hotelreservationppt課件

1、 HOTEL EnglishReservationCan you say the following? cardinal numbers (基數(shù)詞基數(shù)詞) ordinal numbers (序數(shù)詞序數(shù)詞) months (月份月份) week (星期星期)Months:January, February, March, April, May, June, July, August, September, October, November, DecemberWeekSunday MondayTuesdayWednesdayThursdayFridaySaturday Task 1 Match

2、the room types with their corresponding pictures.triple roomSingle Roomdouble roomTWB/standard roompresidential suitejunior suiteexecutive suitedeluxe suiteTriple RoomPresidential SuiteTWB/Standard RoomDouble RoomSingle RoomJunior SuiteDeluxe SuiteExecutive Suite Task 2 How many room types do you kn

3、ow now? What are they? Discuss with your partner with the help of the words in Tasks 1. From Task 1, now I know eight room types. They are single room, double room, TWB (twin beds room with private bath) or standard room, triple room, deluxe suite, presidential suite, executive suite, and junior sui

4、te.Suggested AnswersMore Room Types (1) deluxe single room sea-view room deluxe wedding suiteMore Room Types (2) family suiteMore Room Types (3) Chinese suiteJapanese suiteTask 3 Discuss If you plan to travel outside your hometown, Whats the most important thing you have to do ahead of time? If you

5、want to book/reserve one kind of room in the hotel, what methods can you use? by phone, fax, face to face, e-mail, online1.Room Reservation 預(yù)訂房間 Reservation, may I help you? 預(yù)訂處。請問我能幫你忙嗎? Yes, I would like to make a reservation for May 3rd. 是的，我想訂一間5月3號的房間。 For how many people? 幾個(gè)人呢？ Only one. 只有一個(gè)人

6、。 May I have your name? 能告訴我你的名字嗎？ John. 約翰。 I am wondering if you have a room with twin bed. 你們還有雙人間嗎？ Yes, we have one and it faces the beautiful sea. 有，我們有間房間而且朝著美麗的大海。 Thats wonderful. I want to stay for 2 days. 太好了，我想在這房間住2天。 OK, we will make it ready for you. 好的，我們會(huì)為您準(zhǔn)備好的。 Thank you. 謝謝。2.Doub

7、le Room Reservation 預(yù)訂雙人房預(yù)訂雙人房Hello, is there anything I can do for you?您好，我能為您做什么嗎？Yes, I want a room for tomorrow.是的，我想訂個(gè)明天的房間。Single or double?單人間還是雙人間？A single one with a private bath.一個(gè)帶獨(dú)立浴室的單人間。Would you like to have your room on the top floor?頂層的房間您覺得怎么樣？It doesnt matter.無所謂。3.Double and Sing

8、le Room 單人間與雙人間單人間與雙人間 4.Asking about vacancy 詢問是否還有空余房間Excuse me, do you have a vacancy?打擾一下，請問你們還有空余房間嗎？Let me see.讓我看看。Yes, we still have four left.是的，我們還有房間。Well, I would like to book a single room.我想訂個(gè)單人間。How long would you stay?你要住多久？5 days.5天，F(xiàn)rom Feb. 13 to 18.從2月13號到18號。5.No Vacancy 客房已滿Can

9、 I help you?我能幫助你嗎？Yes, is there any vacant room for tomorrow?是的，明天有沒有空房間？I am sorry.抱歉，We are full up for tomorrow.我們已經(jīng)客滿了。Well, is there any other hotel nearby?那這附近有沒有別的旅館呢？Yes, the Sunset Hotel is three blocks away.有，日落旅館就離這兒3條街，Maybe you can ask them.或許你可以問問他們。Thank you.謝謝。Task 4 Discuss with yo

10、ur partner ,what is the correct order to reserve?A. Confirming the reservation details with the guest;B. Asking for the date and room type the guest wants;C. Asking for the guests name, telephone and fax number, address, number of the party, etc.;D. Asking for any special requests;E. Checking room a

11、vailability;F. Saying goodbye;G. Greeting the guest.Correct order: _Task 5 Fill in each blank with the appropriate form of the word given in brackets.Let me have a check Sorry to _ (keep) you waiting. We do have a room available.2. May I know your _ (arrive) date?3. Theres a convention held in our h

12、otel. Im afraid we have no other _ (vacancy).4. There are still some single rooms _ (availability).5. You need to pay 900 RMB more to guarantee your _ (revise) reservation.Suggested Answershave kept arrival vacancies available revisedTask 6 Complete the sentences with the words in the box.How much d

13、o you charge _ a double room?The reservationist should be aware _ different ways of guaranteed reservation.Well send you a confirmation notice _ email as soon as possible.We look forward _ seeing you soon.May I book the room _ your name?of under by for toSuggested Answersfor of byto underTask 7 Choo

14、se the best Chinese translation for each sentence.1. By the way, could you arrange these ten rooms on the same floor if that is possible?A. 另外，你能把這10間房安排在同一層樓上，如果可能的話？B. 另外，如果可能的話，你能安排同一樓層的10間房間嗎？C. 順便問一下，同一層樓可以安排10間房嗎？D. 順便問一下，如果可能的話，您能把這10間房安排在同一個(gè)樓層嗎？Task 5 Choose the best Chinese translation for

15、each sentence.2. At what time do you expect to arrive?A. 在幾點(diǎn)鐘您期待會(huì)到達(dá)？B. 您期待幾點(diǎn)鐘會(huì)到達(dá)？C. 您預(yù)計(jì)幾點(diǎn)鐘會(huì)到？D. 您希望在幾點(diǎn)鐘到達(dá)？Task 5 Choose the best Chinese translation for each sentence.3. For group reservation, theres a 10% discount in peak season, and 20% in off-season.A. 對于團(tuán)體預(yù)訂，在高峰時(shí)刻打九折，其他時(shí)間打八折。B. 對于團(tuán)體預(yù)訂，旺季九折，此外二折。

16、C. 對于團(tuán)體預(yù)訂，旺季九折，平時(shí)八折。D. 團(tuán)體預(yù)訂旺季一折，平時(shí)二折。Task 5 Choose the best Chinese translation for each sentence.4. Would you like a room on the street or on the court?A. 您想要一個(gè)街上的房間還是庭院上的房間？B. 您想要一個(gè)臨街的房間還是臨近庭院的房間？C. 您想要一個(gè)臨街的還是庭院的房間？D. 您想要一個(gè)房間，臨街的還是臨近球場的？Suggested Answers1. D 2. C 3. C 4. BExercisesExercise I: Comp

17、lete the following dialogue according to the Chinese in blankets and then read it in roles.J=Jane (Receptionist) S=Stephen Nobel (Guest)J: (早上好,我是訂房部的簡,有什么可以幫到你嗎?)S: This is Stephen Nobel calling from America. (我想要訂一間房 )J: (好的,諾貝爾先生 您打算住多久呢?)S: Four nights, please.J: (你要訂哪天的房呢?)S: From August 10th t

18、o 13th.Good morning. Reservation. Jane speaking. Can I help you? _Id like to reserve/book a room. _Yes, Mr. Nobel. How long will you be staying in this hotel? _For when? _ExercisesExercise I: Complete the following dialogue according to the Chinese in brakets and then read it in roles.J: 你們幾點(diǎn)鐘到酒店呢?S: 大約下午5點(diǎn) J: Yes, Mr. Nobel. We will pick you up at the airport. (我們要怎樣聯(lián)系你呢?)S: You can call my friends number, . He will also greet