任務(wù)三醫(yī)院護(hù)士與協(xié)作人員的溝通情境一與影像科室工作人員的溝通66課件

任務(wù)三醫(yī)院護(hù)士與協(xié)作人員的溝通情境一與影像科室工作人員的溝通主講人：徐芙蓉副主任護(hù)師單位：湖南省人民醫(yī)院Task3CommunicationbetweenhospitalnursesandcollaboratorsSituationICommunicationwiththestaffoftheimagingdepartmentSpeaker:XuFurong(DeputyChiefNurse)Unit:HunanProvincialPeople'sHospitalSituationalcaseanalysis情境案例分析了解訊息判斷問題反饋評(píng)價(jià)溝通應(yīng)對(duì)UnderstandingthemessageJudgetheproblemCommunicationandresponseFeedback

evaluation患者科室essentialinformationBasicinformationCollaborativecontentWorkfloworprocedureWorkingcharacteristics工作流程或程序工作特點(diǎn)基本信息基本情況協(xié)作內(nèi)容了解訊息判斷問題反饋評(píng)價(jià)溝通應(yīng)對(duì)UnderstandingthemessageJudgetheproblemCommunicationandresponseFeedback

evaluation溝通障礙不配合不理解不支持Communicationbarriers了解訊息判斷問題反饋評(píng)價(jià)溝通應(yīng)對(duì)UnderstandingthemessageJudgetheproblemCommunicationandresponseFeedback

evaluation案例一案例二急、指使、要求不配合、不支持禮貌、尊重提供信息請(qǐng)求支持達(dá)成協(xié)作了解訊息判斷問題反饋評(píng)價(jià)溝通應(yīng)對(duì)UnderstandingthemessageJudgetheproblemCommunicationandresponseFeedback

evaluationCaseI案例一CaseII案例二協(xié)作沒達(dá)成溝通雙方都不滿意CollaborationwasnotachievedBothsideswerenotsatisfiedwiththecommunication溝通雙方協(xié)作完成建立良性協(xié)作關(guān)系CommunicateandcooperatetocompleteEstablishagoodcooperativerelationship總結(jié)點(diǎn)評(píng)Summarycomments語言溝通能力弱Weaklanguagecommunicationability語言溝通到位Languagecommunicationisinplace案例一案例二CaseICaseII討論discuss