漂亮的藍(lán)色細(xì)紋效果模板

1、CompanyLOGO漂亮的藍(lán)色細(xì)紋效果模板Strategy PlanningTraining Department Mydin Mohammed Holding Berhad資料資料PPT中國(guó)中國(guó)PPT資源網(wǎng)收集提供資源網(wǎng)收集提供,版權(quán)歸原作者所有版權(quán)歸原作者所有漂亮的藍(lán)色細(xì)紋效果模板Process Flow Practical Vision Underlying Constraint Strategic Directions Systematic Actions Implementation Timeline漂亮的藍(lán)色細(xì)紋效果模板Vision: Definition A mental pi

2、cture of what the organization should look like in the future 漂亮的藍(lán)色細(xì)紋效果模板New Definition of Mission To assist in increasing the effectiveness and efficiency of all individuals in Mydin Mohamed Holdings Bhd. Our measures of success is based on the improvement of job behaviors, job performance, problem

3、 solved, cost savings to organization, product quantity, product quality, lower absenteeism, lower turnover and customer satisfaction of the training we provide,漂亮的藍(lán)色細(xì)紋效果模板Objective Transform organization to achieve performance effectiveness Create a joyful and meaningful workplace. 漂亮的藍(lán)色細(xì)紋效果模板Old D

4、efinition of Mission To provide all types of training support services to all employees Our measures of success is based on Hours of training Persons trained Classes delivered Media Produced Instructional objectives accomplished Course catalogs漂亮的藍(lán)色細(xì)紋效果模板Transformation Traditional Training Performan

5、ce Driven(refer to HPI Model)漂亮的藍(lán)色細(xì)紋效果模板Comparison Sample Mission statement Measures of success Origin of performance problems Audience served Relationship with organizational goals Perception of others Staff skills required Potential survival in difficult times漂亮的藍(lán)色細(xì)紋效果模板RolesPastTrainerFuture: Fac

6、ilitator (Process control)Consultant (Provide answer)Trainer (Skills, attitudes, knowledge)漂亮的藍(lán)色細(xì)紋效果模板Skills Required Consulting Needs assessment Needs analysis Data collection System Design Long range planning Cost-benefit planning Evaluation Research Learning Facilitation Training漂亮的藍(lán)色細(xì)紋效果模板Traini

7、ng skills Delivering Training Creating lesson plans Media Production Department Budgeting Course Scheduling Coordinating events Developing survey, questionnaires Manage external vendors or trainers漂亮的藍(lán)色細(xì)紋效果模板Old Relationship with Organization Support function Cost center Little relationship exists b

8、etween dept activities and organizational goals漂亮的藍(lán)色細(xì)紋效果模板New Relationships Proactive Function Profit Center Documented savings related to waste, turnover, defects, and downtime A high relationship exists with organizational goals漂亮的藍(lán)色細(xì)紋效果模板Traditional Training Function Indirect link to organization

9、al bottom line Lack of management support No relation to other organizational Initiative Lack of respect and credibility漂亮的藍(lán)色細(xì)紋效果模板Strategic DirectionLearning Organization that encompasses: Improving organizational learning capabilities Facilitating organization development or reengineering Building

10、 team based workforce to enhance productivity Cultivating world class customer care Upgrading operational excellence Building, expanding and manage knowledgeCompanyLOGO漂亮的藍(lán)色細(xì)紋效果模板Improving organizational learning capabilities漂亮的藍(lán)色細(xì)紋效果模板Organizational Learning Focus on training and learning Training

11、and learning must be fun, practical and interactive Exploring new ways of training and learning methods such as Multisensory, NLP, Visual/Music/Multimedia, Dialogue, Facilitative and etc漂亮的藍(lán)色細(xì)紋效果模板Learning Widening learning channels such as accessing to internet, resource library, audio visual Hold

12、in house seminar, conference and workshop to improve convergence and divergence of knowledge Encourage Team Learning (training department) 漂亮的藍(lán)色細(xì)紋效果模板Prioritize Training CourseFocus on the foundation for first year Customer Care Retail Training Housekeeping Merchandizing Display English Supervisor D

13、evelopment Team Development HR competency training漂亮的藍(lán)色細(xì)紋效果模板What we do now Conduct fundamental training Setting up team learning Applying facilitative and multi-sensory training 漂亮的藍(lán)色細(xì)紋效果模板What can we do further? Exploring latest training methodology Widening learning opportunities such as Certific

14、ate Program CompanyLOGO漂亮的藍(lán)色細(xì)紋效果模板Facilitating organization development or reengineering漂亮的藍(lán)色細(xì)紋效果模板Organization Development/Reengineering Function as Process facilitator Using various facilitator tools such as HPE: Performance FishBone 5 Why Flow Chart Run Chart Needed for fundamental change due to

15、outdated organization system (;policies, roles and responsibilities etc)漂亮的藍(lán)色細(xì)紋效果模板What are we doing now? Renovation mental rehearsal Nesan/Laurence Store clearance Nesan/Laurence Price Change - Laurence Energy level of Cashier Guna/Zaidi/Laurence Motivational level of employees Collecting problems

16、facing by employees through customer service training- Trg Dept漂亮的藍(lán)色細(xì)紋效果模板JMI: Our first client of Consultancy Conduct field study and consulting on JMI from 15th Sept onward (45 days) Informed Zaidi, the branch manager of JMI. Areas to look into: Redesigning jobs or work tasks Improving information

17、 flow Improving feedback to performer Improving OJT (on job or off job training) Using structure practice (OA2) Improving tools and equipment Using job or performance aids Improving reward systems漂亮的藍(lán)色細(xì)紋效果模板What can we do further? Facilitating the final project management by doing mental rehearsal f

18、or Hypermarket GAMES for Hypermarket Examine the organization system of SUBANG Doing organization studies of SKE and other branches Move into troubled branches to find root course and solutions Initial projects to rescue critical area of Mydin漂亮的藍(lán)色細(xì)紋效果模板Things to remember Water and stone Human psych

19、ology Positive orientated Ambience Beware of peopleCompanyLOGO漂亮的藍(lán)色細(xì)紋效果模板Building team based workforce to enhance productivity漂亮的藍(lán)色細(xì)紋效果模板Building team based workforce Organize Group to become Team Train team to be Self Directed Work Team (SDWT) or Self Managed Team (SMT) The move will revolutionize

20、the industrial practice of retail industry Implement in MNC Manufacturing such as AMD, Nestle and Komag in Malaysia漂亮的藍(lán)色細(xì)紋效果模板What is SDWT? Empower to make decisions Know each other jobs Supervisors act as facilitator Accountable for work group Facilitator, team leader and team member漂亮的藍(lán)色細(xì)紋效果模板Skil

21、ls needed 1/2 Leadership Communication Interpersonal Group problem Solving Peer Coaching and feedback Consensus decision making Conflict management Project management漂亮的藍(lán)色細(xì)紋效果模板Skills Needed -2/ 2 Team dynamics Process Improvement漂亮的藍(lán)色細(xì)紋效果模板Change of Perception of Team Members Accept change Try new

22、things Take on more responsibilties Held accountable Take actions Act in the best interest of team Take risks Be open minded漂亮的藍(lán)色細(xì)紋效果模板Experiment on JMI Halid 8 45 am 15 people Daily meeting and discussion Rest 30 minutes in afternoon Scram漂亮的藍(lán)色細(xì)紋效果模板Agenda of Meetings Motivation sharing Improvement

23、 projects Group and individual appraisal Problems and solutions sharing Ways to increase sales and customer base Ways to upgrade customer service, grooming housekeeping and mechanizing Get to know each other activities TrainingCompanyLOGO漂亮的藍(lán)色細(xì)紋效果模板Cultivating world class customer care 漂亮的藍(lán)色細(xì)紋效果模板Cu

24、stomer Care Driven Customer Care Complete JMIs Training Still no positive results. It proves my hypothesis is right. It is the organizational system (80%) that contribute to the “indifferent” of customer service漂亮的藍(lán)色細(xì)紋效果模板What are we doing now? Completed customer care training at H=JMI within six we

25、ek time Completed the manual writing (Farha) Training at Malacca (5th-13th Sept)漂亮的藍(lán)色細(xì)紋效果模板What can we do further? Weekly focus Floor Meeting, Daily Briefing Competition Poster Customer Survey form Remember customer names Field study on JMI Organization System Manpower, Roles and responsibilities, L

26、eadership style etc.漂亮的藍(lán)色細(xì)紋效果模板Operasi Akar 2 Operational excellency driven Nesan 360 degree feedback for Leadership style Set up Ground Rules of Human RelationshipsCompanyLOGO漂亮的藍(lán)色細(xì)紋效果模板Upgrading operational excellence漂亮的藍(lán)色細(xì)紋效果模板Operational Excellency Driven Implement housekeeping and mechanizing d

27、isplay漂亮的藍(lán)色細(xì)紋效果模板What do we do now? Training an audit SKE Begin training at JMICompanyLOGO漂亮的藍(lán)色細(xì)紋效果模板Building, expanding and manage knowledge漂亮的藍(lán)色細(xì)紋效果模板Knowledge Management E Learning Internet Strategy Portal Information Community of Expert Best Practice/Lesson-Learned Sharing Enlarge learning chann

28、els漂亮的藍(lán)色細(xì)紋效果模板E Learning Build learning module online for managers and executives to learn Incorporating LMS into our recording system Experimenting short and practical topic such as: 10 minutes learning on effective email writing 10 minutes learning on vendor negotiation 10 minutes learning on Engl

29、ish for customer service 漂亮的藍(lán)色細(xì)紋效果模板Internet Strategy Search information for competitive edge Teach internet search strategy Formulate internet user policy to draw boundaries of surfing and searching Train buyers, HR, branch executive etc. Create directory search for relevant departments漂亮的藍(lán)色細(xì)紋效果模板Portal Information Put up useful information on training department Provide a online suggestion and feedback format漂亮的藍(lán)色細(xì)紋效果模板Community of Expert Gather expert for sharing knowledge Collect list of s