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1、最牛英語口語培訓模式:躺在家里練口語,全程外教一對一,三個月暢談無阻! 洛基英語,免費體驗全部在線一對一課程: The expression benchmarking has become one of the fashionable words in current management discussion. The term first appeared in the United States in the 1970s but has now gained world wide recognition. But what exactly does it mean and should
2、your company be practicing it?One straightforward definition of benchmarking comes from Chris Tether managing director of a New Zealand-based consultancy firm specializing in this area. “Benchmarking involves learning about your own practices, learning about the best practices of others, and then ma
3、king changes for improvement that will enable you to meet or beat the best in the world.” The essential element is not simply imitating what other companies do but being able to adapt the best of other firms practices to your own situation.Instead of aiming to improve only against previous performan
4、ce and scores, companies can use benchmarking to inject an element of imagination and common sense into their search for progress. It is a process which forces companies to look closely at those activities which they may have been taking for granted and comparing them with the actives of other world
5、-beating companies. Self-criticism is at the heart of the process although in some cases this may upset managers who are reluctant to question long established practices.The process of identifying best practice in other companies does not just mean looking closely at your competitors. It might also
6、include studying companies which use similar processes to your own, even though they are producing different goods. The point is to look at the process rather than the product. For example, Italian computer company Arita wanted to improve the quality of its technical manuals and handbooks. Instead o
7、f looking at manuals produced by other computer companies, Arita turned to a publisher of popular handbooks such as cookery books, railway timetables and car repair manuals. As Aritas Technical Director Claudio Benclii says, “All of these handbooks are communicating complex information in a simple w
8、ay - exactly what we are aiming to do. And in many cases they succeed far better than any computer company.”There is some disagreement between benchmarking specialists as to the best methods to follow when starting a benchmarking exercise in your firm. Everyone agrees that the process must have the
9、full approval of senior management but that it is best carried out by a comparatively small team. Some consultants feel this should be as small as three people but most favor a team of between five and eight at least one of whom should have some prior knowledge of the benchmarking process. In practi
10、ce this often means bringing in an outside consultant 3 / 7 at least at the beginning. Once the team is assembled there can be anything from three to five formal stages in the process different approaches but whatever the exact technique benchmarking can only work if everyone in the company from top
11、 to bottom is committed to change.15. According to the writer, benchmarking must always involveA. changing your activities on the basis of new information.B. Copying exactly what your competitors do.C. Identifying the best company in your market.D. Collaborating with other companies in the same fiel
12、d.16. Some managers may resist benchmarking becauseA. it takes their activities for granted.B. It makes them examine the way they work.C. It makes others question their efficiency.D. It gives them a lot of extra work.17. What sort of companies should you compare yours with?A. those producing similar
13、 goodsB. those communicating most effectivelyC. those using similar processesD. those leading the domestic market18. Anita found that a publishing company couldA. make more money than a computer firm.B. Produce technical manuals for themC. Show them how to improve their own manualsD. Help them move
14、into new markets19. Benchmarking specialists agree that in order to succeed there must beA. a team of no more than three peopleB. total support from top managersC. a fixed timetable for the processD. an outside consultant it the team20. What is the writers purpose in writing this article?A. to recom
15、mend the process of benchmarkingB. to criticize firms that do not carry out benchmarkingC. to give tactual information about benchmarkingD. to explain why benchmarking does not suit every firmUseful Words and Expressions:Benchmarking; world-beating; assemble; be committed to;Have you ever noticed th
16、e following sentences in your reading? If not, read them through and pay attention to the bold parts.16. Self-criticism is at the heart of the process although in some cases this may upset managers who are reluctant to question long established practices.17. It might also include studying companies
17、which use similar processes to your own, even though they are producing different goods. The point is to look at the process rather than the product.18. All of these handbooks are communicating complex information in a simple way - exactly what we are aiming to do. And in many cases they succeed far
18、 better than any computer company.”19. Everyone agrees that the process must have the full approval of senior management but that it is best carried out by a comparatively small team.Benchmarking can only work if everyone in the company from top to bottom is committed to change.Additional Reading Material:Who's best? How good are they? How do we get that good? What is Benchmarking?Benchmarking is the process of determining who is the very best, who sets the standard, and what that standard
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