完整IT常用詞匯匯總,推薦文檔

1、專業(yè)公司：StrategicBusinessUnit/SBU產(chǎn)業(yè)基地：IndustrialBases區(qū)域公司：RegionalCompanies2.集團(tuán)公司部門名稱：工會(huì)：LabourUnion辦公室：Office黨力、：OfficeofPartyCommittee生產(chǎn)經(jīng)營(yíng)辦：OfficeofProductionOperation安全環(huán)保部：DepartmentofSafety&EnvironmentProtection人事部：PersonnelDepartment黨委組織部：OrganizationDepartmentunderPartyCommittee貝才務(wù)部：FinancialDepa

2、rtment資產(chǎn)部：AssetsDepartment規(guī)戈U發(fā)展部：PlanningandDevelopmentDepartment監(jiān)事部：SupervisionDepartment2己律檢查委員會(huì)：DisciplineandInspectionCommittee企劃部：PRDepartment黨委宣傳部：PublicityDepartmentunderPartyCommittee管信部：Management&ITDepartment;科技部：DepartmentofScienceandTechnology機(jī)關(guān)事務(wù)局：BureauofInternalAffairs3.IT服務(wù)中心部門：信息技術(shù)服

3、務(wù)中心（ITSC）:InformationTechnologyServiceCenter綜合處（GAO）:GeneralAdm.OfficeERP能力中心（ERPCC）:ERPCompetenceCenter商務(wù)智能中心：（BICC）:BusinessIntelligenceCapabilityCenter質(zhì)量部（QMD）:QualityManagementDepartmentIT標(biāo)準(zhǔn)化中心（SC）:ITStandardizationCenter數(shù)據(jù)中心：（DC）:DataCenter客戶服務(wù)中心：（CSC）Customerservicecenter業(yè)務(wù)系統(tǒng)運(yùn)行部：（BSOD）Business

4、SystemOperationDepartment4.常用專業(yè)詞匯：（業(yè)務(wù)板塊）有機(jī)硅：Silicone研發(fā)中心：R&DCenter權(quán)限:Authorization全球模板：GlobalTemplate改造：Transformation機(jī)房：Severroom現(xiàn)場(chǎng)支持：OnsiteSupport核心模版組：KernelModuleGroup5.IT方面;上線：Rollout;專線：Leasedline；檢查：Check實(shí)施:Implement轉(zhuǎn)儲(chǔ)：shipbackupdatatoNAa驗(yàn)收:Acceptance支持：Support演練：Training遷移：Migration運(yùn)維：Operat

5、ionandmaintenance主數(shù)據(jù):Masterdata回歸測(cè)試：RegressionTest模擬運(yùn)行：DryRun;單元測(cè)試：Unittesting開發(fā)模型:Developmentmodel傳輸請(qǐng)求:ChangeRequests集成測(cè)試：IntegrationtestingIT基礎(chǔ)設(shè)施（基礎(chǔ)架構(gòu)）：ITinfrastructure標(biāo)準(zhǔn)化機(jī)房：Standardizedserverrooms解決方案管理器；Solutionmanager業(yè)務(wù)流程管理BPMBusinessProcessManagement信息技術(shù)基礎(chǔ)架構(gòu)庫(kù)ITILInformationTechnologyInfrastruc

6、tureLibrary6 .管理類（入職）培訓(xùn)I:（onboard）Training審批:Approval附件：Attachment.監(jiān)督：Supervise報(bào)表:Reportforms狀態(tài)：Situation持續(xù)：Continue處理：Disposal解決：Solve協(xié)調(diào)：Coordinate落實(shí)：Naildown;Confirm成本中心；Costcenter利潤(rùn)中心；Profitcenter科學(xué)發(fā)展觀:Scientificoutlookondevelopment7 .常用縮寫B(tài)W數(shù)據(jù)倉(cāng)庫(kù)BusinessInformationWarehouseEP企業(yè)門戶EnterpriseportalHR

7、人事管理HumanresourcesKPI關(guān)鍵業(yè)績(jī)指標(biāo)KeyPerformanceIndicatorMRP物料需求計(jì)劃MaterialrequirementplanningOA辦公智能化OfficeAutomationP11系統(tǒng)：BW生產(chǎn)系統(tǒng)Q11Q12系統(tǒng)：BW測(cè)試系統(tǒng)T11系統(tǒng)：BW培訓(xùn)系統(tǒng)FSTSFICOMMSDPPPMQM功能文檔說(shuō)明FunctionspecificationDocument技術(shù)文檔說(shuō)明TechnicalSpecification貝才務(wù)會(huì)計(jì)FinancialAccounting管理會(huì)計(jì)：Managementaccounting物料管理MaterialManagement

8、銷售與分銷SalesandDistribution生產(chǎn)計(jì)劃ProductionPlanning設(shè)備管理PlantManagement質(zhì)量管理QualityManagementEHS環(huán)境健康與安全EnvironmentalHealthandsafety8 .網(wǎng)絡(luò)詞匯網(wǎng)管協(xié)議SNMP:Simplenetworkmanagementprotocol互聯(lián)網(wǎng)控制信息協(xié)議ICMP:Internetcontrolmessageprotocol地址解析協(xié)議ARP:Addressresolutionprotocol傳輸控制協(xié)議TCP:Transmissioncontrolprotocol用戶數(shù)據(jù)報(bào)協(xié)議UDP:U

9、serdatagramprotocol簡(jiǎn)單郵件傳輸SMTP:Simplemailtransferprotocol域名服務(wù)器DNS:Domainnameservice組播地址Multicast虛擬專網(wǎng)VPN:Virtualprivatenetworks安全套接層SSL:Securesocketslayer點(diǎn)對(duì)點(diǎn)協(xié)議PPP:PointtoPointprotocol路由信息協(xié)議RIP:RoutingInformationprotocol開放的最短路徑優(yōu)先協(xié)議OSPF:OPenshortestpathfirstHDLC協(xié)議HDLC:Highleveldatalinkcontrolprotocol路由器

10、Routers交換機(jī)Switch子網(wǎng)Subnet同步光纖網(wǎng)SONET拓?fù)浣Y(jié)構(gòu)Topology不間斷電源UPS局域網(wǎng)LAN廣域網(wǎng)WAN9 .硬件設(shè)備詞匯表不間斷電源：UPS蓄電池：Battery恒溫恒濕機(jī)：Constanttemperatureandhumiditymachine機(jī)柜：Cabinet發(fā)電機(jī)：Generator互頭開關(guān)：ATS等離子顯示屏：PDP空調(diào)柜機(jī)：AirConditioner多聯(lián)機(jī)空調(diào)：Muti-lineairconditioner熱水器:Heater水泵：Pump潤(rùn)滑油：Lubricatingoil防凍液：Antifreeze投影儀：Projector投影幕：Screen

11、硬盤錄像機(jī)：DVRDVD播放機(jī)：DVDplayer廣播主機(jī)：RadioHost功放機(jī)：Amplifier防火門：FireDoor防火玻璃隔斷：Fire-resistantglass配電柜：DistributionCabinet緊急照明電源：EPSVGA矩陣：VGAMatrix工控機(jī)：IPC電話交換機(jī)：PBX滅火器：Extinguisher家具：Furniture窗簾：Curtain電梯:Elevator安防：Security消防通道鎖：FireChannelLock介質(zhì)柜：Mediacabinet資料柜：InformationStands切換矩陣：KVM門禁：Access掌紋機(jī)：Fingerp

12、rintMachine視頻監(jiān)控系統(tǒng)：CCTV油箱：Tank10 .ERP系統(tǒng)詞匯企業(yè)資源計(jì)劃（ERP）:EnterpriseResourcePlanning制造資源計(jì)劃（MRPn）:ManufacturingResourcePlanning物料需求計(jì)劃（MRP）:Materialrequirementsplanning驗(yàn)收Acceptance批準(zhǔn)Approval預(yù)期儲(chǔ)備Anticipationinventory物料清單（BOM）:Billofmaterials批流程：Batchprocess閉環(huán)MRP:Closed-loopMRP計(jì)算機(jī)輔助工藝設(shè)計(jì)（CAPP）:Computer-aidedpr

13、ocessplanning計(jì)算機(jī)輔助軟件工程（CASE）:Computer-aidedsoftwareengineering計(jì)算機(jī)輔助設(shè)計(jì)（CAD）:Computer-aideddesign計(jì)算機(jī)輔助制造（CAM）:Computer-aidedmanufacturing計(jì)算機(jī)集成制造系統(tǒng)（CIMS）:Computerintegratedmanufacturingsystem酉己置Configuration顧問(wèn)Consultant面向客戶制造管理系統(tǒng)（COMMS）：Customerorientedmanufacturingmanagementsystem決策支持系統(tǒng)Decisionsupport

14、system分布式（DMRP）:MRPDistributedMRP分銷資源計(jì)劃（DRP）:Distributionresourceplanning分銷需求計(jì)戈UDistributionrequirementsplanning離散型生產(chǎn)Discretemanufacturing派工單Dispatchlist需求管理Demandmanagement最早定單完成日期Earliestduedate評(píng)價(jià)Evaluation作業(yè)現(xiàn)場(chǎng)庫(kù)存Floorstock人力資源計(jì)劃Humanresources（HR）實(shí)施Implement庫(kù)存Inventory庫(kù)存管理（IM）:Inventorymanagement庫(kù)存

15、（資金）周轉(zhuǎn)次數(shù)：Inventoryturnover/turns物料：Item,material,part關(guān)鍵用戶Keyuser制造執(zhí)行系統(tǒng)（MES）:Manufacturingexecutivesystem管理信息系統(tǒng)（MIS）:Managementinformationsystem最小庫(kù)存余量Minimumbalance最小訂購(gòu)量（MOQ）:Minimumorderquantity最大供應(yīng)量（MSQ）：Maximumsupplyquantity產(chǎn)品或物料（英文/中文）描述Objectdescription（English/Chinese）定貨策略O(shè)rderpolicy優(yōu)化生產(chǎn)技術(shù)（OPT）

16、：OptimizedProductionTechnology計(jì)劃物料單PlanningBOM生產(chǎn)計(jì)劃（PP）:Productionplanning采購(gòu)需求（PR）:Purchaserequirements計(jì)戈U產(chǎn)出量Plannedorderreceipts計(jì)戈U定單Plannedorder計(jì)戈U能力Plannedcapacity生產(chǎn)周期Productioncycle資源需求計(jì)戈UResourcerequirementsplanning安全庫(kù)存Safetystock匯總物料清單SummarizedBOM全面質(zhì)量管理（TQM）:Totalqualitymanagement在途庫(kù)存Transport

17、ationinventory,pipelinestock車間定單Workorder事件Incident問(wèn)題Problem變更Change事件/問(wèn)題/表更管理Incident/Problem/Changemanagement高嚴(yán)重等級(jí)事件Hign-levelincident變更請(qǐng)求RFC（Requestofchange測(cè)試管理TestManagement服務(wù)臺(tái)ServiceDesk知識(shí)管理KnowledgeManagement11 .ABAP詞匯：高級(jí)業(yè)務(wù)應(yīng)用編程語(yǔ)言ABAPAdvancedBusinessApplicationProgramming的整合中間件ALEApplicationLin

18、kandEnabling中介文本IDocsIntermediateDocument消息傳遞服務(wù)MessagingService遠(yuǎn)程功能調(diào)用RFCRemoteFunctionCall批數(shù)據(jù)通訊BDCBatchDataCommunicationBusinessApplication業(yè)務(wù)應(yīng)用編程接口BAPIProgrammingInterface企業(yè)目標(biāo)庫(kù)BORBusinessObjectsRepositoryABAPLISTVIEWER/SAPListABAP列表查看/SAP列表查看ALVViewer圖形界面接口GUIGraphicUserInterface輸出前處理PBOProcessBefor

19、eOutput輸入后處理PAIProcessAfterInput事務(wù)代碼transactioncodeABAP/4資料文件DictionaryObject表頭HEADERLINE工作區(qū)WORKAREA內(nèi)表InternalTable關(guān)系表RelationDatabase數(shù)據(jù)定義諦言DDLDataDefinitionLanguage數(shù)據(jù)操作諦言DMLDataManipulationLanguage開放SQLOPENSQL本地SQLNATIVESQL數(shù)據(jù)庫(kù)暫存區(qū)DatabaseCursor內(nèi)部調(diào)用InternalCall外部調(diào)用ExternalCall對(duì)象連接與嵌入OLEObjectLinkinga

20、ndEmbedding表現(xiàn)層presentationlevel應(yīng)用層applicationlevel數(shù)據(jù)庫(kù)層databaselevel應(yīng)用服務(wù)器applicationserver消息服務(wù)器messageserver工作進(jìn)程workprocess共享內(nèi)存區(qū)shardmemory分配器dispatcherSAPJavaJcoJavaConnector支持遠(yuǎn)程調(diào)用的功能模塊RFMremote-enabledfunctionmodule批輸入batchinput同步RFCsRFCsynchronousRFCRFCaRFCasynchronousRFC事務(wù)性RFCtRFCtransactionalRFC

21、隊(duì)列RFCqRFCqueuedRFC并行RFCpRFCparallelRFC邏輯工作單元LUWlogicalunitofwork回調(diào)子程序callbacksubroutine回話session調(diào)度器隊(duì)列dispatcherqueue入站inboundqueue出站outboundqueue業(yè)務(wù)對(duì)象BObusinessobject面向?qū)ο驩bject-Oriented業(yè)務(wù)對(duì)象倉(cāng)庫(kù)BORBusinessObjectRepository業(yè)務(wù)對(duì)象創(chuàng)建器BusinessObjectBuilder父類supertype完整性、一致性、獨(dú)立性、持久ACID原Atomic、ConsistentIsolated

22、、性則Durable分布-集成式distributedbutintegrated數(shù)據(jù)定義選擇屏幕事件datadeclarationselection-screen帶架構(gòu)參數(shù)必須輸入內(nèi)存ID檢驗(yàn)欄默認(rèn)值權(quán)限子程序關(guān)鍵字字段符號(hào)面向?qū)ο蟪绦蚍庋b多態(tài)繼承商業(yè)對(duì)象倉(cāng)庫(kù)定義實(shí)現(xiàn)聲明共有部分保護(hù)部分私有部分提交回滾共享鎖獨(dú)占鎖加鎖解鎖向下兼容扁平結(jié)構(gòu)體復(fù)合結(jié)構(gòu)體賦值嵌套算術(shù)表達(dá)式單值包含范圍包含單值不包含范圍不包含全局模塊化整形運(yùn)算定點(diǎn)運(yùn)算壓縮數(shù)兼容性標(biāo)準(zhǔn)表排序表哈希表綜合測(cè)試withframeparametersobligatorymemoryidcheckboxdefaultauthorization

23、performFieldSymbolsOOPObject-OrientedProgrammingencapsulationpolymorphisminheritanceBORBusinessObjectRepositorydefinitionimplementationdeclarationpublicsectionprotectedsectionprivatesectioncommitrollbackSharedlockExclusivelockenqueuedequeueDownwardscompatibleflatstructurecomplexstructureValueassignm

24、entsnestedarithmeticexpressionssinglevalueincluderangeincludesinglevalueexcluderangeexcludeGlobalmodularizationIntegerArithmeticfixedpointarithmeticPackednumbersCompatibilitystandardtablesortedtablehashtableIntegratedTest最終用戶培訓(xùn)上線優(yōu)先級(jí)匯總反饋?zhàn)髡叽_認(rèn)訪問(wèn)控制列表域虛擬服務(wù)器增強(qiáng)修訂維護(hù)KPI詞匯：關(guān)鍵績(jī)效指標(biāo)數(shù)據(jù)收集系統(tǒng)BW詞匯：資產(chǎn)管理財(cái)務(wù)會(huì)計(jì)控制利潤(rùn)計(jì)算中心成本計(jì)

25、算中心利潤(rùn)分析制造成本實(shí)際價(jià)值/作業(yè)成本資產(chǎn)會(huì)計(jì)核算應(yīng)付款應(yīng)收款分類總帳工作流信息范圍信息對(duì)象目錄查詢要素者集供息象提塊集信對(duì)重自3合自“準(zhǔn)自a多位集伍斡伍數(shù)據(jù)存儲(chǔ)對(duì)象轉(zhuǎn)換更新規(guī)則EndusertraininggoliveprioritysummaryraiseauthorvalidationACLAccessControlListdomainvirtualserverImplementationRevisedMaintenanceKPIKeyPerformanceIndicatorsDEPDataEntryPortalAMAssetManagementFIFinancialAccountin

26、gCOControllingPCAProfitCenterAccountingCCACostCenterAccountingPAProfitabilityAnalysisPCProductCostingABCActivityBasedCostingAAAssetAccountingAPAccountPayableARAccountReceivableGLGeneralLedgerWFWorkFlowInfoAreaInfoObjectCatalogQueryElementsMultiProviderInfoCubeAggregateInfoSetClassicInfoSetInfoObject

27、DataStoreObjectTransformationUpdaterules信息源InfoSource傳輸規(guī)則TransferRules數(shù)據(jù)源DataSource源系統(tǒng)SourceSystem信息包InfoPackage處理鏈ProcessChain數(shù)據(jù)傳輸流程DataTransferProcess處理變式ProcessVariants例程Routine通訊結(jié)構(gòu)CommunicationStructure維Dimensions關(guān)鍵值KeyFigures導(dǎo)航屬性NavigationAttributes關(guān)鍵字字段Keyfields數(shù)據(jù)字段DataFieldsBW/BI商務(wù)信息倉(cāng)庫(kù)WBusine

28、ssInformationWarehouse主數(shù)據(jù)MasterData業(yè)務(wù)數(shù)據(jù)TransactionData配置數(shù)據(jù)ConfigurationDataMI詞匯：管理信息MIManagementInformation商務(wù)智能BIBusinessIntelligence管理指標(biāo)Managementindicators業(yè)務(wù)信息需求BIRBusinessInformationRequirementManagementInformation管理信息度量標(biāo)手冊(cè)MeasurementStandardManualManagementInformation管理信息標(biāo)準(zhǔn)化Standardization業(yè)務(wù)信息倉(cāng)庫(kù)

29、BWBusinessInformationWarehouseAdvancedBusinessApplication高級(jí)業(yè)務(wù)應(yīng)用編程諦言ABAPProgramming12.ITILV.3詞匯：Absorbedoverhead分?jǐn)傞g接費(fèi)用Absorptioncosting吸收成本法，完全成本法Acceptanceenvironment驗(yàn)收環(huán)境Acceptancetest驗(yàn)收測(cè)試Accesscontrol訪問(wèn)控制Accounting會(huì)計(jì)核算Accuracy準(zhǔn)確度Actionlists行動(dòng)列表ActivityBasedCosting(ABC)作業(yè)成本法(ABC)10Adaptivemaintenanc

30、e適應(yīng)性維護(hù)Additivemaintenance補(bǔ)充性維護(hù)Adjustability可調(diào)整性AgreedServiceTime（AST）約定服務(wù)時(shí)段Alert告警Alertphase告警階段Allocatedcost可直接分配成本Application應(yīng)用，應(yīng)用系統(tǒng)Applicationmaintenance應(yīng)用維護(hù)Applicationmanagement應(yīng)用管理Applicationsizing應(yīng)用選型Applicationsoftware應(yīng)用軟件Apportionedcost待分?jǐn)傞g接成本Architecture架構(gòu)Archive存檔Asset資產(chǎn)Assetmanagemen簌產(chǎn)管理A

31、ssurance保證Attributes屬性Audit審計(jì)Auditability可審計(jì)性Authentication驗(yàn)證Authenticity真實(shí)性Authorisation授權(quán)AutomaticCallDistribution（ACD）自動(dòng)呼叫轉(zhuǎn)發(fā)（系統(tǒng)）（ACD）Availability可用性Availabilitymanagement可用性管理AvailabilityManagementDatabase（AMDB）可用性管理數(shù)據(jù)庫(kù)（AMDB）Backup備份BalancedScorecard（BSC2!?計(jì)分卡Baseline基線Baselinesecuhty安全基線Batchpro

32、cessingratejt匕處理速度Benchmark標(biāo)桿Biometrics生物測(cè)定學(xué)BS7799BS7799Budgeting預(yù)算編制BugBUG（也可形象地譯為“臭蟲”）Build構(gòu)建Buildingenvironment構(gòu)建環(huán)境Business業(yè)務(wù)，商業(yè)Businesscapacitymanagemenlk務(wù)能力管理BusinessContinuityManagement（BCM）lk務(wù)持續(xù)Tt管理（BCM）Businessfunction業(yè)務(wù)功能，業(yè)務(wù)職能部門11BusinessImpactAnalysis（BIA）業(yè)務(wù)影響分析（BIA）Businessprocess務(wù)流程Busin

33、essrecoveryobjective業(yè)務(wù)恢復(fù)目標(biāo)Businessrecoveryplanframework#務(wù)恢復(fù)計(jì)戈U框架Businessrecoveryplanslk務(wù)恢復(fù)計(jì)戈UBusinessrecoveryteamlk務(wù)恢復(fù)小組BusinessRelationshipManagement（BRM業(yè)務(wù)關(guān)系管理（BRM）Businessrequestlk務(wù)請(qǐng)求BusinessUnit（BU）業(yè)務(wù)單元（BU）Bypass臨時(shí)措施Callcenter呼叫中心CapacityDatabase（CDB能力數(shù)據(jù)庫(kù)（CBD）Capacitymanagement力管理Capacityplan能力計(jì)劃

34、Capacityplanning能力規(guī)戈UCapitalinvestmentappraisal資本投資評(píng)估Capitalization資本化Category類別，分類Centralpointofcontact聯(lián)絡(luò)中心Certificate證書CertificationAuthority（CA）認(rèn)證機(jī)構(gòu)（CA）Certify認(rèn)證Change變更ChangeAdvisoryBoard（CAB）變更顧問(wèn)委員會(huì)（CAB）ChangeAdvisoryBoard/EmergencyCommittee（CAB/EC）變更顧問(wèn)委員會(huì)/應(yīng)急委員會(huì)（CAB/EC）Changeauthority變更授權(quán)Change

35、builder變更構(gòu)建者Changecontrol變更控制Changedocumen度更文檔Changehistory變更歷史Change10g變更日志Changemanagemen變更管理Changemanage變更經(jīng)理Changemodel變更模式Changeprocessin褻更處理ChangeRecorcBE更記錄Changereques變史請(qǐng)求Chargeableunit計(jì)費(fèi)單元Charging計(jì)費(fèi)CIlevel配置項(xiàng)級(jí)別Clarity易理解性12Classfication分類，分級(jí)Cleandesk桌面清理，桌面整理Client客戶Coldstand-by冷支持Command,co

36、ntrolandcommunications令、控制和協(xié)調(diào)Communicationfacility通信設(shè)備，通信設(shè)施Compatibility兼容性Completeness完整性Complexity復(fù)雜性ComponentFailureImpactAnalysis（CFIA）組件故障影響分析（CFIA）Compromise泄漏ComputerAidedSystemsEngineering（CASE）計(jì)算機(jī)輔助系統(tǒng)工程（CASE）Computercenter#算機(jī)中心Computeroperations計(jì)算機(jī)操作Computerplatform計(jì)算機(jī)平臺(tái)Computersystem計(jì)算機(jī)系統(tǒng)C

37、omputerTelephonyIntegration（CTI）計(jì)算機(jī)電話集成（系統(tǒng)）（CTI）Confidentiality保密性Confidentiality,IntegrityandAvailability（CIA）保密性、完整性和可用性（CIA）Configuration酉己置Configurationbaseline酉己置基線Configurationcontrol酉己置控制Configurationdocumentation酉己置文檔Configurationidentification酉己置標(biāo)識(shí)ConfigurationItem（CI）配置項(xiàng)（CI）Configurationma

38、nagement酉己置管理ConfigurationManagementDatabase（CMDB）配置管理數(shù)據(jù)庫(kù)（CMDB）Configurationmanagementplan酉己置管理計(jì)戈UConfigurationmanager酉己置經(jīng)理Configurationstructure配置結(jié)構(gòu)Configure酉己置Connectivity連通性Contingencymanage應(yīng)急經(jīng)理Contingencyplan應(yīng)急計(jì)戈UContingencyplanning應(yīng)急規(guī)戈UContingencyplanningandcontrol應(yīng)急規(guī)戈U及控制Continuity持續(xù)性Continuit

39、ymanager持續(xù)性經(jīng)理Continuousavailability持續(xù)可用性Continuousoperation持續(xù)運(yùn)作13Contract合同Control控制Controllability可控性Correctability可糾正性Correctivecontrols糾正性控制Correctivemaintenanc冽正性維護(hù)Correctivemeasures!正措施Costeffectiveness成本效益Costmanagemen娥本管理Costunit成本單元Costing成本核算CountermeasureKf范措施Cracker駭客CRAMMCRAMM（英國(guó)中央計(jì)算機(jī)與電信

40、局行風(fēng)險(xiǎn)分析和管理的方法。譯者注）Crisis危機(jī)CrisisManagement危機(jī)管理Cryptanalysis密碼分析Cryptography密碼術(shù)Customerliaison客戶聯(lián)絡(luò)員（即我們通常所指的“客戶經(jīng)理”，譯者注）CustomerRelationshipManagement（CRM籽戶關(guān)系管理（CRM）CustomerSatisfactionSurvey（CSS）F戶滿意度調(diào)查（CSS）Datacollection數(shù)據(jù)集Datainfrastructure數(shù)據(jù)基礎(chǔ)架構(gòu)Datamining數(shù)據(jù)挖掘Datawarehoused據(jù)倉(cāng)庫(kù)Databas瞰據(jù)庫(kù)Decryption解密D

41、efinitiveHardwareStore（DHS）最終硬件庫(kù)（DHS）DefinitiveSoftwareLibrary（DSL）最終軟件庫(kù)（DSL）Degradability可恢復(fù)性Degradation恢復(fù)Deltareleased發(fā)布，增量發(fā)布Demandmanagemen需求管理Dependency依賴性Depreciation折舊Detectioncontrols檢測(cè)控制Detectionmeasures測(cè)措施Detectiontime檢測(cè)時(shí)間Developmentenvironment開發(fā)環(huán)境Differentialcharging差別定價(jià)Digitalsignature數(shù)字簽

42、名Directcost直接成本Disaster災(zāi)難Disasterrecovery災(zāi)難恢復(fù)14Disasterrecoverymanageme械難恢復(fù)管理Disasterrecoveryplan災(zāi)難恢復(fù)計(jì)劃Disasterrecoveryplanning災(zāi)難恢復(fù)規(guī)戈UDiscountedcashflow貼現(xiàn)現(xiàn)金流量模型（DCF）Discounting折扣Distributedcomputing分布式計(jì)算Distributedsystem分布式系統(tǒng)Documentation文檔Downsizing規(guī)?？s減，向下優(yōu)化Downtime（DT）宕機(jī)時(shí)間（DT）EDP-auditEDP審計(jì)Effecti

43、veness效果，效益Efficiency效率Elapsedtime持續(xù)時(shí)間Elementsofcost成本要素Emergencyrelease急發(fā)布Encipher力口密Encryption力口密術(shù)EndUser終端用戶EndUserAvailability（EUA）終端用戶可用性EndUserDownTime（EUDT）終端用戶宕機(jī)時(shí)間（EUDT）EndUserProcessingTime（EUPT弊端用戶處理時(shí)間Environment環(huán)境Equipmentlevel配備級(jí)別Error錯(cuò)誤Errorcontrol錯(cuò)誤控制Escalation升級(jí)Escalationthreshold升級(jí)臨界

44、（點(diǎn)）Escrow第三方托管Evaluation評(píng)估，評(píng)價(jià)Event事件Exclusiveness排他性EXINEXIN（荷蘭信息科學(xué)考試學(xué)院。譯者注）Expertsystem專家系統(tǒng)Expertuser專家用戶Exploitation開發(fā)Externalaudit夕卜部審計(jì)Externaltarget外部目標(biāo)Facilities（environmental）（環(huán)境方面的）設(shè)施Facilitiesmanagement設(shè)施管理Failure故障，失效Fallback后備方案15Fault故障，缺陷Faulttolerance容錯(cuò)（性）FaultTreeAnalysis（FTA）故障樹分析法Fin

45、ancialmanagementforITservicesIT服務(wù)貝才務(wù)管理Financialyear貝才務(wù)年度FirstLineSupport見“一線支持”Firsttimefixrate首次修復(fù)率Fix修復(fù)Fixnotes修復(fù)說(shuō)明Flexibility靈活性ForwardScheduleofChanges（FSC$更進(jìn)度計(jì)劃表（FSC）Fullcost完全成本Fullrelease整體發(fā)布Functionalescalation職能性升級(jí)Functionalmaintenance功能性維護(hù)Functionalmanagement功能管理Gradualrecovery逐步恢復(fù)Hacker黑客

46、Hardcharging實(shí)收費(fèi)用Hardware硬件Helpdesk幫助臺(tái)Helpfulness幫助性Hierarchicalescalation結(jié)構(gòu)性升級(jí)Hoax惡作劇郵件Hotstand-by熱支持ICT信息和通訊技術(shù)（ICT）Immediaterecovery緊急恢復(fù)Impact影響，影響度Impactanalysis影響分析Impactcode影響度代碼Impactscenario影響情境Incidentcall事故呼叫Incidentcontrol事故控制Incidentlifecycle事故生命周期Incidentmanagemen審故管理Incidentprocessing事故處

47、理IncidentReport（IR）事故報(bào)告（IR）Indirectcost間接成本Information信息Information&CommunicationTechnology（ICT）信息與通信技術(shù)（ICT）Informationfunction信息功能Informationsecurityplan信息安全計(jì)戈UInformationsecuritypolicy信息安全策略16Informationsystem信息系統(tǒng)InformationTechnologyInfrastructureLibrary(ITIL)信息技術(shù)基礎(chǔ)架構(gòu)庫(kù)(ITIL)Informedcustomer效益保證人I

48、nfrastructure基礎(chǔ)架構(gòu)，基礎(chǔ)設(shè)施Initiator發(fā)起人Install安裝Installability可安裝性Integratedlife-cyclemanagement(ILM)集成生命周期管理(ILM)Integration集成(性)Integrity完整性Intelligentcustomer見“效益保證人”Interactiveprocessingrat皎互式處理速度Interconnectivity互聯(lián)性Interface接口Interfaceability互連性Intermediaterecovery中期恢復(fù)InternationalOrganisationforSta

49、ndardization(ISO)!|際標(biāo)準(zhǔn)化組織(ISO)Interoperability協(xié)同性，互用性Inventorymanagement存貨管理Invocation(ofbusinessrecoveryplans后動(dòng)(業(yè)務(wù)恢復(fù)計(jì)戈U)Invocation(ofstandbyarrangements)!動(dòng)(支持方案)Invocationandrecoveryphase動(dòng)和恢復(fù)階段ISOqualitystandardsISO質(zhì)量標(biāo)準(zhǔn)ISO9001ISO90011T信息技術(shù)(IT)ITauditIT審計(jì)ITAvailabilityMetricsModel(ITAMM)IT可用性指標(biāo)模型(IT

50、AMM)ITdirectorateIT委員會(huì)ITinfrastructureIT基礎(chǔ)架構(gòu)ITInfrastructureLibrary(ITIL)IT基礎(chǔ)架構(gòu)庫(kù)(ITIL)ITmanagerIT經(jīng)理，IT主管ITserviceIT服務(wù)ITServiceContinuityManagement(ITSCM)IT服務(wù)持續(xù)性管理(ITSCM)ITservicecontinuitymanagerIT月艮務(wù)持續(xù)性經(jīng)理ITservicecontinuityplanIT服務(wù)持續(xù)性計(jì)劃ITservicecontinuityplanningIT持續(xù)性規(guī)劃ITServiceManagement(ITSM)IT服務(wù)

51、管理ITserviceproviderIT服務(wù)提供商Key密鑰KeyPerformanceIndicator(KPI)關(guān)鍵績(jī)效(品質(zhì)，性能)指標(biāo)KeySuccessFactor(KSF大鍵成功因素Knowledgeengineering知識(shí)工程Knowledge-basedsystem識(shí)系統(tǒng)KnownError(KE)已知錯(cuò)誤(KE)17Knownerrordatabase已知錯(cuò)誤數(shù)據(jù)庫(kù)KnownErrorRecord（KER）已知錯(cuò)誤記錄（KER）Learnability可學(xué)習(xí)性Legacysystem遺留系統(tǒng)Life-cycle生命周期Life-cyclemanagement生命周期管理L

52、iveenvironment現(xiàn)場(chǎng)環(huán)境Load加載（量）Logging登錄Logicalcontrol邏輯控制Logicalmeasure邏輯評(píng)測(cè)Maintainability可維護(hù)性Maintenancewindow維護(hù)窗口期MajorIncidentManagement（MIM）重大事件管理Manageability可管理性Management管理Managementinformation管理信息MarginalCost邊際成本Matching匹配Maturitylevel成熟度MeanTimeBetweenFailures（MTBF）平均無(wú)故障時(shí)間（MTBF）MeanTimeBetween

53、SystemIncidents（MTBSI）平均系統(tǒng)事故間隔時(shí)間（MTBSI）MeanTimeToRepair（MTTR）平均修復(fù)時(shí)間（MTTR）Metric指標(biāo)Missionstatement任務(wù)說(shuō)明（書）Modeling模擬Modification更改，調(diào)整Monitoring監(jiān)控NetworkAdministrator網(wǎng)絡(luò)管理員NetworkManager網(wǎng)絡(luò)經(jīng)理Nonrepudiation不可否認(rèn)性O(shè)bservationpoint檢查點(diǎn)OpenSystemsInterconnection（OS肝放式系統(tǒng)互聯(lián)（OSI）Operability可操作性O(shè)perational運(yùn)作級(jí)OperationalCosts運(yùn)營(yíng)成本OperationalLevelAgreement（OLA）運(yùn)作級(jí)別協(xié)議（OLA）Operationalprocess!作流程Operationalreliability運(yùn)作可靠性O(shè)perations運(yùn)作，運(yùn)營(yíng)Operationsdepartment營(yíng)部門OpportunityCost（ortruecost斷會(huì)成本（真實(shí)成本）18Organisationalcontrol組織控制Organisationalmeasures!（織評(píng)價(jià)Outsourcing外包Overheads間接費(fèi)用Owner所有者，負(fù)責(zé)人Packagerelease發(fā)布,批量發(fā)布Passwo