英語培訓講義

1、英語培訓講義培訓對象：物業(yè)管理中心（處）工程部常用基本詞匯部分:華敏 翰尊國際Huamin EmpirePlaza華敏世紀廣場Huamin CenturySquare物業(yè)管理中心(處)propertymanagement centre (office)大廈、幢、樓tower/buildi ng小區(qū)reside ntial area(lot)延安西路Yan an Road West樓層floor樓the first floor二樓the sec ond floor三樓the third floor地下一層：baseme nt 1地下二層：basement 2左left; 右right;中midd

2、le;數(shù)字表達：1 one; 2 two; 3 three; 4 four;5 five; 6 six; 7 seve n; 8 eight; 9 nine;10 ten; 11 eleven; 12 twelve; 13客戶customer業(yè)主owner租戶tenant thirtee n; 14 fourtee n; 15fiftee n; 16 sixtee n; 17 seve ntee n; 18eightee n; 19 nineteen; 20 twenty;百hundred;千thousand;第一業(yè)主/租戶the first owner/tenant上任業(yè)主/租戶the la

3、st owner/tenant員工staff保安咅B(yǎng) security departme nt安保人員security personnel客服咅B(yǎng) customer service department先生Mr.（+姓）、Sir（統(tǒng)稱）小姐Miss.（+姓）女士Ms.（+姓）、madam （統(tǒng)稱）經(jīng)理manager管理處主任director衛(wèi)生間washi ng room/toilet電梯elevator/lift樓梯stair貨梯goods lift客梯guests lift自動扶梯escalator停車場park ing area地下車庫underground garage車位parki

4、ng lot郵局post office辦公室office家、房間house前臺the recepti on deskThe front desk客服人員service staff工程咅B(yǎng) engineering department會所club餐廳restaura nt有償服務paid service二次裝修the sec ond fitt in g-up空調(diào)air-c on diti on燈light, lamp水管water pipe龍頭cock天花板ceiling門禁door alarm燈泡bulb電表Watt-hour Meter應急電源Emergency Power Supply煙桿

5、smoke pole消火栓fire hydra nt電線electrical wire電話teleph one漏水leak堵塞clog安裝in stall二、 常用基本短語和句型（一）問候語早上（下午、晚上）好，先生/夫人您好?。ǔ醮我娒妫┖芨吲d見到您您好嗎？我很好，謝謝，您呢？歡迎到我們大廈/小區(qū)祝您過得愉快!（二）答謝謝謝您（非常感謝）謝謝您的建議/信息/幫助/配合沒什么/沒問題Goodmorni ng/afterno on /eve ning,sir/madamHow do you do?Glad to meet you./Nice to meet you.How are you?Fin

6、e, tha nks. And you?Welcome to our Tower/ Residentiallot.Have a good time!Its my pleasure./ With pleasure.Im at your service.No problem.（三）道歉很抱歉對不起（用于打攪別人時）謝謝，您真客氣不用謝很高興為您服務樂意為您效勞Thank you (very much)Thank you for your advice/in formatio n/help/supportItvery kind of you.You are welcome./ Not at all.

7、很抱歉，那是我的錯。對不起，讓您久等了。對不起，打擾您了。很抱歉告訴您我為此道歉沒關系算了吧（四）征詢我能幫您什么？/有什么能為您效勞 的？請稍等一下請問您要拜訪哪家公司/戶？麻煩您能不能再說一遍？（五）指路上樓/下樓在三樓。II m sorry.Excuse me.Im sorry. It s my fault.Sorry to have kept you wait ing.Sorry to in terrupt you.Im sorry to say.I apologize for this.Thatsall right.Letforget it.May I help you? / Wha

8、t can I do for you?/ Is there any thi ng I can do for you?Just a mome nt, please.Which un it do you want to visit?Pard on, please.Go upstairs / dow nstairs.Its on therthfloor.對不起，請問盥洗室/電梯在哪兒?請這邊走往左/右轉(zhuǎn)沿此路直走就在那在那個角落（六）提醒請走好！請當心！請注意安全！請別遺忘您的東西。別擔心。放心好了。請勿吸煙請勿搬動（七）告別再見等會兒見晚安Excuse me, where is the washi

9、ngroom / elevator?This way, please.Turn left/right.Go along / go straight.Over there.On the corner.Mind your step!Please be careful. / Take care.Please dontleave any thi ng behi nd.Donworry.Take it easy.Please dontsmoke here.Please dontremove.Goodbye!See you laterGood ni ght明天見下周見再見，希望能再見到您一路平安祝您旅途愉快！祝您好運！（八）祝賀祝賀您生日快樂新年快樂圣誕快樂節(jié)日快樂See you tomorrow.See you n ext week.Goodbye and hope to see you aga inHave a n ice