外貿(mào)業(yè)務(wù)信函范文概要

1、1. 向長期客戶推銷新產(chǎn)品I en close an illustrated suppleme nt toour catalogue. It covers the latest desig ns which are nowavailable from stock. We are most gratified that you have, for several yeas. In clude a select ion of our products in your mail-order catalogues. The result ing sales have bee n very steady

2、. We believe that you will find our new desig ns most attractive. Theyshould get a very good reception in your market. Once you have had time to study the uppleme nt , please let us know if you would like to take the matter further. We would be very happy to send samples to you for closer inspection

3、. For your information, we are pla nning a range of classical En glish dinner services which ,should do well in the North America n market. We will keep you in formed on our progress and look forward to heari ngfrom you.隨函寄奉配有插圖的商品目錄附頁，介紹最新設(shè)計的產(chǎn)品。貴公司 的郵購目錄多年來收錄本公司產(chǎn)品，產(chǎn)品銷售成績理想，特此致以深切謝意。最新設(shè)計的產(chǎn)品巧 奪天工,定能吸

4、引顧客選購。煩請參閱上述附頁，需查看樣本，請賜復(fù)， 本公司樂意交勞。本公司現(xiàn)正設(shè)計一系列款式古典的英國餐具，適合北美市場需 求。如感興趣，亦請賜知。愿進一步加強聯(lián)系，并候復(fù)音。2. 為商貿(mào)指南兜攬廣告Tha nk you for your bus in ess. You arecurre ntly represe nted in our directory. This is the only directory of its kind which reaches all compa nies in the buildi ng and con struct ion in dustry in th

5、e UK. Advertis ing in our directory was a wise move on your part. We are currently compiling a new edition of the directory which willbe published in April 1995.The new editi on will be expa nded to in clude major manu facturers of plumbing equipment in the European Community. For proper coverage in

6、 the directory, you ought to appear in more than one category. If you do opt for a multiple listing, you will be ableto buy space in additional categories at half price. You can be assured that the new edition will be on the desks of allthe major decision makers in the building and hardware trades.

7、Please complete the en closed form and return it with the appropriate fee. Tha nks aga in for your busi ness衷心感謝惠顧。貴公司商號已刊登在本公司的商貿(mào)指 南中。該指南乃唯一覆蓋英國全部建筑公司的刊物，在此刊登廣告確是明智之舉。 現(xiàn)下籌備1998年4月版的貿(mào)易批南，新版會羅列歐洲貢同體的主要鉛管業(yè)制造商。為達到出色的宣傳效果，貴公司宜考慮在不同類別刊登廣告。如蒙惠顧，除首個廣告 外，其余類別的廣告將可獲 半價優(yōu)惠。該指南將分送給所有建筑公司和五金器具公 司主管。煩表填妥隨附表格，連同廣告

8、費用一并寄回。專此盼候佳音。3. 請求客戶作推薦人Tha nk you for your letter of 2 November. We are delighted to hear that you are to pleased with the refurbishme nt of your hotel. As your know .in our line of work, we depe nd on good ,reports about our projects to win further bus in ess. Our clie nts always shop around and

9、look for refere nces before committi ng themselves. With your permissi on, we would like to use your hotel as a reference when we discuss similar refurbishments in the hotel in dustry . Would you agree to our suggesti ng that future clie nts should call you? It would also be most helpful if we could

10、 occasi on ally bring a clie nt to look at your hotel . We would , of course , stay over ni ght at least. Ill call you n ext week to hear your react ion. Thanks again for you kind words.從 11 月 2 日的來函得悉閣下對貴飯店的整修感到滿意，此消息對本公司實是一鼓勵。設(shè)計 行業(yè)重視聲 譽,客人在選擇設(shè)計公司時必然會有所比較。如蒙允許,本公司欲請貴飯店作推薦人，證明有關(guān)整修的質(zhì)素。未知可否讓其他客戶來電垂詢？此

11、外,如獲允準(zhǔn)間或聯(lián)同客戶前來參觀貴 飯店整修，定必有莫大幫助。當(dāng)然，本公司會預(yù)訂房間， 至少留宿一晚。4. 通知客戶價格調(diào)整We en close our new catalogue and price list. The revised prices will apply from 1 April 1997. You will see that there have bee n nu mber of cha nges in our product ran ge. A nu mber of improved models have bee n in troduced. Out range of

12、 wash ing mach ines hasbee n completely revamped. Many popular lin es, however, have bee n reta ined un cha nged. You will be aware that inflation is affecting industry as a whole .Ws have been affected like every one else and some price in creases havebee n un avoidable. We have not, however, i ncr

13、eased our prices across the board, In many cases, there is a small price in crease, but in others, none at all. We can assure you that the quality of our con sumer durables has bee n maintained at a high sta ndard and that our service will continu eto be first class. We look forward to recei ving yo

14、ur orders.謹(jǐn)謝上新的商品目錄和價格 表。 修訂價格定于1997年4月1日起生效。產(chǎn)品系列有一大革新，增加了不少改良的 型號,扒出一系列新款的洗衣機，但許多款的開動號仍保持不變。通貨膨脹影響整個工業(yè)連帶令貨品價格上漲。雖然如此，本公司并未全面提升價格，調(diào)整幅度亦不 大。本公司堅守一貫信 念,務(wù)求出產(chǎn)優(yōu)質(zhì)之耐用消費品，迎合顧客的需要。謝謝貴 公司多年惠顧，盼繼續(xù)合作。5. 說明價格調(diào)整原因I en close our new price list , which will come into effect ,from the end of this mon th. You will se

15、e that we have in creased our prices on most models. We have ,however , refrained from doing so on some models of which we hold large stocks. We feel we should expla in why we have in creased our prices. We are pay ing 10% more for our raw materials tha n we were pay ing last year. Some of our subc

16、on tractors have raised their by as much as 15%. As you know , we take great pride in our mach ines and are jealous of the reputati on for quality and depe ndability which we have achieved over the last 40 years. We will not compromise that reputati on because of rising costs. We hope, therefore dec

17、ided to raise the price of some of our mach in es. We hope you will understand our position and look forward to your orders現(xiàn)謹(jǐn)附上本公司新價格表，新 價格將于本月底生效。除了存貨充裕的商品外，其余大部分貨品均已調(diào)升價格。是次調(diào)整原因是原 材料價格升幅上漲10%!,一些承包商的價格調(diào)升到15%。過去 40年,本公司生產(chǎn)的機器品質(zhì)優(yōu)良、性能可靠。今為確保產(chǎn)品質(zhì)量，唯有稍為調(diào)整價 格。上述情況，還望考慮。愿 能與貴公司保持緊密合作。6. 回復(fù)感謝信We greatly appr

18、eciate your letter describ ing the assista nee you received in sol ving your air-conditioning problems. We are now in our fifty year of operation, and we receive many letters like your indicating a high level of customer satisfaction with our in stallati on. We are pleased that our tech ni cal staff

19、 assisted you so capably. We would like you to know that it you n eed to con tact us at any time in the future. Our engin eers will be equally responsive to your request for assistanee. If we can be of service to you aga in, please let us know. Thank you aga in for your very kind letter.承蒙來信贊揚本公司提供的

20、空調(diào)維修工程服務(wù)，欣喜不已。五年前開業(yè)至今， 屢獲客戶來函 嘉獎,本公司榮幸之至。 欣悉貴公司識技術(shù)人員的服務(wù)，他日苛有任 何需要，亦請與本公司聯(lián)絡(luò),本公司定當(dāng)提供優(yōu)秀技師，竭誠效勞。在此謹(jǐn)再衷心感 謝貴公司的贊賞，并請繼續(xù)保持聯(lián)絡(luò)。7. 請客戶征詢其它公司Tha nk you for your enquiry of 5 May concerning silk blouses. We regret to say that we do not manu facture cloth ing to your own desig ns to the highest Europea n sta ndar

21、ds: Swa n Textiles corporati on The in dustrial zone Shekou We supply the factor with all their silk materials, I en close a swatch of our stock materials for your exam in ati on. Should you desire any of these samples made up into fini shed products , we can supply the swa n factory with them. We h

22、ope that this will be of help to you and wish you every success in your business dealings謝謝5月5月曰來函查 詢關(guān)于紆綢罩衫的事宜。本公司只生產(chǎn)紆綢布料，供應(yīng)紡織品批發(fā)商和制造廠家，并沒有制造成衣，因而未能接受貴公司 訂貨,謹(jǐn)致萬分歉意然而，本公司樂意推薦本地一家生產(chǎn) 優(yōu)質(zhì)男裝的工廠，相信可按 貴公司設(shè)計的款式制造符合歐洲最高標(biāo)準(zhǔn)的服裝:蛇口工業(yè)區(qū) 天鵝紡織品公司。該廠的絲綢 布料全由本公司供應(yīng)，隨函了什樣本以供查閱，如貴公司認(rèn)為適合，本公 司樂意負(fù)責(zé)供應(yīng)所需布料。愿上資料對貴公司有所幫助。謹(jǐn)祝生意興隆，

23、事事順 達。8. 改善服務(wù)Tha nk you for your letter of 26 Janu ary. I apologize for the delivery problems you had with us last mon th. I have had a meet ing with our producti on and shipp ing man agers to work out a better system for han dli ng your acco unt .We know we made a mistake on your last order . Altho

24、ugh we replaced it for you. we want to make sure it does not happe n aga in. We have devised the en closed checklist to use for each of your future order. It includes your firms particular specifications, packing requirements and marking instructions. I believe can service your company better and he

25、lp you operations run more smoothly with this safeguard. Please con tact us if there are any additi onal points you would like us to include.感謝1月26日來信。對上月貴公司更換 所需貨品，唯恐類 似事件再發(fā)生，本公司生產(chǎn)、運輸和出口部經(jīng)理已商議制訂更有效方法處理貴公司 事務(wù)，并為此特別設(shè)計清單。隨信奉上該清單，供貴公司今后訂貨之用。當(dāng)中包 括特殊規(guī)格、包裝要求和樗說明等欄目，相信此舉有助本公司提供更佳服務(wù)，促進雙方 合作。如欲增設(shè)任何欄目于該清單上，懇求

26、惠示。9. 拒絕客戶的要求Tha nk you for your enq uity of 25 August.We are always pleased to hear from a valued customer.I regret to say that we cannot agree to your request for tech ni cal information regarding our software security sysytems.The fact is,that most of our competitors also keep such in formati on

27、private and con fide ntial.I sin cerely hope that this does not inconvenience you in any way.lf there is any other way in which we can help. do not hesitte to con tact us agai n.月25日信收悉，謹(jǐn)此 致謝。來信要求本公司提供 有關(guān)軟件保密系統(tǒng)的技術(shù)資料，但鑒于同行向來視該等資料為 機密文件,本公司亦不如需本公司協(xié)助其便透露，尚祈見諒。我真誠地希望這樣不會對貴公司造成不便。他事宜，歡迎隨時賜顧垂詢。 祝業(yè)務(wù)蒸蒸日上10.

28、 應(yīng)付難辦的客戶We have bee n doing bus in ess together for a long time and we value our relati on ship of late, we have not been able to provide the kind of service we both want. The problem is that your purchas ing departme nt is cha nging orders after they have bee n placed. This has led to confusion and

29、 frustration for both of our companies. In several instances. you have retur ned goods that were orig in ally ordered. To solve the problem , I propose that on receipt of an order, our sales staff con tact you to verify it. If you decide on any cha nges, we will ame nd the order and fax you a copy s

30、o that you can check it. I trust this system will cut down on delays and errors, and allow our operations to run smoothly承 蒙多年惠顧，本公司感激萬分。然近來合作出現(xiàn)問題，令服務(wù)水準(zhǔn)未能符合對方要求， 本公司為此提憂不已。貴公司采部發(fā)出定單后，再三更改內(nèi)容；更有甚者,屢次退回訂購之貨品，導(dǎo)致了雙方公司工作中的混亂和困惑。為避免問題日趨嚴(yán) 重,特此在接到定單后，由本公司銷售人員與貴公司復(fù)核。若需作出改支，本公司把定單修改 后電傳副本，供貴公司查核。盼望上述 辦法經(jīng)受減少延誤，

31、促進雙方業(yè)務(wù)發(fā)展。11. 祝賀新公司成立It has just come to our attention that you have lately opened your new European headquarters in Brussels. Con gratulati ons on your bold ven ture. As you know , our compa nies have had a long bus in ess associati on in the UK. We look forward to collaborating with you in your Eur

32、opean venture. Please let us know if we can be of any assista nee to you. We will be delighted to help. We wish you the very best of luck and a prosperous future.12. 非正式的預(yù)約要求Could we meet some time this mon th to discuss the hypermarket proposal? We want to make decisi on by the begi nning of n ext

33、mon th. We would very much like to hear your thoughts before we make any definite plans. Could you choose a venue for the meeting? I can fly to London any time, Perhaps you would prefer Lyon or Paris? I leave it to you to choose. I look forward to seeing you again您好！未知能否于本月會面，商談有關(guān)特大自助市場的建議呢？我們準(zhǔn)備于下月初

34、 作出最后決定。在未訂下明確計劃之前，希 望能咨詢的意見。敢問能否選定會面地點？在倫敦、巴黎或里昂商談都可以，悉隨尊便。期待與您見面。13. 物色代理商Our compa ny manu factures a range of prin ti ng presses that are used successfully by compa nies in over 20 coun tries. A product specificatio n brochure is en closed. We are con sideri ng expa nding our products to new mar

35、kets and we would appreciate you assistanee. In particular , we would like to identify the best agents who are currently serving the printing industryin your region. We are looking for organizations which con duct their bus in ess in a truly professi onal manner. They must be fully conv ersa nt with

36、 thetech ni cal side of the printing in dustry and have a comprehe nsive un dersta nding of all the features of the lines t6hey represent. We would be very grateful if you could take a few mome nts to send us the n ames of three or four orga ni zati ons that match our requireme nts.We shall the n co

37、n tact them to explore the possibility of establishi ng amutually acceptable bus in ess relati on ship. Thank you very much for your time and con sideratio n in this matter.本公司生產(chǎn)的一系列印刷機,獲二十多個國家的公司采 用。隨函附上產(chǎn)品規(guī)格 說明書,謹(jǐn)供參考?，F(xiàn)為該產(chǎn)品開拓新市場，希望得知貴地 區(qū)從事印刷工業(yè)的代理商資料。如蒙貴公司協(xié)助，將不勝感激。如能撥冗寄來數(shù)個符合上述要求代理商商號，則感激不盡。本公司將與其聯(lián)系，研究能否建立互惠互利 折業(yè)務(wù)關(guān)系。右蒙惠告，不勝感荷！14. 歡迎新代理商I would like to