oracle診斷工具imtdocvw

1、 - world class, industry leading customer support basics - world class, industry leading customer support agenda what are support diagnostics tools basic characteristics delivery methods types of support diagnostics tools setup test demo activity test demo collection test demo support diagnostics to

2、ols usage benefits where to find support diagnostic tools where to download support diagnostics tools from where to find additional information how to choose the right test how support diagnostics tools are supported - world class, industry leading customer support support diagnostics tools support

3、diagnostics tools is a set of tests gathering information about technical environment, configuration and data. some of these tests examine collected information, provide feedback on this information and suggest resolution steps to solve identified issues. - world class, industry leading customer sup

4、port basic characteristics no updates, inserts, or deletes sensitive customer information is not collected or displayed security model similar to oracle applications that restricts access to information based on responsibility all released tests passed successfully oracle security review - world cla

5、ss, industry leading customer support delivery methods mainly java tests included in oracle support diagnostics patch running in oracle diagnostics (od) framework download from metalink: patches & updates or note: 167000.1 installation / execution instructions note: 167000.1 exceptionally standalone

6、 tests - running in sql*plus or unix shell environment. all existing standalone tests are going to be converted into od and de-supported. - world class, industry leading customer support support diagnostics tools test types: setup - gathering information about setup relevant to a particular product

7、/ functionality / issue, examining that information, providing feedback and suggesting appropriate actions activity - gathering information about data and configuration relevant to a particular functionality / issue, examining that information, providing feedback and suggesting appropriate actions c

8、ollection - gathering information relevant to a particular product / functionality / issue - world class, industry leading customer support d e m o n s t r a t i o n setup tests - world class, industry leading customer support d e m o n s t r a t i o n activity tests - world class, industry leading

9、customer support d e m o n s t r a t i o n collection tests - world class, industry leading customer support support diagnostics tools benefits summary information in a test output helps to: identify and solve potential issues before suffering their symptoms identify and solve existing issues withou

10、t need of assistance increase self-service efficiency by verifying / eliminating of a possible cause / solution of an existing issue reduce time to resolution if a service request has to be logged execution of support diagnostics tools is easy due: central location of all tests no special technical

11、knowledge required to execute tests no special sql*plus/operating system access required to execute tests - world class, industry leading customer support all released tests - diagnostic tests catalog - note: 179661.1 oracle support diagnostics patch - note: 167000.1 technical faq and troubleshootin

12、g guide note: 235307.1 direct links to all mentioned documents metalink knowledge knowledge browser support tools diagnostic tools support diagnostics tools where to find them - world class, industry leading customer support d e m o n s t r a t i o n support diagnostics on metalink - world class, industry leading customer support d e m o n s t r a t i o n how to select the right test - world class, industry leading customer support support diagnostics tools how they are supported? support diagnostics tools are supported the same way as any other oracle product in case of any installatio