外貿(mào)郵件-史上完整的回復(fù)詢盤(pán)材料模板

1、外貿(mào)郵件一史上最全的回復(fù)詢盤(pán)模板模版給大家提供個(gè)初期的解決思路，實(shí)際中要根據(jù)自身的問(wèn)題做出相應(yīng)的回復(fù)1 .未付款訂單Dear$buyer,WehavegotyourorderofXXXXXX。Butitseemsthattheorderisstillunpaid.IftheresanythingIcanhelpwiththeprice,size,etc.,pleasefeelfreetocontactme.Afterthepaymentisconfirmed,Iwillprocesstheorderandshipitoutassoonaspossible.Thanks!BestRegards$

2、myname譯文：我們已收到你的訂單，但訂單似乎未付款。如果在價(jià)格和尺寸上有什么能幫助的，請(qǐng)隨時(shí)與我聯(lián)系。當(dāng)付款完成，我將立即備貨并發(fā)貨。謝謝！提示：請(qǐng)根據(jù)您產(chǎn)品自身特點(diǎn)對(duì)描述內(nèi)容進(jìn)行修改。2 .已付款訂單Dear$buyer,YourpaymentforitemXXXXXXXhasbeenconfirmed.WewillshipyourorderoutwithinXXXbusinessdaysaspromised.Afterdoingso,wewillsendyouane-mailnotifyingyouofthetrackingnumber.Ifyouhaveanyotherquestio

3、ns,pleasefeelfreetoletmeknow.Thanks!BestRegards$myname譯文：您的訂單編號(hào)為XXXXXXX的款項(xiàng)已收到，我們將在承諾的XXX天內(nèi)發(fā)貨，發(fā)貨后，我們將通知你貨運(yùn)單號(hào)。如果您有任何問(wèn)題請(qǐng)隨時(shí)聯(lián)系我。謝謝！提示：請(qǐng)?zhí)钌夏挠唵翁?hào)和發(fā)貨天數(shù)。3 .發(fā)貨后Dear$buyer,TheitemXXXXXXyouorderedhasalreadybeen?shippedoutandthetrackingnumberisXXXXX.Theshippingstatusisasfollows:XXXXXX.Youwillgetitsoon.Thanksforyo

4、ursupport!BestRegards$myname譯文：訂單號(hào)為XXXXXXX的貨物已經(jīng)發(fā)貨，發(fā)貨單號(hào)是XXXXXXXX,運(yùn)輸方式是XXXXXXXXX,訂單狀態(tài)是XXXXXO您將會(huì)很快收到貨物，感謝您的支持和理解。提示：請(qǐng)?zhí)顚?xiě)訂單號(hào)、發(fā)貨單號(hào)、運(yùn)輸方式和發(fā)貨日期。4 .詢問(wèn)是否收到貨Dear$buyer,AccordingtothestatusshownonEMSwebsite,yourorderhasbeenreceivedbyyou.Ifyouhavegottheitems,pleaseconfirmitonDH.Ifnot,pleaseletmeknow.Thanks!BestRe

5、gards$myname譯文：EMS網(wǎng)站顯示您已收到貨物。如果您已收到貨物請(qǐng)到敦煌網(wǎng)確認(rèn)，如果有問(wèn)題請(qǐng)告知我。謝謝！提示：可根據(jù)您貨物的實(shí)際情況進(jìn)行更改。5 .客戶投訴產(chǎn)品質(zhì)量有問(wèn)題Dear$buyer,Iamverysorrytohearaboutthat.SinceIdidcarefullychecktheorderandthepackagetomakesureeverythingwasingoodcondition?beforeshippingitout,Isupposethatthedamagemighthavehappenedduringthetransportation.ButI&

6、#39;mstillverysorryfortheinconveniencethishasbroughtyou.IguaranteethatIwillgiveyoumorediscountstomakethisupnexttimeyoubuyfromus.Thanksforyourunderstanding.BestRegards$myname譯文：很抱歉聽(tīng)到發(fā)給您的貨物有殘損，我在發(fā)貨時(shí)再三確定了包裝沒(méi)有問(wèn)題才給您發(fā)貨的。殘損可能發(fā)生在運(yùn)輸過(guò)程中，但我仍舊因?yàn)閹Ыo您的不便深表歉意。當(dāng)您下次從我這購(gòu)買(mǎi)時(shí)，我將會(huì)給您更多的折扣。感謝您的諒解。提示：請(qǐng)根據(jù)投訴的實(shí)際情況進(jìn)行更改。6 .訂單完成De

7、ar$buyer,Iamveryhappythatyouhavereceivedtheorder.Thanksforyoursupport.Ihopethatyouaresatisfiedwiththeitemsandlookforwardtodoingmorebusinesswithyouinfuture.Thanks!$myname譯文：我很高興地看到您已收到貨，感謝您的支持。希望您滿意，并期待著在將來(lái)與您做更多的生意。7 .提醒買(mǎi)家給自己留評(píng)價(jià)Dear$buyer,Thanksforyourcontinuoussupporttoourstore,andwearestrivingtoimp

8、roveourselvesintermsofservice,quality,sourcing,etc.Itwouldbehighlyappreciatedifyoucouldleaveusapositivefeedback,whichwillbeagreatencouragementforus.Ifthere'sanythingIcanhelpwith,don'thesitatetotellme.BestRegards$myname譯文：感謝您繼續(xù)支持我們，我們正在改善我們的服務(wù)，質(zhì)量，采購(gòu)等。如果您可以給我們一個(gè)積極的反饋，我們會(huì)非常感激，因?yàn)檫@對(duì)我們來(lái)說(shuō)是一個(gè)很大的鼓勵(lì)。如

9、果有什么我可以幫助，不要猶豫請(qǐng)告訴我。8 .貨物斷貨Dear$buyer,Weareverysorrythatitemyouorderedisoutofstockatthemoment.Iwillcontactthefactorytoseewhenitwillbeavailableagain.Iwouldliketorecommendsomeotheritemsofsimilarstyles.Hopeyoulikethemtoo.YoucanclickonthefollowinglinktocheckthemoutXXXXXXXXXXXXXX?.Ifthere'sanythingIca

10、nhelpwith,pleasefeelfreetocontactus.Thanks!BestRegards$myname譯文：真是對(duì)不起，您訂購(gòu)的產(chǎn)品目前缺貨，我會(huì)與工廠聯(lián)系什么時(shí)候能補(bǔ)上，并將隨時(shí)告知你。以下鏈接提供的產(chǎn)品也很不錯(cuò)XXXXXXXXXXXXXXXXX,您可以看看。有什么我可以幫忙的，請(qǐng)隨時(shí)與我們聯(lián)系。謝謝！提示：請(qǐng)?jiān)跈M線處添加同類產(chǎn)品的鏈接。9 .折扣Dear$buyer,Thanksforyourmessage.Well,ifyoubuybothoftheXXXXitems,wecanofferyouaXXX%discount.Onceweconfirmyourpaymen

11、t,wewillshipouttheitemsforyouintime.Pleasefeelfreetocontactusifyouhaveanyfurtherquestions.Thanks&Bestregards!$myname譯文：感謝您給我信息。目前我們正在進(jìn)行促銷，如果你購(gòu)買(mǎi)了XXXX個(gè)產(chǎn)品,我們可以為您提供XXX%的折扣。一旦我們確認(rèn)您的付款，我們將及時(shí)發(fā)貨。如果您有任何進(jìn)一步的問(wèn)題，請(qǐng)隨時(shí)與我們聯(lián)系。謝謝！提示：請(qǐng)?zhí)韺?xiě)希望買(mǎi)家購(gòu)買(mǎi)的件數(shù)和您所能提供的折扣。10 .買(mǎi)家議價(jià)Dear$buyer,Thankyoufortakinginterestsinouritem.I

12、9;mafraidwecan'tofferyouthatlowpriceyoubargainedasthepriceweofferhasbeencarefullycalculatedandourprofitmarginisalreadyverylimited.However,wecanofferyouaXXX%discountifyoupurchasemorethanXXXXpiecesinoneorder.Ifyouhaveanyfurtherquestions,pleaseletmeknow.Thanks!$myname譯文：感謝您對(duì)我們產(chǎn)品的興趣，但很抱歉我們不能給您更低的議價(jià)。

13、事實(shí)上，我們的上市價(jià)格是經(jīng)過(guò)精心計(jì)算的且合理的，它已經(jīng)讓我的利潤(rùn)有限。但如果您一個(gè)訂單購(gòu)買(mǎi)超過(guò)XXXX件，我們將給你XXX%的折扣。有任何問(wèn)題請(qǐng)聯(lián)系我。謝謝！提示：請(qǐng)?zhí)砑酉ＭI(mǎi)家購(gòu)買(mǎi)的件數(shù)和您所能提供的折扣。同意進(jìn)口商的還價(jià)DearSirs:June12,2016ThankyouforyourletterofJunethe8th.Wehaveacceptedyourofferonthetermssuggested.Enclosedourwillfindaspecialpricelistthatwebelievewillmeetyourideasofprices.Youshouldnotetha

14、ttherecentadvancesinrawmaterialshaveaffectedthecostofthisproductunfavorably.However,foryourorderwehavekeptourpricesdown.Sincerely拒絕進(jìn)口商的還價(jià)DearSirs:June12,2016ThankyouforyourletterofJunethe8th.Weregretthatwecannotmeetyourterms.Wemustpointoutthatthefallingmarkethereleavesuslittleornomarginofprofit.Wemu

15、staskyouforakeenerpriceinrespecttofutureorders.Atpresentthebestdiscountofferedforaquantityof200is5%.Ourcurrentsituationleavesuslittleroomtobargain.Wehopeyouwillreconsidertheoffer.Truly11 .大量訂單詢價(jià)Dear$buyer,Thanksforyourinquiry.Wecherishthischancetodobusinesswithyouverymuch.Theorderofasinglesampleprod

16、uctcosts$XXXXUSDwithshippingfeesincluded.IfyouorderXXXpiecesinoneorder,wecanofferyouthebulkpriceofXXXXUSD/piecewithfreeshipping.Ilookforwardtoyourreply.Regards!$myname譯文：感謝您的詢問(wèn)，我們很誠(chéng)摯的希望跟您做生意。一個(gè)樣品的運(yùn)費(fèi)需要XXXX美元，如果您一個(gè)訂單訂XXX件產(chǎn)品，我們可以為您提供批量?jī)r(jià)格XXXX美元/件。期待著您的答復(fù)。謝謝。提示：請(qǐng)?zhí)顚?xiě)你產(chǎn)品的價(jià)格，購(gòu)買(mǎi)件數(shù)和優(yōu)惠價(jià)格。12 .買(mǎi)家要求免運(yùn)費(fèi)Dear$buyer,S

17、orry,freeshippingisnotavailablefororderssenttoXXXXXXXXXXXXXX.ButwecangiveyouaXXX%discountoftheshippingcost.$myname譯文：很抱歉，至IJXXXXXXXXXXXXXX不能免運(yùn)費(fèi)的，但是我們可以在運(yùn)費(fèi)上給你XXX%的折扣。提示：請(qǐng)?zhí)顚?xiě)地區(qū)和運(yùn)費(fèi)折扣。13 .未付款訂單改完價(jià)格再次催款Dear$buyer,We'veresetthepriceforyou.WehavegivenyouaXXX%discountontheoriginalshippingprice.Sincethepr

18、iceweofferislowerthanthemarketpriceandasyouknowtheshippingcostisreallyhigh,ourprofitmarginforthisproductisverylimited.Hopeyouarehappywithitandyouarewelcometocontactmeifthere'sanythingelseIcanhelpwith.Bestregards!$myname譯文：我們已經(jīng)為您重置價(jià)格并給您原運(yùn)價(jià)XXX%的折扣。如你所知，運(yùn)輸成本非常高，而我們提供的價(jià)格比市場(chǎng)價(jià)格低，我們從這個(gè)產(chǎn)品中賺取不了多少利潤(rùn)。希望您滿意

19、，并隨時(shí)與我聯(lián)系。提示：請(qǐng)?zhí)顚?xiě)運(yùn)費(fèi)折扣。14 .沒(méi)有好評(píng)，買(mǎi)家對(duì)于你的產(chǎn)品表示懷疑Dear$buyer,Iamverygladtoreceiveyourmessage.AlthoughIhaven'tgotahighscoreonDHgate,I'vebeendoingbusinessoneBayformanyyearsandIamquiteconfidentaboutmyproducts.Besides,sinceDHgateoffersBuyerProtectionservicewhichmeansthepaymentwon'tbereleasedtousuntil

20、youaresatisfiedwiththeproductandagreetoreleasethemoney.Wesincerelylookforwardtoestablishinglongbusinessrelationshipwithyou.Regards$myname譯文：我很高興收到你的郵件。雖然我在DHgate沒(méi)有多少評(píng)價(jià)，但我一直在Ebay做業(yè)務(wù)多年，我對(duì)我的產(chǎn)品很有信心。此外DHgate提供第三方擔(dān)保支付服務(wù)，這意味著付款將不會(huì)發(fā)放給賣(mài)方，直到您對(duì)產(chǎn)品質(zhì)量和交易非常滿意。希望能夠與您長(zhǎng)期合作，謝謝。15 .發(fā)貨幾天后買(mǎi)家沒(méi)收到貨Dear$buyer,Wesentthepackag

21、eoutonXXXXXXXXX,andwehavecontactedtheshippingcompanyandaddressedtheproblem.WehavegotbacktheoriginalpackageandresentitbyUPS.ThenewtrackingnumberisXXXXXXXXXXX.Iapologizefortheinconveniencesandhopefullyyoucanreceivetheitemssoon.Ifyouhaveanyproblems,don'thesitatetotellme.$myname譯文：我們已經(jīng)在XXX月XXX號(hào)發(fā)送包裹，

22、根據(jù)您的反饋，我們已經(jīng)聯(lián)系貨運(yùn)公司并確認(rèn)問(wèn)題。我們將找回原來(lái)的包裹并重新寄送，新的貨運(yùn)單號(hào)是XXXXXXXXXXXXXX,使用的是UPS。我對(duì)此感到十分抱歉，希望您能盡快收到。有任何疑問(wèn)，請(qǐng)告訴我。提示：請(qǐng)?zhí)顚?xiě)發(fā)貨日期和貨運(yùn)單號(hào)。16 .向買(mǎi)家推薦新品Dear$buyer,AsChristmas/Newyear/iscoming,wefoundXXXXXXXXXXXXXXhasalargepotentialmarket.ManycustomersarebuyingthemforresaleoneBayorintheirretailstoresbecauseofitshighprofitmarg

23、in.WehavealargestockofXXXXXXXXXXXXXX.PleaseclickthefollowinglinktocheckthemoutXXXXXXXXXXXXXXXXXXXXXXXXXXXX.Ifyouordermorethan10piecesinoneorder,youcanenjoyawholesalepriceofXXX.Thanks.Regards$myname譯文：隨著圣誕節(jié)/新年/的來(lái)臨，我們發(fā)現(xiàn)XXXXXXXX產(chǎn)品擁有一個(gè)大型潛在市場(chǎng)。我們有大量的暢銷的XXXXXXXXX產(chǎn)品。請(qǐng)單擊下面鏈接X(jué)XXXXXXXXX查看它們。如果你一個(gè)訂單購(gòu)買(mǎi)XXX件我們可以給批

24、發(fā)價(jià)格。感謝您的惠顧。提示：請(qǐng)?zhí)顚?xiě)產(chǎn)品名稱、產(chǎn)品鏈接地址和購(gòu)買(mǎi)件數(shù)。17 .收到好評(píng)后Dear$buyer,Thankyouforyourpositivecomment.Yourencouragementwillkeepusmovingforward.Wesincerelyhopethatwe'llhavemorechancestoserveyou$myname譯文：感謝您的積極評(píng)價(jià)。您的鼓勵(lì)是我們前進(jìn)的動(dòng)力，我們真誠(chéng)地希望能有更多的機(jī)會(huì)為您服務(wù)。18 .買(mǎi)家詢問(wèn)是否有直銷航運(yùn)Dear$buyer,Weofferdropshippingservice.Youcansimplyspeci

25、fytheshippingaddressandwewilldelivertheordertoyourdesignatedaddress$myname交易的尾聲19 .貨物損壞報(bào)告DearSirs:SEP4,2016Uponarrivalofyourshipment,theship'sagentsnoticedthatcaseNo.5wasdamagedandnotifiedus.Thenumberofarticlesinthecaseiscorrectaccordingtotheinvoice,butthefollowingarticlesarebroken:(Listofarticl

26、es)Asyouwillseeinoursurveyreportandoftheship'sagents',thattheseunitsaredamagedandquiteunsaleable.Pleasesendusreplacementsforthebrokenarticles;weawaityourreplyinduecourse.Sincerely19-1,拒絕承擔(dān)損壞責(zé)任DearSirs:SEP.8,2016Thankyouforinformingusofthedamagedshipment.Sincetheunitswerepackedwiththebestofca

27、re,wecanonlyassumethatthecaseswerehandledroughly.Wethereforeurgeyoutolodgeyourclaimwiththeinsurancecompany.Sincerely19-2,承擔(dān)賠償責(zé)任Gentlemen:SEP,8,2016Assoonaswegotyourletterwegotintouchwiththepackersandaskedthemtolookintothematter.Itappearsthatthefaultlieswiththepackagingmaterialsused.Wehavesincecorrec

28、tedthemistake.Weapologizefortheoversight,andaresendinganewdeliveryimmediately.Sincerely交易花絮20 .催要逾期貨款DearSirs:SEP,30,2016Ithascometoourattentionthatyourpaymentisonemonthoverdue.TheunitsorderedweredeliveredtoyouonSeptember26andwereinvoicedonSeptember30.PaymentisdueonOctober30.Welookforwardtoseeingyou

29、rremittancewithinaweek.Sincerely21 .付清逾期貨款DearSirs:Oct.3,2016Wehavelookedintothecauseofthedelayinpaymentandhavefoundthatouraccountingdepartmentmadeanoversightinmakingyourremittance.Wearesorryfortheinconvenience.ThesumofUS$20,000hasbeensenttoyoubyTelegraphicTransferandshouldreachyousometimetomorrow.S

30、incerely22 .外貿(mào)英語(yǔ)函電范文：如何處理貨損投訴函電范文DearMr.XXX:Wehavereceivedyourletterof16th.April,informingusthatthesewingmachinesweshippedtoyouarrivedinadamagedconditiononaccountofimperfectnessofourpacking.Uponreceiptofyourletter,wehavegiventhismatterourimmediateattention.Wehavestudiedyoursurveyor'sreportverycarefully.Weareconvincedthatthepresentdamagewasduetoextraordinarycircumstancesunderwhichtheyweretransportedtoyou.Wearethereforenotresponsibleforthedamage,butaswedonotthinkthatitwouldbefairtohaveyoubearthelossalone,wesuggestthatthelossbedividedb