓋章之日起生效甲方（簽字）：____________________日期：__________________________乙方（簽字）：____________________日期：__________________________多方為主導(dǎo)時(shí)的，附件條款及說(shuō)明一、當(dāng)甲方為主導(dǎo)時(shí)，增加的多項(xiàng)條款及說(shuō)明附加條款一：甲方主導(dǎo)權(quán)1.甲方有權(quán)制定服務(wù)改進(jìn)的具體目標(biāo)和實(shí)施計(jì)劃；2.甲方有權(quán)對(duì)乙方的工作進(jìn)行監(jiān)督和評(píng)估；3.甲方有權(quán)對(duì)服務(wù)改進(jìn)過(guò)程中出現(xiàn)的重大問(wèn)題作出決策；4.甲方有權(quán)調(diào)整合同條款，但需提前30日通知乙方。附加條款二：甲方培訓(xùn)責(zé)任1.服務(wù)意識(shí)培訓(xùn)；2.服務(wù)技能培訓(xùn)；3.客戶溝通技巧培訓(xùn)；4.服務(wù)改進(jìn)流程培訓(xùn)。附加條款三：甲方質(zhì)量保證說(shuō)明：甲方承諾，在合同有效期內(nèi)，提供的服務(wù)質(zhì)量達(dá)到國(guó)家相關(guān)標(biāo)準(zhǔn)，若出現(xiàn)質(zhì)量問(wèn)題，甲方應(yīng)承擔(dān)相應(yīng)的責(zé)任，包括但不限于：1.修復(fù)問(wèn)題；2.提供賠償；3.改進(jìn)服務(wù)質(zhì)量。二、當(dāng)乙方為主導(dǎo)時(shí)，增加的多項(xiàng)條款及說(shuō)明附加條款一：乙方自主權(quán)1.乙方有權(quán)根據(jù)甲方要求制定服務(wù)改進(jìn)的具體目標(biāo)和實(shí)施計(jì)劃；2.乙方有權(quán)自主選擇服務(wù)改進(jìn)的方案和方法；3.乙方有權(quán)對(duì)甲方提供的資源進(jìn)行合理利用；4.乙方有權(quán)在合同履行過(guò)程中提出合理化建議。附加條款二：乙方服務(wù)保障說(shuō)明：乙方承諾，在合同有效期內(nèi)，提供的服務(wù)質(zhì)量達(dá)到甲方要求，若出現(xiàn)服務(wù)質(zhì)量問(wèn)題，乙方應(yīng)承擔(dān)相應(yīng)的責(zé)任，包括但不限于：1.及時(shí)解決客戶投訴；2.修復(fù)問(wèn)題；3.提供賠償；4.改進(jìn)服務(wù)質(zhì)量。附加條款三：乙方成本控制說(shuō)明：乙方承諾，在保證服務(wù)質(zhì)量的前提下，合理控制服務(wù)成本，確保服務(wù)價(jià)格在市場(chǎng)合理范圍內(nèi)。三、當(dāng)有第三方中介時(shí)，增加的多項(xiàng)條款及說(shuō)明附加條款一：第三方中介職責(zé)1.對(duì)甲方和乙方的服務(wù)改進(jìn)工作進(jìn)行監(jiān)督；2.對(duì)服務(wù)改進(jìn)的效果進(jìn)行評(píng)估；3.提供獨(dú)立的意見(jiàn)和建議；4.協(xié)助解決雙方在服務(wù)改進(jìn)過(guò)程中出現(xiàn)的爭(zhēng)議。附加條款二：第三方中介費(fèi)用說(shuō)明：第三方中介的費(fèi)用由甲方和乙方按比例承擔(dān)，具體費(fèi)用和支付方式由雙方協(xié)商確定。附加條款三：第三方中介保密義務(wù)說(shuō)明：第三方中介在合同履行過(guò)程中，對(duì)甲方和乙方的商業(yè)秘密負(fù)有保密義務(wù)，未經(jīng)雙方同意，不得向任何第三方泄露。附加條款四：第三方中介更換說(shuō)明：若第三方中介無(wú)法履行職責(zé)或出現(xiàn)其他原因需要更換，雙方應(yīng)協(xié)商確定新的中介機(jī)構(gòu)，并簽訂補(bǔ)充協(xié)議。附件及其他補(bǔ)充說(shuō)明一、附件列表：1.附件一：改進(jìn)企業(yè)服務(wù)宣言詳細(xì)內(nèi)容2.附件二：實(shí)施計(jì)劃3.附件三：宣傳方案4.附件四：第三方中介資質(zhì)證明5.附件五：甲方和乙方員工培訓(xùn)記錄6.附件六：服務(wù)質(zhì)量檢查報(bào)告7.附件七：客戶滿意度調(diào)查結(jié)果8.附件八：合同變更協(xié)議9.附件九：合同解除協(xié)議10.附件十：第三方中介更換協(xié)議二、違約行為及認(rèn)定：1.違約行為：甲方未按約定時(shí)間完成服務(wù)改進(jìn)；乙方未按約定執(zhí)行宣言內(nèi)容；雙方未按約定履行監(jiān)督與評(píng)估職責(zé)；一方嚴(yán)重違約；出現(xiàn)法定解除情形。2.違約行為認(rèn)定：甲方未按約定時(shí)間完成服務(wù)改進(jìn)，經(jīng)乙方確認(rèn)后，視為違約；乙方未按約定執(zhí)行宣言內(nèi)容，經(jīng)甲方確認(rèn)后，視為違約；雙方未按約定履行監(jiān)督與評(píng)估職責(zé)，經(jīng)第三方中介確認(rèn)后，視為違約；一方嚴(yán)重違約，經(jīng)雙方協(xié)商或第三方調(diào)解后，視為違約；出現(xiàn)法定解除情形，如一方違約，另一方有權(quán)解除合同。三、法律名詞及解釋：1.違約責(zé)任：指合同當(dāng)事人違反合同約定，應(yīng)當(dāng)承擔(dān)的法律后果。2.爭(zhēng)議解決：指合同當(dāng)事人在合同履行過(guò)程中發(fā)生的爭(zhēng)議，通過(guò)協(xié)商、調(diào)解、仲裁或訴訟等方式解決。3.仲裁：指合同當(dāng)事人自愿將爭(zhēng)議提交仲裁機(jī)構(gòu)進(jìn)行裁決，仲裁裁決具有法律效力。4.法院訴訟：指合同當(dāng)事人將爭(zhēng)議提交法院進(jìn)行審理，法院判決具有法律效力。5.法定解除：指根據(jù)法律規(guī)定，合同當(dāng)事人可以單方面解除合同。四、執(zhí)行中遇到的問(wèn)題及解決辦法：1.問(wèn)題：服務(wù)改進(jìn)過(guò)程中出現(xiàn)的技術(shù)難題。解決辦法：成立技術(shù)攻關(guān)小組，尋求外部專家協(xié)助，或調(diào)整服務(wù)改進(jìn)計(jì)劃。2.問(wèn)題：乙方服務(wù)質(zhì)量不達(dá)標(biāo)。解決辦法：加強(qiáng)乙方培訓(xùn)，制定服務(wù)質(zhì)量考核標(biāo)準(zhǔn)，對(duì)不達(dá)標(biāo)的服務(wù)進(jìn)行整改。3.問(wèn)題：第三方中介更換困難。解決辦法：在合同中明確第三方中介更換的條件和程序，確保更換過(guò)程的順利進(jìn)行。五、所有應(yīng)用場(chǎng)景：1.企業(yè)內(nèi)部服務(wù)改進(jìn)項(xiàng)目；2.企業(yè)與供應(yīng)商之間的服務(wù)改進(jìn)合作；3.企業(yè)與客戶之間的服務(wù)改進(jìn)承諾；4.企業(yè)與其他合作伙伴之間的服務(wù)改進(jìn)協(xié)議。改進(jìn)企業(yè)服務(wù)宣言1合同目錄第一章合同訂立第一條款合同雙方第二條款合同訂立的時(shí)間與地點(diǎn)第三條款合同訂立的目的第二章定義與解釋第一條款定義第二條款術(shù)語(yǔ)解釋第三章服務(wù)內(nèi)容第一條款服務(wù)概述第二條款服務(wù)范圍第三條款服務(wù)標(biāo)準(zhǔn)第四章服務(wù)提供第一條款服務(wù)提供的時(shí)間第二條款服務(wù)提供的方式第三條款服務(wù)提供的質(zhì)量保證第五章服務(wù)費(fèi)用第一條款費(fèi)用總額第二條款費(fèi)用支付方式第三條款費(fèi)用支付時(shí)間第六章保密與知識(shí)產(chǎn)權(quán)第一條款保密義務(wù)第二條款知識(shí)產(chǎn)權(quán)歸屬第三條款侵權(quán)責(zé)任第七章違約責(zé)任第一條款違約行為第二條款違約責(zé)任承擔(dān)第三條款違約賠償?shù)诎苏聽(tīng)?zhēng)議解決第一條款爭(zhēng)議解決方式第二條款爭(zhēng)議解決機(jī)構(gòu)第三條款爭(zhēng)議解決程序第九章合同解除第一條款合同解除條件第二條款合同解除程序第三條款合同解除后的處理第十章合同終止第一條款合同終止條件第二條款合同終止程序第三條款合同終止后的處理第十一章合同的生效、變更與解除第一條款合同生效第二條款合同變更第三條款合同解除第十二章合同的補(bǔ)充與附件第一條款補(bǔ)充條款第二條款附件第十三章合同的生效日期第一條款生效日期第十四章合同的簽署第一條款簽署日期第二條款簽署地點(diǎn)第三條款簽署人合同編號(hào)_________第一章合同訂立第一條款合同雙方1.1甲方法定名稱：____________________1.2甲方法定代表人：____________________1.3乙方法定名稱：____________________1.4乙方法定代表人：____________________第二條款合同訂立的時(shí)間與地點(diǎn)2.1合同訂立時(shí)間：____________________2.2合同訂立地點(diǎn)：____________________第三條款合同訂立的目的3.1本合同旨在明確甲乙雙方就改進(jìn)企業(yè)服務(wù)事項(xiàng)的權(quán)利義務(wù)關(guān)系。第二章定義與解釋第一條款定義4.1“服務(wù)”指乙方根據(jù)本合同約定，為甲方提供改進(jìn)企業(yè)服務(wù)的行為。第二條款術(shù)語(yǔ)解釋4.2本合同中使用的術(shù)語(yǔ)，除非上下文另有規(guī)定，均具有本合同附件一中的定義。第三章服務(wù)內(nèi)容第一條款服務(wù)概述第二條款服務(wù)范圍5.2服務(wù)范圍包括但不限于：____________________第三條款服務(wù)標(biāo)準(zhǔn)5.3服務(wù)標(biāo)準(zhǔn)應(yīng)符合國(guó)家相關(guān)法律法規(guī)和行業(yè)標(biāo)準(zhǔn)。第四章服務(wù)提供第一條款服務(wù)提供的時(shí)間6.1乙方應(yīng)在本合同生效后____個(gè)工作日內(nèi)開(kāi)始提供服務(wù)。第二條款服務(wù)提供的方式第三條款服務(wù)提供的質(zhì)量保證6.3乙方應(yīng)保證所提供的服務(wù)達(dá)到合同約定的質(zhì)量標(biāo)準(zhǔn)。第五章服務(wù)費(fèi)用第一條款費(fèi)用總額7.1本合同服務(wù)費(fèi)用總額為人民幣_(tái)___元。第二條款費(fèi)用支付方式7.2費(fèi)用支付方式為：____________________第三條款費(fèi)用支付時(shí)間7.3費(fèi)用支付時(shí)間為：____________________第六章保密與知識(shí)產(chǎn)權(quán)第一條款保密義務(wù)8.1甲乙雙方對(duì)本合同內(nèi)容負(fù)有保密義務(wù)。第二條款知識(shí)產(chǎn)權(quán)歸屬8.2乙方提供的服務(wù)中涉及的知識(shí)產(chǎn)權(quán)歸乙方所有。第三條款侵權(quán)責(zé)任8.3若因乙方提供的服務(wù)侵犯第三方知識(shí)產(chǎn)權(quán)，由乙方承擔(dān)全部責(zé)任。第七章違約責(zé)任第一條款違約行為第二條款違約責(zé)任承擔(dān)9.2違約方應(yīng)承擔(dān)違約責(zé)任，包括但不限于：____________________第三條款違約賠償9.3違約方應(yīng)向守約方支付違約金，違約金數(shù)額為：____________________第八章?tīng)?zhēng)議解決第一條款爭(zhēng)議解決方式10.1雙方發(fā)生爭(zhēng)議時(shí)，應(yīng)通過(guò)友好協(xié)商解決。第二條款爭(zhēng)議解決機(jī)構(gòu)10.2如協(xié)商不成，任何一方均有權(quán)將爭(zhēng)議提交至合同簽訂地的人民法院訴訟解決。第三條款爭(zhēng)議解決程序10.3爭(zhēng)議解決過(guò)程中，雙方應(yīng)積極配合，共同維護(hù)爭(zhēng)議解決的公正性。第九章合同解除第一條款合同解除條件11.1合同解除條件包括但不限于：____________________第二條款合同解除程序11.2合同解除程序如下：____________________第三條款合同解除后的處理11.3合同解除后，雙方應(yīng)按照本合同約定處理相關(guān)事宜。第十章合同終止第一條款合同終止條件12.1合同終止條件包括但不限于：____________________第二條款合同終止程序12.2合同終止程序如下：____________________第三條款合同終止后的處理12.3合同終止后，雙方應(yīng)按照本合同約定處理相關(guān)事宜。第十一章合同的生效、變更與解除第一條款合同生效13.1本合同自雙方簽字蓋章之日起生效。第二條款合同變更13.2合同變更需經(jīng)雙方協(xié)商一致，并以書(shū)面形式簽訂補(bǔ)充協(xié)議。第三條款合同解除13.3合同解除需符合本合同約定的解除條件，并以書(shū)面形式通知對(duì)方。第十二章合同的補(bǔ)充與附件第一條款補(bǔ)充條款14.1本合同如有未盡事宜，可由雙方另行簽訂補(bǔ)充協(xié)議，補(bǔ)充協(xié)議與本合同具有同等法律效力。第二條款附件14.2本合同附件包括：____________________第十三章合同的生效日期第一條款生效日期15.1本合同自雙方簽字蓋章之日起生效。第十四章合同的簽署第一條款簽署日期16.1本合同簽署日期：____________________第二條款簽署地點(diǎn)16.2本合同簽署地點(diǎn)：____________________第三條款簽署人16.3甲方法定代表人（簽字）：____________________16.4乙方法定代表人（簽字）：________________________________________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