酒店意見反饋表

1、海苑酒店haiyuan hotelhow did we measure up?客人意見反饋表dear gueatyour opinion and observations are important to us because our goal is to provide you with excellent service and facilities at good value.we would appreciate it if you would complete this questionnaire covering your experience at this hotle.than

2、k you for staying with us and we look forward to welcoming you again in the very nesr future.尊敬的賓客：感謝您下榻朔州海苑酒店。您的意見和建議是我們?yōu)槟峁﹥?yōu)質(zhì)服務(wù)和良好設(shè)施的重要依據(jù)。您的提議將幫助我們更好地滿足您的要求。我們對您在百忙之中填寫此表深表感謝。我們將會認(rèn)真閱讀您的建議并親自回答您的疑問。再次感謝您下榻朔州海苑酒店并恭候您的再次光顧。國賓友誼國際酒店管理公司managed by sgf international hotel management co. room division 客房

3、服務(wù) unacceptable acceptable good excellent 差 一般好 非常好 food and beverege 餐飲服務(wù) transport service 租車服務(wù)doorman門童front desk前臺ball desk/porters行李服務(wù)telephone service電話總機(jī)concierge 禮賓部business center商務(wù)中心room attendant客房服務(wù)員laundry/valet service洗衣服務(wù)health club健身房beauty salon美容室 assistant manager 大堂經(jīng)理gift shop禮品店

4、 unacceptable acceptable good excellent 差 一般 好 非常好 room service客房送餐*breakfast早餐*lanch中餐*dinner晚餐*cafe自助餐廳*breakfast早餐*lanch中餐*dinner晚餐*chinese restaurant中餐廳*lanch中餐*dinner晚餐*lobby lounge大堂酒吧*banquet/function宴會/會議總體而言，您認(rèn)為本店員工的服務(wù) unacceptable差 acceptable一般 good好 excellent非常好 any other comments有關(guān)以上方面的建

5、議 if you feel that one of our employees provided outstanging service,please help us by indicating his/her name and department in the space below如果您認(rèn)為酒店的員工提供了優(yōu)質(zhì)的服務(wù)，請您在以下的空白處寫出他、她的名字及部門 we are please to formally respond to all queastionnaires,unless you indicate otherwise我們很愿意就您的意見作出答復(fù)。如您不需要回復(fù)請勾選一下選項i do not require a response 我不需要回復(fù)飛 your name 您的名字 company公司 title職務(wù) email address 郵箱地址 telephone電話 city城市 state省 country國家 postal code郵政編碼 room number房號 date（s）of stay住店日期 thank