基礎(chǔ)服務(wù)英語-英語

1、,機場基礎(chǔ)英語培訓(xùn),2,目錄,基礎(chǔ)服務(wù)英語教學(xué),復(fù)習(xí)與總結(jié),1,2,3,英語交流與互動,基礎(chǔ)服務(wù)英語,教學(xué)目的： 正確地讀出每一個句子。 能夠明白每個句子在何種情景下使用。 能夠聽懂這100個句子及其問句和答語，并使用該100句和旅客進(jìn)行基礎(chǔ)交流。,教學(xué)方法： 多次帶讀； 矯正發(fā)音； 一問一答的短對話練習(xí)。,問候與告別(114句),問候與告別,1.hello! (good morning! good afternoon! good evening!),2. welcome to china!,a: welcome to beijing/my hometown/china. b: thank y

2、ou.,dialog:,bcia的全稱 beijing capital international airport,補充知識,3. welcome to beijing capital international airport!,6. lovely day, isnt it?,7. long time no see.,4. goodbye! / see you later!,8. nice meeting you,9. take care.,a: take care. b: thank you, you too.,dialog:,5. have a nice day!,12. have a

3、nice trip!,10. wish you a good/nice journey.,11. wish you a happy stay in china.,13. welcome to china again.,14. im eager to get your suggestion.,復(fù)習(xí)與總結(jié),提供服務(wù)（1520句）,提供服務(wù),15. what can i do for you? / may i help you? 17. what do you need?,a: what can i do for you? / may i help you? b: yes, i want to bu

4、y some perfume.,dialog:,16. let me carry your luggage.,18. let me show you. /ill take you there. 19. follow me, please.,a: wheres the bathroom/bank? b: let me show you/ ill take you there/follow me, please.,dialog:,21. is there anything wrong?,something/anything/nothing something 用于肯定句 anything 用于否定

5、句和疑問句 nothing 用于肯定句表示否定意思,重點詞組,20. let me give you a hand! （代替課本中的let me do you a favor),22. you can get the airport leaflet there.,23. may i have your name and flight number? i will ask for you.,a: may i have your flight number?/can you tell me your flight number? b: yes, it is ca3193.,dialog:,24.

6、just a second. i will bring it in for you.,復(fù)習(xí)與總結(jié),感謝與應(yīng)答(2533句),感謝,thanks. 25.thank you. 26.thank you very much.,應(yīng)答,30.you are welcome.,a: thank you very much! b: you are welcome! a: thank you. b: its my pleasure! a: thanks. b: dont mention it.,dialog:,感謝,28.thanks for your cooperation.,應(yīng)答,31. no swea

7、t! id be happy to help.,a: thank you for your help! b: no sweat! id be happy to help.,dialog:,應(yīng)答,32. with pleasure. / sure, please.,a: can you help me? b: with pleasure.,dialog:,a: thank you. b: its my pleasure.,29. here you are. thanks.,33. thanks. heres your ticket and change. have a nice flight a

8、nd take care.,27.youre very kind. / thats very kind of you.,a: you are very kind. b: its my pleasure. a: thats very kind of you. b: you are welcome.,dialog:,重點掌握感謝與應(yīng)答的幾種說法: thanks/ thank you /thank you very much! youre very kind. / thats very kind of you. thanks for 回答： youre welcome. / its my pleas

9、ure! dont mention it. / no sweat! id be happy to help.,知識點回顧,復(fù)習(xí)與總結(jié),道歉與應(yīng)答(3443句),道歉與應(yīng)答,34.sorry. / im sorry.,41.im sorry, its not on sale.,36. im sorry，i dont really understand.,38. sorry, i dont know. would you please ask the staff member over there?,39. sorry, im not sure. but ill show you to the i

10、nformation desk.,37. sorry to trouble you.,43. never mind. /it doesnt matter.,a: im sorry. b: it doesnt matter. /never mind.,dialog:,42. please accept our apologies.,40. im afraid we dont have a business center.,35. excuse me.,a: excuse me. b: yes. a: would you please tell me where is the informatio

11、n desk? a: sure. let me show you.,dialog:,information desk 問詢臺 trouble （使）麻煩、打擾 apologies道歉，歉意 business center 商務(wù)中心,重點詞組,復(fù)習(xí)與總結(jié),重點掌握幾種道歉的用法及回答 道歉：sorry! / im sorry! im afraid excuse me. 回答：never mind. / it doesnt matter.,知識點回顧,復(fù)習(xí)與總結(jié),請求（4458句）,請求,44. please wait a minute/second/moment.,56.please wait

12、a moment; i need to have a word with my supervisor .,57. please wait a minute. i will check it for you.,47. please cooperate with us .,53. please fill out this form.,54. please take your documents.,55. please go to the waiting lounge and have a rest.,58. please sign here.,46. this way, please .,45.

13、after you.,48. no smoking .,50. you are not allowed to smoke here.,51. its out of service. try the next one.,49. move back (forward) a little, please.,52. im sorry, but you cant bring the cart in here. youll have to carry your luggage.,check 檢查 cooperate合作 fill 填寫 form 表格 waiting lounge 候機廳 cart 行李小

14、推車 have to 不得不，必須,重點詞匯,復(fù)習(xí)與總結(jié),重點掌握關(guān)于請求的基本用句 最基本的一個詞please,知識點回顧,復(fù)習(xí)與總結(jié),指引和建議（5974頁）,59. there are card phones in the hall.,指引和建議,hall 大廳 departure hall 出發(fā)大廳 check-in hall 值機大廳 arrival hall 到達(dá)大廳,重點詞組,問訊柜臺 information desk 商務(wù)中心 business center 候機廳 waiting lounge 手推車 cart/trolly,詞組回顧,練習(xí) 候機廳內(nèi)有磁卡電話。 there

15、are phonecard phones in the waiting lounge. 大廳內(nèi)有商務(wù)中心。 theres a business center in the hall. 值機大廳內(nèi)有問訊柜臺。 there are information desks in the check-in hall. 到達(dá)大廳內(nèi)有手推車。 there are trolleys in the arriving hall.,69. theres a coffee bar at the other end of the hall. 71. theres a hotel booking office on the

16、 first floor.,on the first floor 在一層 on the second floor 在二層 on the third floor 在三層 on the fourth floor 在四層 fifth sixth seventh eighth ninth twelfth thirteenth fourteenth hundredth thousandth ,on sub-level one 在地下一層 on sub-level two 在地下二層 on sub-level three 在地下三層 on sub-level four 在地下四層 five six sev

17、en eight nine twelve thirteen fourteen hundred thousand ,s：what can i do for you, sir? p：yes, wheres the card phone? s：there are card phones on the second floor in the hall.,dialog:,s：can i help you, miss? p：yes, i cant find the coffee bar, im very thirsty! s：theres a coffee bar at the other end of

18、the hall.,dialog:,62. you will find it at either end of the hall. 66. bathrooms are on the both ends of the hall.,61. please inquire at the information desk.,p：could you tell me where i can find the bathroom please? i cant wait. s：on the both ends of the hall. p：thats very kind of you. s：no sweat！ha

19、ve a good trip!,dialog:,p：could you tell me where is the closest bank? s：sorry，im not sure. please inquire at the information desk.,dialog:,64. go straight and turn left.,練習(xí) 直走然后第一個轉(zhuǎn)彎向右轉(zhuǎn)。 go straight along this way and turn right at the first turning. 直走然后上樓。 go straight along this way and go upstai

20、rs. 直走然后下樓。 go straight along this way and go downstairs. 向右轉(zhuǎn)然后在十字路口向左轉(zhuǎn) turn right and turn left at the crossroads.（at the crossroads）,65. sure. the elevator is over there. 67. just over there, beside the yellow- colored sign.,練習(xí)： 問詢處在那邊。 the information desk is over there. 洗手間在那邊。 the restroom is o

21、ver there. 自動扶梯在那邊。 the escalator is over there. 手推車在那邊。 the trolleys are over there.,68. go downstairs and it will be on the right of the bookstore. 70. the washroom is just ahead and to the right.,p：excuse me, sir? s：yes? p：wheres the kfc? my friend is waiting for me there. s：there are two in this

22、 building, one is just ahead and on the right; the other is on the right of the bookstore on the second floor, go upstairs and you will find it. p：thank you very much. s：its my pleasure.,dialog:,72. you need to go upstairs and across to the other side of the building.,60.id suggest you take a taxi.,

23、73. id suggest this one. 練習(xí) 我建議你去問訊臺咨詢一下。 id suggest that you ask at the information desk. 我建議你到候機廳休息一下。 id suggest that you take a rest in the waiting lounge. 我建議你去取一個手推車。 id suggest that you take a trolley.,74. i think you had better check-in now.,復(fù)習(xí)與總結(jié),hall 大廳 departure hall 出發(fā)大廳 check-in hall 值機

24、大廳 arrival hall 到達(dá)大廳 go straight / go along this way 直著向前走 take a bus 坐公車 take a shuttle bus 坐機場巴士,重點詞組,復(fù)習(xí)與總結(jié),詢問（7586句）,75.whats this? 76.what is your name?,詢問,7. where are you from?,78. how old are you?,79. excuse me, whose bag is it?,excuse me, whose bags are they?,80. i beg you pardon? / pardon?,

25、81. excuse me. is this your bag?,s：excuse me. is this your bag? p：yes, its mine. any problem? s：can you open it? i need to check. p：ok. s：whats this, madam? p：its a computer. s：check is done. thank you.,dialog:,s：please take your bag and follow me. p：any problem? s：whats your name? p：andy. s：where a

26、re you from? p：japan. s：i beg you pardon? give me your ticket. p：. i come from iraq. s：how old are you? p：im twenty years old.,dialog:,82.how are you feeling?,id suggest you go to the medical center.,83. may i ask you a question?,84. do you like this one?,85.is this your baggage?,baggage 行李 luggage

27、美 行李,重點詞匯,86.for when?,s：hello, what can i do for you? p：i want to buy a ticket to guangzhou. s：for when? p：9:00 am. s：here you are. have a nice flight! p：thanks.,dialog:,復(fù)習(xí)與總結(jié),回答提問（8796句）,87.im not sure. 88.let me ask someone else.,回答提問,p：could you tell me where is the hotel booking office? s：sorry

28、, im not sure. let me ask someone else.,dialog:,89. its six thirty. 91. i understand/see.,時間表達(dá)方法一般來說，用英語表達(dá)時間有以下幾種方法：一.整點表達(dá)法：如果時間是整點，應(yīng)說：點鐘oclock(oclock可以省略)。如：its seven(oclock)a.m.now.現(xiàn)在是上午七點。its two oclock p.m.午后兩點。二.幾點幾分有兩種表達(dá)法：1.順讀法：按鐘點數(shù)分鐘數(shù)的順序，這種方法居多，也較簡單。如：6：18 six eighteen 7：30 seven thirty 2.逆讀法

29、：按分鐘數(shù)pastto鐘點數(shù)的順序表達(dá)。1.分鐘數(shù)不超過30(包含30)時，用分鐘數(shù)past鐘點數(shù)表達(dá)。如：6：05 five past six 8：10 ten past eight 10：20 twenty past ten 2.分鐘數(shù)超過30時，用分鐘數(shù)to鐘點數(shù)表達(dá)。其中分鐘數(shù)為60減去原分鐘數(shù)，鐘點數(shù)為下一個鐘點數(shù)，表示差幾分幾點。如：9：50 ten to ten 2：58 two to three 6：54 six to seven,時間表達(dá)方法一般來說，用英語表達(dá)時間有以下幾種方法：一.整點表達(dá)法：如果時間是整點，應(yīng)說：點鐘oclock(oclock可以省略)。如：its se

30、ven(oclock)a.m.now.現(xiàn)在是上午七點。its two oclock p.m.午后兩點。二.幾點幾分有兩種表達(dá)法：1.順讀法：按鐘點數(shù)分鐘數(shù)的順序，這種方法居多，也較簡單。如：6：18 six eighteen 7：30 seven thirty 2.逆讀法：按分鐘數(shù)pastto鐘點數(shù)的順序表達(dá)。1.分鐘數(shù)不超過30(包含30)時，用分鐘數(shù)past鐘點數(shù)表達(dá)。如：6：05 five past six 8：10 ten past eight 10：20 twenty past ten 2.分鐘數(shù)超過30時，用分鐘數(shù)to鐘點數(shù)表達(dá)。其中分鐘數(shù)為60減去原分鐘數(shù)，鐘點數(shù)為下一個鐘點數(shù)，

31、表示差幾分幾點。如：9：50 ten to ten 2：58 two to three 6：54 six to seven,p：could you tell me whats the time now? s：let me see. its six thirty. p：i see. thanks s：youre welcome.,dialog:,90. ill try my best. 92. thats the best i can do.,p：excuse me, i cant find my baggage. s：dont worry. let me ask someone else. wait a moment, please. ill try my best. p：how about my baggage? s：sorry, i cant find it. thats the best i can do. p：thank you all the same.,dialog:,93.the planes been delayed for 10 minutes.,