人力資源課程全學(xué)習(xí)資料（英文67頁）.doc

精品資料網(wǎng) 25 萬份精華管理資料 2 萬多集管理視頻講座 精品資料網(wǎng) 專業(yè)提供企管培訓(xùn)資料 Revision 01B Table of Contents STUDY GUIDE INTRODUCTION 4 REQUESTING HELP 4 HOW TO USE THIS STUDY GUIDE 5 TESTING AND STUDENT EVALUATION 6 SELECTING A PROCTOR FOR YOUR FINAL EXAMINATION 7 GRADING 7 CREDITS 8 COMMUNICATIONS 8 COURSE INFORMATION 9 TEXTBOOK 9 COURSE DESCRIPTION 9 COURSE OBJECTIVES 9 COURSE RESEARCH PAPER 10 QUESTIONS FOR COURSE RESEARCH PAPER 11 CHAPTER ONE HUMAN RESOURCE MANAGEMENT AN OVERVIEW 12 CHAPTER OBJECTIVES 12 CHAPTER OVERVIEW 12 CHAPTER EXERCISES 13 CHAPTER TWO THE ENVIRONMENT OF HUMAN RESOURCE MANAGEMENT 14 CHAPTER OBJECTIVES 14 CHAPTER OVERVIEW 14 CHAPTER EXERCISES 15 Columbia Southern University 24847 Commercial Avenue P O Box 3110 Orange Beach AL 36561 251 981 3771 Fax 251 981 3815 students columbiasouthern edu CHAPTER THREE EQUAL EMPLOYMENT OPPORTUNITY AND AFFIRMATIVE ACTION 16 CHAPTER OBJECTIVES 16 CHAPTER OVERVIEW 16 CHAPTER EXERCISES 17 CHAPTER FOUR JOB ANALYSIS AND HUMAN RESOURCE PLANNING 18 CHAPTER OBJECTIVES 18 CHAPTER OVERVIEW 18 CHAPTER EXERCISES 19 CHAPTER FIVE RECRUITMENT 20 CHAPTER OBJECTIVES 20 CHAPTER OVERVIEW 20 CHAPTER EXERCISES 21 CHAPTER SIX INTERNET RECRUITING 22 CHAPTER OBJECTIVES 22 CHAPTER OVERVIEW 22 CHAPTER EXERCISES 23 CHAPTER SEVEN SELECTION 24 CHAPTER OBJECTIVES 24 CHAPTER OVERVIEW 24 CHAPTER EXERCISES 25 CHAPTER EIGHT TRAINING AND DEVELOPMENT 26 CHAPTER OBJECTIVES 26 CHAPTER OVERVIEW 26 CHAPTER EXERCISES 27 UNIT ONE EXAM 28 CHAPTER NINE CAREER PLANNING AND DEVELOPMENT 37 CHAPTER OBJECTIVES 37 CHAPTER OVERVIEW 37 CHAPTER EXERCISES 38 CHAPTER TEN PERFORMANCE APPRAISAL 39 CHAPTER OBJECTIVES 39 CHAPTER OVERVIEW 39 CHAPTER EXERCISES 40 CHAPTER ELEVEN COMPENSATION 41 CHAPTER OBJECTIVES 41 CHAPTER OVERVIEW 41 CHAPTER EXERCISES 42 CHAPTER TWELVE BENEFITS AND OTHER COMPENSATION ISSUES 43 CHAPTER OBJECTIVES 43 CHAPTER OVERVIEW 43 CHAPTER EXERCISES 44 CHAPTER THIRTEEN A SAFE AND HEALTHY WORK ENVIRONMENT 45 CHAPTER OBJECTIVES 45 CHAPTER OVERVIEW 45 CHAPTER EXERCISES 46 CHAPTER FOURTEEN THE EVOLUTION OF LABOR UNIONS 47 CHAPTER OBJECTIVES 47 CHAPTER OVERVIEW 47 CHAPTER EXERCISES 48 CHAPTER FIFTEEN LABOR MANAGEMENT RELATIONS 49 CHAPTER OBJECTIVES 49 CHAPTER OVERVIEW 49 CHAPTER EXERCISES 50 CHAPTER SIXTEEN INTERNAL EMPLOYEE RELATIONS 51 CHAPTER OBJECTIVES 51 CHAPTER OVERVIEW 51 CHAPTER EXERCISES 52 CHAPTER SEVENTEEN GLOBAL HUMAN RESOURCE MANAGEMENT 53 CHAPTER OBJECTIVES 53 CHAPTER OVERVIEW 53 CHAPTER EXERCISES 54 UNIT TWO EXAM 55 STUDY GUIDE INTRODUCTION REQUESTING HELP In order to facilitate your studies a faculty member has been assigned to you and will serve as your Professor A letter with your professor s contact information will be mailed to you Your Professor will be available to answer questions you may have as you progress through your studies You should direct all course questions to your assigned Professor You are required to make at least three contacts with your professor A Contact Log to record these contacts with your professor is located after this introduction Please complete this contact log and return it with your Final Examination Request form We cannot stress enough how important it is that you take full advantage of these opportunities to establish an on going dialogue with your Professor You will find that these interactions with faculty will be quite useful in helping you to grasp concepts crystallize your thoughts and stay focused on your studies Earning a degree through directed studies is tough enough Use your faculty You ll be glad you did The Online Student Faculty Forum serves as Student Discussion Board that enables students to post messages to fellow students as well as faculty and staff members of CSU We hope this forum will foster a sense of camaraderie between you and your fellow students and assist you as you progress through your studies Only CSU Students and Alumni are permitted to use the forum When you first access the forum you will have to set up an account with your name and password The Student Services Department reviews all accounts to verify that the user is a student or alumni before allowing access The forum should greatly enhance your educational efforts here at CSU We encourage you to visit the forum regularly You can access the forum at the following address www columbiasouthern edu forum index html HOW TO USE THIS STUDY GUIDE Through summaries objectives study questions and practical exercises this Study Guide will help you assimilate the information presented in the text This course consists of lessons that are grouped into units As you begin each unit note the titles of the lessons that comprise that particular unit This will enable you to gain an understanding of the general subject being explored and to determine how the lessons relate to one another Each lesson begins with a brief introduction which will help you put the material in context and make it easier to know what s ahead Following the introduction there is a list of learning objectives Upon completing all the learning tasks for each lesson review the objectives to verify in your own mind that you have grasped the materials covered The Study Guide will instruct you to focus on particular portions of your text Read the assigned portions carefully and take notes to help you absorb the material After you have completed the assigned reading review the study questions listed immediately following the assignment there will typically be 5 8 of these questions for each lesson For each question make some notes to help formulate answers jotting down some of your ideas or key words Refer to the text freely in finalizing your answers The answers to the study questions may appear on the pages following the questions Compare your answers to those in the Study Guide This will help you establish a clear picture of the correct and complete answer After completing the study questions turn to the practical exercises that are listed at the end of the lesson not all lessons have practical exercises The exercises are an excellent way to apply the theories and concepts you have learned Each exercise will pose thought provoking questions that will assist you in crystallizing your conclusions Even though you are not required to write the answers to the practical exercises you are encouraged to do so TESTING AND STUDENT EVALUATION This course contains Unit Exams that can be found at the end of each Unit These exams are to be taken after you have studied all lessons in the unit Mark your answers to the exam questions on the enclosed answer sheets located after this introduction Remember to complete the information at the top of each answer sheet you use Write the course number course revision code exam type and exam number It is necessary to submit Unit Exams for grading after completing each unit The University will grade the exams then return the results to you in a timely manner When completing the Unit Exams you may use your textbooks and other available reference material for assistance It is important you put forth your best effort when taking these Unit Exams The scores you earn on these exams will be factored into your final grade for each course You will not be given an opportunity to improve your grade by retaking the unit exam Since these exams are open book and no time constraints are imposed you have an opportunity to check and double check your answers You should not send in the answer sheets until you are confident you have answered all the test items correctly Do not schedule your Final Exam until you have successfully completed all Unit Exams You must review the results of your Unit Exams and correct any questions you may have missed The purpose of this exercise is to help prepare you for the Final Exam When you are ready to take the Final Exam please submit the request form located after this introduction NOTE Keep in mind that the purpose for correcting your errors on the Unit Exams is to ensure you understand the course material before you take the Final Exam The corrections will not effect your Unit Exam scores Therefore we strongly encourage you to make certain that your original answers are correct SELECTING A PROCTOR FOR YOUR FINAL EXAMINATION Final examinations are to be administered to students by an approved Proctor on a date that is mutually convenient to both Examinations are ideally administered at testing centers to be found in local High Schools Trade and Vocational Schools or Colleges and Universities The Proctor must be a responsible and reputable third party for whom there is no conflict of interest or appearance of impropriety School officials counselors education directors supervisors etc are well suited for this purpose The Proctor verifies the examination was administered in the manner prescribed In the presence of the student the Proctor will then seal in the provided envelope the examination and answer sheet and forward to CSU Falsifying proctor information will result in invalidation of the examination and may be cause for termination Once you have selected your proctor complete the Examination Request form located at the end of this Introduction and mail or fax it to the University at least two weeks before you intend to sit for your exam The exam will be sent directly to your proctor GRADING Your grade for the course will be determined by your performance on the Unit and Final Exams The exams will be weighted as follows Unit Exams 30 Course Research Paper 30 Final Exam 40 Total 100 Letter grades will be assigned only at the end of the course Successful completion of the course requires an overall score of 70 or better The following scale will be used to determine your course grade A 90 100 B 80 89 C 70 79 D 60 69 F 59 and below CREDITS Upon successful completion of this course you will earn three 3 semester hours of college credit COMMUNICATIONS The office hours at Columbia Southern University are from 8 00 AM to 5 00 PM Central Standard Time Monday through Friday ADDRESSColumbia Southern University PO Box 3110 24847 Commercial Ave Orange Beach AL 36561 TELEPHONE 800 977 8449 or 251 981 3771 FAX 251 981 3815 E MAILStudent Servicesstudents columbiasouthern edu Bookstorebookstore columbiasouthern edu WEB SITEwww columbiasouthern edu NOTE Be sure to include your name student identification number and mailing address on all correspondence We hope you find this course interesting and informative COURSE INFORMATION TEXTBOOK Human Resource Management 8th edition by R Wayne Mondy Robert M Noe and Shane R Premeaux Copyright 2002 published by Prentice Hall ISBN 0 13 032280 6 COURSE DESCRIPTION This course covers the major aspects of human resource management It provides an assessment of the human resource management field Topics include equal employment opportunity job analysis strategic planning recruitment selection training and performance appraisal Compensation benefits safety and health and labor management relations are also included COURSE OBJECTIVES At the completion of this course the student will be able to 1 Describe the most central concerns of a human resource management department and why these aspects are important in today s society 2 Relate the history and present day situation regarding equal employment opportunity and affirmative action to include a discussion of political correctness vs fair practice 3 Describe the process of job analysis and indicators of performance including MBO TQM PAQ and GOJA 4 Write an effective job description by stipulating the key ingredients in such an endeavor 5 Describe the relationship between strategic planning and HR 6 Discuss the selection process including a concise analysis of interviewing review of applications and resumes selection tests and background investigations 7 Describe current organizational departments of Training and Development and where outsourcing is a viable alternative 8 Present an effective and practical process for evaluating training efforts 9 Compare and contrast good vs ineffective adult training in terms of delivery program development and needs assessment 10 Describe the process of career planning and development being sure to include a conclusion concerning the practical use of such endeavors in today s organizations 11 Analyze the current job market including a discussion of how middle age white males fare compared to minorities and younger applicants 12 Review at least three current approaches to performance appraisal and argue each one s merits and limitations 13 Present a concise overview of the field of compensation including the methods used to determine pay and grade levels within the corporation 14 Relate how benefits are currently affecting the corporate world in terms of being a viable means of compensation 15 Discuss the progress and problems of safety and healthy in yesterday s and today s work environment 16 Present a concise history of labor unions and the present status and power of such organizations in today s work world 17 Describe the legal and morale implications of internal employee relations including the discussion of disciplinary action collective bargaining grievance procedure arbitration and termination The student will show attainment of this knowledge by scoring at least a passing grade on the course unit and final exams COURSE RESEARCH PAPER Choose any three of the issues from the next section to research You can use your course text other books journals magazines newspapers your own experience or actually interview people Two three typed pages for each answer Your paper must meet the format requirements set forth in the Publication Manual of the American Psychological Association APA 4ed ISBN 1 55798 241 4 This paper must be in your own words Make certain to enclose any quoted materials in quotation marks and provide proper reference citation in the body of the paper see the APA manual Further the paper will be typed double spaced with 1 inch margins top bottom and sides As a minimum your paper must be securely stapled together no paper clips please The Research Paper will represent 30 of your final course grade This paper must be sent to Columbia Southern and returned prior to scheduling your final exam QUESTIONS FOR COURSE RESEARCH PAPER 1 Since EEO and legal requirements progress has been made establishing equal pay and providing jobs for minorities and women How much effort is being made to attract applicants who are of minority status What would be the average 45 year old white male s chances in landing a job be when competing with applicants who are of minority status female and or younger Is this fair legal Professional athletic teams don t hire based on quotas Positions are filled by the people who can perform the best Why shouldn t this be the case in business and education as well 2 Strategic Planning has come of age Organizations have mission statements and a strategic plan as well as often insisting that departments also have a strategic plan Strategic planning takes a significant amount of time and effort Follow up includes dates objectives are to be accomplished as well as specific people responsible for achieving the results Your assignment is to evaluate the effectiveness of strategic planning giving the pros and cons of this method for organizations 3 Organization X insists that employees are more than simply professionals and do an honest day s work but that they see their work at this organization as a calling At the managerial level if someone is out of the office on company business there is no compensatory time and working 10 hours per day is expected as well as at home and on some weekends Work comes first family and personal needs second In return the employee is fairly paid and retains their job unless job cuts are necessary to meet the organizational budget and needs What is your analysis of this situation Is it the way things need to be in a profit production centered world 4 What is the difference between working as a manager or supervisor in the United States compared to working in a country in Europe Compare the hours of work expected vacation times job security compensation relative to the specific conditions that country chance for advancement for people of different races ages and sex and retirement Cite research to back up your conclusions and thinking 5 Sexual harassment has become a dominant litigation issue in America No one argues that true cases of harassment need to be surfaced and legally handled But have things gone too far In one State situation if a child kisses another s face area below the eye the administrator is required to bring in the police for investigation and a written report In another study females have admitted bringing law suits not because of harassment but because they wanted to get even with tough bosses and couldn t find a better way of expressing their anger Based on what you find and think regarding sexual harassment comment on this issue CHAPTER ONE HUMAN RESOURCE MANAGEMENT AN OVERVIEW CHAPTER OBJECTIVES After completing this chapter the student should be able to 1 Identify the human resource management functions 2 Explain how organizations are adjusting to human resource restructuring trends 3 Explain the need for human resources to be a strategic partner 4 Compare and contrast executives generalists and specialists 5 Describe the changes that occur in the human resource function as a firm grows larger and more complex 6 Explain the nature of the professionalization of human resources and the direction it has taken 7 Define ethics and relate ethics to human resource management These objectives are taken from page 1 of your course text Human Resource Management 8th edition by Mondy Noe and Preameaux CHAPTER OVERVIEW In the first part of the chapter the basic human resource management functions are discussed Next the chapter addresses human resource restructuring trends and the human resource manager as a strategic partner Then the impact of technology is reviewed The dist