門廳日常工作禮貌用語

1、門廳日常工作禮貌用語門廳日常工作禮貌用語一、接聽電話：二、歡迎語：三、操作服務(wù)時1、Hello, front desk.你好,前廳部。2、This is XX speaking.我是 XX。（自我介紹）1、Hello, welcome to our hotel.歡迎光臨白山賓館。2、Hello, I am very glad to see you again.您好,很高興再次見到您。1、2、提行李：Hello, may I help you?需要幫忙嗎？ 寄存： You check baggage altogether X, right?您寄存的行李共 Please leave behind

2、your telephone?請留下您的聯(lián)系電話？ Please sign your name to conformation.請簽字確認(rèn)。四、大廳引領(lǐng)時3、取行李： Please show me your baggage ticket.請出示您的寄存卡。X件, 對嗎？One moment, I ' ll take it as soon as possible.請稍等，我馬上去取。 Please check your luggage.請您核對行李。4、與客人同乘電梯： Hello, for how many floor?您好，請問您去幾樓？ Here it is. Watch your

3、 step.X樓到了，請慢走。1、Where are you going? Can I help you?請問您去哪里？需要幫助嗎？2、Please follow me.請跟我來。3、 Please go straight ahead, turn right and take lift to forth floor.請直走到頭，乘右側(cè)電梯到四樓。4、 In the east of front desk is washing room.衛(wèi)生間在總臺的東側(cè)?？偱_接待處禮節(jié)禮貌用語、 歡迎語： Hello, welcome to our hotel. I m very glad to see you

4、 again.您好，歡迎光臨。很高興再次見到您入住登記：1、We have the commercial room a 480yuan, the deluxe room a380yuan, economical room a 200yuan don't contain early, which kind of room do you need?我們有商務(wù)標(biāo)準(zhǔn)間 480 元， 豪華標(biāo)間380元，經(jīng)濟房200元不含早，請問您需要哪種房 間？2、One moment, let me check the reservation.稍 等，我查一下預(yù)訂單。3、May I have your pas

5、sport or ID card, please? 請出示您的身份證（護照）。4、For how many nights? 請問預(yù)計住幾天？5、Would you please pay X yuan as deposit?請交付 預(yù)金X元。6、Please sign here請您簽字。7、One moment, let me make the room key f請稍等，我為您做鑰匙。or you.做鑰匙時:1、You should go through the formalities if you want to stay.如果您續(xù)住請到總臺辦理延期手續(xù)即可。2、I have put bre

6、akfast coupon in the welcome card already.明天的早餐票已經(jīng)為您放在歡迎卡里了3、 This is your room key and deposit ticket. Please keep it well.這是您的房間鑰匙，預(yù)金票，請保管好。4、Your room is on X floor and room number is X. Enjoy your stay. 您的房間是X樓X號，愿您住店愉快。3、 等候語：1、One moment, please.對不起，請稍等。2、Sorry to have kept you waiting.對不起，讓您久

7、等了。3、I 'll connect with my manager as soon as possible. 請稍等，我馬上與經(jīng)理聯(lián)系。4、Sorry, I 'll reply you when I ask clearly.請稍等，我問清后馬上答復(fù)您。5、One moment, I 'll go through with your telephone(film) at once. Hello, it have past already.請稍等，馬上為您開通電話(電影) 您好，已經(jīng)開通了。4、 接打電話：1、Hello, front desk. Hello, BaiSh

8、an hotel . 您好，白山大廈前廳 部。2、One moment, let me write down it. 請稍等，我記錄一下。3、Our manager isn 't in. You should call him(her) with his(her) mobile phone.經(jīng)理不在，請撥打他的手機好嗎？4、I'm sorry, the line is bad, please redial it.對不起，線路不好，請重新?lián)芎脝幔?、 I beg you pardon.請您再說一遍好嗎？5、 接受查詢：1、One moment, let me check it.請

9、稍等，我為您查詢。2、Sorry, there is no information in computer. 對不起，電腦沒有此信息。3、Hello, the guest have checked out already.您好,客人已經(jīng)退房。4、The guest is in X room. You should make a connect in advance. 客人住在X號房間，您可以先電話聯(lián)系一下。6、 接受預(yù)定：1、Could you leave your name and telephone number?請留下您的姓名和聯(lián)系電話。2、How many people are the

10、re in your party?請問住店客人是幾位？7、 更換鑰匙：1、One moment, let me check it.請稍等，我馬上查一下。2、Let me change another room key, please. 請讓我?guī)湍鷵Q一把鑰匙。3、 If the key and the mobile phone put on the same place, will be able to affect magnetism.如果鑰匙與手機放在一起，將會影響 磁性。商務(wù)、票務(wù)中心日常服務(wù)禮貌用語1、您好！早晨好、中午好、晚上好。Hello.! Good morning. Good a

11、fternoon. Good evening.2、有什么需要幫助的嗎？What can I do for you?3、很高興為您服務(wù)！I am always at your service.4、請問您要發(fā)傳真嗎？Could you send the fax?5、感謝您的耐心等待。Thanks your patience waiting.6、請問您有預(yù)定機票嗎？Could you have prearrange the airplane ticket?7、請稍等，我來幫您查一下。Just a monment,let me check it.8、不必客氣，這是我應(yīng)該做的。It doesn'

12、t matter. My pleasure.9、先生/女士您要確認(rèn)機票嗎？Should you confirm the airplane ticket,sir/madam?10、您的機票已確認(rèn)。Your airplane ticket confirmed.11、再見，歡迎您下次再來。Goodbye and hope to see you again.12、抱歉讓您久等了。I am sorry to have kept you waiting.13、您要買哪天北京的機票？Which day do you want to buy the airplane ticket of Beijing?14、

13、對不起，只有頭等艙。Sorry, only then first-class cabin.15、請您認(rèn)真填寫旅客訂座單。Please earnestly to fill the list in the passenger to make reservations.16、請您出示您的護照或身份證！Please exhibit your passport or the ID card!17、您如何付賬，是現(xiàn)金還是信用卡？How are you going to pay,by cash or by credit?18、這是您的機票和證件，請您收好！This is your airplane tick

14、et and the credential, please receive well!19、感謝您給我們提了這么多寶貴建議。Thanked you to make such many precious suggestions to us.20、祝您旅途愉快！Have a nice trip!房務(wù)部日常工作禮貌用語服務(wù)中心用語:接聽電話時：1、Hello,housekeeping department.您好，房務(wù)部。請稍等,2、OK , wait for a monment,please. I inform the service person immediately 好的, 我馬上通知服務(wù)員。

15、3、Is there anything else? OK , thank you,goodbye ! 還有其它事情？好的，謝謝，再見！4、May I ask the guest name and room number which you look up? Let me help you to look up. Please signature in here. Thanks!請問您要找的客人姓名及房間號碼。讓我?guī)湍橐幌隆Ｕ堅谶@兒簽字。謝謝！二、樓層服務(wù)人員用語：1、Housekeeping, may I come in?客房服務(wù)員，我能進來嗎？2、I m sorry to trouble

16、you, sir. May I clean the room now?對不起，打擾了，先生，現(xiàn)在我能為您打掃房間嗎？3、Thanks your reminder.感謝您的提醒。4、I process immediately. 我馬上處理。5、Please forgive, I came late.請原諒，我來晚了。6、 Please gets down in here to a building great hall. 請在這邊下去至U樓大堂。7、Is this your baggage?請問這是您的行李嗎？8、Your baggage will be sent up in a little

17、while.您的行李過一會兒就送來。您的房卡過時間9、Your room card was obsolete, I helped you to relate with the front desk. Can I help you?了，我?guī)湍c前臺聯(lián)系一下。我去幫您重新刷卡，可以嗎?10、This is your room key,what can I do for you? 這是您的房間鑰匙，還有什么事情需要我做的嗎？11、The internal room telephone number and the room number plate is same.內(nèi)部房間電話號碼與房間號牌相同。1

18、2、 If you must dial the outwire or the long-distance telephone call please allocate first 0 in front of thenumber.您如果要撥外線或長途電話請在號碼前先撥0。13、 If you have clothes to have to wash? If you must do laundry, please in the pocket, and to fill the list in washes clothes, thanks.請問，您有衣服要洗嗎？如果您要洗衣服，請把衣服放在寫字臺抽屜的

19、洗衣袋 里，并請您填好洗衣單，謝謝。14、Will the color run in the wash? 洗衣時會掉色嗎？15、Your clothes washed, please glanced. Thanks.您的衣服洗好了，請過目。謝謝。16、We will come and clean your room immediately.我們馬上就來打掃您的房間。17、May I do the turn-down service for you now?我現(xiàn)在可以給你做夜床嗎？18、We will come and clean your room immediately.我們馬上就來打掃您的

20、房間。工程部服務(wù)規(guī)范用語、接聽電話時：您好，工程部，我是電工班。 Hello, the engineering department, I am the electricianclass.二、遇有需要幫助時：1、請問您需要幫助嗎？What can I do for you?2、Gives me this question, lets me try to find solution.把這個問題交給我，讓我來想辦法。三、有客維修時：1、您好，我是工程部員工，我現(xiàn)在可以檢修設(shè)備嗎？Hello, I am the engineering department staff, may I overhaul

21、 the equipment?2、對不起，打擾您了。Sorry to interrupt you.3、 請您稍等， 馬上就修好。Please wait for a monment,fixes immediately.四、接到維修通知：1、您好，我現(xiàn)在正在維修，請稍等 10分鐘。Hello, I am servicing, please wait 10 minutes.五、接到設(shè)備故障投訴時：對不起，由于我們設(shè)備故障影響您休息了。Sorry, because our equipment failure affected you to rest.商場服務(wù)規(guī)范用語1、禮貌與客人打招呼及稱呼客人，表示

22、你對他們的熱情歡迎：-"早上好，小姐 /先生。“"Good morning,madam/sir.”-”下午好，小姐 /先生?！?quot;Good afternoon,madam/sir.”-"晚上好，小姐 /先生。""Good evening,madam/sir.”2、主動向客人提供幫助：-"我可以幫您嗎？ ""May I help you? ” /What can I do for you?3、記住一些能討人喜歡的言詞：-"謝謝。""Thank you.“-"別客氣。&q

23、uot;"You are welcome."-“對不起?！?“Im sorry. ”“沒關(guān)系。” “That，s all right. ”-"請。”"Please.”4、打擾客人之前，要提示客人：-“打擾了” " Excuse me”5、向客人等待時，要先有交代：-“請稍等一會兒?！?quot;Just a moment,please./Wait for a moment,please.-“這是您的""Here you are.”6、要客人等待時，要先有交代：-“請稍等會兒?！?quot;Just a moment,plea

24、se./wait for a moment,please.-"我一會JL就來?！?quot;I will be with you in a minute. ”7、聽不明白客人說話時，不要臆想，你可以：-”請再說遍好嗎？ ""I beg you pardon.”8、向客人作自我介紹：-“我叫 。如果有什么需要幫忙，請告訴我?！薄癕y name is .Please let me know if there 's anything I can do for you. ” /Can I help you?9、與客人友好地告別，讓客人對你和酒店留下深刻印象：一 “

25、再見。” “Goodbye.”-"祝您今天過得愉快?！?quot;Have a nice day."-"祝您在這居住愉快?！?quot;Enjoy your stay here."10、在三響之內(nèi)迅速接聽電話：拿起電話時： "你好，商場?！?quot;Hello,shop department."餐廳服務(wù)禮貌用語一、安排就座1、Chinese restaurant . May I help you ?中餐廳，能為您服務(wù)嗎？2、Welcome to our restaurant .歡迎光臨我們餐廳3、How many person ,

26、please ?你們一共有幾位？4、Do you have a reservation , sir ? 先生，您有預(yù)訂嗎？5、Is it only two of you ?就你們兩位嗎？6、Do you have a meal voucher ? 您有餐券嗎？7、Where would you like to sit , sir ? 先生，您喜歡坐哪兒？8、Is it only two of you? 就兩位嗎？9、Is it just yourself? 就你自己嗎？10、So you are four?你們四位嗎？11、Would you be seated,please?請就坐。12、Would you follow me,please?請跟我來。13、Im sorry,this table is already r