酒店服務(wù)與管理英語unit1

1、Unit 1 What Is a HotelText Dialogue1 Dialogue 2Word listUseful terms and expressionsNotes Exercise It is my dreamnEvery teenager has a dream for tomorrow.每個(gè)青少年對(duì)未來都有自己的夢(mèng)想。nMy dream is to be a good hotel worker. 我的夢(mèng)想是做一個(gè)優(yōu)秀的飯店工作者。nI take service as a career.我把服務(wù)看作是事業(yè)。nI hope I can create a temporary ho

2、me for the travelers from home and abroad.我希望，我將通過感人肺腑的服務(wù)，為中外賓客創(chuàng)造一個(gè)臨時(shí)的家。nHow proud I feel when I let the guests enjoy comfort with Chinese flavor!當(dāng)我讓客人們享受著飽含中國情趣的舒適服務(wù)時(shí)，我將多么自豪！nHow happy it will be to make so many friends of all nations and from all walks of life!當(dāng)我結(jié)交那么多來自天南地北、各行各業(yè)的朋友時(shí)，請(qǐng)想一想我是多么幸福！nWh

3、at a wonderful thing it is to make my hotel enjoy financial success through our down-to-earth effort!當(dāng)我們飯店由于我們實(shí)實(shí)在在的努力而日益興旺的時(shí)候，那是多么激動(dòng)人心的事?。Now, dont you think to work in a hotel is an honorable occupation?難道你不覺得飯店工作是一個(gè)多么榮耀的職業(yè)？nDont you think my dream is modest but lofty.難道您不認(rèn)為我的夢(mèng)想既是崇高的但又絕不過分？nRome w

4、as not built in a day. 冰凍三尺非一日之寒。nIt is no easy job to realize my dream.實(shí)現(xiàn)我的夢(mèng)想決非易事。nI must try my best to be neat and smart ,courteous and cooperative ,good in foreign languages, and efficient in work.我要努力做到心情愉快、儀表整潔，對(duì)人彬彬有禮，與同事同心協(xié)力，講究高效、熟悉外語。nMay my dream come true tomorrow!愿我的夢(mèng)想在明天實(shí)現(xiàn)！nMay the life

5、,which is full of chance and challenge , always be with us young people!愿那充滿機(jī)遇與挑戰(zhàn)的人生永遠(yuǎn)與我們年輕人同在！nThe most important quality is a real liking for people and a warm desire to help them.最重要的品質(zhì)是充滿愛心和熱心助人。nI like my dream.我喜歡我的夢(mèng)想。nI love my countrys hospitality industry.我熱愛祖國的飯店接待業(yè)。take as把看作nI hope I can

6、 create a temporary home for the travelers from home and abroad.nhope 后邊引導(dǎo)的是賓語從句，常用的詞有think, consider ,believe 。例句，I hope I can study English very well.nhome and abroad 國內(nèi)外backnHow proud I feel when I let the guests enjoy comfort with Chinese flavor!n感嘆句是表達(dá)喜、怒、哀、樂以及驚奇、驚訝等強(qiáng)烈感情的句子。感嘆句通常由 what 或 how 引導(dǎo)

7、。如，nHow careless she is!她太粗心了！nWhat strange ideas you have !你的想法太奇怪了！n現(xiàn)分述如下：n一、由一、由 what 引導(dǎo)的感嘆句，其句子結(jié)構(gòu)可分為以下三引導(dǎo)的感嘆句，其句子結(jié)構(gòu)可分為以下三種：種：n1. 可用句型：“ What + a/an 形容詞可數(shù)名詞單數(shù)主語謂語！”。如：nWhat a nice present it is! 它是一件多么好的禮物??！nWhat an interesting book it is! 它是一本多么有趣的書啊！n2. 可用句型：“ What 形容詞可數(shù)名詞復(fù)數(shù)主語謂語！”。如：nWhat beaut

8、iful flowers they are! 多么漂亮的花?。What good children they are! 他們是多么好的孩子??！n3. 可用句型：“ What 形容詞不可數(shù)名詞主語謂語！”。如：nWhat fine weather it is today! 今天天氣多好??！nWhat important news it is! 多重要的新聞啊！n二、由二、由 how 引導(dǎo)的感嘆句，其句子結(jié)構(gòu)也分為三種：引導(dǎo)的感嘆句，其句子結(jié)構(gòu)也分為三種：n1. 可用句型：“ How 形容詞 / 副詞主語謂語！”。如：nHow careful she is! 她多么細(xì)心??！nHow fast h

9、e runs! 他跑得多快??！n2. 可用句型：“ How 形容詞 a/an 可數(shù)名詞單數(shù)主語謂語！”。如：nHow beautiful a girl she is! 她是個(gè)多么漂亮的姑娘啊！n3. 可用句型：“ How 主語謂語！”。如：nHow time flies! 光陰似箭！n由 what 引導(dǎo)的感嘆句與由 how 引導(dǎo)的感嘆句有時(shí)可以轉(zhuǎn)換，但句中部分單詞的順序要有所變化。如：nHow beautiful a girl she is! What a beautiful girl she is!nWhat delicious cakes these are! How delicious

10、these cakes are!1、Beijing is a great city.What a great city Beijing is!2、This hotel is very deluxe.How deluxe this hotel is!3、He works very hard.How hard he works!4、Im very proud to be a Chinese.How proud I am to be a Chinese!5、The weather is fine today.How fine the weather is today!nHow happy it wi

11、ll be to make so many friends of all nations and from all walks of life!nmake friends 交朋友nof all nations and from all walks of life兩個(gè)介詞短語作定語，來修飾friends。G: Annie, well soon graduate .Which hotel do you plan to work in, a deluxe tourist hotel or a convention hotel?（喬）：安妮，我們快要畢業(yè)了，你想到什么樣的飯店喬）：安妮，我們快要畢業(yè)了

12、，你想到什么樣的飯店工作，豪華旅游酒店還是會(huì)議酒店？工作，豪華旅游酒店還是會(huì)議酒店？A: Well, Id like to work in a resort. I think I can serve the guests with heartfelt warmth. What about you ?(安安): 嗯，我想到旅游勝地酒店工作，我想我能滿腔熱嗯，我想到旅游勝地酒店工作，我想我能滿腔熱情地為客人服務(wù)。你呢？情地為客人服務(wù)。你呢？n（G）A 5-star tourist hotel or a state guesthouse is my first choice.五星級(jí)旅游酒店或者國有飯

13、店是我的首選。n（A）Sounds great ! Now, tell me what your favorite department is .真棒！那么你最喜歡的部門是什么？n(G) Id like to work either as a receptionist at the front office or as a bartender at the Food and Beverage Dept.我想要么到前廳部當(dāng)接待員，要么到餐飲部當(dāng)酒吧招待員。n(A) But I look forward to being a salesgirl in the Sales Department.不過

14、，我希望到銷售部當(dāng)銷售員。nHow I hope our dream will come true!我多么希望我們的夢(mèng)想能夠成真！Dialogue 2 A job-hunting Interview 求職面試nSituation: The Personnel Manager (M), with Annies (A) resume in hand ,is now giving her an interview.情景：人事部經(jīng)理（理）手持安妮（安）的履歷，正在與她面談。n（M）Good morning, Miss Annie. Please sit down.nThank you.n(M) Now

15、, your resume shows that you have a good education at the tourism vocational school. So, what is the most important thing youve learned at school? 從你的履歷上得知你在旅游職校受過良好的教育。請(qǐng)問你在學(xué)校里所學(xué)的最重要的是什么？n（A）Service.服務(wù)。n（M）Fine. What is service?n(A) Service means to understand and fulfill the needs of others. Ill tr

16、y my best to provide satisfactory service to all my hotel guests.n服務(wù)是指理解和滿足他人的需求。我愿盡自己最大的努力飯店的所有客人提供滿意的服務(wù)。n(M) Good. Why do you want to serve in our hotel? 好。 那為什么你想到我們飯店為客人服務(wù)呢？n(A) Well, yours is a 5-star hotel. Im informed that the managerial system is suitable for me. Thats why I choose to work i

17、n your hotel.嗯，貴飯店是一家五星級(jí)飯店。我獲知貴店的管理體制對(duì)我頗為適宜。這是我選擇貴店的理由。n(M) You want to work as a salesperson at the Sales Department. But what if you are put at the Housekeeping Department as a room attendant? 你想要到銷售部當(dāng)銷售員，不過，假如把你安排到客房部當(dāng)客房服務(wù)員呢？n(A) Eh, Id consider it a new challenge ,sir.n呃，我會(huì)把它當(dāng)成一個(gè)新的挑戰(zhàn)，先生。n(M) The

18、 work there will be quite heavy, you see.不過，你要知道，那里的工作相當(dāng)辛苦。n(A) Mm, I practised a lot in the school. And Im ready to do any hard work.嗯， 我在學(xué)校里受了不少訓(xùn)練，此外，我有干重活的思想準(zhǔn)備。n(M) Fine. Now, one more thing, when can you start? 好，對(duì)了，還有一件事情，你什么時(shí)候能開始工作。n(A) Id be happy to start immediately.我愿意馬上開始工作。n(M) Ok, Well

19、let you know our decision in one week. Thank you for coming for the interview. Good-bye.好吧，一周后將奉告決定。謝謝你來面談。再見。n(A) Thank you for your time, sir. Good-bye.Exercisesn1、Questions for comprehension.n(1) What is a hotel?A hotel is a temporary home for the travelers from home and abroad.(2) What is serve?

20、 What are the goals of serve?Service means to understand and fulfil the needs of others. The goals of service are to create a temporary home for travelers from home and abroad and open a window to the world people for the country.n(3) Why do you choose to work in a hotel?nBecause I can let the guest

21、s enjoy comfort with Chinese flavor, also I can make so many friends of all nations and from all walks of life.n(4) Do you think that the hotel service is an honorable work? Why?nYes, I do. Because through our down-to-earth effort, my hotel enjoys more and more financial success with more and more g

22、uests praises on our service.n(5) How can a schoolboy or girl become a qualified hotel employee?He or she must exert himself or herself to be neat and pleasant in appearance, courteous to everyone, cooperative with co-workers. Moreover, high efficiency, perfect skill and knowledge of science and lan

23、guages are indispensable. The most important quality is the real liking for people and the warm desire to help them.n(6) Is it important to have a good knowledge of languages for the hotel staff? Please give some reasons.nYes, it is.Reading ComprehensionnAmericans like to travel on their yearly holiday. nToday, more and more travelers in the United States are spending nights at small houses or inns instead of hotels. They get a room for the night and t