生產(chǎn)管理概論

1、投入投入 土地土地 勞動(dòng)勞動(dòng) 資本資本轉(zhuǎn)換過(guò)轉(zhuǎn)換過(guò)程程 產(chǎn)出產(chǎn)出 貨品貨品 服務(wù)服務(wù)控制控制回饋回饋回饋回饋回饋回饋 附加價(jià)值附加價(jià)值Inputs from other processesTransformation Processes(Adding value)Outputs to Internal or to External customers Operations Finance/AccountingHuman ResourcesMarketingSuppliersProduction andInventory dataCapital budgeting requestsCapacit

2、y expansion andTechnology plansBudgetsCost analysisCapital investmentsStockholder requirementsOrders for materialsProduction and deliverySchedules QualityRequirements Design/Performance specsMaterial availabilityQuality dataDelivery schedulesDesignsProduct/ServiceAvailabilityLead-time estimatesStatu

3、s of orderDelivery schedulesSales forecastsCustomer ordersCustomer feedbackPromotionsPersonnel needsSkill setsPerformance evaluationsJob design/workmeasurementHiring/firingTrainingLegal requirementsUnion contract negotiations系統(tǒng)設(shè)計(jì)系統(tǒng)設(shè)計(jì) 產(chǎn)品與服務(wù)的設(shè)計(jì)產(chǎn)品與服務(wù)的設(shè)計(jì) 製程選擇製程選擇 產(chǎn)能規(guī)劃產(chǎn)能規(guī)劃 設(shè)施規(guī)劃設(shè)施規(guī)劃 工作系統(tǒng)的設(shè)計(jì)工作系統(tǒng)的設(shè)計(jì)系統(tǒng)作業(yè)系統(tǒng)作業(yè)

4、 品質(zhì)管制品質(zhì)管制 總總體體規(guī)劃規(guī)劃 存量管理存量管理 物料需求計(jì)劃物料需求計(jì)劃 專案管理專案管理Competing with OperationsOperations As a Competitive Weapon1Operations Strategy2Process Design Strategy3Designing Value ChainsSupply Chain Design9Lean Systems11Location10Designing and Improving ProcessesProcess Analysis4Process Performance and Quality

5、5Process Capability6Process Layout7Planning andManaging Projects8Operating Value ChainsInformation Technologyand Value Chains12Forecasting13InventoryManagement15ResourcePlanning16Scheduling17Aggregate Planning14Outcomes產(chǎn)品產(chǎn)品 & & 服務(wù)服務(wù)規(guī)劃規(guī)劃產(chǎn)能產(chǎn)能地點(diǎn)地點(diǎn)自製或外購(gòu)自製或外購(gòu)佈置佈置專案專案排程排程控制控制存貨存貨品質(zhì)品質(zhì)成本成本生產(chǎn)力生產(chǎn)力組織組織

6、中央集權(quán)的程度中央集權(quán)的程度製程選擇製程選擇用人用人雇用雇用/ /遣散遣散加班加班指導(dǎo)指導(dǎo)獎(jiǎng)勵(lì)計(jì)畫獎(jiǎng)勵(lì)計(jì)畫工作命令工作命令工作指派工作指派特性特性產(chǎn)出產(chǎn)出與顧客接觸程度與顧客接觸程度投入的一致性投入的一致性勞力密集程度勞力密集程度產(chǎn)出的一致性產(chǎn)出的一致性生產(chǎn)力的衡量生產(chǎn)力的衡量品質(zhì)改善的機(jī)會(huì)品質(zhì)改善的機(jī)會(huì) 製造製造有形產(chǎn)品有形產(chǎn)品低低高高低低高高容易容易高高服務(wù)服務(wù)無(wú)形服務(wù)無(wú)形服務(wù)高高低低高高低低困難困難低低High資本資本品質(zhì)品質(zhì) 技術(shù)技術(shù) 管理管理方法方法競(jìng) 爭(zhēng) 優(yōu) 勢(shì) 手工藝生產(chǎn)大量生產(chǎn)豐田生產(chǎn)及時(shí)生產(chǎn)零存貨生產(chǎn)敏捷製造成本品質(zhì)彈性時(shí)間1920195019802000B2BCB2CAC2BPC2CeBManufacturerWholesaler/distributor Retailer Consumer InfomediaryManufacturer E-Retailer Aggregator Portal Consumer ManufacturerWholesaler/distri