第十八章練習題目

1、chapter 19 organizational change and stress managementmultiple choice1.which of the following is not a primary force for change in organizations?a. technologyb. economic shocksc. decreasing skill setsd. social trendse. the nature of the workforce2.phrases such as “more cultural diversity,” “many new

2、 entrants with inadequate skills,” and “increase in aging workers” are all examples of what force for change?a.technologyb.world politicsc.nature of the work forced.social petition3.an example of change in the nature of competition is _.a. growth of e-commerceb. collapse of enron corporat

3、ionc. iraqu.s. ward. increased interest in urban livinge. a decrease in interest rates4.change activities that _ are and goal oriented are termed planned entional b.discretionary c.randomd.reflexivee.restorative 5.resistance to change can be positive because _.a. it provides a degree of

4、stability to behavior and productivityb. without some resistance, ob would take on characteristics of chaotic randomnessc. resistance can be a source of functional conflictd. all of the abovee. none of the above6.it is easiest for management to deal with resistance when it is _.a.covertb.deferredc.p

5、assived.implicite.overt 7.an example of a source of individual resistance to change is _.a.inertiab.structural inertiac.a habitd.threat to expertisee.a policy conflict8.which of the following is not a source of individual resistance to change?a.habitb.securityc.fear of the unknownd.inertiae.economic

6、 factors9.all of the following are sources of organizational resistance to change except _.a.structural inertiab.securityc.limited focus of changed.threat to established power relationshipse.group inertia 10._ is a source of organizational resistance.a.structural motionb.securityc.unlimited focus of

7、 changed.support of established power relationshipse.threat to resource allocations 11.which one of the following is not listed as a tactic for dealing with resistance to change?cation12.which tactic for overcoming resistance to change basi

8、cally assumes that the source of resistance lies in misinformation?a. training and developmentb. facilitation and supportc. education and communicationond. teaching and advancemente.f. teaching and advancementg. cooptation and manipulation13.exchanging something of value for a lessening of resistanc

9、e to change is best defined by which of the following tactics?tationd.manipulation e.reifying 14.if individuals resisting change are included in making change decisions in an attempt to gain their support, this approach is called _.tationb.exploitationc.manipul

10、cation15.using covert influence to overcome resistance to change is called _.cationd.coercione.manipulation 16.the application of direct threats or force upon resisters is called _.tationc.manipulationd.coercione.destruction17.to

11、move from equilibrium, lewin suggests _ forces.a. decreasing restrainingb. increasing compellingc. decreasing drivingd. all of the abovee. none of the above18._ is a change process based on systematic collection of data and selection of a change action based on what the analyzed data indicate.a.orga

12、nizational developmentb.action researchc.planned changed.process consultatione.organizational restructuring 19.the step in the action research process where information is gathered about problems, concerns, and needed changes is known as the _ gnos

13、is20.all of the following are steps in the process of action research except _.a.diagnosisb.formingc.feedbackd.actione.evaluation21.in the process of action research, diagnosis is followed by _.a. feedbackb. analysisc. actiond. evaluatione. re-evaluation22.which of the following is considered a bene

14、fit of action research for an organization?a. employees can carry out the specific actions to correct the problems identified.b. it is problem focused.c. it is solution centered.d. it is simple to implement.e. it has no financial costs associated with it.23._ encompasses a collection of planned-chan

15、ge interventions built on humanistic-democratic values that seek to improve organizational effectiveness and employee well-being.a. organizational developmentb. reflected changec. process consultationd. action researche. economic validity24.which of the following is not considered an underlying valu

16、e in organizational development?a.participationb.confrontationc.implementationd.respecte.trust25.an organization that has developed the continuous capacity to adapt and change is termed a(n) _.a.maladapted mechanismb.continuous improvement processc.innovative organizationd.double-loop learning organ

17、ization e.learning organization26._ involves correcting errors using past routines and present policies.a.process reengineeringb.single-loop learningc.double-loop learningd.continuous improvement process e.organizational reaction27.errors that are corrected by modifying the organizations objectives,

18、 policies, and standard routines are part of _.a.single-loop learningb.double-loop cess reengineeringd.the continuous improvement processe.tertiary continuance 28.which of the following is a characteristic of a learning organization? its employees _.a.have standard ways of doing their j

19、obsb.pursue projects of interestc.focus on breaking down barriers created by hierarchical levelsd.think in terms of independent relationshipse.have high levels of technical knowledge29.for potential stress to become actual stress, _ and _ must be present.a.people; organizationsb.ambiguity; importanc

20、ec.uncertainty; riskd.importance; uncertaintye.longing; loss30.which of the following is most likely to turn potential stress into actual stress?a.an outcome is difficult to achieve.b.the situation is complex.c.an outcome is uncertain.d.the situation involves competition.e.failure is certain.31.whic

21、h of the following is not an organizational factor related to stress?a.economic conditionsb.task demandsc.role erpersonal demandse.none of the above6432.the most widely studied pattern in the stress-performance literature is the _ relationship.a.self-efficacyb.reverse-invertedc.inverted-

22、ud.double-loope.single-loop33_ is an example of an individual approach to stress reduction.a.selection and placementb.redesigning jobsc.goal settingd.relaxation traininge.all of the above34.organizationally supported programs that focus on the employees total physical and mental condition are called _ programs.a.job redesign b.relaxationc.employee involvement anizational development e.wellnesstrue/false35.there is a negative correlation between peoples need for security and their resistance to change.36.internal change agents typically are individuals high in the organizat