前廳服務(wù)英語-客房預(yù)訂

1、前廳高級服務(wù)員常用英語-客房預(yù)定Unit 1 Room Reservation 客房預(yù)定ConversationA. Accepting a reservationClerk: Good morning. This is Room Reservation. May I help you,sir?Guest: Yes, Id like to reserve a room, please.C: Thank you, sir. When would you like your room, please?G: March 5 th.C: How long do you plan to stay?G:

2、Three nights.C: What type of rooms would you like, sir?We have single rooms, double rooms, suites and deluxe suites.G: A suite, please.C: May I have your name, please?G: Yes, its Taylor.C: How do you spell that, please?G: T-a-y-l-o-r.C: Thank you, Mr. Taylor. Would you like breakfast?G: No, thanks.C

3、: Very well, Mr. Taylor. Id like to confirm your reservation. A suite without breakfast for Mr. Taylor for three nights from March 5 th to March 7 th. Am I correct, Mr. Taylor?G: Yes, thank you.C: What time will you be arriving, Mr. Taylor?G: Around 5:00 p.m.C: All right. Youll be expected to be her

4、e. And we look forward to serving you.B. Refusing a reservationClerk: Good morning, Reservation. May I help you, sir?Guest: Id like to make a reservation.C: For which date?G: For the night of April 18 th, for one night.C: One moment, please, sir. Let me check our list Thank you for waiting, sir. Im

5、afraid our hotel is fully booked on that date. Is it possible for you to change your reservation date?G: No, thats not possible.C: We might have cancellations.Would you like to be put on our waiting list and call you in case we have a cancellation?G: Fine. But what if there isnt a room then?C: Dont

6、worry, sir. We can find you a room in a nearby hotel.G: Thank you very much. Good-bye.C: Good-bye and thank you for calling.C. Confirming a reservationClerk: Good morning. This is Room Reservation. May I help you, sir?Guest: Yes, Id like to confirm a reservation.C: Certainly, sir. May I have the dat

7、e of your reservation please?G: It was for April 21 st, for one night.C: May I have your name, please?G: Yes, George Brown.C: Could you hold the line, please?Thank you for waiting, sir. Your room is confirmed for that day. We look forward to serving you.D. Canceling a reservationClerk: Room Reservat

8、ion. May I help you?Guest: Id like to cancel a reservation.C: In whose name was the reservation made?G: Alan Bell.C: How do you spell that, please?G: B-E-double L.C: What was the date of the reservation?G: From February 27 th for 3 nights.C: Excuse me. But is the reservation for you or for another p

9、arty?G: Its for my boss.C: May I have your name and phone number, please?G: Yes, its Ellen Green and my number is 245-3971.C: Thank you, maam. I will cancel Mr. Bells reservation from February 27 th for 3 nights. My name is Wang Ying and we look forward to another chance to serve you.Useful Expressi

10、ons1.What kind of room would you like to have, single room or double room? 您需要什么樣的房間，是單人間還是雙人間?2.For how many nights? 請問住幾個晚上?3.How many guests will there be in your party? 請問一共有幾位?4.This is the busiest season. Im very sorry, but could you call us again later on this weel? We may have a cancellation

11、. 現(xiàn)在是旅游旺季，很抱歉，請您在這周后幾天再打電話過來，也午會有人取消預(yù)訂。Notes1.飯店客房的類型一般可分為：Single room 單人間Double room 大床間(雙人間)Twin room 雙床間(標(biāo)準(zhǔn)間)Suite 套間Deluxe suite 豪華間3.waiting list 等候名單會話參考譯文A.接受預(yù)訂職員：早上好，這里是客房預(yù)訂處，我能為您服務(wù)嗎，先生?客人：是的，我想預(yù)訂一個房間。員：謝謝您，先生，請問您哪天要這個房間?客：3月5日。員：您計劃住多久?客：3個晚上。員：您希望要什么樣的房間，先生?我們這里有單人間、雙人間、套間和豪華套間。客：一個套間。員：先生

12、，請告訴我您的姓名。客：泰勒。員：請問您的名字怎么拼?客：T-A-Y-L-O-R。員：謝謝您，泰勒先生，您要不要在飯店吃早餐?客：不要，謝謝。員：很好，泰勒先生，我想確認(rèn)一下您的預(yù)訂。泰勒先生預(yù)訂的是一個套間，不含早餐，時間是3月5 日至3月7日，共3個晚上，我講得對嗎，泰勒先生?客：對的，謝謝你。員：您將何時到達(dá)?客：下午5點(diǎn)左右。員：好吧，我們將恭候您的到來，并且期待著為您服務(wù)。A.謝絕預(yù)訂職員：早上好，這里是客房預(yù)訂處，有什么事需要幫忙嗎，先生?客人：我想預(yù)訂一個房間。員：您要訂哪一天的房間?客：4月18日一個晚上。員：請稍等一下，先生，我去查一下房間預(yù)訂情況先生，謝謝您的等待。對不起，

13、我們飯店那天的客房全部訂滿了。您是否可能改變一下預(yù)訂日期呢?客：不，那不可能。員：也許有人會取消預(yù)訂，我們把您的名字記下來。如果有人取消預(yù)訂，我們就打電話通知您好嗎?客：好的，但是如果那時沒有房間怎么辦呢?員：別擔(dān)心，先生。我們可以在附近的飯店為您找個房間?？停悍浅８兄x，再見。員：再見，謝謝您給我們打電話。C.確認(rèn)預(yù)訂職員：早上好，客房預(yù)訂處，先生，需要我為您服務(wù)嗎?客人：是的，我想確認(rèn)一個預(yù)訂。員：當(dāng)然可以，先生。請問您預(yù)訂的日期?客：4月21日，一個晚上，員：請問您的名字，先生?客：喬治布朗。員：請您稍等一下謝謝您的等待，先生，那天您要的房間已經(jīng)被確認(rèn)了，我們期待著為您服務(wù)。B. 取消預(yù)訂職員：客房預(yù)訂處。要我為您服務(wù)嗎?客人：我想取消一個預(yù)訂。員：