orientation and culture

1、The Preparatory LanguageCourse for the Global Vision in European NationsWelcome to Janes course!.December, 2013Itinerary of the VisitDay 1: ChongqingHelsinkiBrusselsAntwerp Departure from the International Airport of ChongqingOn boardTransit of the FlightEntering a countryDeparture from

2、 the International Airport of ChongqingCheck inTips:1. You need to check in two hours before the international flight.2.You can check your baggage allowance from your ticket. If you are travelling with baggage that exceeds your baggage allowance, you will have to pay excess baggage fees as defined b

3、y the airline that is carrying out the check-in. 3.4. If your flight ticket is marked with the code “1 PC”, you may take one piece of baggage weighing a maximum of 23 kg. For a passenger of economy class, you are allowed to have one piece of carry-on baggage weighting a maximum of 8 kg with a maximu

4、m dimensions 56 cm x 45 cm x 25 cm (22 in x 18 in x 10 in)5.In addition to the carry-on baggage, you may take a small handbag or a backpack, a small camera bag, reading material, an overcoat and so on on board.6. During security check, please get your documents ready, including flight tickets, a Sch

5、engen visa with a valid passport, boarding pass and departure card and reservation confirmation etc.Tips for Check inSentence patterns: (check-in)1. May I see your ticket and passport, please?2. I have a piece of baggage to check.3. How many items of carry-on luggage are permitted?4. How much hand l

6、uggage am I allowed?5. Can I have an aisle seat, please?6. When will we begin boarding?7. Which boarding gate should I go to?8. Which gate is for the flight to Brussels?Sentence patterns: (on board)1. Do I have to keep the seat belt fastened at all times?2. Please keep your seat belt fastened as we

7、experience the air turbulence during the flight.3. How do I bring my seat back to its full upright position?4. Is the toilet/lavatory available now?5. Would you please help me adjust the air flow/ turn on the reading light?6. Could I have a blanket?7. When will lunch be served in flight?8. Can I hav

8、e something to drink?/ What kinds of drinks do you serve? 9. Excuse me, whats the actual flying time from here to Helsinki?10. Excuse me, what about the time difference between Beijing and Brussels?WWW.SOPPT.CNRole-play 1: Check-in & On the planeGroup7-10: To make up conversations for ordering some

9、food and beverages.Group4-6: To form into conversations with a stewardess for some necessary helpWork in groups and make up conversations according to the following situation. Group1-3: To have conversations at the check-in counters with some possible problems. (pieces of luggage; weights of luggage

10、; choice of seats; boarding gate etc.)Now also Economy Class passengers can pre-order a tasty meal for an affordable price of 10. Take your pick from five delicious meal options:Fresh Salad with Smoked Salmon煙熏三文魚沙拉Enchilada with Tomato Sauce番茄醬肉餡玉米卷餅Beef Burgundy 勃艮第牛肉Pasta Bolognese 肉醬意面Chicken Ko

11、rma 雞科爾馬（乾炒香料雞肉）PRE-ORDER A MEALFOR ECONOMY CLASS FLIGHTS WITHIN EUROPEHow to transit to the connecting flight?oDo not need to claim the checked baggage since they will be delivered automatically to your next flight by the staff of Finnair. But remember to take away your carry-on, handbag, laptop an

12、d all personal belongings when you are off the flight for your transit.oHave a careful look at the screens of Helsinki airport and ensure the new boarding gate and departing time for your next flight.oGet your passport and boarding pass ready for the inspection which is located on the way to the boa

13、rding gates. oAny passengers from Asia to European countries have to go through the security check again for their transit flights.Baggage ClaimSentence patterns:o Excuse me, where can I get my luggage?o Where is the luggage claim area?o Can I use this baggage cart?/ Where can I find a trolley?o My

14、luggage seems to e damaged.o Theres a rip in my luggage.o Im not happy with the way you handled my luggage.o One of my suitcases hasnt come out yet.o All of the baggage from that flight has been cleared and is being reloaded for the next flight.What should we do when losing the luggage at the airpor

15、t?o發(fā)現(xiàn)找不到行李時，首先不要慌亂，看看四周有沒有類似的行李箱被誤拿，若真找不到了，趕緊找航站人員幫忙，并拿著boarding pass and tickets 到失物招領(lǐng)處（Lost and Found）登記。o辦事員會替旅客填寫行李意外報告（insurance claim form),內(nèi)容包含飛行路程，攜帶行李件數(shù)，及各式行李圖片供指認參考，并將資料輸入電腦，通過國際性協(xié)尋行李網(wǎng)絡(luò)查詢。若超過21天還未找回，則由末站的航空公司負責理賠。o理賠額度：根據(jù)國際航空協(xié)會規(guī)定，托運行李之賠償限額約為每磅行李賠償9美元7美分，隨身行李的賠償限額為每位旅客400美元。Try to describe

16、your suitcase with the featuressuch as the size, color, material （ABS，EVA，PE）and some special characteristics. Tip:Attach a slip of tag to your luggage on which Youd better write down your name, address and telephone number in English if case of loss. If you fly into Finland from a country outside t

17、he EU, you must make acustoms declaration in the following cases:1. the value of any tax-free goods you have with you exceeds 4302. you are bringing an amount of tobacco, alcohol or other goods that exceeds the tax-free limit3.you are bringing goods with you that are subject to other restrictions or

18、 require a permitWhen you arrive at Helsinki Airport, you must declare all goods requiring customs clearance in one of the following ways:oIf you are flying in from a non-EU country directly, you must speak to a customs official in person.CUSTOMSoCustoms officials may check goods transferring onto a

19、 connecting flight at Helsinki Airport to other destinations in Finland, either at Helsinki Airport or at the destination airport. If you do not declare goods that require customs clearance, the authorities may charge a penalty equal to double the sum of the customs duties and taxes on those goods,

20、or impose other penalties as allowed by law.CUSTOMSEntering a Countryo Whats your citizenship/ nationality?o How long will you be staying in Belgium?o Where will you be staying?o Whats the purpose of your visit? For business or for pleasure?o Do you have anything that requires declaration?o Have you

21、 anything to declare?Suppose that you are going through the custom office and being asked for a few personal questions.1Pair work Student A plays a role of the customer officer at the desk of immigration, inspecting the identification Of every visitor.Student B is a student of the winter camp who is

22、 going through the customEntering a Country (Sample)Officer: Can I see your passport please, sir?Steve: Ok, Here it is.Officer: How long will you be in Brussels？Steve: We will take a bus to Antwerp and stay there for four days. Officer: Whats the purpose of your visit? For business or for pleasure?S

23、teve: Actually, were the students of the winter camp in EU from Chongqing University of China. Well have some lectures in UAMS and have sightseeing both in Antwerp and Brussels. Besides, well go to Holland, Germany, Luxembourg and France.Officer: Oh, that will be a long journey. How long is it going

24、 to be?Steve: For 13 days. Although it has a busy schedule and must be a little tiring, it can also be a splendid and impressive experience in Europe for me.Officer: Sure it is. Is this the first time that you have gone to Belgium?Steve: Yes. But I have been to USA in the summer of 2013.Officer: Wel

25、l, do you have anything to declare?Steve: I have filled in my declaration form. I have nothing to declare.Officer: Ok, There you go. Enjoy your stay.Steve: Thanks. I love this country and I hope Ill have a great time here. Traditional signs at the terminal buildingo國際航班出港 international departure o候機

26、室 departure lounge o此乘電梯前往登機 stairs and lifts to departures 護照檢查處passport control immigration 行李領(lǐng)取處 luggage claim; baggage claim o中轉(zhuǎn)旅客 transfer passengers 中轉(zhuǎn)處 transfer correspondence o行李牌 luggage tag o免稅店Duty free shop o出租車乘車點 Taxi pick-up point 大轎車乘車點 coach pick-up point 航空公司汽車服務(wù)處 airline coach ser

27、vice oLimo Making Complaint in a HotelSentence patterns:1.Excuse me, is that the room service? Water is leaking from the wash basin/ faucet. Could you get it repaired? 2.Good evening. Im in room 1002. I cant find slippers/ hair shampoo/ hair conditioner in my room. Could you send any to my room imme

28、diately?3.Im in room 1002. Sorry to bother you. But I m afraid I have to file a complaint. My TV set doesnt work, could you have it fixed?4.Last night, the guest in the next room turned up his TV loud enough to wake up the dead. I called the receptionist for help. But no one seemed to take care of i

29、t and the noise went late into the night.5.Up to now, I havent received any feedback from your receptionist. I think this is very unprofessional.6.Thank you for your attention in this matter. I really appreciate it.The European Union (EU)oan economic and political union of 28 member states that are

30、located primarily in Europe. The EU operates through a system of supranational independent institutions and intergovernmental negotiated decisions by the member states.o Institutions of the EU include:o the European Commission, othe Council of the European Union, othe European Council, othe Court of

31、 Justice of the European Union, othe European Central Bank, othe Court of Auditors, othe European Parliament. The European Union (EU)oThe European Parliament is elected every five years by EU citizens. The EUs de facto capital is Brussels. oThe EU traces its origins from the European Coal and Steel

32、Community (ECSC) and the European Economic Community (EEC), formed by the Inner Six countries in 1951 and 1958, respectively. In the intervening years the community and its successors have grown in size by the accession of new member states and in power by the addition of policy areas to its remit.

33、The Maastricht Treaty established the European Union under its current name in 1993. The latest major amendment to the constitutional basis of the EU, the Treaty of Lisbon, came into force in 2009.The European Union (EU)oThe EU has developed a single market through a standardized system of laws that apply in all member states. Within the Schengen Area (which includes 22 EU and 4 non-EU s