Uniform control制服管理

1、STANDARD OPERATING PROCEDURE標(biāo)準(zhǔn)操作程序UNIFORM CONTROL制服管理Task Number: 任務(wù)號(hào)：LI-0002Department: 部門：Housekeeping 客房部Date Issued: 制定日期：August 2005 2005年8月Guest Expectation: 客人期望：I expect employees performing the same job to wear the same uniform. When I see employees with uniforms which have been obviously b

2、orrowed from another person or department, the professionalism of the hotel is questioned.我希望員工都穿上自己工作所專有的制服。如果我看到員工穿的是借來(lái)的其他部門的制服，那么酒店的專業(yè)水準(zhǔn)將會(huì)受到質(zhì)疑。Time to Train:培訓(xùn)時(shí)間：25 minutes 25分鐘Why is this task important for you and our guests?為什么這項(xiàng)任務(wù)對(duì)你及我們的客人如此重要？Answers: 回答：1. I understand that it is important t

3、o regularly check the number of Uniforms.我知道常規(guī)的檢查制服編號(hào)是非常重要的。2. I understand that I must take responsibility for my Uniform?我知道我必須對(duì)制服負(fù)責(zé)。3. I can show my professionalism.我體現(xiàn)出了我的專業(yè)水準(zhǔn)。WHAT / STEPS步驟HOW/ STANDARDS如何做/標(biāo)準(zhǔn)TRAINING QUESTIONS培訓(xùn)問(wèn)題1) Marking編碼Before a uniform is issued a uniform code willbe mar

4、ked on the tag, at the collar or waist.在制服發(fā)出來(lái)以前，需將制服打碼，一般打在標(biāo)簽，衣領(lǐng)或腰部。 The information is entered into the uniform card. i.e. name of staff, when the uniform was first issued, when/why a uniform is replaced and misuse of uniform. (Note: aprons, scarves, etc. should not be numbered).很多員工的相關(guān)信息都會(huì)記錄進(jìn)制服卡片，

5、比如員工的名字。當(dāng)制服交換或拿錯(cuò)（圍裙，領(lǐng)帶等）也需要特別著名。What has to be marked?什么需要打碼What do I have to do when Uniform will be issued? 當(dāng)制服要發(fā)給員工時(shí)我們需要做什么？2) Issuing hours發(fā)放制服時(shí)間Issuing hours will be as established, refer to SOP on Uniform Exchange. Uniforms are issued strictly on an exchange basis, clean for dirty.發(fā)布制服時(shí)間根據(jù)操作程序

6、而定。制服發(fā)布是嚴(yán)格按照替換標(biāo)準(zhǔn)，干凈替換臟的。How and when can I change my Uniform?我什么時(shí)候，怎么能換我的制服？Can I have 2 Uniforms on the clean for dirty exchange basis?我能有2套干凈的制服替換臟制服嗎？3) Quarterly Inventory每季盤點(diǎn) Inform all Department Heads a week before on date of uniform inventory.在制服盤點(diǎn)日期前一個(gè)星期通知所有部門領(lǐng)導(dǎo)。A Uniform Inventory list wit

7、h staff uniform code and type of uniform will be issued to the Department Heads the day before.附有員工制服尺碼和款式的制服盤點(diǎn)清單將會(huì)在前一天發(fā)放給部門領(lǐng)導(dǎo)When do I have to check inventory?我什么時(shí)候檢查貨物盤點(diǎn)？Who issues the check list and when?誰(shuí)發(fā)放檢查清單，什么時(shí)候？4) Counting of uniforms清點(diǎn)制服Attendants who will be off duty on the day of invento

8、ry will have to hand in their uniform at the Linen room.在制服盤點(diǎn)那天不上班的員工需要將制服交往布草房。Linen Attendant issues a slip indicating the return of the Uniform.布草房員工發(fā)放一張記著制服歸還日期的清單。Why do I have to hand in my Uniform when I am not here?為什么我不在時(shí)要親自交我的制服？Why do I get a slip in exchange?為什么我交換時(shí)要填清單？5) Inventory Mast

9、er Chart盤點(diǎn)表Linen Attendant to fill in each respective column the number items in the Linen Room.布草房員工將數(shù)字項(xiàng)目一個(gè)一個(gè)填寫完整。Department Heads have to fill in the inventory list with items staff re wearing. 部門領(lǐng)導(dǎo)須將員工佩帶項(xiàng)目填寫進(jìn)盤點(diǎn)清單Laundry supervisor to count all uniforms in the laundry department.洗衣房主管清點(diǎn)所有洗衣房制服數(shù)量。A

10、ll Inventory lists are collected and handed to the Housekeeper assigned.所有盤點(diǎn)存貨清單將會(huì)收集并交與指定的行政管家。Why do I have to fill in a inventory list?為什么我需要填寫一張存貨清單？Who has to count the Uniforms?誰(shuí)需要清點(diǎn)制服？6) Locker Inspection存物柜檢查The information is compiled in the Master Chart. 信息都會(huì)編輯進(jìn)入主控表A spot check is to be car

11、ried out be HRpersonnel and staff-Security to ensure that additional uniforms are not hidden in lockers.一個(gè)抽樣檢查表是讓人力資源部員工和保安確定存物柜里沒(méi)有多余的制服。Why does HR make spot checks?為什么人力資源部需要進(jìn)行抽樣檢查？7) Lost or damaged Uniforms遺失或損壞制服Uniform Attendant to report to ExecutiveHousekeeper for lost or damaged uniforms.制服

12、房員工須向行政主管報(bào)告遺失或損壞的制服情況。If a uniform is lost or damaged due to negligence, the Executive Housekeeper will issue a memo to FC for the cost of the uniform to be charged to the staff member concerned. 如果員工由于疏忽而丟失或損壞了制服，行政主管發(fā)一張備忘錄給財(cái)政部尋求制服價(jià)格，并向相關(guān)的員工索取。A copy will be sent to HR.給一長(zhǎng)復(fù)印件給人力資源部。 Who has to repo

13、rt the damage?誰(shuí)需要報(bào)告損壞情況？When and why do I have to pay the Uniform?什么時(shí)候以及為什么我需要為制服付錢？Summary questions問(wèn)題概述：1. What is important about marking the Uniform?給制服編碼時(shí)什么最重要？2. What are the issuing hours and why?發(fā)放制服時(shí)間是什么為什么？3. Why do we have to do quarterly inventory?為什么我們需要每季盤點(diǎn)？4. What do you have to do before an inventory check?貨物盤點(diǎn)檢查以前你需要做什么？5. What do you get in exchange to you Uniform?用什么替換您的制服？6. Who conducts the locker inspec