2016-2017-1酒店英語1教學(xué)計(jì)劃及教案

1、教師工作本教務(wù)處制課程分析與實(shí)施計(jì)劃一、課程設(shè)置(為什么上這門課?)1 課程定位（依據(jù)人才培養(yǎng)目標(biāo)設(shè)置課程，課程性質(zhì)明確，注意涉及的前導(dǎo)與后驅(qū)相關(guān)課程）本門課程是酒店管理專業(yè)在一年級(jí)上學(xué)期開設(shè)的專業(yè)課程。依據(jù)高職酒店管理專業(yè)的人才培養(yǎng)目標(biāo)，運(yùn)用英語進(jìn)行崗位服務(wù)和溝通是高端酒店服務(wù)與管理從業(yè)人員必備的一項(xiàng)職業(yè)技能。因此，酒店三大業(yè)務(wù)部門的崗位服務(wù)英語學(xué)習(xí)是貫穿整個(gè)酒店管理專業(yè)專科學(xué)習(xí)過程的專業(yè)核心課程。這門課程針對(duì)高職高專酒店管理專業(yè)學(xué)生開設(shè)，為他們能夠從事酒店行業(yè)特別是勝任高端酒店服務(wù)行業(yè)的崗位打下基礎(chǔ)。前導(dǎo)課程包括大學(xué)英語、形象禮儀等，它要支撐的后續(xù)課程主要是頂崗實(shí)習(xí)。2課程教學(xué)目標(biāo)（包括知

2、識(shí)目標(biāo)、能力目標(biāo)和素質(zhì)目標(biāo)，符合人才培養(yǎng)目標(biāo)要求）1、知識(shí)目標(biāo)：掌握酒店前廳部門對(duì)客服務(wù)的基本環(huán)節(jié)，專業(yè)術(shù)語的英文表達(dá)，典型工作情景的英文對(duì)話。2、能力目標(biāo)：能夠根據(jù)酒店前廳部門的工作需要使用英語對(duì)客服務(wù)。3、素質(zhì)目標(biāo)：培養(yǎng)學(xué)生對(duì)本專業(yè)和職業(yè)的熱愛，樹立良好的職業(yè)道德，培養(yǎng)學(xué)生具備一定的職業(yè)心理素質(zhì)、服務(wù)意識(shí)、團(tuán)隊(duì)協(xié)作精神、敬業(yè)精神。3課程設(shè)計(jì)（理念先進(jìn)，思路清晰，與行業(yè)企業(yè)共同開發(fā)課程，課程實(shí)施注重工學(xué)結(jié)合）本門課程的學(xué)習(xí)針對(duì)性很強(qiáng)，即掌握如何順利使用英語進(jìn)行酒店前廳部門主要崗位的對(duì)客服務(wù)工作。英語學(xué)習(xí)的重點(diǎn)不再是側(cè)重英語語法和詞匯上，而在于對(duì)學(xué)生進(jìn)行崗位英語的對(duì)客服務(wù)訓(xùn)練上，讓學(xué)生能夠了解

3、崗位基本專業(yè)術(shù)語的表達(dá)、常用句型、典型工作對(duì)話等。讓學(xué)生在每一單元的學(xué)習(xí)之初就明了本單元的學(xué)習(xí)目標(biāo)，然后根據(jù)自己的學(xué)習(xí)基礎(chǔ)擬定需要完成的項(xiàng)目。在授課過程中可以根據(jù)學(xué)生的層次設(shè)計(jì)難易程度不同的模擬訓(xùn)練任務(wù)。最后，讓學(xué)生能從有控制的和模仿訓(xùn)練中讓學(xué)生積累技能從而向靈活自如地運(yùn)用轉(zhuǎn)變。二、教學(xué)內(nèi)容(上什么內(nèi)容?)1 內(nèi)容選取（包括知識(shí)內(nèi)容、技能內(nèi)容與素質(zhì)內(nèi)容，選取體現(xiàn)先進(jìn)性、針對(duì)性和適用性）1、 客房預(yù)訂。2、 接待入住。3、 禮賓服務(wù)。4、 外幣兌換服務(wù)。5、 總機(jī)。6、 問訊處。7、 處理投訴。8、 結(jié)賬離店。2 內(nèi)容序化(模塊化)（根據(jù)工作任務(wù)、項(xiàng)目及工作過程程序化教學(xué)內(nèi)容，安排科學(xué)，符合職業(yè)

4、成長(zhǎng)規(guī)律和學(xué)生認(rèn)知規(guī)律）1、 專業(yè)術(shù)語2、 典型對(duì)話3、 工作程序4、 常用句型5、 模擬訓(xùn)練3 表現(xiàn)形式（教學(xué)內(nèi)容表現(xiàn)形式體現(xiàn)齊備性、適用性、先進(jìn)性）1、 PPT課件2、 典型對(duì)話材料 三、教學(xué)設(shè)計(jì)(如何上?)1 教學(xué)模式（以學(xué)生為主體，以工學(xué)結(jié)合為切入點(diǎn)，有針對(duì)性的設(shè)計(jì)教學(xué)模式，充分體現(xiàn)“教、學(xué)、做”合一的教學(xué)模式，企業(yè)參與對(duì)教學(xué)模式的評(píng)價(jià)，注意教學(xué)反饋和改進(jìn)）1、 定目標(biāo)2、 引對(duì)話3、 講單詞4、 析對(duì)話5、 總句型6、 練模擬7、 做練習(xí)8、 總重點(diǎn)2 教學(xué)方法與手段（根據(jù)課程內(nèi)容與學(xué)生特點(diǎn)選擇恰當(dāng)?shù)慕虒W(xué)方法，靈活多樣的選擇教學(xué)手段，恰當(dāng)運(yùn)行現(xiàn)代教育技術(shù)與虛擬現(xiàn)實(shí)技術(shù)） 案例分析模擬

5、情景訓(xùn)練小組展示3 保障條件（滿足課程實(shí)訓(xùn)要求的專兼結(jié)合的教師隊(duì)伍、實(shí)訓(xùn)條件，所具備的教學(xué)環(huán)境） 多媒體教學(xué)設(shè)備四、教學(xué)組織與實(shí)施(過程怎樣?)1 組織實(shí)施（教學(xué)過程體現(xiàn)實(shí)踐性、開放性和職業(yè)性）1、 引導(dǎo)學(xué)生擬定單元學(xué)習(xí)目標(biāo)2、 討論單元學(xué)習(xí)主題3、 分小組學(xué)習(xí)典型對(duì)話4、 講解專業(yè)術(shù)語、新單詞5、 重新回到典型對(duì)話進(jìn)行分析6、 引導(dǎo)學(xué)生從典型對(duì)話中歸納工作過程以及常用句型7、 講解常用句型8、 模擬訓(xùn)練9、 完成課后練習(xí)10、 總結(jié)單元學(xué)習(xí)重點(diǎn)2 學(xué)生評(píng)價(jià)方案（報(bào)告、作業(yè)、實(shí)踐、筆記、學(xué)生互評(píng)、考勤等，標(biāo)明各項(xiàng)分值比例） 出勤20% 平時(shí)作業(yè)20%課堂訓(xùn)練20% 期末考試40%3教學(xué)預(yù)期效果

6、1、熟悉酒店前廳部門的服務(wù)用語英語專業(yè)詞匯和表達(dá)。2、能在前廳服務(wù)崗位上根據(jù)工作情景使用常用英語服務(wù)句型。3、能用英語完成前廳部門基本對(duì)客服務(wù)過程。五、改革與創(chuàng)新1 改革與創(chuàng)新點(diǎn)（在課程設(shè)置、內(nèi)容選取、教學(xué)設(shè)計(jì)及組織實(shí)施等方面所做的改革與創(chuàng)新）1、 重構(gòu)學(xué)習(xí)過程，適當(dāng)打亂教程安排，引導(dǎo)學(xué)生主動(dòng)學(xué)習(xí)。2、 通過讓學(xué)生參與到學(xué)習(xí)目標(biāo)的制定，更有目的性的進(jìn)行學(xué)習(xí)。3、 模擬訓(xùn)練針對(duì)不同基礎(chǔ)學(xué)生進(jìn)行。2 可資共享與借鑒的內(nèi)容（本門課程對(duì)其他同類課程或相關(guān)課程教學(xué)可資共享與借鑒的內(nèi)容） 教案 課 題： Chapter 1 Reservation 課 型：Lecture周 次：6 課 時(shí)：2授課時(shí)間： 地

7、 點(diǎn)：教學(xué)目標(biāo)：（結(jié)合崗位知識(shí)、能力、素質(zhì)目標(biāo)確定）1. Be familiar with the terms and useful phrases in making room reservations.教學(xué)重難點(diǎn)分析：1. New words and phrases 2. working procedure教學(xué)過程：Step one Introduction about the course (10m)1. The purpose of setting the courseWhy do we set this course for you in this semester?2. About

8、 the contents3. About the assessment4. Qualification of attending the final examStep two Lead-in (5m)Question and discussionStep three Set learning objectives (5m)Step four sample dialogues (45m)1. pair worksTasks: a. role reading b. find difficult words and sentences2. collect difficult words and s

9、entences from students3. students explain 4. teachers explainStep five new words and technical terms (25m)PronunciationUsageRolling the ballPunishment: if clogged by some students, repeat the words for three times the whole class教案 課 題：Unit 1 Room reservation 課 型：Lecture周 次：6 課 時(shí)：2授課時(shí)間： 地 點(diǎn)：教學(xué)目標(biāo)：（結(jié)合

10、崗位知識(shí)、能力、素質(zhì)目標(biāo)確定）1. Use sentence patterns skillfully in working situations教學(xué)重難點(diǎn)分析：1. sentence patterns2. put into English orally教學(xué)過程：Step one Warm-up (5m)ReviewStep two sample dialogues (20m)1. Analyze working proceduretask2. Collect sentence patterntask3. Listening material and readingStep three sent

11、ence patterns (30m)TasksStep four classroom activities (35m)教案 課 題：Unit 1 Room reservation 課 型：Lecture周 次：7 課 時(shí)：2授課時(shí)間： 地 點(diǎn)：教學(xué)目標(biāo)：（結(jié)合崗位知識(shí)、能力、素質(zhì)目標(biāo)確定）1. Grasp some knowledge about room reservation2. Make situational dialogues fluently教學(xué)重難點(diǎn)分析：1. confirmation2. making dialogues教學(xué)過程：Step one Review (5m)Ste

12、p two Extended reading (25m)Step three Exercises (45m)Step four making dialogues (10m)Step five Key points in the unit (5m)教案 課 題：Unit 1 Room reservation 課 型：Practice周 次：7 課 時(shí)：2授課時(shí)間： 地 點(diǎn)：教學(xué)目標(biāo)：（結(jié)合崗位知識(shí)、能力、素質(zhì)目標(biāo)確定）1. Making situational dialogues fluently2. Become a qualified reservationist教學(xué)重難點(diǎn)分析：1. Key

13、 information in reservation2. Confirmation教學(xué)過程：Step one Preparation (5m)Step two Presentations (80m)Choose by students1. 5 scores: making a situational dialogue 2. 3.5 scores: present a standard working dialogue that is made by teacher3. 2 scores: present a simple dialogue that is made by teacherSte

14、p three Summary (5m)教案 課 題：Unit 2 Reception 課 型：Lecture周 次：8 課 時(shí)：2授課時(shí)間： 地 點(diǎn)：教學(xué)目標(biāo)：（結(jié)合崗位知識(shí)、能力、素質(zhì)目標(biāo)確定）1. Be familiar with the terms and useful phrases in Reception教學(xué)重難點(diǎn)分析：1. New words and phrases 2. working procedure教學(xué)過程：Step one Lead-in (5m)Question and discussionStep two Set learning objectives (5m)S

15、tep three sample dialogues (50m)1. pair worksTasks: a. role reading b. find difficult words and sentences2. collect difficult words and sentences from students3. students explain 4. teachers explainStep four new words and technical terms (30m)PronunciationUsageRolling the ballPunishment: if clogged

16、by some students, repeat the words for three times the whole class教案 課 題：Unit 2 Reception 課 型：Lecture周 次：8 課 時(shí)：2授課時(shí)間： 地 點(diǎn)：教學(xué)目標(biāo)：（結(jié)合崗位知識(shí)、能力、素質(zhì)目標(biāo)確定）1. Use sentence patterns skillfully in working situations教學(xué)重難點(diǎn)分析：1. sentence patterns2. put into English orally教學(xué)過程：Step one Warm-up (5m)ReviewStep two sam

17、ple dialogues (20m)1. Analyze working proceduretask2. Collect sentence patterntask3. Listening material and readingStep three sentence patterns (30m)TasksStep four classroom activities (35m)教案 課 題：Unit 2 Reception 課 型：Lecture周 次：9 課 時(shí)：2授課時(shí)間： 地 點(diǎn)：教學(xué)目標(biāo)：（結(jié)合崗位知識(shí)、能力、素質(zhì)目標(biāo)確定）1. Grasp some knowledge about r

18、eception2. Make situational dialogues fluently教學(xué)重難點(diǎn)分析：1. registering2. notice教學(xué)過程：Step one Review (5m)Step two Extended reading (25m)Step three Exercises (45m)Step four making dialogues (10m)Preparation for presentationGiven two: simple and standard one prepared by teacherLeave one: difficult one fo

19、r high level students to compose by themselvesStep five Key points in the unit (5m)教案 課 題：Unit 2 Reception 課 型：Practice周 次：9 課 時(shí)：2授課時(shí)間： 地 點(diǎn)：教學(xué)目標(biāo)：（結(jié)合崗位知識(shí)、能力、素質(zhì)目標(biāo)確定）1. Making situational dialogues fluently2. Become a qualified receptionist教學(xué)重難點(diǎn)分析：1. Key information in reception2. three types guests教學(xué)過

20、程：Step one Preparation (5m)Step two Presentations (80m)Choose by students1. 5 scores: making a situational dialogue 2. 3.5 scores: present a standard working dialogue that is made by teacher3. 2 scores: present a simple dialogue that is made by teacherStep three Summary (5m)教案 課 題：Unit 3 Bell servic

21、e 課 型：Lecture周 次：10 課 時(shí)：2授課時(shí)間： 地 點(diǎn)：教學(xué)目標(biāo)：（結(jié)合崗位知識(shí)、能力、素質(zhì)目標(biāo)確定）1. Be familiar with the terms and useful phrases in bell service教學(xué)重難點(diǎn)分析：1. New words and phrases 2. working procedure教學(xué)過程：Step one Lead-in (5m)Question and discussionStep two Set learning objectives (5m)Step three sample dialogues (50m)1. pai

22、r worksTasks: a. role reading b. find difficult words and sentences2. collect difficult words and sentences from students3. students explain 4. teachers explainStep four new words and technical terms (30m)PronunciationUsageRolling the ballPunishment: if clogged by some students, repeat the words for

23、 three times the whole class教案 課 題：Unit 3 Bell service 課 型：Lecture周 次：10 課 時(shí)：2授課時(shí)間： 地 點(diǎn)：教學(xué)目標(biāo)：（結(jié)合崗位知識(shí)、能力、素質(zhì)目標(biāo)確定）1. Use sentence patterns skillfully in working situations教學(xué)重難點(diǎn)分析：1. sentence patterns2. put into English orally教學(xué)過程：Step one Warm-up (5m)ReviewStep two sample dialogues (20m)1. Analyze work

24、ing proceduretask2. Collect sentence patterntask3. Listening material and readingStep three sentence patterns (30m)TasksStep four classroom activities (35m)教案 課 題：Unit 3 Bell service 課 型：Lecture周 次：11 課 時(shí)：2授課時(shí)間： 地 點(diǎn)：教學(xué)目標(biāo)：（結(jié)合崗位知識(shí)、能力、素質(zhì)目標(biāo)確定）1. Grasp some knowledge about bell service2. Make situational

25、 dialogues fluently教學(xué)重難點(diǎn)分析：1. introduction of the room facilities2. making dialogues教學(xué)過程：Step one Review (5m)Step two Extended reading (25m)Step three Exercises (45m)Step four making dialogues (10m)Preparation for presentationGiven two: simple and standard one prepared by teacherLeave one: difficult

26、 one for high level students to compose by themselvesStep five Key points in the unit (5m)教案 課 題：Unit 3 Bell service 課 型：Practice周 次：11 課 時(shí)：2授課時(shí)間： 地 點(diǎn)：教學(xué)目標(biāo)：（結(jié)合崗位知識(shí)、能力、素質(zhì)目標(biāo)確定）1. Making situational dialogues fluently2. Become a qualified bellman教學(xué)重難點(diǎn)分析：1. Key information in reservation2. Confirmation教

27、學(xué)過程：Step one Preparation (5m)Step two Presentations (80m)Choose by students1. 5 scores: making a situational dialogue 2. 3.5 scores: present a standard working dialogue that is made by teacher3. 2 scores: present a simple dialogue that is made by teacherStep three Summary (5m)教案 課 題：Unit 4 Telephone

28、 operator 課 型：Lecture周 次：12 課 時(shí)：2授課時(shí)間： 地 點(diǎn)：教學(xué)目標(biāo)：（結(jié)合崗位知識(shí)、能力、素質(zhì)目標(biāo)確定）1. Be familiar with the terms and useful phrases in operating telephones教學(xué)重難點(diǎn)分析：1. New words and phrases 2. working procedure教學(xué)過程：Step one Lead-in (5m)Question and discussionStep two Set learning objectives (5m)Step three sample dialo

29、gues (50m)1. pair worksTasks: a. role reading b. find difficult words and sentences2. collect difficult words and sentences from students3. students explain 4. teachers explainStep five new words and technical terms (30m)PronunciationUsageRolling the ballPunishment: if clogged by some students, repe

30、at the words for three times the whole class教案 課 題：Unit 4 Telephone operator 課 型：Lecture周 次：12 課 時(shí)：2授課時(shí)間： 地 點(diǎn)：教學(xué)目標(biāo)：（結(jié)合崗位知識(shí)、能力、素質(zhì)目標(biāo)確定）1. Use sentence patterns skillfully in working situations教學(xué)重難點(diǎn)分析：1. sentence patterns2. morning call教學(xué)過程：Step one Warm-up (5m)ReviewStep two sample dialogues (20m)1. A

31、nalyze working proceduretask2. Collect sentence patterntask3. Listening material and readingStep three sentence patterns (30m)TasksStep four classroom activities (35m)教案 課 題：Unit 4 Telephone operator 課 型：Lecture周 次：13 課 時(shí)：2授課時(shí)間： 地 點(diǎn)：教學(xué)目標(biāo)：（結(jié)合崗位知識(shí)、能力、素質(zhì)目標(biāo)確定）1. Grasp some knowledge about telephone oper

32、ator2. Make situational dialogues fluently教學(xué)重難點(diǎn)分析：1. different kinds of calls2. telephone fees教學(xué)過程：Step one Review (5m)Step two Extended reading (25m)Step three Exercises (45m)Step four making dialogues (10m)Preparation for presentationGiven two: simple and standard one prepared by teacherLeave one:

33、 difficult one for high level students to compose by themselvesStep five Key points in the unit (5m)教案 課 題：Unit 4 Telephone operator 課 型：Practice周 次：13 課 時(shí)：2授課時(shí)間： 地 點(diǎn)：教學(xué)目標(biāo)：（結(jié)合崗位知識(shí)、能力、素質(zhì)目標(biāo)確定）1. Making situational dialogues fluently2. Become a qualified operator教學(xué)重難點(diǎn)分析：1. Key information in telephone

34、operator2. morning call教學(xué)過程：Step one Preparation (5m)Step two Presentations (80m)Choose by students1. 5 scores: making a situational dialogue 2. 3.5 scores: present a standard working dialogue that is made by teacher3. 2 scores: present a simple dialogue that is made by teacherStep three Summary (5m

35、)教案 課 題：Unit 5 Complaints 課 型：Lecture周 次：14 課 時(shí)：2授課時(shí)間： 地 點(diǎn)：教學(xué)目標(biāo)：（結(jié)合崗位知識(shí)、能力、素質(zhì)目標(biāo)確定）1. Be familiar with the terms and useful phrases about handling complaints教學(xué)重難點(diǎn)分析：1. New words and phrases 2. working procedure教學(xué)過程：Step one Lead-in (5m)Question and discussionStep two Set learning objectives (5m)Step

36、three sample dialogues (45m)1. pair worksTasks: a. role reading b. find difficult words and sentences2. collect difficult words and sentences from students3. students explain 4. teachers explainStep four new words and technical terms (25m)PronunciationUsageRolling the ballPunishment: if clogged by s

37、ome students, repeat the words for three times the whole class教案 課 題：Unit 5 Complaints 課 型：Lecture周 次：14 課 時(shí)：2授課時(shí)間： 地 點(diǎn)：教學(xué)目標(biāo)：（結(jié)合崗位知識(shí)、能力、素質(zhì)目標(biāo)確定）1. Use sentence patterns skillfully in working situations教學(xué)重難點(diǎn)分析：1. making apologies2. explaining regulations教學(xué)過程：Step one Warm-up (5m)ReviewStep two sample

38、dialogues (20m)1. Analyze working proceduretask2. Collect sentence patterntask3. Listening material and readingStep three sentence patterns (30m)TasksStep four classroom activities (35m)教案 課 題：Unit 5 Complaints 課 型：Lecture周 次：15 課 時(shí)：2授課時(shí)間： 地 點(diǎn)：教學(xué)目標(biāo)：（結(jié)合崗位知識(shí)、能力、素質(zhì)目標(biāo)確定）1. Grasp some knowledge about han

39、dling complaints2. Make situational dialogues fluently教學(xué)重難點(diǎn)分析：1.making apologies2. comfort guests教學(xué)過程：Step one Review (5m)Step two Extended reading (25m)Step three Exercises (45m)Step four making dialogues (10m)Preparation for presentationGiven two: simple and standard one prepared by teacherLeave o

40、ne: difficult one for high level students to compose by themselvesStep five Key points in the unit (5m)教案 課 題：Unit 5 Complaints 課 型：Practice周 次：15 課 時(shí)：2授課時(shí)間： 地 點(diǎn)：教學(xué)目標(biāo)：（結(jié)合崗位知識(shí)、能力、素質(zhì)目標(biāo)確定）1. Making situational dialogues fluently2. Deal with complaints successfully教學(xué)重難點(diǎn)分析：1. working procedure2. dealing

41、principles教學(xué)過程：Step one Preparation (5m)Step two Presentations (80m)Choose by students1. 5 scores: making a situational dialogue 2. 3.5 scores: present a standard working dialogue that is made by teacher3. 2 scores: present a simple dialogue that is made by teacherStep three Summary (5m)教案 課 題：Unit

42、6 Paying the bill and checking out 課 型：Lecture周 次：16 課 時(shí)：2授課時(shí)間： 地 點(diǎn)：教學(xué)目標(biāo)：（結(jié)合崗位知識(shí)、能力、素質(zhì)目標(biāo)確定）1. Be familiar with the terms and useful phrases in checking out教學(xué)重難點(diǎn)分析：1. New words and phrases 2. working procedure教學(xué)過程：Step one Lead-in (5m)Question and discussionStep two Set learning objectives (5m)Step t

43、hree sample dialogues (45m)1. pair worksTasks: a. role reading b. find difficult words and sentences2. collect difficult words and sentences from students3. students explain 4. teachers explainStep four new words and technical terms (25m)PronunciationUsageRolling the ballPunishment: if clogged by some students, repeat the words for three times the whole class教案 課 題：Unit 6 Paying the bill and c