酒店專業(yè)術語一覽表.doc

酒店專業(yè)術語一覽表中文英文英文全稱酒店HotelHotel前臺Front DeskFront Desk總服務臺Front OfficeFront Office客房部HousekeepingHousekeeping預訂部ReservationsReservations餐務部F&B Dept.Food and Beverage人事部PersonnelPersonnel工程部EngineeringEngineering維修部Repair and MaintenanceRepair and Maintenance銷售部SalesSales宴會部BanquetsBanquets財務部AccountingAccounting辦公室OfficeOffice商務中心Business CenterBusiness Center安全保衛(wèi)部SecuritySecurity綜合部MiscellaneousMiscellaneous電腦中心Computer CenterComputer Center程控機房PBX / PABXTelephone Department餐廳RestaurantRestaurant酒吧BarBar桑拿SaunaSauna咖啡廳Coffee ShopCoffee Shop洗衣房laundrylaundry游泳池Swimming poolSwimming pool理發(fā)廳Barber shopBarber shop美容廳Beauty SalonBeauty Salon健身俱樂部Health clubHealth club娛樂中心RecreationRecreation客房RoomGuestroom營業(yè)點POSPoint of Sale客房：單人間SingleSingle雙人間DoubleDouble豪華單人間QueenQueen特豪華單人間KingKing三人間TripleTriple四人間客房QuadQuad or Quadruple雙人套間Twin-DoubleTwin-double or Double-Double兩用套間StudioStudio小套間Mini-SuiteMini-Suite or Junior Suite大套間SuiteSuite標準間TwinTwin室內連房Conn. RoomConnecting Room室外毗連房Adjo. RoomAdjoining Room海濱小舍CabanaCabana免費房CompComplimentary殘疾人客房Handicap RoomsHandicap Rooms自用房House UseHouse Use迎送好客套間Hospltality SuiteHospltality Suite大廈屋頂套間Penthouse SuitePenthouse Suite維修房OOOOut-of-Order非賣房OOIOut of Inventory臟房DirtyDirty清掃房ClearingClearing清潔房CleanedCleaned已檢房ReadyReady可用房V/CVacant and Ready占用房OccupiedOccupied延長停留客房Stay-overStay-over未整理房On-ChangeOn-Change已租用但客人未使用房Sleep-outSleep-out跑帳房SkipperSkipper錯誤占用房間SleeperSleeper客人暫時不能進入房Lock-outLock-out房類TypeType房號Room No.Room No.房價代碼RateCodeRateCode價類ClassClass房價RateRate門市價List RateList Rate房數RoomsNo. Rooms占用數OccupiedRooms Occupied批準出租客房數AuthorizedRooms Authorized已出租客房數SoldRooms Sold可用房數AvailableRooms Available預訂數ReservationNo. of Reservation其他:其他要求Other RequestsOther Requests欄桿小床CribCrib室內連房ConnectingConnecting陽臺BalconyBalcony折迭加床RollawayRollaway室外毗連房AdjacentAdjacent游泳池觀景Pool overlookPool overlook客人GuestGuest旅行社Travel Agent/TATravel Agent代理AgencyAgency團隊GroupGroup公司Comp.Company地區(qū)經營管理總裁DirectorArea Director總經理ManagerGeneral manager and ownership副總經理Assistant Mana.Assistant Manager住店經理Resident Mana.Resident Manager行政助理Admin. AssistantAdministrative Assistant區(qū)域銷售主任Regional DirectorRegional Director地區(qū)財務總監(jiān)Area ControllerArea Controller客房部經理Executive HousekeeperExecutive Housekeeper總服務臺經理Front Office ManagerFront Office Manager工程部經理Chief EngineerChief Engineer安全保衛(wèi)部經理Director SecurityDirector Security人事部經理Director PersonnelDirector Personnel餐務部經理F&B DirectorFood and Beverage Director銷售部經理Director SalesDirector Sales財務部經理ControllerController部門副經理Assistant Front Office ManagerAssistant Front Office Manager宴會部主任Director of CarteringDirector of Cartering餐務部副經理Assistant F&B DirectorAssistant Foot&Beverage Director銷售部主任Sales ManagerSales Manager餐務財務主任Food&Beverage ControllerFood&Beverage Controller餐廳經理Restaurant ManagerRestaurant Manager財務部副經理Assistant ControllerAssistant Controller預訂部主任Reservations ManagerReservations Manager服務主管Superintendent of ServicesSuperintendent of Services跑菜部主管Outlet ManagerOutlet Manager廚師長Executive ChefExecutive Chef服務員主管Executive StewardExecutive Steward采購主管Purchasing AgentPurchasing Agent收銀員CashiersCashiers夜班會計Night AuditorNight Auditor辦公人員ClerkClerk客房部經理HousekeeperHousekeeper領班InspectorInspector客房服務員Housekeeping StaffHousekeeping Staff總服務臺工作人員Front Desk ClerkFront Desk Clerk市場員SalesManSalesMan審計人AuditorAuditor批準人ApprovedApproved審閱者Reviewed byReviewed by操作員OperatorOperator取消預訂CancellationCancellation預訂客人ReservationReservation擔保預訂客人GuaranteedGuaranteed Reservation結帳離店客人Check-outsCheck-outs預訂而未到客人No-showsNo-shows臨時來下榻的客人Walk-insWalk-ins散客TransientTransient過夜客人S/OStay Over將離客人DueDue to Checkout延長下榻日期的賓客OverstaysOverstays提前結帳離店的客人UnderstaysUnderstays貴賓V.I.P.Very Important Person姓名NameName性別SexSex姓LastLast/Family Name名FirstFirst狀態(tài)StatusStatus生日Birth.Birthday年齡AgeAge國家CountryCountry電話Tel.Telephone傳真FaxFax地址Addr.Address郵政編碼ZipZip CodeEmailEmailEmail簽名Sign.Signature班次ShiftShift團號Group No.Group No.公司號Corp No.Corporation No.組GroupGroup帳號AccntAccount住客卡號CardIdCardId市場碼Market CodeMarket Code聯系人CoordinatorCoordinator聯系人電話ContractPhoneContractPhone人數PersNo. Persons成人AdultsAdults兒童ChildrenChildren男賓數MalesMales女賓數FemalesFemales房數RoomsNo. Rooms結帳方式MOSMode of Settle確認否ConfirmedConfirmed確認方式ConfirmConfirm確認日期Confirm DateConfirm Date接待方式Rece.Rece.信用限額Credit LimitCredit Limit來處Come FromCome From目的地DestinationDestination優(yōu)惠原因Override CodeOverride Code公司帳號CorpAccntCorpAccnt團隊帳號GroupAccntGroupAccnt旅行代理號TAAccntTA Accnt客人歷史檔案號ProfileNoProfileNo證件類型CertTypeType of Certification證件號碼IDIdentification簽證類型VisaTypeVisaType失效日期ExpireDateExpireDate航班號FlightFlight首選房號Prefer RoomPrefer Room喜愛房風格PreferStylePreferStyle上次住店房價代碼LastRateCodeLastRateCode上次住