運營管理工作交接清單 new

1、運運營營管管理理工工作作交交接接清清單單OPERATIONOPERATION MANGEMENTMANGEMENT JOBJOB TRANSFERTRANSFEROUTPUTOUTPUT唐俊DirectionDirection電子商務DATEDATE2013.2.20StatusStatusProcessProcessDiscriptionDiscription PathPathuseuseFromFrom項目NTG/JJB/CNCNTG/JJB/CNC常規(guī)業(yè)業(yè)務務范范圍圍/ /管管理理旺旺響應速度做Operation daily report數(shù)據(jù)唐俊常規(guī)旺旺響應率做Operation dai

2、ly report數(shù)據(jù)唐俊常規(guī)評價回復做Operation daily report數(shù)據(jù)唐俊常規(guī)維權處理常規(guī)工作唐俊常規(guī)線上投訴處理常規(guī)工作唐俊常規(guī)異常件跟進常規(guī)工作唐俊常規(guī)FAQ更新貫徹常規(guī)工作唐俊常規(guī)退款處理常規(guī)工作唐俊常規(guī)扣單處理常規(guī)工作唐俊常規(guī)人人員員溝溝通通/ /管管理理店長業(yè)務溝通常規(guī)工作唐俊常規(guī)現(xiàn)場管理常規(guī)工作唐俊常規(guī)工作任務分配常規(guī)工作唐俊常規(guī)活動宣貫常規(guī)工作唐俊常規(guī)文檔管理常規(guī)工作唐俊常規(guī)隊員溝通常規(guī)工作唐俊常規(guī)員工激勵常規(guī)工作唐俊常規(guī)QA溝通常規(guī)工作唐俊常規(guī)工作排班電子商務J&J行政排班常規(guī)工作唐俊常規(guī)ReportReport業(yè)務報表電子商務J&J報表周報做

3、工員績效數(shù)據(jù)唐俊常規(guī)行政報表電子商務J&J報表周報做工員績效數(shù)據(jù)唐俊常規(guī)日進線報表電子商務J&J數(shù)據(jù)日進線做Operation daily report數(shù)據(jù)唐俊常規(guī)評價日報電子商務J&J報表評價報表常規(guī)工作唐俊常規(guī)扣單報表電子商務J&J售后扣單匯總常規(guī)工作唐俊常規(guī)維權日報電子商務J&J報表維權報表常規(guī)工作唐俊運運營營管管理理工工作作交交接接清清單單OPERATIONOPERATION MANGEMENTMANGEMENT JOBJOB TRANSFERTRANSFEROUTPUTOUTPUT唐俊DirectionDirection電子商務StatusSt

4、atusProcessProcessDiscriptionDiscription PathPath項目NTG/JJB/CNCNTG/JJB/CNC常規(guī)業(yè)業(yè)務務范范圍圍/ /管管理理arvato投訴聯(lián)系電子商務J&J報表升級報表arvato 800轉(zhuǎn)入投訴常規(guī)ReportReport運營日報管理電子商務J&J報表Operation daily report常規(guī)J&J投訴跟進反饋表電子商務J&J報表升級報表arvato 800轉(zhuǎn)入投訴常規(guī)運營月報電子商務J&J報表Operation daily report常規(guī)Review PPT電子商務J&J報表P

5、PTDATEDATE2013.2.20useuseFromFrom常規(guī)工作唐俊常規(guī)工作唐俊常規(guī)工作唐俊常規(guī)工作唐俊每月review唐俊運運營營管管理理工工作作交交接接清清單單OPERATIONOPERATION MANGEMENTMANGEMENT JOBJOB TRANSFERTRANSFERNTG/JJB/CNCNTG/JJB/CNCReportReport namenameStatusStatusProducedProduced bybyCheckedChecked bybySendedSended bybyNTG/JJB/CNCNTG/JJB/CNCForFor KaytuneKayt

6、une（運運營營）JNJ Ecommerce Operation daily Report 日日CSRTLTLJNJ Ecommerce Operation weekly Report月月CSRTLTLJNJ Ecommerce Operation Monthly report月月CSRTLTLJJB/NTG/CNC Ecommerce 維權報表實實時時CSRTLTLReview PPT月月TLTLTLworkload月月TLTLTL凱淳電子商務員工績效考核評估表月月TLTLTL店內(nèi)活動確認實實時時TLTLTL過敏、產(chǎn)品質(zhì)量問題實實時時TLTLTLSendSend totoCWANG; JZO

7、U; ; Zhao, Charley CONCNCWANG; JZOU; ; Zhao, Charley CONCNCWANG; JZOU; ; Zhao, Charley CONCN史靜EmilyEmilyEmily各項目店助CC.JNJNTG/JJB/CNCNTG/JJB/CNCCCCC toto時時間間; leixuenergysource-; ; ; ; cissce; ; Sherry Xia; EileenHuang; emilychenenergysource-; anitayangenergysource-每天下午18：00前; leixuenergysource-; ; ;

8、; cissce; ; Sherry Xia; EileenHuang; emilychenenergysource-; anitayangenergysource-每周周一; leixuenergysource-; ; ; ; cissce; ; Sherry Xia; EileenHuang; emilychenenergysource-; anitayangenergysource-每月第一周吳嬪; sherryxia; emilychenenergysource-; anitayangenergysource-; minzhangenergysource-有退款需要時發(fā)送-每月月中-每

9、月月初每月15號前Emily，各項目店長，QA有需要時發(fā)送; ; emilychenenergysource-; qijunkeenergysource-有需要時發(fā)送NTG/JJB/CNCNTG/JJB/CNCNTG/JJB/CNCNTG/JJB/CNC項項目目職職位位聯(lián)聯(lián)系系人人NTGNTG店長Ring Shen店助Summer LiangJJBJJB店長Cissce CaiCNCCNC店長Ring Shen店助Eillen Huang倉倉庫庫黃偉豪郵郵件件地地址址電電話話移移動動電電話話ringshen 33973860*86013764188162summerliang 33973860*86213601920755cissce 33973860*863136