抱怨信寫法的課件

1、如何寫投訴信 A letter of complaint,1.Letters of complaint ( 抱怨信 ) : 購買的商品發(fā)現(xiàn)有毛病,對商品質(zhì)量, 或某項(xiàng)服務(wù)不滿意, 你會(huì)寫信投訴,但需注意的是寫投訴信是為了求得解決問題而不是泄憤，因此寫信時(shí)態(tài)度要誠懇、禮貌委婉。 2. 格式: 稱呼不必寫出收信人的姓名, 只需簡單地寫 Dear Sir 3. 一般包括三個(gè)內(nèi)容: 1). 寫信的目的 2). 投訴或抱怨的內(nèi)容/原因 3). 處理意見和要求.書寫簡潔,開門見山,直截了當(dāng).,常用套語,A投訴信開頭常用句式(beginning) 1. Im writing to you for (投訴原因

2、). 2. Im writing to complain about (投訴原因). 3.I am writing to express my disappointment with . 4. Im sorry to bother you but .,B. 主體（body） 1. There are some problems with . Firstly/To begin with/In the first place, (首先：抱怨的第一個(gè)方面). Secondly/In the second place, (其次：抱怨的第二個(gè)方面)/Whats worse(更糟糕的是), . 2. Ho

3、wever, What is more, Therefore, 3. Im eager to know whether . 4. Id like a full refund/a new one if possible.,C.投訴信結(jié)尾(ending),1. I would appreciate it if you could take my complaint into consideration. 2. I would be grateful if you could settle my complaint as soon as possible. 3. Im really looking

4、forward to your reply.,寫作模板,Dear _, Im writing to complain about . There are something wrong with . To begin with, . What is worse, .Im eager to know whether you . I would appreciate it if you could take my complaint into consideration.Im really looking forward to your reply. Yours sincerely, (署名),D

5、ear Sir , Im writing to say that Im not satisfied with the fridge I bought two weeks ago . I found something wrong with it . In the first place, the “ COLD CONTROL ” doesnt work well . In the second place , when it starts it makes a loud noise . I rang your service center several times , but nobody

6、came . I hope youll look into the matter and send someone to repair it or change another one for me . Or else(否則，要不然) , take back the fridge and Ill get my refund . Im looking forward to your reply . Thank you . Yours sincerely , Li Lan,假設(shè)你是李華。最近在某購物網(wǎng)站買了一部電子詞典，使用幾天后，發(fā)現(xiàn)它經(jīng)常死機(jī)（出故障）而且耗電很快。請你給賣家寫一封投訴信。 注意：1、詞數(shù)100字左右； 2、可適當(dāng)增