喜來登Sheraton酒店房務(wù)部行政助理管家崗位職責1

1、Job DescriptionSheraton Hotel崗位職責 喜來登集團酒店Grade: 5 : Asst. Ex. HousekeeperPosition5 級別： 職位：行政助理管家Division: Rooms Division Department:Housekeeping隸屬：房務(wù)部 部門：管家部Report to: Executive Housekeeper 上級：行政管家 管轄：Approved by: Prepared by: 批準： 擬稿：Job Summary:崗位概述：Assist Executive Housekeeper in the operation of

2、theHousekeeping Department.協(xié)助行政管家負責客房部工作并在其不在時負責其工作Acting Executive Housekeeper in his/her absence.Duties & Responsibilities:職責義務(wù)：1.Assist the Executive Housekeeper in the operation of the Housekeeping協(xié)助行政管家管理管家部日常運作 1. DepartmentSupervise and control all Housekeeping operations. Assist assign a

3、nd supervise 2.管理和控制所有客房運行管理， 分配和監(jiān)督主管 的工作并在需要時提供幫 2.the Supervisor in their work and assist if required. 助。Responsible for the Housekeeping Department intheabsence of the Executive 3. 當行政管家因故不在時負責管家部的運行。3.Housekeeper.Train, motivate and evaluate staff. 4. 培訓并激勵員工， 對他們的工作進行評估。 4.Responsible for the o

4、verall cleanliness of the hotel, check all areas regularly 5.定期檢查所有區(qū)域。 ,負責酒店全面的清潔 5.Ensure all work is done according to the department's procedures and ensure 6.the hotel's regulations are being followed. 確保所有工作遵循管家部程序并確保酒店 程序被遵守。 6.7.Ensure prompt reporting of maintenance issuesMaintain re

5、gular spring cleaning schedules 8. 確保迅速報告維修數(shù)據(jù) 7.Personally inspect VIP rooms. 9. 保持定期的清潔計劃 8.Handle any guest complaints, and reports them to theExecutive Housekeeper. 10. 的房間。 VIP 檢查預(yù)抵 9.Ensure proper handling of Lost and Found11.處理客人投訴， 并要向行政管家報告。 10.Responsible for strict key control12.確保恰當?shù)奶幚砜腿说?/p>

6、失物與招領(lǐng) 11.Co-operate with the Reception on room discrepancies to ensure accurate room 13.12. 負責嚴格控制鑰匙領(lǐng)用程序 status at all times 與接待處合作有關(guān)于房間狀態(tài)的問題， 以確保在 任何 時間里房間的狀態(tài)被 13.14.Manage quality improvementPrepare and manage a cost effective budget with measurable targets for the 15.準確的記錄department within the fi

7、nancial parameters setdownby the hotel budget 管理質(zhì)量的改善 14.Effectively monitor and analyze variations from the budget 16.Last Update: 4/14/2013 GE: 1/3 PAJob DescriptionSheraton Hotel 喜來登集團酒店 崗位職 責Grade: 5 : Asst. Ex. Housekeeper Position5 級別： 職位：行政助理管家Division: Rooms Division Department: Housekeeping

8、隸屬：房務(wù)部 部門：管家部Report to: Executive Housekeeper 上級：行政管家 管轄：Approved by: Prepared by: 擬稿： 批準：17. 根據(jù)酒店預(yù)算所確定的財務(wù)參數(shù)準備和管理本部門的目標可測量 的有效成 15.Prepare financial performance reports 18.本預(yù)算Develop procedures that track, report on, and control the circulating costs of 19.有效控制和分析預(yù)算的變動 16.the department 建立系統(tǒng)測量部門成本的有

9、效性 17.Handle and store stock according to stock control procedures 20. 準備財務(wù)表現(xiàn)報告 18.Coordinate work operations within the department 21. 建立程序跟蹤、報告、控制部門的流動成本 19.Develop performance standards for operations in the department22.Assess work operations and prepare plans to implement change when required 2

10、3.根據(jù)存貨控制程序處理和儲存存貨 20.Monitor productivity of the department 24.在部門內(nèi)進行工作運作協(xié)調(diào) 21.Prevent and resolve grievances 25.Resolve disputes 26. 建立部門內(nèi)的工作標準 22.Discipline staff when necessary 27. 評估工作表現(xiàn)，并在必要時制定調(diào)整計劃 23.Determine and plan for future staffing needs. Recruit staff together with 28.監(jiān)督部門工作表現(xiàn) 24.Execu

11、tive Housekeeper and Human Recourses Department 避免和調(diào)節(jié)抱怨 25.Prepare staff rosters to meet business demands29. 解決爭端 26.Facilitate multiskilling30.約束員工遵守紀律 27.31.Maintain up-to date staff records 明確和制定本部門各崗位所需人員的編制計劃與人力資源部和行 政管家一 28.Implement staff performance appraisals 32.起招聘員工 Carry out exit intervi

12、ews 33.Provide ongoing advice and support to staff under your supervision 34.按照工作需要進行排班 29.Supervise staff performance 35.鼓勵員工掌握多技能 30.Manage the delivery of high quality service to guests 36. 維護現(xiàn)有員工記錄 31.Deliver high quality service to guests 37.32. 進行員工表現(xiàn)測評Ensure guest needs and reasonable request

13、s are me3t8. 實施員工離職面談 33.Seek opportunities to continually improve guest service 39. 給予所管轄的員工以不斷的建議和支持 34.40.Identify VIP, regular and long staying guest, develop rapport to offer person alized service and assista nee旨導員工表現(xiàn) 35.Take appropriate action to resolve guest complaints 41. 負責向客人提供高品質(zhì)服務(wù) 36.G

14、E: 2/3 PA Last Update: 4/14/2013Job DescriptionSheraton Hotel崗位職責 喜來登集團酒店P(guān)osition Grade: 5 : Asst. Ex. Housekeeper 5 級別： 職位：行政助理管家 Division: Rooms Division Department: Housekeeping隸屬：房務(wù)部 部門：管家部Report to: Executive Housekeeper 上級：行政管家 管轄：Approved by: Prepared by:批準： 擬稿：42. Adhere to the hotel's s

15、ecurity and emergency policies and procedures 提供高品質(zhì)的對客服務(wù) 37.Log security incidents and accidents in accordance with hotel requirements43.確?？腿诵枨笈c合理的要求被滿足 38.Adhere to hotel cleaning and maintenance programs 44. 尋找機會不斷發(fā)展對客服務(wù) 39.Ensure a high lever of cleaning is maintained in work area 45. 客人，常住客人和長包房

16、客人。建立良好關(guān)系并提供個性化和超VIP 確認 40.Ensure all reporting and servicing deadlines are met on a timely basis 46.值服務(wù)47.Carry out other tasks as directed by your supervisors 采取合適的行動解決客人的投拆 41.堅持遵守酒店安全制度、緊急情況處理程序 42. 依照酒店要求記錄安全日志和事故記錄 43.44. 保證酒店的清潔和養(yǎng)護 保持維護所在工作區(qū)域的高度整潔 45. 保證所有報告和服務(wù)都按時完成 46. 完成上級交待的其它任務(wù) 47.Job Knowledge / Skill: 專業(yè)知識技能：Good knowledge of all Housekeeping areas, i.e.