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1、The Seven Habitsof highly effective people Presented byMichael Sannes(source: S. Covey / J.M. Mellichamp)Agenda Part 1 - Paradigms and Principles Part 2 - Private victory Part 3 - Public victory Part 4 - RenewalAgenda Part 1 - Paradigms and Principles Inside-Out - A New Level of Thinking Overview Th
2、e Seven Habits Part 2 - Private victory Habit 1 - Be Proactive Habit 2 - Begin with the End in Mind Habit 3 - Put First Things FirstAgenda Part 3 - Public victory Habit 4 - Think Win/Win Habit 5 - Seek First to Understand Habit 6 - Synergize Part 4 - Renewal Habit 7 - Sharpen the Saw Inside-Out Agai
3、n - Final ThoughtsPart 1Paradigms and principlesInside-Out Personality Versus Character Ethics Personality Ethic. Success is a function of personality, of public image, of attitudes and behaviors, skills and techniques, that lubricate the processes of human interaction. Character Ethic. Success depe
4、nds on things like integrity, humility, fidelity, temperance, courage, justice, patience, industry, simplicity, modesty, and the Golden Rule.Inside-Out Primary Versus Secondary Greatness Primary Greatness Goodness of character. Secondary Greatness. Social recognition for talent.Inside-Out Paradigm A
5、 model, theory, perception, assumption, or frame of reference. In a more general sense, it is the way we see the world in terms of perceiving, understanding, interpreting. Paradigm Categories: Realities. The way things are. Values. The way things should be.Inside-Out The Principle-Centered Paradigm
6、The Character Ethic is based on the fundamental idea that there are principles that govern human effectiveness.Inside-Out Principles are Natural laws that cant be broken. not esoteric, mysterious, or religious ideas. Self-evident and may be validated. Part of the human condition. Part of human consc
7、iousness. Part of the human conscience. Not practices. Not values. Inside-Out Principles Enumerated Fairness Integrity/honesty Human dignity Quality/excellence Potential Growth Patience Nurturance Encouragement Inside-Out A New Level of Thinking Seven Habits of Highly Effective People is a principle
8、-centered, character-based, inside-out, approach to personal and interpersonal effectiveness.The Seven Habits - An Overview Habits Defined A habit is the intersection of knowledge, skill and desire. Knowledge is the what to do and why. Skill is the how to do. Desire is the motivation, the want to do
9、. Happiness is the fruit of the desire and ability to sacrifice what we want now for what we want eventually.Knowledge(what to, why to)Skill(how to)Desire(want to)HABITSThe Seven Habits - An Overview The Maturity Continuum The seven habits move us progressively on a continuum from dependence to inde
10、pendence to interdependence. The current social paradigm enthrones independence. Habits 1, 2 and 3 deal with self mastery. Private victories precede public victories. Habits 4, 5 and 6 deal with teamwork, cooperation and communication. Habit 7 is the habit of continuous improvement. The Seven Habits
11、 - An Overview Effectiveness Defined P symbolizes production of desired results. PC symbolizes production capacity. Effectiveness is the focus on both P and PC, balancing the two or optimizing P by optimizing PC.The Seven Habits - An Overview Organizational PC The PC principle is to always treat you
12、r employees exactly as you want them to treat your best customers.Agenda Part 1 - Paradigms and Principles Inside-Out - A New Level of Thinking Overview The Seven Habits Part 2 - Private victory Habit 1 - Be Proactive Habit 2 - Begin with the End in Mind Habit 3 - Put First Things FirstPart 2Private
13、 victoryHabit 1 - Be ProactivePrinciples of Personal Vision Self-awareness enables us to stand apart and examine the way we see ourselves. It is our map of the basic nature of mankind.Habit 1 - Be ProactivePrinciples of Personal Vision The Social Mirror There are three widely accepted theories of de
14、terminism: Genetic determinism holds that you inherit your personal tendencies and character. Psychic determinism holds that your upbringing and childhood experiences mold you. Environmental determinism holds that environmental factors are responsible.Habit 1 - Be ProactivePrinciples of Personal Vis
15、ion Between Stimulus and Response Frankl, a psychologist in the Freudian tradition, recognized that between stimulus and response, man has the freedom to choose. Imagination - the ability to create in our minds beyond our present reality. Conscience - an inner awareness of right and wrong. Independe
16、nt will - the ability to act based on self-awareness.Habit 1 - Be ProactivePrinciples of Personal Vision Between Stimulus and Response.StimulusResponseSelf-awarenessImaginationConscienceIndependent willFreedom toChooseProactive modelHabit 1 - Be ProactivePrinciples of Personal Vision Proactivity Def
17、ined Proactivity. As human beings we are responsible for our own lives. Reactive people are driven by feelings, circumstances, conditions, the environment. Proactive people are driven by carefully considered, selected and internalized values. Habit 1 - Be ProactivePrinciples of Personal Vision Takin
18、g the Initiative Taking the initiative does not mean being pushy, obnoxious, or aggressive. It does mean recognizing our responsibility to make things happen.Habit 1 - Be ProactivePrinciples of Personal Vision Circle of Concern/Circle of Influence Where do you focus your time and energy? Proactive p
19、eople focus their efforts in the Circle of Influence. Reactive people focus their efforts in the Circle of Concern. Habit 1 - Be ProactivePrinciples of Personal VisionCircle of ConcernCircle of InfluenceProactive focusPositive energy enlargesthe Circle of InfluenceCircle of ConcernCircle of Influenc
20、eReactive focusNegative energy reducesthe Circle of InfluenceHabit 1 - Be ProactivePrinciples of Personal Vision Direct, Indirect, and No Control Problems fall in one of three areas: Direct control: problems involving our own behavior. Indirect control: problems involving the behavior of others. No
21、control: problems we can do nothing about, e.g., our past. Changing our habits, changing our methods of influence and changing the way we see our no control problems are all within our Circle of Influence.Habit 1 - Be ProactivePrinciples of Personal Vision Odds and Ends Distinguish between haves and
22、 bes. Understand consequences and mistakes. The ability to make and keep commitments and promises is at the heart of our Circle of Influence.Habit 2 - Begin with the End in Mind Principles of Personal Leadership What it Means To begin with the end in mind is to begin with the image of the end of you
23、r life as the frame of reference by which everything else is measured. We may be busy, we may be efficient, but we will only be effective if we begin with the end in mind. All Things are Created Twice Habit 2 is based on the principle that all things are created twice: a mental or first creation a p
24、hysical or second creation Most endeavors that fail, fail with the first creation. Habit 2 - Begin with the End in Mind Principles of Personal Leadership By Design or Default? There is a first creation to every part of our lives. We are either the second creation of our own proactive creation, or we
25、 are the second creation of other peoples agendas, of circumstances, or of past habits.Habit 2 - Begin with the End in Mind Principles of Personal Leadership Leadership and Management Habit 2 is based on principles of personal leadership, which means that leadership is the first creation. Management
26、 is the second creation. Management is doing things right, leadership is doing the right things. Often people get into managing with efficiency, setting and achieving goals before they have even clarified values. Habit 2 - Begin with the End in Mind Principles of Personal Leadership Rescripting: Bec
27、oming Your Own First Creator Proactivity is based on the endowment of self-awareness. Two additional endowments enable us to expand our proactivity and to exercise personal leadership in our lives: imagination allows to visualize our potential conscience allows us to develop our talents within the c
28、ontext of principles and personal guidelines. Habit 2 - Begin with the End in Mind Principles of Personal Leadership A Personal Mission Statement The most effective way to begin with the end in mind is to develop a personal mission statement. The key to the ability to change is a changeless sense of
29、 who you are, what you are about, and what you value. Once you have a sense of mission, you have the essence of your own proactivity; the vision and values which direct your life, the basic direction from which you set your goals.Habit 2 - Begin with the End in Mind Principles of Personal Leadership
30、 At the Center Whatever is at the center of our life will be the source of our security, guidance, wisdom, and power. What is at the center of your life?Habit 2 - Begin with the End in Mind Principles of Personal Leadership Habit 2 - Begin with the End in Mind Principles of Personal Leadership Secur
31、ityGuidancePowerWisdom Alternative Centers Spouse centeredness Family centeredness Money centeredness Work centeredness Possession centeredness Pleasure centeredness Friend/enemy centeredness Church centeredness Self centeredness Habit 2 - Begin with the End in Mind Principles of Personal Leadership
32、 A Principle Center Our lives need to be centered on correct principles - deep, fundamental truths, classic truths, generic common denominators. As a principle centered person, you try stand apart from the emotions of situations and from other factors to evaluate options. Habit 2 - Begin with the En
33、d in Mind Principles of Personal Leadership Assignment: Write a mission statement for your life!Habit 2 - Begin with the End in Mind Principles of Personal Leadership Summary Habit 1 is based on imagination, conscience, independent will, and self awareness. Habit 2 is based on imagination and consci
34、ence. Habit 3 - Put First things First Principles of Personal Management Habit 3 Defined Habit 3 is the second or physical creation. Habit 3 is the exercise of independent will toward becoming principle centered. Habit 3 - Put First things First Principles of Personal Management The Power of Indepen
35、dent Will The degree to which we have developed our independent will is measured by our personal integrity. Integrity is the value we place on ourselves. Effective management is putting first things first. Habit 3 - Put First things First Principles of Personal Management Four Generations of Time Ma
36、nagement Notes and checklists Calendars and appointment books Prioritization, clarifying values, comparing the relative of worth of activities Preserving and enhancing relationships and accomplishing results Habit 3 - Put First things First Principles of Personal Management Not importantUrgent Not u
37、rgent Crises Pressing problems Deadline-driven projects, meetings, preparations Preparation Prevention Values clarification Planning Relationship building Needed relaxation Empowerment Needless interruptions Unnecessary reports Unimportant meetings, phone calls, mail Other peoples minor issues Trivi
38、a, busywork Some phone calls Time wasters Escape activities Irrelevant mail Excessive TV watching Excessive relaxationIIIIIIIVImportant Not importantUrgent Not urgentResults: Stress Burnout Crisis Management Always putting out firesIIIIIIIVImportant Not importantUrgent Not urgentResults: Short-term
39、focus Crisis management See goals and plans as worthless Feel victimized, out of controlIIIIIIIVImportant Not importantUrgent Not urgentResults: Total irresponsibility Fired from jobs Dependent on others or institutions for basicsIIIIIIIVImportantUrgent Not urgentIIIImportantResults: Vision, perspec
40、tive Balance Discipline Control Few crisis Quadrant II Urgent matters are usually visible, they insist on action, they are easy and fun to do. Important matters contribute to our mission. Effective people stay out of Qaudrant III and IV. Quadrant II is the heart of effective personal management. Hab
41、it 3 - Put First things First Principles of Personal Management What It Takes to Say No The only place to get time for Quadrant II in the beginning is Quadrants III and IV. If you were to fault yourself in one of three areas, which would it be? The inability to prioritize The inability or desire to
42、organize around those priorities. The lack of discipline to execute around them. Habit 3 - Put First things First Principles of Personal Management The Quadrant II Tool A Quadrant II organizer will meet six criteria: Coherence. Harmony, unity, and integrity between vision and mission, priorities and
43、 plans, and desires and discipline. Balance. Success in the various roles of our life. Quadrant II Focus. Organize your life on a weekly basis. Schedule your priorities dont prioritize whats on your schedule. A People Dimension. Focus on people not just the schedule. Flexibility. The planning tool s
44、hould be tailored to you. Portability. You should be able to carry your tool with you. Habit 3 - Put First things First Principles of Personal Management Becoming a Quadrant II Manager Identify roles Select goals Schedule Adapt Habit 3 - Put First things First Principles of Personal Management Becom
45、ing a Quadrant II ManagerHabit 3 - Put First things First Principles of Personal Management MissionStatementRolesGoalsRolesGoalsPlansScheduleDelegateLong-term organizingWeekly organizing Advances of the Fourth Generation Principle centered Conscience directed Defines your unique mission Helps balanc
46、e your life by identifying roles Greater context through weekly organizing Habit 3 - Put First things First Principles of Personal Management Delegation: Increasing P and PC Stewardship delegation involves expectations in five areas: Desired results Guidelines Resources Accountability Consequences H
47、abit 3 - Put First things First Principles of Personal Management Part 3Public victory Six Paradigms of Human Interaction Win/Win Lose/Lose Win/Lose Win Lose/Win Win/Win or No DealHabit 4 - Think Win/WinPrinciples of Interpersonal Leadership Win/Win Agreements or solutions are mutually beneficial A
48、belief in the Third Alternative - a better way Habit 4 - Think Win/WinPrinciples of Interpersonal Leadership Win/Lose Use of position, power, credentials, possessions or personality to get ones way. The win/lose mentality is dysfunctional to interdependence. Habit 4 - Think Win/WinPrinciples of Inte
49、rpersonal Leadership Lose/Win Lose/Win people are quick to please or appease. Capitulation - giving in or giving up. Note. Many executives, managers and parents oscillate between Win/Lose and Lose/WIN.Habit 4 - Think Win/WinPrinciples of Interpersonal Leadership Lose/Lose Result of encounters betwee
50、n two Win/Lose individuals. Also the philosophy of highly dependent people. Habit 4 - Think Win/WinPrinciples of Interpersonal Leadership Win Win at all costs. Other people dont matter. The most common approach in everyday negotiation. Habit 4 - Think Win/WinPrinciples of Interpersonal Leadership Wh
51、ich Option is Best? Most situations are part of an interdependent reality. Win/Win solutions are synergistic. Habit 4 - Think Win/WinPrinciples of Interpersonal Leadership Win/Win or No Deal If we cant find a solution that would benefit both parties, we agree to disagree. Most realistic at the begin
52、ning of a relationship or enterprise. Habit 4 - Think Win/WinPrinciples of Interpersonal Leadership Five Dimensions of Win/Win Character. The foundation of Win/Win Integrity. The value we place on ourselves. Maturity. The balance between courage and consideration. Abundance Mentality. There is plent
53、y out there for everybody. Habit 4 - Think Win/WinPrinciples of Interpersonal Leadership Relationships. Courtesy, respect and appreciation for the other person and his point of view. Agreements. Cover a wide scope of interdependent action. Desired results Guidelines Resources Accountability Conseque
54、nces Habit 4 - Think Win/WinPrinciples of Interpersonal Leadership Supportive Systems. Reward systems must reflect the values of the mission statement. Processes. The route to Win/Win: See the problem from another point of view. Identify the key issues and concerns involved. Determine what results w
55、ould constitute a fully acceptable solution. Identify possible new options to achieve those results.Habit 4 - Think Win/WinPrinciples of Interpersonal Leadership Character and Communication Communication is the most important skill in life If you want to interact effectively with me, to influence me
56、, you first need to understand me. You have to build the skills of empathic listening on a base of character that inspires openness and trust. Habit 5 - Seek First to Understand, Then to be UnderstoodPrinciples of Empathic Communication Empathic Listening Most people listen with the intent to reply.
57、 When another person speaks, we are usually listening at one of four levels: ignoring pretending selective listening attentive listeningHabit 5 - Seek First to Understand, Then to be UnderstoodPrinciples of Empathic Communication Very few of us ever practice the highest form of listening - empathic
58、listening. Only 10 percent of our communication is represented by the words we say, another 30 percent by our sounds, and 60 percent by body language. Empathic listening is risky. Habit 5 - Seek First to Understand, Then to be UnderstoodPrinciples of Empathic Communication Diagnose Before You Prescr
59、ibe Diagnose before you prescribe is a correct principle in many areas of life. It is the mark of all true professionals The amateur salesman sells products, the professional salesman sells solutions to needs and problems. Habit 5 - Seek First to Understand, Then to be UnderstoodPrinciples of Empath
60、ic Communication Four Autobiographical Responses Because we listen autobiographically (from the perspective of our own paradigms), we tend to respond in one of four ways: We evaluate We probe We advise We interpret Habit 5 - Seek First to Understand, Then to be UnderstoodPrinciples of Empathic Commu
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