logistics Englishchapter 3

1、tianjin normal universityliu dongmeitianjin normal universityliu dongmeigeneralintroductionintergraded logisticsand scmcustomer servicekey issues & challengestianjin normal universityliu dongmeiwhat is the logistics in your own words?tianjin normal universityliu dongmeitianjin normal universityliu d

2、ongmeitianjin normal universityliu dongmeitianjin normal universityliu dongmeitianjin normal universityliu dongmei與與有利害關系有利害關系tianjin normal universityliu dongmeitianjin normal universityliu dongmeitianjin normal universityliu dongmeitianjin normal universityliu dongmei時間與空間效應tianjin normal universi

3、tyliu dongmeia lot free english courses are now available in the internet .tianjin normal universityliu dongmeitianjin normal universityliu dongmeitianjin normal universityliu dongmeitianjin normal universityliu dongmei written customer written customer service policyservice policyaccessibilityacces

4、sibilityorganization organization structurestructuresystem flexibilitysystem flexibilityavailability of sparesavailability of sparescall-out timecall-out timeproduct tracing/warrantyproduct tracing/warrantycustomer complain claim customer complain claim etc.etc.customer servicecustomer service order

5、 cycle timeorder cycle timeinventory inventory availabilityavailabilityorder fill rateorder fill rateorder status order status informationinformation the figure of customer servicethe figure of customer servicetianjin normal universityliu dongmeiplease describe post-transaction by examples?tianjin n

6、ormal universityliu dongmeitianjin normal universityliu dongmeitianjin normal universityliu dongmeitianjin normal universityliu dongmeiidentify the main element of servicedetermine the relative significance of each service elementestablish company competitiveness at current service levels offeredide

7、ntify distinct service requirements for different market segmentsdevelop specific customer service packagesdetermine monitoring and control procedurestianjin normal universityliu dongmeican you describe the figure above in your own words?tianjin normal universityliu dongmeitianjin normal universityliu dongmei level of service income and costincome and cost *profit