理賠函常用表達(dá)方式

1、 主講人 張曉云 Useful expression in grant compensation 索賠函 常用表達(dá)方式 學(xué)習(xí)內(nèi)容 目標(biāo)與技能理賠常用表達(dá)方式理解合同的有關(guān)質(zhì)量、數(shù)量異議提出索賠的時間和依據(jù)、規(guī)定。掌握理賠信函的英文表述詞語和句型，并能夠根據(jù)要理賠的內(nèi)容，準(zhǔn)確地使用相關(guān)的詞語和句型Useful expression in grant compensation 業(yè)務(wù)導(dǎo)入 當(dāng)你收到 一個索賠的時候，你必須做出反應(yīng)，至于是理賠還是拒絕，依據(jù)損失的情況而定When you received a claim on you, you have to response to it. Grant

2、ing a compensation or rejecting it, depending on the situation. Useful expression 常用英文表達(dá)方式 第一句話：常用表達(dá)抱歉 I should make an apology to you. 我應(yīng)該向你道歉。Please accept my apologies for .請接受我方就。的道歉I owe you an apology for .我欠你一個道歉。I am writing this with a sense of deep shame behavior。我懷著深深的羞愧感的給你寫這封信函。I would

3、like to sincerely apologize to you for誠摯地向你道歉。We hope to express our deepest regret to you for 。We beg for your forgiveness for our carelessness and what we have done。我們就我們的不仔細(xì)以及已經(jīng)發(fā)生的事情請求你的原諒。 出口商理賠 開頭語Useful expression 常用英文表達(dá)方式 I cannot even being to find the words powerful enough to express my apo

4、logies to you。我很難找到一個合適的詞語來表達(dá)我的歉意。I am truly sorry for any harm that I may have done, and I sincerely ask for your forgiveness。我真誠為已經(jīng)發(fā)生的事情感到遺憾并誠懇地請求你的諒解。Thank you for your mail of dated XXXX to complain the quality of XXX goods. We understand that this is a very difficult situation for you.感謝你方XXX日期

5、的信函投訴XXX貨物的質(zhì)量問題。我們理解對于你方而言，這是一個非常難堪的事情。出口商理賠 開頭語Useful expression 常用英文表達(dá)方式 1 We appreciate the opportunity to explain .非常感謝你方給我們這個機(jī)會解釋。2 you ordered XXX product but our dispatch office sent YYY. This is due to a typing error.你訂購了XXX貨物，但是我們裝運(yùn)了YYY貨物。是由于打字錯誤所致。3 After careful checking of files we find

6、that our staff-in-charge shipped the goods XXX instead of YYY which you ordered. 仔細(xì)檢查以后發(fā)現(xiàn)，這是負(fù)責(zé)發(fā)貨的員工用XXX貨物替代了你方訂購的YYY貨物。4 we have investigated the situation and found the mistakes was caused by carelessness of a new staff. 我們已經(jīng)調(diào)查了整個事件，發(fā)現(xiàn)錯誤是由于一位新員工的不細(xì)心所致。 出口商理賠第二句：表達(dá)檢查錯誤的原因和結(jié)果Useful expression 常用英文表達(dá)方

7、式 5 We have carefully checked your returned goods & agree it is imperfect. The reason was due to carelessness in Technical Dept. 我們仔細(xì)檢查了你方退回的樣品，同意他們確實存在瑕疵，原因是由于技術(shù)部門的粗心大意所致。6 After checking the matter, we found the mistake happened due to confusion of sizes made by our new worker on unusually bus

8、y season. 經(jīng)過檢查，我們發(fā)現(xiàn)這個錯誤是由于在這個非同尋常的繁忙季節(jié)，新員工混淆了尺寸所致。7 We discovered that the quantity shortage was due to the mistake of our shipping clerk. Please accept our sincere apology.我們發(fā)現(xiàn)數(shù)量短少是由于發(fā)運(yùn)員的錯誤所致，請接受我方真誠的道歉。出口商理賠第二句：表達(dá)檢查錯誤的原因和結(jié)果Useful expression 常用英文表達(dá)方式 1 We would like to discuss the claim issue with

9、you after receipt the inspection result. 收到檢測結(jié)果以后我們將與你方商談索賠事宜。2 I am enclosing complimentary store coupons which are redeemable for xxx product隨信附上我的店鋪優(yōu)惠券，免費(fèi)兌換XXX產(chǎn)品。 3 we hope you will accept the goods at an allowance of 4%.我方希望你方能接受4%的折扣 5 We agree to give you 15% off as compensation.我方同意給予15%折扣作為賠

10、償。6 Enclosed is our check for USD1,000 to make up your losses. 附寄一張一千美元的支票，作為對你方損失的補(bǔ)償。 出口商理賠：第三句：表達(dá)理賠方案 Useful expression 常用英文表達(dá)方式 7 Please return one sample of this shipment, then we can make sure the reason & advise you of our corrective action. 請回寄這次到貨的樣品，以便我們可以確認(rèn)質(zhì)量不符合的原因，并告知你方我們的糾正措施。8 On st

11、udying the misshipped item, we found the mistake happened due to the oversight of Packing Dept. in an unusually busy season. We suggest you hold the item for sale at the price of USD12 or return it to us within 10 days with freight collect. 研究錯運(yùn)貨物事件后，我們發(fā)現(xiàn)其發(fā)生于繁忙季節(jié)的包裝監(jiān)管方面。我方建議你方將該貨物留存銷售，價格可以在12美元，或者在十

12、天以內(nèi)，將貨物退運(yùn)給我們，運(yùn)費(fèi)到付。出口商理賠：第三句：表達(dá)理賠方案 Useful expression 常用英文表達(dá)方式 1 At any rate please accept our sincere apology for the inconvenience we have caused you & hope you will accept the above settlements.無論怎樣，請我方誠摯的歉意，給你方造成諸多不便，并希望你方接受我們上述的理賠方案。2 We apologize because of having caused you trouble & w

13、ill make our best effort to solve the matter to meet your complete satisfaction.我方就給你方帶來的不便誠懇道歉，并將盡我們最大的努力解決問題，以達(dá)到你方完全滿意。3 Please accept our apologies again for the inconvenience caused to you and further opportunity to regain our confidence. 請接受我方的再一次道歉，給你們帶來很多的不便，以及給我方這次重獲信任的機(jī)會。4 Once more, accept all our apologies. We also wan