商務英語教學課件：unit5 Travel and Visits

1、Business EnglishBusiness EnglishViewing Listening & SpeakingBusiness English VLSTravel and VisitsUnit FiveHints: vweather, holiday, current affairstravel/ trip, interest.vsex, religion, politics, too personal issues (e.g. income, marriage), Listening and SpeakingMp3KeyScriptTask 2Task 2What are

2、the requirements of What are the requirements of job and manner for a job and manner for a receptionist in a company? receptionist in a company? Receiving visitorsKeys:1)daily routine in the office2)whether the visitor has an appointment or not 3)greet the visitor4)the visitors name, title and posit

3、ion5)apologize and make some suggestionsKeys:6)express regret and explain why7)date, time, name and the firm the visitor works for.8)considerate and warm9)keep the visitor fully informed of the situation.Script v Receiving visitors is an important part of the receptionists 1) . There is a certain pr

4、ocedure for receiving visitors. A receptionist should find out 2) . If the visitor is an important client, the executive should come down to the reception area to 3) greet the visitor. Sometimes the receptionist or another secretary accompanies the visitor to the executives office. The receptionist

5、or other secretary accompanies the visitor to the executives office. The receptionist announce 4) the visitors name, title and position, and introduced the executive to him/her. Script daily routine in the officewhether the visitor has an appointment or notScript vWhen a visitors request for a meeti

6、ng cannot be satisfied, the receptionist should 5)apologize and make some suggestions for an alternative time. If a meeting is impossible, the receptionist should 6) express regret and explain why, with tact, so that the visitors feelings are not hurt.vA receptionist should keep a register which inc

7、ludes 7) date, time, name and the firm the visitor works for. It can be referred to when there is a request for information.Script Script vThe receptionist should be polite, helpful, well-spoken, and always be 8) considerate and warm. When a visitor is waiting to see the executive, the receptionist

8、should invite him/her to sit in an easy chair to wait. And if there is a delay, the receptionist should apologize, offer a cup of coffee or tea and 9) keep the visitor fully informed of the situation.Script backViewing and Speaking Pre-viewing Read the dialogue and learn how to express yourself when

9、 going through customs.Henry: Sure, Here you are. And this is the declaration form.Officer: Whats the purpose of your visit?DialogueGoing through customsOfficer: And you will do some traveling while you are here?Henry: Yes, I want to spend a couple days for traveling. I have friends there I will vis

10、it.DialogueGoing through customsHenry: Alright.Officer: OK. Enjoy your trip, sir.DialogueGoing through customsViewing & Speaking vWatch the video and answer the questions below.Video 1ScriptKeyKey: 1) What is the purpose of Georges travel?v George is travelling on business.v2) How long is he goi

11、ng to say?v He will stay for about a week.v3) Who has invited George to attend the trade fair?v He has been invited to attend the trade fair by his business associates.Key: 4) What is in the bag? Does George have to pay duty on it?v His laptop computer is in the bag. Its duty-free.v5) Are the four p

12、acks of cigarettes that George has dutiable? Why or why not?v No, goods for personal use rather than commercial use are not subject to duty, and they are within the limit.Script (George is going abroad on business. This is his first time traveling abroad. Now he is going through customs.) inspector:

13、 Good afternoon. May I see your passport, please. George: of course, here you are. inspector : Thank you. What is the purpose of your visitbusiness or pleasure? George : Business. inspector : I see. How long will you be staying in our country? George :About a week. Script Video 1 Going through custo

14、msScript inspector : Is this your first time in the country? George :Yes. Ive been invited by our business associates to attend a trade fair. inspector: Fine. Is this all your luggage? George: Yes, thats all my luggage, one suitcase and one bag. inspector : Do you have anything to declare? George :

15、I guess not. I mean Im not quite sure about it. You see, this is my first timeVideo 1 Going through customsScript inspector : I see. Well, would you mind opening your suitcase? George :Oh, not at all. inspector : Thanks. (George opens his suitcase. The inspector is inspecting the suitcase, and now h

16、e looks at a bag.) inspector: Whats inside the bag? George: Thats my laptop computer. Do I have to pay duty on it?Video 1 Going through customsScript inspector : No, its duty-free? George : By the way, Im carrying four packs of cigarettes for my own use. Are they dutiable? inspector : No, goods for

17、personal use rather than commercial use are not subject to duty. And they are within the limit. George :Good. And thanks for the information. inspector : All right. Heres your passport. George :Is that all the customs formalities? inspector : Yes. Youre through now. Have a pleasant stay. George: Tha

18、nks a lot.Script 1.We have single rooms, double rooms and suites and deluxe suites and Presidential suites.Related information5. Id prefer a quiet room.Related informationListening and Speakingv1. As a business Traveler, what services / facilities do you think that can be provided by the hotel?v2. W

19、hat kind of hotel would you prefer to stay in terms of atmosphere and location?Mp3KeyScriptservices / facilitiesvHints: v-internet & TVv-telephone that can dial international/ long distance callsv-laundry servicev- courtesy bus/ bus to the downtown if it is located in suburb.v-quietnessv-24-hour

20、 caf/restaurant/barv-meeting room/ business centerv-fitness center/ swimming pool vHomelike, hospitable, relaxing vnear airport/station, near downtown, in business areaKey:v1.C 2. B 3.B 4.C 5. ATask 1Script interviewer: So, what basic needs do business travelers have? Kevin: One of the most importan

21、t things is a quick check-in and check-out. After a long trip, its annoying to have to wait at the hotel reception for five minutes. Room service is also very important. Guests often stay in their rooms working and dont have time to go out to a restaurant, so they want their meals to be served in th

22、eir rooms. interviewer: And what facilities are there in the room? Kevin: Well, nowadays communication facilities are essential, so things like a modern socket, where guests can plug their modems in, and a fax are very important. Task 1 Making a callScript interviewer: Yes, of course. Kevin: The lig

23、hting is also very important. Weve just spent a lot of money upgrading the lighting in our rooms. As I said, guests often spend their evenings preparing work, so they need good lighting at their desks. interviewer: And what about facilities in the hotel in general? Kevin: The bars are important. Cor

24、porate guests tend to spend more time in the hotel bars than tourists. Its very important to provide a business center, too.Task 1 Making a callScript interviewer: What services does the business center provide? Kevin: Basic secretarial services such as photocopying and typing. Guests always find it

25、 helpful to have these kind of things organized for them. interviewer: Right, and what about the distance to the airport and city center? I that important? Kevin: Yes. Were in the east of London so were near City Airport. A lot of our guests have meetings in this area; they dont want to be near Heat

26、hrow Airport or right in the city center. But it is easy to get to the center of London from here. It only takes about 15 minutes with our courtesy bus. And theres a river of taxis, as well.Script interviewer: Are corporate guests interested in using your fitness center or swimming pool? Kevin: Not

27、really. Theyre more popular with tourists. Our corporate guests are more interested in getting in and out of the hotel as quickly as possible and working while theyre here. backViewing & Speaking vWatch the video and decide whether the following statements are true (T) or false (F).Video 2Script

28、KeyKey:Key:v1.F 2. T 3.F 4.F 5.F v6.F 7.T 8.F 9.T 10.FScript (Mr. Lin and his secretary, Miss Wang, are waiting at the international Arrivals Hall at the airport. Mr.Lin holds a large sign reading “ Welcome Ms. Jones ” and Miss Wang holds a bunch of flowers. Ms. Jones walks through the Green Exit. A

29、nd then she sees the sign, waves, and goes toward them.) Mr.Lin: Ms. Jones? Ms. Jones: Yes, Im Miranda Jones from Flora Garment Trading. Mr.Lin : My name is Lin Hua. Im the sales Manager with Baiyun Sweaters. How do you do, Mr. Jones? Ms. Jones : How do you do? Its very nice of you to come to meet m

30、e. Video 2 Script Mr.Lin : Youre welcome. And may I introduced my secretary, Miss Wang? Ms. Jones :Sure, Its a pleasure to meet you, Miss Wang. Miss Wang: The pleasure is mine. The flowers are for you, Ms. Jones. Ms. Jones :Oh, thank you. They are beautiful! Youre very kind. Mr.Lin : How was your fl

31、ight, Ms. Jones? Ms. Jones : Very nice. The service on board was superb. And I managed a few hours sleep, So I feel fine now. Mr.Lin : I am glad to hear that. Oh, let me help you with your luggage. Video 2 Script Ms. Jones : Thank you. (Hands a suitcase to Mr.Lin) Mr.Lin : Is this your first visit t

32、o China? Ms. Jones : No. But its my first visit to Guangzhou. I hope it wont be my last. Mr.Lin : I hope you will have a pleasant stay here. Ms. Jones : Im sure I will. Mr.Lin : our car is out in the parking lot. Shall we drive to your hotel now? Ms. Jones :Yes, thank you, Lets go. Mr.Lin : This way

33、, please.Video 2 Script (They walk out of the Hall and head for the parking lot and then drive to the hotel) Miss Wang: Here we are, Mr. Jones. This is the White Swan Hotel. Weve reserved a room for you on the 6th floor with a balcony overlooking the park. Ms. Jones : Thank you very much. Its very considerate of