運(yùn)用平衡計(jì)分卡落實(shí)策略執(zhí)行與績(jī)效管理(PPT 35)

1、願(yuàn)景願(yuàn)景 &策略策略O(shè)bjectivesMeasuresTargetsInitiatives財(cái)務(wù)財(cái)務(wù)“To succeed financially, how should we appear to our share-holders?”O(jiān)bjectivesMeasuresTargetsInitiatives學(xué)習(xí)與成長(zhǎng)學(xué)習(xí)與成長(zhǎng)“To achieve our vision, how will we sustain our ability to change and improve?”O(jiān)bjectivesMeasuresTargetsInitiatives顧顧客客“To achieve o

2、ur vision, how should we appear to our customers?”O(jiān)bjectivesMeasuresTargetsInitiatives內(nèi)部流程內(nèi)部流程“To satisfy our shareholders and customers, what business processes must we excel at?”Source: The Balanced Scorecard Collaborative股東與顧客的股東與顧客的外界外界衡量衡量有關(guān)重大企業(yè)流程有關(guān)重大企業(yè)流程, , 創(chuàng)新能力創(chuàng)新能力, , 學(xué)習(xí)及成長(zhǎng)的學(xué)習(xí)及成長(zhǎng)的內(nèi)部?jī)?nèi)部衡量衡量衡量衡量

3、過去過去努力成果努力成果驅(qū)動(dòng)驅(qū)動(dòng)未來(lái)未來(lái)績(jī)效績(jī)效KPIs 資料收集與衡量績(jī)效管理BSC管理系統(tǒng)KPI, 策略, 目標(biāo)設(shè)定企業(yè)規(guī)劃流程計(jì)分卡擁有者計(jì)分卡擁有者之支援幕僚其他人員績(jī)效管理教育訓(xùn)練與獎(jiǎng)酬結(jié)合文化改變與結(jié)果溝通目標(biāo)值目標(biāo)值BSC預(yù)算規(guī)劃與模擬預(yù)測(cè)定期討論與回饋The Vision BarrierOnly 5% of the workforce understandsthe strategyThe PeopleBarrierOnly 25% of managers have incentives linked to strategyThe ManagementBarrier85% of

4、executive teams spend less than one hour per month discussing strategyThe ResourceBarrier60% of organizationsDont link budgetsto strategy9 of 10 companies fail to execute strategySource: Fortune 規(guī)劃並建構(gòu)規(guī)劃並建構(gòu)系統(tǒng)環(huán)境系統(tǒng)環(huán)境 經(jīng)營(yíng)環(huán)境經(jīng)營(yíng)環(huán)境 設(shè)計(jì)平衡計(jì)分卡設(shè)計(jì)平衡計(jì)分卡釐清策略釐清策略願(yuàn)景與使命願(yuàn)景與使命營(yíng)運(yùn)方針目標(biāo)營(yíng)運(yùn)方針目標(biāo)業(yè)務(wù)策略業(yè)務(wù)策略經(jīng)營(yíng)模式經(jīng)營(yíng)模式財(cái)務(wù)構(gòu)面策略目標(biāo)財(cái)務(wù)構(gòu)面策略目標(biāo)各

5、構(gòu)面各構(gòu)面KPIKPI所需資料來(lái)源所需資料來(lái)源策略地圖策略地圖 & 因果關(guān)係圖因果關(guān)係圖客客戶戶構(gòu)面策略目標(biāo)構(gòu)面策略目標(biāo)流程構(gòu)面策略目標(biāo)流程構(gòu)面策略目標(biāo)學(xué)習(xí)構(gòu)面策略目標(biāo)學(xué)習(xí)構(gòu)面策略目標(biāo)指定資料提供者指定資料提供者現(xiàn)有系統(tǒng)支援程度現(xiàn)有系統(tǒng)支援程度資料更新時(shí)間資料更新時(shí)間規(guī)劃系統(tǒng)運(yùn)作功能規(guī)劃系統(tǒng)運(yùn)作功能KPI 清單清單開發(fā)系統(tǒng)運(yùn)作環(huán)境開發(fā)系統(tǒng)運(yùn)作環(huán)境願(yuàn)景願(yuàn)景財(cái)務(wù)內(nèi)部流程顧客學(xué)習(xí)成長(zhǎng)股東權(quán)益與獲利股東權(quán)益與獲利財(cái)務(wù)績(jī)效財(cái)務(wù)績(jī)效集資計(jì)劃集資計(jì)劃行銷通路行銷通路網(wǎng)路行銷網(wǎng)路行銷策略聯(lián)盟策略聯(lián)盟客戶關(guān)係管理客戶關(guān)係管理客服中心客服中心方針管理方針管理企業(yè)企業(yè)e e化化企業(yè)流程改造企業(yè)流程改造職涯規(guī)

6、劃職涯規(guī)劃 職能庫(kù)職能庫(kù)教育訓(xùn)練教育訓(xùn)練薪酬制度薪酬制度人力結(jié)構(gòu)人力結(jié)構(gòu)導(dǎo)入分析導(dǎo)入分析產(chǎn)業(yè)結(jié)構(gòu)分析產(chǎn)業(yè)結(jié)構(gòu)分析競(jìng)爭(zhēng)力分析競(jìng)爭(zhēng)力分析策略策略價(jià)價(jià)值值鏈鏈: :機(jī)機(jī)能能管管理理ArticulateCommunicateDrive & Measure個(gè)人化的個(gè)人化的入口網(wǎng)站入口網(wǎng)站最佳實(shí)例最佳實(shí)例策略與矩陣策略與矩陣管理管理知識(shí)管理知識(shí)管理e-Learing可執(zhí)行與可執(zhí)行與可運(yùn)作可運(yùn)作的工具的工具商業(yè)智慧商業(yè)智慧平衡計(jì)分卡報(bào)表系統(tǒng)商業(yè)智慧績(jī)效衡量(KPI)Scorecard Builder Architecture Captures information about your score

7、card SQL Server UI for entering your scorecard data Web ServiceScorecard Builder Data entry interface for custom targetsData Entry Deploy your scorecards Customize your views Sharepoint Portal Server BSC-specific web partsScorecardPresentationScorecardEngine Understands your BSC data Builds the scor

8、ecard Scorecard-created cube(s) SSABI-based, customizable UI for building your strategy maps VisioStrategy MapBuilder Interface to map scorecards to data sourcesData Sources 解決方案的構(gòu)成要件TechnologyVersionComponentWindows 2003 ServerPlatform.NET Framework1.0 and 1.1 if that is within our time line.PlatformSharePoint Portal ServerIIS2.0Scorecard BuilderScorecard ViewsBSCS PortalDocument LibrariesVisioActiveX Component hosted within SharePointStrategy Map BuilderSQL Server/Analysis Services, SSABISQL