旅游專業(yè)英語(yǔ)課件

1、Chapter ThreeEnglish for a Tour Guide,Contents,Meeting on Arrival,Sightseeing,Shopping,Recreation,Handing Emergency Case,Section 1,Section 2,Section 3,Section 4,Section 5,Section 1,學(xué)會(huì)用英語(yǔ)與客人有效溝通，證實(shí)客人身 份及詢問(wèn)有關(guān)旅途事宜 熟練掌握與本話題相關(guān)的專業(yè)英語(yǔ)詞匯及常用句型表達(dá) 練習(xí)用英語(yǔ)迎接客人 學(xué)會(huì)英文歡迎詞的規(guī)范寫(xiě)作 學(xué)會(huì)英語(yǔ)眾歡迎客人的禮儀,Study Objectives,Section 1,P

2、art One Background Material,Question: How to meet the tourists on arrival,Tips for reference As a receptionist at a travel service, when you meet the tourists, the following eleven steps are for your references,SEC 2,SEC 3,SEC 4,SEC 5,SEC 1,1. Arrival at the meeting sites on time. 2. Greeting the gr

3、oup. 3. Liaise with the group leader. 4. Give Self-introduction. 5. Lead them to the coach,Part One Background Material,SEC 2,SEC 3,SEC 4,SEC 5,SEC 1,6. Make a welcome speech. 7. Brief the local condition and introduce the hotel. 8. Distribute pamphlets. 9. Assist the tourists to check in. 10. Infor

4、m the meeting time and arrange the morning call, and tell the tourists the place for breakfast and the time for luggage collection. 11. Check the luggage and assist the tourists to their rooms,Part Two Situational Dialogue,Mr. Osborne B: a traveler C: a clerk at travel service Excuse me. Are you the

5、 Tour Group?1 Yes, we are. Welcome to Xian. Im Ma from the Xian office of China International Travel Service, Xian branch.2 The ravel service has sent me here to meet you. Who is the group leader, please?3 Its me, Robert Osborne. Nice to meet you, Mr. Osborne.4 Nice to meet you all, ladies and gentl

6、emen. Nice to meet you, too. Its very kind of you to meet us here at the airport. My pleasure. During your visit to Xian, Ill be your tour guide,SEC 2,SEC 3,SEC 4,SEC 5,SEC 1,Dialogue One,A: C: A: C: A: C: B: C,Part Two Situational Dialogue,A: That will be great. C: Do you have any checked luggage t

7、o collect? A: Yes, we checked eight traveling bags. C: Lets wait here then. (In a short while, the checked luggage was sent to the luggage claim section and the tour group got their checked bags.) A: We have got back the checked bags now. Shall we leave the airport now? C: Yes. Follow me, please. A

8、CITS bus is waiting for us. A: Its very thoughtful of you to make this arrangement,SEC 2,SEC 3,SEC 4,SEC 5,SEC 1,Part Two Situational Dialogue,SEC 2,SEC 3,SEC 4,SEC 5,SEC 1,C: The bus will first take us to the hotel where CITS has reserved rooms for you. The hotel has a restaurant and a snack bar. W

9、eve already booked four tables for you at the hotels restaurant. After a short rest in your rooms, you can have your lunch at the restaurant. Ill discuss the itinerary for your Xian tour after lunch. What do you say to that? A: Thats fine. Thank you,Part Two situational Dialogue,Vocabulary,SEC 2,SEC

10、 3,SEC 4,SEC 5,SEC 1,meet mi:t v. 迎接 checked luggage (隨飛機(jī))托運(yùn)的行李 thoughtful :tful adj. 考慮周到的；體貼的 luggage claim section 行李領(lǐng)取處 snack bar. 快餐部；快餐店 itinerary aitinrri, it- n. 旅行計(jì)劃；預(yù)定的行 程；旅程；旅行路線,Notes,Are you the Tour Group? 你們是旅行團(tuán)嗎? 2. Im Ma from the Xian office of China International Travel Service. 我姓

11、馬，是中國(guó)國(guó)際旅行社駐西安辦事處的。 China International Travel Service: CITS 中國(guó)國(guó)際旅行社 China Youth Travel Service: CYTS 中國(guó)青年旅行社 China Travel Service: CTS 中國(guó)旅行社 3. Who is the group leader, please? Its me/Thats me. 請(qǐng)問(wèn)誰(shuí)是旅行團(tuán)的領(lǐng)隊(duì)? me 是第一人稱的單數(shù)，在口語(yǔ)中可以用作表語(yǔ)。在正式文體或書(shū)面 語(yǔ)中，可以用“Its I.”來(lái)表達(dá)“是我”。但是，人們往往使用其他一些表 達(dá)法來(lái)避開(kāi)語(yǔ)法規(guī)范和口語(yǔ)習(xí)慣的矛盾。如：I am

12、the one. 或I am the person. 4. Nice to meet you, Mr. Osborne. 奧斯本先生，很高興見(jiàn)到你,SEC 2,SEC 3,SEC 4,SEC 5,SEC 1,Part Two Situational Dialogue,a clerk at travel service B: Mr. Green Excuse me, are you Mr. Green from Britain? Yes. Im glad you recognize me. “A man with white hair and beard”-Isnt that how you d

13、escribe yourself in the fax? So its easy to spot you in any crowd1. Let me introduce myself: Im Susan, the tour guide from CYTS. How do you do? How do you do? Im glad to know you. Pardon me, I didnt quite catch your name just now2. Would you please repeat it? Its Susan. S-U-S-A-N. Oh, Susan, am I ri

14、ght? Quite right. Do you have any unaccompanied luggage3,Dialogue Two,SEC 2,SEC 3,SEC 4,SEC 5,SEC 1,A: A: B: A: B: A: B: A,Part Two Situational Dialogue,B: No. I always travel with these two bags. A: Let me carry your luggage, Mr. Green. B: Thank you, please. A: The car is waiting outside to take us

15、 to the hotel. Ive reserved a suite4 for you at Dragon Hotel, one of the biggest in Beijing. B: Thank you very much,SEC 2,SEC 3,SEC 4,SEC 5,SEC 1,Part Two Situational Dialogue,SEC 2,SEC 3,SEC 4,SEC 5,SEC 1,Vocabulary,Britain britn n. 英國(guó) recognize rekgnaiz vt. 認(rèn)識(shí)；認(rèn)出；辨認(rèn)；承認(rèn) beard bid n. (下巴上的)胡須；絡(luò)腮胡子 d

16、escribe diskraib vt. 描寫(xiě)，描繪，敘述；形容 spot spt vt. (口語(yǔ))認(rèn)出，辨認(rèn)；發(fā)現(xiàn) CYTS 中國(guó)國(guó)際青年旅行社 unaccompanied nkmpnid adj. 無(wú)伴侶的；無(wú)隨從的,Notes,1. .spot you in any crowd . 在人群中發(fā)現(xiàn)你。 2. I didnt quite catch your name just now. 我沒(méi)記住你的名字。 3. unaccompanied luggage 托運(yùn)行李 checked luggage 托運(yùn)行李 4. suite 套房,SEC 2,SEC 3,SEC 4,SEC 5,SEC 1,

17、Part Two Situational Dialogue,1. Are you Ms. Li from the States？ 您是從美國(guó)來(lái)的莉斯小姐嗎？ 2. Im the guide from CYTS. 我是中青旅的導(dǎo)游。 3. The coach is waiting outside. 車子在外面等候。 4. My name is Jenny. I m glad to meet you. 我的名字叫珍妮。很高興認(rèn)識(shí)你。 5. Did you have a pleasant trip？ 一路上怎么樣啊,Useful Expressions,For a tour guide,SEC 2,

18、SEC 3,SEC 4,SEC 5,SEC 1,Part Two Situational Dialogue,6. How was your trip? 旅途怎么樣啊? 7. Is this all your baggage? 所有的行李都在這里了嗎？ 8. How many pieces of luggage do you have all together? 你們總共有多少件行李?。?9. You must be very tired after such a long journey. 經(jīng)過(guò)漫長(zhǎng)的旅途，您一定很疲倦了。 10. What were your first impression

19、s of China? 您對(duì)中國(guó)最初的印象如何,Useful Expressions,SEC 2,SEC 3,SEC 4,SEC 5,SEC 1,Part Two Situational Dialogue,1. Could you take my bags to the Taxi Stand, please? 方便把我的行李放到出租車停靠站嗎？ 2. Im very tired. Im eager to take a massage as soon as possible. 我太累了，我真想盡快來(lái)個(gè)按摩。 3. I cant be bear suffering jetlag after eac

20、h flight. 每次飛行之后，我簡(jiǎn)直受不了適應(yīng)時(shí)差的那種難受勁。 4. Take it easy. Youll soon recover from jetlag and get used to it. 別擔(dān)心，時(shí)差會(huì)很快倒過(guò)來(lái)的，您也會(huì)很快會(huì)適應(yīng)的。 5. Whats the weather like in Beijing these days? 這幾天北京的天氣怎么樣,Useful Expressions,For a tourist,SEC 2,SEC 3,SEC 4,SEC 5,SEC 1,Part Two Situational Dialogue,6. My wife is very

21、 considerate and she asked me to take a overcoat. 我的妻子很體諒我，她讓我?guī)Я艘患裢馓住?7. How many spots and historical sites in Beijing? 北京有多少名勝和景點(diǎn)呀？ 8. Im not familiar with the place. Im ready to hear your suggestions. 我對(duì)這個(gè)地方不太熟悉，想聽(tīng)聽(tīng)你的建議。 9. This place is a real hot spot. 這個(gè)地方真熱鬧啊。 10. Here are the brochures that

22、 describe various tour routes in China. You may choose anyone you like. 這是些介紹各種到中國(guó)旅行線路的小冊(cè)子，您可以任意選擇您喜歡 的一種,Useful Expressions,SEC 2,SEC 3,SEC 4,SEC 5,SEC 1,Part Three Writing-skill,How to Write a Welcome Speech,Tips for reference,SEC 2,SEC 3,SEC 4,SEC 5,SEC 1,Welcome speech is the first formal speech

23、 that you face the guests. A good welcome speech should be written clearly, warm, lively, and short. In general, its content includes the following items, that is: self-introduction, introduce the hotel where they are staying, simple Itinerary presentation and notes,Part Three Writing-skill,Sample 1

24、,SEC 2,SEC 3,SEC 4,SEC 5,SEC 1,Tour Guide Welcome Speech（I） Good afternoon, ladies and gentlemen, Welcome to Beijing! May I introduce my colleagues to you? This is Mr. Wang from China International Travel Service. He will travel with you throughout the trip in China. This is Mr. Li, our driver. His

25、bus number is 531666. My name is Sun Mei. I am from CTYS. My job is to smooth your way, care for your welfare, try my best to answer your questions, and meet your needs during your stay in Beijing. if you have any special interest, please tell your tour leader,Part Three Writing-skill,Sample 2,SEC 2

26、,SEC 3,SEC 4,SEC 5,SEC 1,Tour Guide Welcome Speech（II） Ladies and Gentlemen, First of all, please allow me to express the most heartfelt welcome to all of you on behalf of our agency. Now I would like to brief our four-day tour of Beijing to you since I want to leave the most wonderful for you to di

27、scover. Beijing is one of the most well known capitals in the world for its long history and its historical sites and relics. I will not mention them in detail right now, but I can guarantee you that you will surely enjoy your trip here with our considerate service. Thank you,Part Three Writing-skil

28、l,Suppose you are the tour guide who is assigned to guide the tourists from UK, and you are to make a welcome speech. In your speech, besides the heartfelt words, the brief introduction of the itinerary-three-day tour in Beijing should also be mentioned,Writing Practice,SEC 2,SEC 3,SEC 4,SEC 5,SEC 1

29、,Part Four Exercises,Reading aloud until you can say it from memory, then translate it into Chinese,Beijing is the first station of China golden travel line. There are so many wonderful places worthy of seeing that one just cannot list them one by one. Here we just give a brief introduction to some

30、best-known places of interest. The Imperial Palace was the home of the emperors during the Ming and Qing dynasties, when it was known as the “Forbidden City”; Yiheyuan is a magnificent summer palace built by the Qing Emperor Dowager; Temple of Heaven Park is situated on the eastern side of the Qianm

31、en Street; and scattered around the Ming Tombs are the tombs of thirteen Ming emperors,SEC 2,SEC 3,SEC 4,SEC 5,SEC 1,Part Four Exercises,Fill in the blanks according to the context,A: a tour leader B: Mr. Li, a clerk at travel service B: Excuse me, are you Mr. Smith from America? A: Yes, I am. B: Im

32、 Liming, your local (1) from CIS. A: How do you do, Mr. Li? B: How do you do? (2) to Beijing. A: Thank you. B: Mr. Smith, is everyone in the (3) here? A: Yes, everyone is here. B: OK, lets go. The (4) is waiting outside,SEC 2,SEC 3,SEC 4,SEC 5,SEC 1,guide,_,Welcome,_,group,_,coach,_,Part Four Exerci

33、ses,Read the following passage and decide whether they are true (T) or false (F,At your final destination, youd better examine your baggage for damage. If your baggage has been damaged, you can go immediately to the airline agent and demand the expense of repair. In this case, you will have to fill

34、out a form. And be specific when describing the damage. If the airline should lose your baggage, report the loss to the airline agent. The agent will be responsible for your loss. Dont worry about your baggage if it is heavy and you cant manage it. Porters are available at many airports. These peopl

35、e will carry your bags for you, though not free of charge,SEC 2,SEC 3,SEC 4,SEC 5,SEC 1,Part Four Exercises,In case you are bumped from a flight for which you have a reserved ticket, and you were at the airport for check-in before closing time, the airline must pay you money unless they can get you

36、a seat by bargaining with another passenger. If you have a confirmed reservation, and arrive at the airport on time, and you are bumped, you can ask for a written explanation of your rights. This will explain the procedure for obtaining the money,SEC 2,SEC 3,SEC 4,SEC 5,SEC 1,Part Four Exercises,If

37、your baggage has been damaged, you can go immediately to the travel agent and demand the expense of repair. If the airline should lose your baggage, report the loss to the insurance company. 3. According to the passage, if the airline should lose your baggage, the agent will be responsible for your

38、loss. 4. You have to manage it by yourself even if your baggage is heavy. 5. If you have a confirmed reservation, and arrive at the airport on time, and you are bumped, you can ask for a written explanation of your rights. This will explain the procedure for obtaining the money,F,F,T,F,T,SEC 2,SEC 3

39、,SEC 4,SEC 5,SEC 1,Part Four Exercises,Role Play. The Smiths want to take a travel to China for a sevendayholiday. Now Mr. Smith is making a call to a local travel agency of CITS, asking for the routes available, quotations, and specific arrangement of accommodations and scenic spots of interests. A

40、s a receptionist of the travel agency, you are answering the call and ask for more details of their requirement. Then, draft a travel plan for the family,SEC 2,SEC 3,SEC 4,SEC 5,SEC 1,Part Four Exercises,Translation,1) 我是中國(guó)青年旅行社的導(dǎo)游。 (2) 你們的行李將會(huì)有另一輛車送往酒店，因此你們不必?fù)?dān)心。 (3) 請(qǐng)?jiān)僬f(shuō)一遍好嗎，我剛才沒(méi)聽(tīng)清你的名字,I am the tour

41、 guide from CYTS,_,Your luggage will be sent to the hotel by another bus, so you dont have to worry about it,_,I didnt quite catch your name just now, would you please repeat it,_,SEC 2,SEC 3,SEC 4,SEC 5,SEC 1,Part Four Exercises,4) 請(qǐng)問(wèn)我們旅行團(tuán)的人都到齊了嗎？ (5) 請(qǐng)問(wèn)你們有幾件托運(yùn)行李？ (6) 我們會(huì)按照你們的要求安排的,Excuse me, is ev

42、eryone in the group here,_,SEC 2,SEC 3,SEC 4,SEC 5,SEC 1,How much checked luggage do you have,_,It will be arranged at your request,_,Part Five Social Etiquette,Greeting tourists is just the first step in the whole welcoming process. As a tour guide, you should bear in mind the following things. Fir

43、st, learn how to locate the group that you are supposed to meet and offer your greeting immediately. Secondly, make a brief welcome speech and introduce yourself to the tourists. Thirdly, welcome the tourists to your city and ask them for questions and any requests. Express your wish to serve them s

44、incerely and honestly. Finally, wish your guests a pleasant journey and a wonderful stay,Etiquette of Welcoming Tourists,SEC 2,SEC 3,SEC 4,SEC 5,SEC 1,Transaction,Part Five Social Etiquette,SEC 2,SEC 3,SEC 4,SEC 5,SEC 1,If you are ever asked to deliver a speech, try to look happy and pleasant. Alway

45、s be as polite as you can, no matter what your personal opinion of individuals or their country might be. Always remember that they will judge your company by the impression you give. First impressions are the most important and can be everlasting,Transaction,Notes,在整個(gè)歡迎過(guò)程中，迎接觀光游客僅是第一步。作為一個(gè)導(dǎo)游，你應(yīng)該牢記以

46、下事項(xiàng)。第一，學(xué)習(xí)如何找到該接待的小組并立即主動(dòng)上前問(wèn)候問(wèn)候。第二，致一個(gè)簡(jiǎn)單的歡迎詞并向游客介紹自己。第三，歡迎游客來(lái)這個(gè)城市旅游，并問(wèn)他們是否有問(wèn)題和任何要求，以真誠(chéng)和誠(chéng)懇的態(tài)度表達(dá)你想為他們服務(wù)。最后，預(yù)?？腿嗽诙毫羝陂g能有一個(gè)舒適美好的旅程。 如果你需要發(fā)表演講，盡量做到看起來(lái)很愉快。要一直彬彬有禮，無(wú)論你對(duì)他們個(gè)人或他們的國(guó)家有什么成見(jiàn)。永遠(yuǎn)切記，他們會(huì)通過(guò)你給他們的印象來(lái)判斷你的公司印象。第一印象是最重要的，并有可能長(zhǎng)久持續(xù)下去,SEC 2,SEC 3,SEC 4,SEC 5,SEC 1,歡迎游客的禮儀,Section 2,學(xué)會(huì)用英語(yǔ)與客人有效溝通，并對(duì)客人用英 語(yǔ)進(jìn)行景點(diǎn)介紹 熟

47、練掌握與本話題相關(guān)的專業(yè)英語(yǔ)詞匯及常用句型表達(dá) 練習(xí)用英語(yǔ)作景點(diǎn)介紹 學(xué)會(huì)用英文描述景點(diǎn)的規(guī)范寫(xiě)作 學(xué)會(huì)英語(yǔ)中的送別禮儀,Study Objectives,Section 2,Part One Background Material,Question: How to arrange sightseeing,As a receptionist at a travel service, when you show the tourists to sightseeing, the following ten steps are for your references,SEC 2,SEC 3,SEC

48、4,SEC 5,SEC 1,Tips for reference,1. Arrive ahead of time. 2. Greet the tourists and do the counting. 3. Brief routine. 4. Distribute pamphlets maps. 5. Give commentaries to sightseeing spots,Part One Background Material,SEC 2,SEC 3,SEC 4,SEC 5,SEC 1,6. Remind the tourists to take their valuables. 7.

49、 Warn the tourists of safety. 8. Familiar with the attractions 9. Explaining on the way. 10. Always remember to let guests know tour program, what to do next, where to go, and need how much time, etc,Part Two Situational Dialogue,A: a group leader B: traveler A C: traveler B D: a clerk at travel ser

50、vice D: Is everyone here, Mr. Smith? A: (counting the guests) Yes, everyones on the coach. We can go now. D: Now, ladies and gentleman, welcome to Beijing. First, let me introduce myself. My names Jenny, your tour guide from CYTS. Im very glad to have you here and wish you a pleasant stay in China.

51、Its 9:30 a.m., so please set your watches by the local time. Now were driving to the first stop-Tianan Men Square. It will take us about 45 minutes to get there. B: Oh, Tianan Men Square, the largest urban square in the world,SEC 2,SEC 3,SEC 4,SEC 5,SEC 1,Dialogue One,Part Two Situational Dialogue,V

52、ery good. Ladies and gentlemen, lets now enjoy the sights outside. On your left is our Economical Zone for the Development of New Technology.1 It is divided into two areas, the business center and the residential quarter. There is three-star hotel and some office buildings for investors and business

53、men. Now on your right-the vast green field. Whats that on the horizon, a palace? Thats the Chinese ancient building built in the Qing Dynasty, about 300 years ago. It was used at the time as the imperial summer palace. What a beautiful view-the green field with the red ochre. Here we are. This is T

54、ianan Men Square. My God. What a huge place. Yes, it is the biggest square in the world. Oh, is that so,SEC 2,SEC 3,SEC 4,SEC 5,SEC 1,D: C: D: C: D: A: D: B,Part Two Situational Dialogue,See that building over there? Yes, its magnificent. I suppose that must be the Great Hall of the People.2 Right.

55、You may be interested to know that the construction of the whole thing took less than a year. Really! That amazing! Look at that monument, its the Monument to the Peoples Heroes3. Here you can trace the history of China from its earliest beginning to the modern. To your right is the Rostrum of the G

56、ate of Heavenly Peace.4 On the west side of the square and south of Changan Avenue is the Great Hall of the People. Now lets have a stroll around the square. This is the world-famous Forbidden City where once emperors, empresses and their families lived.5,SEC 2,SEC 3,SEC 4,SEC 5,SEC 1,D: C: D: A: D,

57、Part Two Situational Dialogue,B: Oh, its gorgeous and elaborate, indeed. A: You call it the Palace Museum now6, dont you? D: Yes. As far as I know, its the largest existing imperial palace in the world today. C: My goodness! It really is big! D: Now lets go to the other place. A: OK, lets go,SEC 2,SEC 3,SEC 4,SEC 5,SEC 1,Part Two situational Dialogue,SEC 2,SEC 3,SEC 4,SEC 5,SEC 1,Vocabulary(1,local lukl adj. 當(dāng)?shù)氐?square skw n. 正方形；（方形）廣場(chǎng) Economical Zone 經(jīng)濟(jì)特區(qū) residential rezidenl adj. 居住的；住宅的