寧波XX大酒店管家部英語(yǔ)培訓(xùn)（PPT 20頁(yè)）

1、管家部英語(yǔ)培訓(xùn)管家部英語(yǔ)培訓(xùn)主要詞匯主要詞匯Manager 經(jīng)理 captain 領(lǐng)班 room attendant 客房服務(wù)員room rate ： 房?jī)r(jià) Charge：費(fèi)用 switch : 開關(guān) iron： 熨斗，熨燙 Turn-down service : 做晚床Wardrobe : 衣柜、衣櫥Mattress : 床墊Air-condition : 空調(diào) toilet, lavatory 恭桶 toilet paper, toilet roll 衛(wèi)生紙toilet paper holder 衛(wèi)生紙架toilet cover 恭桶蓋toilet seat 恭桶座圈 towel rack

2、, towel rail 毛巾架wash basin, hand basin 面盆hair drier 吹風(fēng)機(jī)nail scissors 指甲剪 bathroom 浴室 faucet, tap 水龍頭 shaver outlet, shaver point 剃須刀插座 bathtub, bath浴缸 bath towel 浴巾 shower 淋浴噴頭 shower curtain 浴盆簾 soap dish 浴皂盒 toilet articles 盥洗用品 towel 毛巾 handkerchief手帕 soap 肥皂 shampoo 洗發(fā)香波 hot water 熱水 detergent 洗

3、衣粉 tooth paste 牙膏 tooth brush 牙刷 hangers 衣架 toilet mirror 梳妝 shaving brush 剃須刷 shaving cream剃須膏 comb 梳子 shower bath, shower 淋浴 dresser 梳妝臺(tái) mirror 鏡子 toilet, lavatory, washroom 衛(wèi)生間 water closet, W.C. 廁所；抽水馬桶 bathrobe 浴衣 waste-paper basket 廢紙簍 carpet 地毯 slippers 拖鞋 closet 壁櫥 chairs 椅子 nightstand 床頭柜 s

4、hoe-shiner 鞋刷 基本句型一、打掃房間 Housekeeping. May I come in? 客房服務(wù)員，我能進(jìn)來(lái)嗎？ Im sorry to trouble you, sir， May I clean the room now? 對(duì)不起，打擾了，先生，現(xiàn)在我能為您打掃房間嗎？ Would you like me to make your bed now? 現(xiàn)在我能為您整理床鋪嗎？ When would you like me to do room , sir? 您要我什么時(shí)候來(lái)為您整理房間，先生？ Shall we come back later? 我們等一會(huì)再來(lái)，好嗎？ I

5、hope Im not disturbing you. 我希望沒有打擾您 Im coming to change the sheets and pillowcases. 我來(lái)調(diào)換床單和枕套 We will come and clean your room immediately. 我們馬上就來(lái)打掃您的房間。 Can you tell me your room number? 您能告訴我您的房號(hào)嗎？ A repairman will come and check it right away. 修理工會(huì)馬上來(lái)檢查。 Dont worry .We will help you to look for

6、it. 不要擔(dān)心,我們會(huì)幫您尋找的。 Have you check your room? 您檢查過(guò)您的房間了嗎？ It takes half an hour to finish cleaning . 打掃房間一般花半個(gè)小時(shí)。 It will take 6 hours to repair the water pipes . 修理水管要花6個(gè)小時(shí)。 Let me ask about it and Ill let you know as soon as possible . 讓我來(lái)詢問(wèn)此事，我會(huì)盡快答復(fù)您 。 May I have your room card ? 可以把房卡給我嗎？ My Engl

7、ish is not good enough for me to take down what you said . Heres a pen and paper for you . 我的英語(yǔ)不夠好，記不下您說(shuō)的話。這兒有筆和紙給您。 My English is not very well, can you write it for me?/can you spell it for me? 我的英語(yǔ)不大好，你可以為我寫下來(lái)嗎？/你可以拼一下嗎？二、洗衣服務(wù) Laundry service. May I come in? 洗衣服務(wù)，我可以進(jìn)來(lái)嗎？ Good morning, Ive come to

8、 collect your laundry. 早上好，我來(lái)取您要洗的衣服。 Would you please fill in the laundry list? 請(qǐng)您填一下洗衣單好嗎？ Please sign on the laundry list, sir/madam 請(qǐng)您在洗衣單上簽名好嗎？先生/女士 When would you like your laundry back? 您要什么時(shí)候取回送洗的衣服？ You laundry will be ready by 6p.m this evening. 您送洗的衣服會(huì)要今天下午6點(diǎn)鐘洗好。 Heres your laundry, madam

9、. 女士，這是您送洗的衣服。 Youd better check your laundry. 您最好查看一下洗好的衣服。 We have express laundry service. 我們有快速洗衣服務(wù)。 Your laundry will be ready tomorrow afternoon. We could get it done this evening if you wish, but there will be an extra charge for quick service. 您送洗的衣服明天下午可以洗好，如果您需要的話，我們可以在今天晚上洗好，不過(guò)這是快件，要另外加收費(fèi)

10、用。其他應(yīng)用其他應(yīng)用 Im afraid that you have to pay an indemnity. Its a hotel policy. 恐怕您得賠償。這是酒店規(guī)定。 According to our regulation, I think you should pay 220 Yuan. 根據(jù)酒店的規(guī)定，我想您得賠償220元。 Im awfully sorry to have broken your glasses while cleaning the room. 對(duì)不起，清潔房間時(shí)我不小心把您的眼鏡打破了。 Here is the master switch, Please

11、be sure to insert the keyboard into its slot. 這是總開關(guān)。請(qǐng)記住把鑰匙牌插入它的槽內(nèi)這是總開關(guān)。請(qǐng)記住把鑰匙牌插入它的槽內(nèi) 情景會(huì)話一（洗衣服務(wù)） C ：Good afternoon . May I help you ? 下午好，我可以幫您嗎？ G : This is Mr smith in room 2019 .I want to have my coat dry-cleaned. Can you ask someone to pick it up ? 我是2019房間的史密斯先生，我想把我的外套干洗一下，你們可以叫人來(lái)收下嗎？ C : Yes

12、. But Im afraid its too late for todays laundry .Do you need express laundry ? 好的，不過(guò)今天洗衣比較晚了，您需要快洗嗎？ G : What time will you send my coat to my room ? 什么時(shí)候能把我的外套送到房間？ C : Around 6:00 p. m 大概下午6：00左右 G : OK . How much shall I pay for the express service ? 好的，快洗服務(wù)需要付多少錢 C : Its 50% extra . 需要外加50%附加費(fèi) G

13、 : I see . Thank you . 我明白了，謝謝 C : Youre welcome . Ill ask somebody to pick your laundry at once . Thank you for calling . Good-bye . 不客氣，我會(huì)馬山不馬上派人去收您的洗衣，謝謝您的來(lái)電，再見情景會(huì)話二（洗衣服務(wù)） C : Good morning , madam . 早上好，夫人 G : Good morning . 早上好 C : Have you got any laundry ? 您需要洗衣嗎？ G : Yes , I have . Here are m

14、y blouses and coat . 是的，這是我的襯衫和外套 C : Anything else ? 還有其他的嗎？ G : Oh , yes . My husband also has got some laundry . Those are this suit and shirts . 噢，對(duì)了，我丈夫也有一些洗衣，就是這套衣服和襯衫。 C : Are they to be dry-cleaned ? 這些是要干洗嗎？ G : Oh , no . Only the suit and coat are to be dry-cleaned .不，套裝和外套干洗就可以了。 C : Very

15、 well , madam . 好的，夫人 G : Thank you very much . 非常感謝 C : With pleasure . 沒關(guān)系情景會(huì)話三（客房清潔） C : Housekeeping . May I come in ? 你好，客房服務(wù)員，我可以進(jìn)來(lái)嗎? G : Yes . Come in , please . 請(qǐng)進(jìn) C : Would you like me to make your bed now ? 我現(xiàn)在可以為您做床嗎？ G : Yes ,please . This bed is very comfortable . 好的，酒店的床挺舒服的 C : Im gla

16、d you are please with it . I hope you will enjoy your stay . 很高興您能喜歡我們酒店的床，我希望您住的愉快 G : Im already enjoying . Thank you . 我已經(jīng)很喜歡了，謝謝。情景會(huì)話四（客房清潔） C : Housekeeping . May I come in ? 您好，客房服務(wù)員，我可以進(jìn)來(lái)嗎？ G : Yes , please . 請(qǐng)進(jìn) C : When would you like me to do your room , sir ? 請(qǐng)問(wèn)什么時(shí)候可以您清理房間 G : You can do it now if you like . I am going down for my breakfast . 如果你愿意的話現(xiàn)在就可以，我要下去用早餐 C : Thank you , sir . 謝謝情景會(huì)話五（客房清潔） C : Housekeeping . May I come in ? 您好，客房服務(wù)員，我可以進(jìn)來(lái)嗎？ G : Yes , what is it ? 可以，什么事？ C : Im sorry to trouble you , sir . May I clean the room n