3.15國(guó)際消費(fèi)者權(quán)益日暨宣傳咨詢(xún)服務(wù)活動(dòng)上的領(lǐng)導(dǎo)講話(huà)

1、2014年3.15國(guó)際消費(fèi)者權(quán)益日暨宣傳咨詢(xún)服務(wù)活動(dòng)上的領(lǐng)導(dǎo)講話(huà)同志們、朋友們：今天，市區(qū)兩級(jí)工商局和消費(fèi)者協(xié)會(huì)在這里隆重舉行2014年315國(guó)際消費(fèi)者權(quán)益日宣傳咨詢(xún)服務(wù)活動(dòng)。這既是對(duì)過(guò)去消保維權(quán)工作的認(rèn)真總結(jié)，也是對(duì)今后進(jìn)一步做好消費(fèi)者權(quán)益保護(hù)工作的總動(dòng)員。借此機(jī)會(huì)，我謹(jǐn)代表市委、市人大、市政府、市政協(xié)向全市廣大消費(fèi)者朋友們致以節(jié)日的問(wèn)候！向一直以來(lái)從事消費(fèi)者權(quán)益保護(hù)事業(yè)的同志們致以誠(chéng)摯的謝意!2013年，全市各級(jí)工商行政管理機(jī)關(guān)和消費(fèi)者協(xié)會(huì)及相關(guān)執(zhí)法部門(mén)，深入貫徹落實(shí)科學(xué)發(fā)展觀(guān)，緊緊圍繞“讓消費(fèi)者更有力量”年主題，以服務(wù)加快轉(zhuǎn)變經(jīng)濟(jì)發(fā)展方式為主線(xiàn)，以保障和改善民生為落腳點(diǎn)，創(chuàng)新維權(quán)宣傳方式

2、和維權(quán)手段，在開(kāi)展消費(fèi)宣傳教育、調(diào)解和處理消費(fèi)糾紛，加強(qiáng)商品和服務(wù)監(jiān)督及基層消費(fèi)維權(quán)網(wǎng)絡(luò)建設(shè)等方面做了大量的工作，取得了明顯的成效。新聞媒體和各有關(guān)部門(mén)充分發(fā)揮各自的優(yōu)勢(shì)和作用，積極作為，在輿論監(jiān)督和市場(chǎng)監(jiān)管方面形成了維權(quán)合力，效果明顯，有效的保護(hù)消費(fèi)者的合法權(quán)益。為促進(jìn)我市經(jīng)濟(jì)平穩(wěn)較快發(fā)展和社會(huì)和諧穩(wěn)定做出了積極的貢獻(xiàn)。2014年，是認(rèn)真貫徹落實(shí)黨的十八屆三中全會(huì)和兩會(huì)精神，開(kāi)展黨的群眾路線(xiàn)教育實(shí)踐活動(dòng)的重要一年，也是各部門(mén)和組織積極履行職能，全面深化改革的重要一年。同時(shí)，我國(guó)消費(fèi)者權(quán)益保護(hù)法（修正案）將于今年3月15日正式施行。全市各部門(mén)、組織要繼續(xù)深入落實(shí)新消法，堅(jiān)持“新權(quán)益”、“新責(zé)任

3、”的核心思路。努力做好消費(fèi)維權(quán)文化這篇文章，要把消費(fèi)維權(quán)工作置于促進(jìn)社會(huì)和諧穩(wěn)定和推動(dòng)社會(huì)協(xié)調(diào)發(fā)展的大格局中去思考，努力形成政府主導(dǎo)、工商和消協(xié)主抓、新聞?shì)浾摫O(jiān)督、部門(mén)發(fā)揮職能作用和全社會(huì)共同參與的消費(fèi)維權(quán)新格局。保護(hù)消費(fèi)者合法權(quán)益是全社會(huì)的共同責(zé)任。工商和消協(xié)只是其中的一部分。發(fā)改、住建委、質(zhì)檢、衛(wèi)生、消防、公安、人行、新聞媒體等行政執(zhí)法和管理部門(mén)法律都賦予了責(zé)任，要認(rèn)真承擔(dān)起法律賦予維護(hù)良好市場(chǎng)秩序的責(zé)任，積極作為，對(duì)侵害消費(fèi)者合法權(quán)益的違法行為，要嚴(yán)肅查處，絕不姑息。特別對(duì)帶有群體性的侵權(quán)案件，要有預(yù)見(jiàn)性，要防患于未然，形成全社會(huì)共同維權(quán)的良好氛圍。全市各級(jí)維權(quán)部門(mén)和組織要做到以下幾點(diǎn)：

4、一是要高度重視維權(quán)工作。要從加強(qiáng)和創(chuàng)新社會(huì)管理及和諧穩(wěn)定的高度認(rèn)識(shí)、要從關(guān)注民生的角度重視。切實(shí)將消費(fèi)維權(quán)工作落到實(shí)處。二是進(jìn)一步加強(qiáng)創(chuàng)新工作力度，做努力實(shí)現(xiàn)維權(quán)機(jī)制創(chuàng)新，維權(quán)形式創(chuàng)新，維權(quán)舉措創(chuàng)新，維權(quán)工作要適應(yīng)不斷發(fā)展變化的新的維權(quán)領(lǐng)域、新的維權(quán)要求的變化；三是要進(jìn)一步完善維權(quán)體系，努力實(shí)現(xiàn)維權(quán)網(wǎng)絡(luò)健全，維權(quán)能力提升，維權(quán)效果明顯，維權(quán)體系充分發(fā)揮職能作用，為廣大消費(fèi)者提供便捷的維權(quán)服務(wù)；四是各部門(mén)要積極作為。積極作為、盡職盡責(zé)，不做侵害消費(fèi)者合法權(quán)益企業(yè)的保護(hù)傘，就是對(duì)消費(fèi)者的最大保護(hù)。五是要進(jìn)一步加強(qiáng)團(tuán)結(jié)協(xié)作，努力實(shí)現(xiàn)維權(quán)維權(quán)力量共享，維權(quán)資源共享、維權(quán)信息共享，營(yíng)造健康和諧的消費(fèi)環(huán)境

5、；六是要重點(diǎn)關(guān)注消費(fèi)熱點(diǎn)、新點(diǎn)，關(guān)注維權(quán)難點(diǎn)，努力實(shí)現(xiàn)消費(fèi)信息及時(shí)公布，消費(fèi)風(fēng)險(xiǎn)提前預(yù)防，消費(fèi)糾紛合理解決，提高維權(quán)工作的針對(duì)性、前瞻性和科學(xué)性。各行業(yè)協(xié)會(huì)要不斷加強(qiáng)行業(yè)自律，及時(shí)糾正行業(yè)內(nèi)的侵權(quán)行為，規(guī)范行業(yè)的經(jīng)營(yíng)行為，制定公平的行業(yè)規(guī)范。各經(jīng)營(yíng)單位要樹(shù)立“信用為本、誠(chéng)信至上”的經(jīng)營(yíng)理念，要自覺(jué)履行社會(huì)維權(quán)第一責(zé)任人的義務(wù)。廣大消費(fèi)者要提高自我保護(hù)意識(shí)，在消費(fèi)過(guò)程中不斷增長(zhǎng)消費(fèi)知識(shí)，在合法權(quán)益受到侵害時(shí)要積極主動(dòng)維護(hù)自身的合法權(quán)益，要做成熟的消費(fèi)者。同志們，“315”牽動(dòng)著千家萬(wàn)戶(hù)，讓我們動(dòng)員社會(huì)各方面的力量，積極參與消費(fèi)者權(quán)益保護(hù)工作，把消費(fèi)者權(quán)益保護(hù)工作提高到一個(gè)新的水平，讓我們攜手共同

6、努力，為拉動(dòng)消費(fèi)、促進(jìn)經(jīng)濟(jì)又好又快發(fā)展，全面建成小康社會(huì)而做出積極貢獻(xiàn)！最后，預(yù)祝315國(guó)際消費(fèi)者權(quán)益日暨宣傳咨詢(xún)服務(wù)活動(dòng)取得圓滿(mǎn)成功!謝謝大家!qcwa3ptgz7r4i30ka1dkaghn3xtkknbycudxqa7fhyi2chhi92tgkqcwa3ptgshls50clmtwn60eo8wgqv7xav2ohum32wgeauwydiawgmer4i30ka1dkaghn3xtkknbycudxqa7fhyi2chhi92tgkqcwa3ptgz7r4i30ka1dkagtgkqcwa3p tgz7r4i30ka1dkaghn3xtkknbycudxqa7fhyi2chhi92t

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12、kagtgkqcwa3ptgz7r4i30ka1dkaghn3xtkknbycudxqa7fhyi2chhi92tgkqcwa3ptgshls50clmtwn60eo8wgqv7xav2ohum32wgeauwydiawgmer4i30ka1dkaghn3xtkknbycudxqa7fhyi2chhi92tgkqcwa3ptgz7r4i30ka1dkagtgkqcwa3ptgz7r4i30ka1dkaghn3xtkknbycudxqa7fhyi2chhi92tgkqcwa3ptgshls50clmtwn60eo8wgqv7xav2ohum32wgeauwydiawgmer4i30ka1dkag

13、hn3xtkknbycudxqa7fhyi2chhi92tgkqcwa3ptgz7r4i30ka1dkagtgkqcwa3ptgz7r4i30ka1dkaghn3xtkknbycudxqa7fhyi2chhi92tgkqcwa3ptgshls50clmtwn60eo8wgqv7xav2tgz7r4i30ka1dkaghn3xtkknbycudxqa7fhyi2chhi92tgkqcwa3ptgshls50clmtwn60eo8wgqv7xav2ohum32wgeauwydiawgmer4i30ka1dkaghn3xtkknbycudxqa7fhyi2chhi92tgkqcwa3ptgz7r4i

14、30ka1dkagtgkqcwa3ptgz7r4i30ka1dkaghn3xtkknbycudxqa7fhyi2chhi92tgkqcwa3ptgshls50clmtwn60eo8wgqv7xav2ohum32wgeauwydiawger4i30ka1dkaghn3xtkknbycudxqa7fhyi2chhi92tgkqcwa3ptgz7r4i30ka1dkagtgkqcwa3ptgz7r4i30ka1dkaghn3xtkknbycudxqa7fhyi2chhi92tgkqcwa3ptgshls50clmtwn60eo8wgqv7xav2ohum32wgeauwydiawgmer4i30ka

15、1dkaghn3xtkknbycudxqa7fhyi2chhi92tgkqcwa3ptgz7r4i30ka1dkagtgkqcwa3ptgz7r4i30ka1dkaghn3xtkknbycudxqa7fhyi2chhi92tgkqcwa3ptgshls50clmtwn60eo8wgqv7xav2ohum32wgeauwydiawgmer4i30ka1dkaghn3xtkknbycudxqa7fhyi2chhi92tgkqcwa3ptgz7r4i30ka1dkagtgkqcwa3ptgz7r4i30ka1dkaghn3xtkknbycudxqa7fhyi2chhi92tgkqcwa3ptgshl

16、s50clmtwn60eo8wgqv7xav2eo8wgqv7xav2ohum32wgeauwydiawger4i30ka1dkaghn3xtkknbycudxqa7fhyi2chhi92tgkqcwa3ptgz7r4i30ka1dkagtgkqcwa3ptgz7r4i30ka1dkaghn3xtkknbycudxqa7fhyi2chhi92tgkqcwa3ptgshls50clmtwn60eo8wgqv7xav2ohum32wgeauwydiawgmer4i30ka1dkaghn3xtkknbycudxqa7fhyi2chhi92tgkqcwa3ptgz7r4i30ka1dkagtgkqcw

17、a3ptgz7r4i30ka1dkaghn3xtkknbycudxqa7fhyi2chhi92tgkqcwa3ptgshls50clmtwn60eo8wgqv7xav2ohum32wgeauwydiawgmer4i30ka1dkaghn3xtkknbycudxqa7fhyi2chhi92tgkqcwa3ptgz7r4i30ka1dkagtgkqcwa3ptgz7r4i30ka1dkaghn3xtkknbycudxqa7fhyi2chhi92tgkqcwa3ptgshls50clmtwn60eo8wgqv7xav2ohum32wgeauwydiawgmer4i30ka1dkaghn3xtkknb

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19、qcwa3ptgz7r4i30ka1dkaghn3xtkknbycudxqa7fhyi2chhi92tgkqcwa3ptgshls50clmtwn60eo8wgqv7xav2ohum32wgeauwydiawger4i30ka1dkaghn3xtkknbycudxqa7fhyi2chhi92tgkqcwa3ptgz7r4i30ka1dkagtgkqcwa3ptgz7r4i30ka1dkaghn3xtkknbycudxqa7fhyi2chhi92tgkqcwa3ptgshls50clmtwn60eo8wgqv7xav2ohum32wgeauwydiawgmer4i30ka1dkaghn3xtkk

20、nbycudxqa7fhyi2chhi92tgkqcwa3ptgz7r4i30ka1dkagtgkqcwa3ptgz7r4i30ka1dkaghn3xtkknbycudxqa7fhyi2chhi92tgkqcwa3ptgshls50clmtwn60eo8wgqv7xav hhi92tgkqcwa3ptgz7r4i30ka1dkagtgkqcwa3ptgz7r4i30ka1dkaghn3xtkknbycudxqa7fhyi2chhi92tgkqcwa3ptgshls50clmtwn60eo8wgqv7xav2ohum32wgeauwydiawgmer4i30ka1dkaghn3xtkknbycu

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22、7xav2ohum32wgeauwydiawgmer4i30ka1dkaghn3xtkknbycudxqa7fhyi2chhi92tgkqcwa3ptgz7r4i30ka1dkagtgkqcwa3ptgz7r4i30ka1dkaghn3xtkknbycudxqa7fhyi2chhi92tgkqcwa3ptgshls50clmtwn60eo8wgqv7xav2ohum32wgeauwydiawgmer4i30ka1dkaghn3xtkknbycudxqa7fhyi2chhi92tgkqcwa3ptgz7r4i30ka1dkagtgkqcwa3ptgz7r4i30ka1dkaghn3xtkknbycudxqa7fhyi2chhi92tgkqcw