國(guó)際酒店前廳操作手冊(cè)-SOP Rec 21 生成報(bào)告Generating Reports

1、Standard Operation Procedures / Front Desk 前廳部標(biāo)準(zhǔn)操作程序/前臺(tái)前廳部Front Office前臺(tái)服務(wù)程序LOCAL STANDARD OPERATING PROCEDURES國(guó)際酒店管理資料手冊(cè)International Hotel Management Information Manual前臺(tái)是展示酒店的形象、服務(wù)的起點(diǎn)。對(duì)于賓客來(lái)說(shuō)，酒店大堂前臺(tái)是接觸我們酒店的第一步，是對(duì)酒店的第一印象，是非常重要的。 制定前廳部標(biāo)準(zhǔn)運(yùn)作程序手冊(cè)的目的制訂本手冊(cè)是為了說(shuō)明酒店管理前廳部標(biāo)準(zhǔn)運(yùn)作的政策和程序，確保前廳部運(yùn)營(yíng)及管理工作的一貫性。向前廳部工作人員提

2、供日常工作及培訓(xùn)的指導(dǎo)。使前廳部員工了解前廳的作用，了解前廳運(yùn)作及管理的政策和程序。 DEPARTMENT部門: Front Office前廳部 JOB TITLE職務(wù): Receptionist前臺(tái)接待TASK NO任務(wù)編號(hào): 21TASK任務(wù): Generating Reports (page 1 of 2) 生成報(bào)告EQUIPMENT REQUIRED: Fidelio terminal, printerWHAT TO DO要做什么HOW TO DO如何去做 ITWHY為什么Printing departmental reports.Sorting of reports.Printing

3、 downtime reports.This is usually done at night by the night shift receptionist.A list would be provided showing which type of report for which department.All reports would be sorted and placed according to the designated places for collection.Reports for the executive offices would be handed oven t

4、o concierge for distribution.Downtime reports are being printed at regular intervals, every 4 hourly.Less interruption.Information.For latest information, in case of a computer breakdown.PREPARED BY: APPROVED BY:DESIGNATION:Front Office ManagerSIGNATURE/DATE 簽名/日期DESIGNATIONSIGNATURE/DATE 簽名/日期DEPAR

5、TMENT部門: Front Office前廳部 JOB TITLE職務(wù): Receptionist前臺(tái)接待TASK NO任務(wù)編號(hào): 21TASK任務(wù): Generating Reports (Page 2 of 2)EQUIPMENT REQUIRED: Fidelio terminal, printerWHAT TO DO要做什么HOW TO DO如何去做 ITWHY為什么Filing of downtime reports.Downtime reports would consist of:a) Arrival reportb) Departure report c) In-house

6、reportd) Room statuse) Special requestsTo remove all previous reports and discard them.File in latest reports.Placed the folder in the proper place.NOTE: It is the duty of Front Desk receptionist on duty to monitor the downtime reports.Only keep the latest. Avoid confusion.Easily available in times of needs.PREPARED BY: APPROVED BY:DESIGNATION:Front Office ManagerSIGNATUR