welcoming clients(一)

1、LOGO商務(wù)英語商務(wù)英語精品課程精品課程 Module 1 Welcoming Clients (一一)主講人：吳月娥主講人：吳月娥Do you know how to host foreign visitors?If so, how to make preparations for the reception?Welcoming clientsWelcoming clientsTask 1 Meeting at the airportTask 2 Breaking the ice on the way to the hotelWelcoming clientsTask 3 Helping t

2、he clients to check inTask 4 Confirming the scheduleTeaching aims:Know how to meet clients at the airportKnow how to start conversations with clientsMaster the basic expressions of welcoming clientsKnow the etiquette of welcoming clientsTask 1 Meeting at the airport You need to shake hands, say gree

3、ting words, be helpful to your clients with t h e i r l u g g a g e , a r r a n g e t h e transportation and accommodation.Greeting words:Excuse me, but are you Mr. Smith from New Jersey?How do you do?/How are you?Self-introduction:Im Liu Mei, from Shanghai Import & Export Corporation. Ive come

4、to meet you.Offering help:Let me help you with your luggage.Arrange transportation and accommodation:Weve already reserved you a standard room at Jinmao Hotel.If you are ready, wed better start for the hotel.Practice 1 (Listening)Finish the conversation about meeting at the airport with the missing

5、sentences according to the sentence patternsAnswers:1.the sales representative2.Let me help you with your luggage3.How was your flight?4.We have a reservation for you 5.You are so considerateTask 2 Breaking the ice on the way to the hotel1.Talking about the trip:I didnt expect the airport to be so e

6、fficient!2. Well, Im so glad to be able to come to this World Expo.We are glad to have you here, Mr. Johnson.Have you ever been to Shanghai?It is a 10-minute drive to get there.Talking about the hotel:Weve already booked you a double room, seven days at the Fangda Hotel.The hotel is conveniently loc

7、ated.It is a bright and clean room facing the garden on the sunny side.Practice 2 (Listening) Finish the conversation about breaking the ice on the way to the hotel with the missing sentences a c c o r d i n g t o t h e sentence patternsAnswers:1.a sea of green trees2.enjoy the scene3.take this oppo

8、rtunity 4.are available5.A single roomTips for welcoming clients1.On formal occasions, you should address someone as “Mr.”(for man) or “Ms”(for woman) with the persons surname unless the person asks you to call him/her first name. For example, Brad Pitt(Mr. Pitt);Angelina Julie(Ms. Julie)Professiona

9、l dressing is appropriate in western business culture. Many companies require that their employees dress in a professional manner. In western culture, people are used to maintaining a relatively large physical distance between each other during conversations or social meetings.People always shake ha

10、nds firmly when meeting each other.English speakers often ask “How are you?”or ”How are you doing?” when you meet them. These are more geetings than real questions, and they do not always expect an honest answer. The accepted response is usually “Fine, thank you. How are you?” even if you are not fe

11、eling very well.Religion, politics, private topics, such as salary, marriage, clothes price and so on.Situation Situation 1: You (?, Run-Yuan, China) are waiting at the airport for a new client (Susan White , Mexico) who is going to visit your company. (Meeting at the airport)Situation 2 : You and M

12、s White are on the way to Holiday-inn, and you are talking friendly. (Breaking the ice on the way to the hotel)Group work Student A1.You are ?, the head of the Import Department of Run-Yuan Warp Knitting machinery Limited Company.2. You Meet your client at the airport; Talk about her journey; Want t

13、o help her with her luggageTalk about your Changzhou visitTell her she is going to stay at Holiday-innGroup work Student B1.You are Susan White from MexicoThe head of the Import Department of Purina Clothes Corp.2. You Express your thanks to Mr. /Ms. ?Express your feeling about your journeyRefuse his help and carry the luggage yourselfExpress your thanks to Mr. /Ms. ?Express your feeling about ChangzhouAsk whether the hotel is convenient or notGroup work Comment CriteriaKnowledge (15%) :Understand and remember all key pointsLanguage