酒店餐飲服務(wù)主管崗位職責(zé)

1、Room to have a great start 成功的開始Food & Beverage Service Shift Leader餐飲服務(wù)主管Hotel Level:酒店等級：I -V一一五Department:部門：Food & Beverage Services 餐飲服務(wù)部門Job Band:職位等級：7Reports To:直屬上級：Restaura nt Man ager, Asst. Food & Beverage Man ager,Food & Beverage Man ager, Director of Food &Beverage餐

2、廳經(jīng)理，餐飲助理經(jīng)理，餐飲經(jīng)理，餐飲總監(jiān)JOB OVERVIEW 職位概述« Supervise the service and delivery of menu items in assig ned restaura nt en suri ng a high level of quality and con siste ncy.監(jiān)督所在餐廳的服務(wù)和菜單內(nèi)容的提供情況，確保高品質(zhì)和一致性。* Adhere to local regulati ons con cer ning health, safety, or other complia nee requireme nts, as

3、well as brandsta ndards and local policies and procedures.遵守當(dāng)?shù)氐男l(wèi)生和安全法規(guī)，或其它適用的規(guī)定，以及品牌規(guī)范和當(dāng)?shù)氐囊?guī)章制度。At InterContinental Hotels & Resortswe want our guests to feel special, cosmopolitan and In the Knowwhich means we n eed you to:« Be charm ingby being approachable, hav ing con fide nee and show i

4、ng respect. Stay in the mome ntby un dersta nding and an ticipat ing guests' n eeds, being attandvak ingown ership of gett ing things done.* Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that make people feel special.在洲際酒店及度假村？，我們希望賓客感覺風(fēng)格獨特、時尚

5、現(xiàn)代和深入洞悉，這意味我們需要你：*親切、充滿自信、體現(xiàn)尊重來展現(xiàn)富有魅力 的你。理解和預(yù)測賓客的需要、做到細(xì)心周到、具主人翁精神、把事情辦好，保持專注當(dāng)下。*見多識廣、分享閱歷、展現(xiàn)你的風(fēng)格來創(chuàng)造令人感覺特別的時刻，做到令人難忘。DUTIES AND RESPONSIBILITIES 工作職責(zé)* In the abse nce of a Man ager, con ducts shift briefi ngs to en sure hotel activities and operati onal requireme nts are known* 在經(jīng)理缺席時主持交接班說明會，確保員工了解酒

6、店的活動和運營的要求。* Endeavour to resolve all complaints during shift and logs all complaints in log book for further follow up在自己當(dāng)班期間盡可能解決所有的投訴，并在工作日志中記錄所有投訴以便進(jìn)一步跟進(jìn)的工作。« Supervise cash han dli ng and banking procedures« 監(jiān)督現(xiàn)金的處理和存放程序。« Prepare daily banking and cash flow reports« 編制每日存款和

7、流動資金報告。« Establish and in struct staff in cash security procedures制定并指導(dǎo)員工執(zhí)行現(xiàn)金安全制度。* Deal with irregular payme nts«處理異常的付款情況。« Supervise the maintenance of service equipme nt監(jiān)督服務(wù)設(shè)備的維護保養(yǎng)。« Mon itor sta ndards of guest facilities and services* 監(jiān)督客用設(shè)施和服務(wù)的標(biāo)準(zhǔn)。* Con trol stock and mon i

8、tor security procedures*控制存貨和監(jiān)督保安成序。* Assist with menu and wine list creati on* 協(xié)助菜單和酒水單的設(shè)計工作。* Supervise fun cti ons* 監(jiān)督各項職能。* Supervise outlet service* 監(jiān)督餐廳的服務(wù)。* Works with Superior on man power pla nning and man ageme nt n eeds* 和上級領(lǐng)導(dǎo)一起進(jìn)行人力規(guī)劃和管理需求。* Works with Superior in the preparation and mana

9、gement of the Department' s budget*和上級領(lǐng)導(dǎo)一起編制和管理部門預(yù)算。ACCOUNTABILIT Y責(zé)任范圍Number of employees supervised-管理的員工Direct F&B Hostess / Sommelier / F&B Cashier/ F&B Atte ndant / Room Service Order Taker / Bar Atte nda nt直接：餐飲領(lǐng)位員，侍酒師，餐飲收銀員，餐飲侍應(yīng)生，客房送餐服務(wù)生，酒吧侍應(yīng)生In directNA間接 無Ann ual Operat ing

10、Profit/Payroll Budget-年度經(jīng)營利潤和薪金預(yù)算* N.A.Page 3 of 4第5頁，共4頁hiKey Metrics -主要績效指標(biāo)« Completi on of assig ned tasks完成分配給工作的情況Decisi on Making Resp on sibilities (Decisi on Rights) 決策職責(zé)(決策權(quán))« Guest Requests*客人的要求QUALIFICATIONS AND REQUIREMENTS任職要求Required Skills -技能要求* Demon strated ability to i

11、n teract with customers, employees and third parties that reflects highly on the hotel, the brand and the Compa ny.完全代表酒店，品牌和公司與顧客，員工和第三方交往的能力。* Alcohol aware ness certificati on an d/or food service permit or valid health/food han dler card as required by local gover nment age ncy.持有當(dāng)?shù)卣?guī)定的含酒精飲品知識課

12、程證書或食品服務(wù)許可證或有效的健康或食品上崗證。* Problem solv ing and training abilities.具有解決問題和培訓(xùn)的能力Qualificati ons學(xué)歷* Diploma in Hotel Man ageme nt. Food & Beverage, or related field.*酒店管理，餐飲或相關(guān)專業(yè)的大專學(xué)歷。Experie nee-經(jīng)歷* 2 years related experie nee or an equivale nt comb in ati on of educati on and experie nee. Supervisory experie nee preferred.* 2年相關(guān)工作經(jīng)歷，或與此相當(dāng)?shù)慕逃拖嚓P(guān)工作經(jīng)驗結(jié)合的背景。具主管經(jīng)驗優(yōu)先考慮。The statements in this job description are intended to describe the essential nature and level of