Unit 7Business Conversation Etiquette

1、Unit Seven. Conversation EtiquetteFocal PointsvHow to converse properly in business community v How to practice efficient business conversation vWelcome and unwelcome topics of conversation Conversation is a form of interactive, spontaneous communication between two or more people who are following

2、rules of etiquette.Lead-invConversation What is Conversation?vConversation Etiquette It refers to the way of communication internally among employees and externally with customers or clients, through showing grace and creating understanding among individuals and strengthening work relationships. Lea

3、d-in Contents: vBusiness Conversation Etiquette vThe Art of Business Conversation vBusiness Conversation Tips Lead-inThe Business K.I.S.S.Listen CarefullyDont Talk Too MuchStick With Safe TopicsBe formalBusinessConversation Business Conversation EtiquettevBe Formal Business Conversation EtiquetteBei

4、ng formal is classy. In business, you need as much class as you can get.As the conversation progresses, stay formal and avoid letting any of your bad habits show.By staying formal through each point in the conversation, you have displayed a solid balance of confidence and tact. Business Conversation

5、 EtiquetteA business conversation isnt meant to be emotional, so it should be pretty basic and drama free.The words that come out of your mouth are keys to a successful business conversation.vStick With Safe TopicsLearn how to listen carefully and keep your yapper shut嘮叨、廢話 Business Conversation Eti

6、quetteJust like a good personal conversation, a quality business interaction needs a good flow to stay healthy.If you can lay off the urge to talk too much and stay respectful, your words will count for more by coming through louder and clearer at the appropriate times.vDont Talk Too Much Business C

7、onversation EtiquetteListening will help you get to know who youre talking to and work toward a solid bond.Besides the basic act of listening, the next best thing you can do for someone is to let them know that youre listening - also known as, active listening.vListen Carefully Business Conversation

8、 EtiquetteA good business conversation is low on drama and high on simplicity. K.I.S.S. (Keep It Simple Stupid)vThe Business K.I.S.S.The Art of Business Conversation Business conversations is to get acquainted with lots of people, exchanging pleasantries and facts with many people, never monopolizin

9、g another persons time for the whole event. Paraphrase Be a good listener Listen more than you speakStart & Sustain a Conversation The Art of Business ConversationLarge Talk Medium Talk Small Talk Different Kinds of Talk Take risks Be the first to say “Hello.” Be genuinely interested in people B

10、e open to new ideas. Be open and friendly How to Gain /Control of a Conversation The Art of Business ConversationBusiness Conversation TipsTips for Business ConversationVoice loud booming voice vImproperbarely audible voice whisper vproperspeak in a moderate tone but never a monotone (說(shuō)話)單調(diào) Business

11、 Conversation TipsTips for Business ConversationLaugh Loud, boisterous laugh vImpropercovering mouth when you laugh laughing aloud with food in mouth vproperLaugh in a natural and pleasant way喧鬧的，大聲的 Business Conversation TipsvSafe Topics Current events. Sports The event or job at hand. Personal hob

12、bies or interests Pay a compliment to the person, but dont make it too personal, such as a compliment of his tie knot, or of her shoes. Exercises. Role-play activity l Divide the class into groups; l Apply the business conversation etiquette on such different occasions as business meeting, meeting a new colleague or customer, at dining table, etc. . ExercisesII. According to what youve learnt, think about the following questions.1. What are five words that help create and maintain small talk conversation?2. What are three c