《酒店情境英語(yǔ)》M4U3Laundryservice教案

1、第 5頁(yè)秋茉授課日期周次課次New授課班級(jí)課時(shí)課型課題名稱Module 4 Unit 3 Laundry service執(zhí)教教師1、知識(shí)與技能： master the basic knowledge of laundry service(2) master the new words in the dialogues(3) master dialogues2、過程與方法： Task-based learning approach教學(xué)目標(biāo)(2) Inquiry-based learning approach(4) Collaborative learning approach(5) Situat

2、ional learning approach3、情感、態(tài)度與價(jià)值觀： Ss can learn about the basic knowledge of laundry service(2) Ss can learn basic laundry service procedures(3) Ss can learn some basic laundry service skills教學(xué)重點(diǎn)： To present the knowledge of laundry service(2) To present the dialogues教學(xué)重點(diǎn)與難點(diǎn)教學(xué)難點(diǎn)：Practice the dialog

3、ues and play the role in English in mocked situations(1) Task-based learning approach(2) Inquiry-based learning approach教學(xué)方法四、教學(xué)輔助器具(3) Collaborative learning approach(4) Situational learning approachBooks, multi-media, chalk. Blackboard教學(xué)過程1 Lead-in:1) ReviewWhat are the procedures of cleaning room

4、s?Ask the students to play the roles2) Look and match:jacket tieT-shirt gloves coat scarfvestblousesweatertrousersskirt shorts 1scarf 2. tie 3. gloves 4 skirt 5. trousers 6. sweater 7. coat 8. vest 9. jacket 10. T-shirt 11. shorts 12. blouse3) Keep these important tips in mind when serving: Knock at

5、 the door.Greet the guest and ask if the guest has some laundry.Ask the guest to fill in the laundry list. Make some explanations if necessary.Tell the guest when he can get back his clothes. Answer any question from the guest.Say goodbye politely.2. Pre-task:1. Good morning. I m here to collect you

6、r laundry. 早上好。我來(lái)收取您要洗的衣物。2. Do you have any laundry?您有衣物要洗嗎？3. Would you please fill in the laundry list? 麻煩您填寫下洗衣單好嗎？4. Do you have any special request? 您有什么特殊要求嗎？5. We could offer many kinds of services, such as washing, dry-cleaning, ironing and mending. 我們提供各種服務(wù)比如水洗、干洗、熨燙和縫補(bǔ)。6. Would you like a

7、 next-day service or an express service? 您是要第二天取服務(wù)還是快洗服務(wù)？7. The indemnity should not exceed ten times the laundry charge. 賠償不超過洗衣費(fèi)的十倍。8. We charge 50% more for express.對(duì)于快洗我們加收50%。Let s study dialogues: Dialogue 1:Listen and answer questions:What is the laundryman going to do?Where is the laundry li

8、st?Where is the laundry bag?What should the guest pay attention to when she fills in the list? How many items does the guest want to be laundered?Does she make a special request for her silk dress? What is that?Dialogue 2:Listen and answer questions:What does the guest have for laundry?Which items d

9、oes she need tomorrow morning?How long does express service take?When can she get her other laundry back?Dialogue 3:Listen and answer questions:What is the laundryman doing here?Which item of Mrs. White s laundry is missing?What color are the socks?Did the laundryman find her socks?Dialogue 4:Listen

10、 and answer questions:What happened to the dress?What s the hotel policy dealing with laundry damage?Who bought the dress for her?What s the final solution?Answers to the exercises:1. Listening.A. Listen and write down the words you hear and their Chinese meanings.dry clean 干洗laundry 要洗的衣物hand wash

11、手洗indemnity 賠償deliver 遞送laundry list 洗衣單ironing 熨燙charge 費(fèi)用B. Listen to the dialogue and fill in the blanks.A: LaundrymanB: GuestA: Good morning, sir. Do you have any laundry today?B: Yes, here you are.A: One shirt, one dress and two pairs of socks. Is that right?B: Yes, that s right.A: How do you w

12、ant them cleaned, please?B: I ve marked it down on the list.A: Thank you. When do you want them back, sir?B: How long does it take?pay 50% moreA: Regular service takes about 12 hours. Express service only takes 4 hours. But you have to for that.B: I see.A:When do you want them back, sir?B: I need th

13、em this evening. So I ll take express service. Thank you.A: My pleasure. Could you sign here?2. Match the expressions on the left with the best meanings on the right.1 e; 2 d; 3 b; 4 c; 5 a3. Complete the following with the words or expressions from the dialogues.Would you please send someone to pic

14、k my laundry, please?Please tell us or notify in the list whether you need your clothes ironed, washed, dry-cleaned or mended and also what time you want to get them back.I wonder if your hotel has a policy on dealing with it.We will deliver it to your room by 6:00 pm the next day.Do you have expres

15、s service? I need my dress this evening.4. Answer the following questions properly.1. What would you say when you pick up the laundry?I m here to collect your laundry.2. How would you suggest express service to a guest?Would you like an express service? It only takes 3 hours.3. What would you say if

16、 a guest asks you to remove a stain on his shirt?No problem. We will try our best.4. What would you say if the laundry is damaged?We will certainly pay for that.5. What would you say to a guest when the laundry is taken back?I ve brought your laundry here.6. When a guest calls for someone up for his

17、 laundry, what would you answer the call?I ll send up someone immediately for your laundry,7. What would you say if you cannot satisfy the guest s request?I m really sorry. We can t do that for you.5. Choose the proper response.1. Where can I find the laundry bag?A. You can find it in the wardrobe.(

18、 V )B. It must be somewhere in your room. Please go and have a look. ()2. Could you send someone to pick up my laundry?A. Of course, sir. But you must wait for a few minutes. ()B. Of course, sir. A room attendant will be there in ten minutes. ( V )3. When can I have my laundry back?A. Tomorrow morni

19、ng, sir. ( V )B. Maybe tomorrow morning, sir. ()4. How much do you charge for it?A. Would you please look at the rate chart in the drawer, ma ' am? (V )B. Look at the rate chart yourself. ()5. How should I fill in the laundry form?A. Let me help you with it. ( V )B. Do it this way. It s not diff

20、icult at) all. (6. Put the following sentences into correct orders to form a new dialogue.Yes. I have some laundry to be done.Certainly, sir. Could you fill out the laundry form, please?Can I help you?May I use your pen?Thanks. I don t want these shirts starched.Sure. Here you are.No starch. I under

21、stand, sir.Fine, thanks a lot.And also I d like this sweater to be washed by hand in coladtewr. It might shrink otherwise.By hand in cold water, I see.When will they be ready?We will deliver them tomorrow evening around 6 o clock.3，1，2，4， 6，5，7， 9，10，11，12， 87. Complete the following dialogue.Laundr

22、yman: Good afternoon, housekeeping. May I help you?Guest: Yes. The room attendant delivered some laundry to my room, but they are not mine.Laundryman: I m awfully sorry, sir. We ll send some one up to check it right away.Laundryman: Housekeeping. May I come in?Guest t: Come in, please.Laundryman: We

23、 are terribly sorry for the mistake. Could you describe your laundry?Guest: It s a dark blue silk dress, the brand is Prada.Laundryman: A dark blue silk dress, Prada. I ll check it out right away. May I have the misdelivered laplease?Guest: Here you are.8. Translate the following sentences into Engl

24、ish.1. 我把您送洗的衣物送來(lái)了，先生。Sir, I ve brought up your laundry.2. 請(qǐng)問您想如何洗滌？How would you like it to be cleaned?3. 您希望什么時(shí)候取回這些衣物？When would you like to get back your laundry?4.常規(guī)服務(wù)大概需要12 個(gè)小時(shí)。It takes 12 hours for regular service.5. 您是要快洗服務(wù)還是普通服務(wù)呢？Would you like the express service or the regular service?6. 我們會(huì)在明天上午10 點(diǎn)以前送回到您房間。We will deliver it to your room by 10 a.m. tomorrow.9. Role-play.1) You are a laundryman. You are introducing the laundry service to the guest.2) Knock at the door and get the permission of entering the room;