商務(wù)英語聽說Unit4ReceivingVisitors

1、vide 2(45 min)oral practice(10 min)reviewing(10 min)teaching planunit 4 receiving visitorsi .teaching aims and demands/ teaching objectivesafter completing this lesson, students should he able to:understand the procedures involved when receiving business visitors;一effectively use communication skill

2、s to:receive business visitors who have an appointment;receive business visitors who do not have an appointment;meet visitors at the airport;participate in small talk about travel, weather or accommodation.ii .time allotment: 180 minuteswarming-up and word tips (10 min)listening practice (20min)lang

3、uage focus (including supplementary) and follow-up practice (40 min)video 1(45 min)iilprocedures of teaching:i ewarming-up:lead-inmost organizations employ receptionists, for example, hotels, factories, hospitals, schools, etc. a receptionist main duty is to deal with members of the public, who coul

4、d be clients, visitors and patients. they provide them with information, answer quires, direct them to the person they want to mee匸 meanwhile, the receptionists need to answer the switchboard, take messages and deal with telephone enquiries or do basic clerical work.what qualifications do you think

5、a receptionist should have?(brainstorming)to be a receptionist, one should be easy-going, confident, courteous, and efficient, has smart appearance, good communication skills, master the basic computer skills, can work on his own under pressure.ask students to read the paragraph on page 93 beside th

6、e pictureii word tips of textbook (p93)explain the words one by onereceptionshocksketchfrequentlyunfortunatelyanswer the question on the book: (group discussion)what do you do and say when you receive a business visitor at your office or meet him /her at the airport for the first time? how important

7、 are first impressions what effect does the initial contact have on future relations?iii< listening practice (page 94)ask ss to listen and check the answers, after that, ask several groups to read aloud.task 2 (page 95)ivlanguage focus a & b (page 96, 97,100)supplementary:1 .請問您代表哪家公司？excuse

8、me, which company do you represent?2. 這是我的名片。this is my business card3. 我來這里是要和你們經(jīng)理討論有關(guān)我們合作的項口。fm here to discuss our cooperative programs with your manage匚4. 你和我們的主管有預(yù)約嗎？have you got an appointment with our director?5. 請稍等一會，我打一下他的分機(jī)。please wait a few seconds. i will ring his extension.6. 很抱歉給您帶來不便

9、。我們經(jīng)理正在開會中/去出差了/正在工廠里/。fm sorry for the inconvenience. our manager is in the middle of the meeting/ is away on business/ at the plan匸7. 感謝您來接我。thank you for coming to meet me.8. 不用客氣。這是我應(yīng)該做的。not at all. it9s the latest i could do.9. 張先生，我代表我們公司來接您。mr. zhang, pm here, on behalf of my company, to meet

10、 you.10. 多么舒適又明亮的房間??！what a cozy and bright room!11您真是太周到了，為我安排了這一切。it，s very thoughtful of you to have arranged all this for me.12.我述是先離開好了，您可以收拾一下行李/梳洗一下/歇歇腳。fd better take my leave so you can get unpacked/ freshen up/ have a rest.13您的時差還適應(yīng)吧？are you feeling any jet lag?14. 今天天氣有點(diǎn)陰沉/潮濕。it's a l

11、ittle dismal/ damp/ wet.15. 一路順風(fēng)。祝你一切順利。bon voyage. i wish you all the very best.16. 請帶我向您的經(jīng)理問好。remember me to your general. / please send my regards to your manage匚 / say hello to manager for me.17. 如果你沒什么需要的話，我先離開了。if there9s nothing else you want, fll leave now.1&我想沒有什么其他需要的了，你想得真周到。i dortt t

12、hink there is anything else. you have been very considerate.ask ss to do the follow-up practice (page 97)the answer: 1. make an appointment 2. in the middle of 3. by name4. in touch with5. make suggestions 6. our of the questionv. video 1 & 2first explain the new words and expression one by ones

13、econdly, do the exercises of book while the watching the video, and check the answers.the key to the exercises will be shown on ppt.the same procedures of video 2 are as the same as the first one.vi oral practicethe practice of video 11. excuse me, but are you miss zhang from guangzhou?2. thank you

14、very much for meeting me at the airport.3. fine weather, isrf t it?4. our company is going to hold a party in your honor at 8 this evening5. i am going to accompany you to the hotel.the practice of video 2role-play the following situations (work in groups)you are the export manager of guangzhou cosmetics ltd. and are now in baiyun airport to meet your canadian customer, mr. wilson. you have been dealing with each other through correspondence for one or two years, but have never met before. after y