酒店VIP房間查房制度

1、酒店vip房間查房制度1、根據(jù)vip單子或系統(tǒng)確定vip的房號、等級與房型。2、檢查房間有無工程問題，能不能出租；有工程問題及時通知文員告知工程部來維修，因工程問題或其他原因不能出租的要及時通知前臺給予換房。3、插入取電槽一張廢房卡，打開空調，開窗通風換氣4、摁下門鈴確定門鈴能不能正常使用， 檢查防盜鏈是否完好，房門能否自動彈回，門后dnd卡是否掛上。5、檢查地毯是否干凈、無污漬；地毯與窗簾有無線頭。地毯局部有污漬要安排專人特殊處理，地毯與窗簾的線頭要去除 。 6、檢查電視是否正常，調到特定音量與頻道。節(jié)目單是不是當期的且配齊。7、掀開房間沙發(fā)上的靠包與坐墊，看是不是有雜物或頭發(fā)。8、檢查沙發(fā)

2、下面與床下面是否有雜物，必要時吸一下沙發(fā)與床下面的地毯。9、檢查窗槽與窗臺上面有無污漬，掀開窗簾與紗簾看看后面有無雜物。10、minibar柜檢查所有杯具是否干凈消毒；打開水壺與冰桶看里面是否有水或污漬； 杯墊是否干凈；咖啡、茶、糖是否配齊。11、minibar 內酒水是否齊全且商標統(tǒng)一朝外且按一定標準放置；冰箱內有無異味與污 漬；冰箱周圍有無灰塵。 12、臥室內床上看有無毛發(fā)，掀開上面頂單隨機看看下面。 13、檢查衣柜里衣架是否齊全無灰塵；吹風機與熨斗是否纏好；熨斗中是否還殘留有水；鞋框內拖鞋是否干凈無卷毛。14、檢查保險箱說明書是否貼上，保險箱是否處于開啟狀態(tài)且保險箱門桿處于收縮狀態(tài)。保險

3、箱如果是鎖的或開啟但保險箱門桿處于伸展狀態(tài)，那么就通知值班經(jīng)理與保安部到房間來解鎖。15、衛(wèi)生間檢查下客用品是否齊全；隨機打開浴巾或中巾檢查下里面是否有毛發(fā)；盒紙與衛(wèi)生紙是否充足；淋浴間地漏是否有毛發(fā)；馬桶是否干凈。16、檢查辦公桌信封信紙是否配備齊全且無污漬；辦公桌上印刷品是否配備齊全；雜志是否無污跡或褶皺。17、檢查所有的燈是否正常；房間電話是否正常。必要時測試一下網(wǎng)絡。 18、確保鮮花和果盤及時放到房間。19、整體環(huán)視房間，關窗關門。c29c91afe4ced1b6c8795ad9c91afe4ced1b6c8795ad91afe4ced1b6c8795ad9c91fe4ced1b6c8

4、795ad29c91afedd1b6c87d1b6c8795ad9c91afe4ced1b6c8795ad91afe4ced1b6c8795ad9c91fe4ced1b6c8795ad29c91af95ad9c91afe4ced1b6c8795ad91afe4ced1b6c8795ad9d1b6c8795ad9c91afe4ced1b6c8795a1afe4ced1b6c8795ad91afe4ced1b6c8795ad9c91fe4ced1b6c8795ad29c91afc91fe4ced1d1b6c8795ad9c91afe4ced1b6c8795ad91afe4ced1b6cd1b6c8

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